SUMMARY:

• Seasoned IT professional with 10+ years experience in staff and consulting roles. Proven ability to work with senior leadership to align business objectives with information technology direction in both Agile and Waterfall environments.
• Business Analyst/Software Quality Assurance
• Managed successful testing project implementations by coordinating development and test teams
• Test systems in client - server and web environments
• Developed project plans which included project schedules, testing estimates and actuals
• Prepared and executed test plans/scripts
• Analyzed and documented test results in a defect reporting tool
• Strong process design and communication skills utilizing CMMI, CMM Level III and Summit methodologies

TECHNICAL SKILLS:

Test Automation: Selenium, Fitnesse, Compuware Test Suite, SpecFlowTest Tools Bugzilla, Pivotal Tracker, Quality Center, Version One, Team Foundation Suite (TFS), JIRA, Zephyr, qTest, QA Symphony

Web Design skills: JAVASCRIPT, FrontPage, HTML, DHTML

Languages: SQL, MySQL, Visual Basics.net, C, C++

Database/Server: My SQL, MS Access, TOAD, Sybase, Oracle 9i, PostgresSQL, PgAdmin, Tomcat, Apache, VMware

Operating Systems: Win10, Win8.1, Win7, Linux (Basic), Mac OS X

Misc: Adobe Reader, Acrobat X, Salesforce, VisualForce, .Net, Java, Ecometry System Manager, Fiddler2, E-Commerce system testing, Mobile Device Emulators, Error Console reviews, Ravello

Webbrowser testing: IE, Safari, Chrome, Firefox

Mobile testing: Android OS (Tablets/Mobile Devices), Apple OS (Ipad/Iphone)

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

QA Engineer

Responsibilities:

• Worked respectively with software development teams to test and debug.
• Executed numerous test combinations against Windows/Mac OS.
• Used manual and automated testing practices to verify features and seek out bugs.
• Created detailed and well-structured test plans, test cases and thoroughly tracked bugs via JIRA/qTest.
• Utilized linux command line tool for encryption/decryption of various files.

Confidential, Atlanta, GA

QA Analyst

Responsibilities:

• Managed tasks related to software quality assurance with front-end and back-end testing.
• Tested applications in a .NET environment along with C#.NET, Ecometry and SQL Server 2005/2008.
• Utilized Microsoft Team Foundation Suite Test to perform in depth technical testing of all applications.
• Wrote and performed cross browser testing for E-Commerce system using various web browsers.
• Performed a variety of mobile objections via mobile device emulation.
• Edited HOST files to manipulate websites for testing purposes.

Confidential, Norcross, GA

QA Analyst

Responsibilities:

• Debugged software products by way of systematic test (manual/automated) to develop, apply and maintain quality for company products.
• Supported testing efforts around the many Salesforce.com modules consisting of Leads, Opportunities, Accounts, Contacts, Campaigns, Reports and Dashboards.
• Experienced in performing integration testing of external/internal applications with Salesforce.com.

Confidential, Atlanta, GA

QA Engineer

Responsibilities:

• Experienced in testing and using Geospatial data, PDF maps and imagery in an Agile based environment.
• Performed extensive mobile testing utilizing the industry’s first Geospatial mobile application.
• Conducted and executed application testing on Android’s OS consisting of Samsung and HTC mobile devices.
• Maintained a clear understanding and focus on key factors underlying the project, business imperatives and customer needs with the assistance of VersionOne.

Confidential, Washington, PA

QA Analyst

Responsibilities:

• Performed and lead processes related to testing activities for new software development systems and web-based applications.
• Strong knowledge of HUD government servicing procedures and related industry regulations.
• Implemented testing process/methodology in large, complex, global organizations on .NET Framework platform.
• Tracked all defects in Quality Center and packaged software for Internal purposes only.

Confidential, Norcross, GA

QA Analyst

Responsibilities:

• Managed all phases of testing for assigned componenets to ensure test plans and test cases were completed and met business requirements in Agile environment consisting of three week Sprints.
• Performed Functional,GUI,Regression,System Integration,User Acceptance,Configuration and content testing for web-based applications consisting of Rentals.com, ApartmentGuide.com, Saleshub and Oracle CRM.
• Developed and updated Test Plans, Test Matrixes, Test Scenarios and Test Cases for all company products as well as performed automation duties utilizing Selenium and Fitnesse tools.
• Conducted variance management by analyzing and verifying test results,providing status and progress reportsusing Pivotal Tracker.

Confidential, Duluth, GA

Production Support Specialist

Responsibilities:

• Communicated complex information to clients in such a manner to maximize company potential and understanding.
• Coordinated and Implemented Change Control in collaboration with Installation Team.
• Performed remote installation, product fixes, troubleshoot and resolved tickets in a timely manner.
• Diagnosed, resolved hardware/software connectivity issues as well as improperly configured settings.
• Leveraged extensive experience in multiple operating environments including mainframe connectivity and security, Windows NT/2000 workstation and various servers.

Confidential, Duluth, GA

Quality Assurance Engineer

Responsibilities:

• Performed various types of testing on complex client-server and web-based applications including functional, structural, regression and system testing in Agile environment.
• Packaged software in WinZip files to be installed via site or FTP for clients such as Members United,
• Set up test environment for different OS using VMware virtual server.
• Executed QA Engineer duties including, but not limited to developing test strategies, test documentation, designed and executed test cases and analyzed data on .NetFramework platform.
• Installed, configured and trouble shoot hardware and software on different servers and PC’s as needed.

Confidential, Newark, DE

Business Analyst / Project Lead

Responsibilities:

• Served as a liaison between Investment Banking Technology and business end-users to provide functional and technical specifications for any new/addition to our technology applications.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis.
• Facilitated implementation of new functionality through training sessions, demos and appropriate documentation.
• Generated Ad-hoc request for Lewco Warehouse using Rapid SQL to find data for past/current Investment Bank clients.

Confidential, Wilmington, DE

SQA Test Team Analyst

Responsibilities:

• Successfully lead the User Acceptance Testing of the new Claims intranet site that is utilized by AIG offices throughout the nation.
• Throughout the releases, managed the creation, execution, and production rollout of test plans/cases/scripts.
• Provided status reports to Systems Test Manager and the Information Officer including an Exit Document that was a complete summary of the releases.
• Developed test-planning templates, team procedures, and document checklist to ensure consistent software testing.