SUMMARY:

• Highly skilled in the management and establishment of TCOE, QA, and testing organizations to drive continual quality and testing process improvements.
• Single point of contact (SPOC) for QA and testing Governance, tools management, resources, and approved methodologies (Agile, Waterfall, Scrum, etc.)
• Identifies and initiates strategic initiatives to reduce the Total Cost of Quality (TCOQ).
• Provides oversight of Quality Assurance and Testing teams for multiple locations, geographies, Onsite - Offshore-Near Shore (US, India, Canada, China, Sri Lanka, England, France and Brazil).

AREAS OF EXPERTISE:

• Testing Center of Excellence (TCoE)
• SQA Practice Management
• SQA Governance, Test Planning and Test Execution Management
• Manages Enterprise and Distributed teams - 9 QA managers/250 Resources)
• Distributed Delivery Team Model - Onsite, Offshore, Near Shore
• Shift Left Methodologies
• SQA Tactical and Strategic Initiatives
• SQA Portfolio, Program and Project Management and status reporting
• Defect Life Cycle Management
• Metrics Program Delivery
• Test Automation Framework
• Smoke, Sanity, System Integration, Static, Regression, Sprint, UAT, Test Automation, Performance, Load
• HP Quality Center, HP QTP, HP WinRunner, JIRA, SharePoint, Microsoft Office, Microsoft TFS/MTM, SalesForce Ecommerce Cloud
• Agile Scum/Sprint, Agile Hybrid, Waterfall, V-model

PROFESSIONAL EXPERIENCE:

Senior IT Consultant

Confidential, Nashville, TN

Environment: Ceridian, JDA Enterprise Store Operations (ESO), JDA Enterprise Planning (EP), JDA Work Force Management (WFM), JDE, JDA Red Prairie Work Force Manager, NCR Aloha, Squirrel Systems POS, Vantiv, Data Connect, Common Back Office, PCI DSS, P2PE, Remacs, Connected Payments

Responsibilities:

• QA Project and Program Management of the rollout and migration of the Vineyard Vines Omni Channel Retail POS and MPOS. Systems include Demandware Store Center POS, Demandware Store Center Backoffice, and Demandware Store Center IDM.
• Providing business analysis and gap analysis of JDA Win/DSS, Givex Gift Certification, JDA MMS, Tomax Retail.net, Debit pinpad and application testing and verification, EMV pinpad and application P2PE testing and verification, PCI DSS Compliance. Responsibilities include: QA and Testing Project and Program Management, Omni Channel Retail and POS Systems certification, PCI Compliance Review, System Integration Test (SIT), User Acceptance Test (UAT), Day in the Life Testing (DITL), POS Integration Testing (Demandware Store Center & JDA\ MSS, POS GUI Analysis, Design, and Implementation
• Demos, Documentation, walkthroughs, etc., Test Management: Test Planning and Test Executions, Signature Capture, Receipt, TLog and Electronic Journal Validation, Transaction Processing; Gift Card, EMV pinpad and application P2PE testing and verification, Debit, Credit, Check, Prepaid, Cash, Returns, Reversals, etc.
• Toshiba POS, VeriFone MX95, e315/e355, Hand Held Scanner, Apple IPod/IPAD, Application Testing: Win/DSS,Salesforece/Demandware Store Center, Tomax POS, TIBCO Jaspersoft, Retail.net, JDA MMS, NCR POS, IBM POS, Epicore, IBM POS, Salesforce eCommerce Cloud, mPOS, and mStore.

QA and Testing Consultant

Confidential, New York, NY

Responsibilities:

• Responsible for test execution and test planning of CRS / Epicor Retail Store v3.x,
• Manhattan/Global Bay and Retail Store technologies, Tokenization, NFC Payments, Debit pinpad and application testing and verification, EMV pinpad and application P2PE testing and verification, Transaction Processing, and AJB payment gateway, PCI DSS Compliance, and MPOS. Responsibilities include: End to End Testing of Retail Store Systems, MPOS and POS Application and Manhattan/Global Bay mPOS, Test case management and execution and Defect Management, EMV pinpad and application P2PE testing and verification, Certegy, Value Link, and Buypass Certification and Signature Capture Validation, Receipt and Electronic Journal Validation, TLog Validation, Transaction Types; Sales, Returns, Customer Lookup, Post Void, Found (Ship and Pickup), Exchanges, etc.
• Transaction Processing; Gift Card, Merchant Card, Debit, Credit, Check, Prepaid, Cash, Returns, Reversals, etc., Device testing; IBM 4810, VeriFone MX95, VeriFone e315/e355, Hand Held Scanner, Apple IPOD, Apple IPAD Mini, Tools: JIRA, SharePoint, Microsoft Office, Microsoft PowerPoint, HP QC

Senior Manager - Quality Assurance and Testing

Confidential, Tampa, FL

Responsibilities:

• Responsibility for building a Testing practice in support of the unit needs.
• Support sales calls and assist in presentations to clients.
• Manage the delivery approach for projects
• Facilitate sales strategy sessions for Testing business
• Identify new approaches to existing client base as well as how to break into new client prospects.
• Manage the placement of Testing resources in various engagements
• Types of Testing: System Integration, Static, Regression, Sprint, UAT, Test Automation, Performance, Load

Tools: HP Quality Center, HP QTPJIRA, SharePoint, Microsoft Office, Microsoft TFS/MTM

Methodologies: Agile Scum/Sprint, Agile Hybrid, Waterfall, V-model

QA Engagement Manager

Confidential, Bentonville, AR

Responsibilities:

• Testing Center of Excellence (TCoE)
• SQA Practice Management
• SQA Governance, Test Planning and Test Execution Management
• Manages Enterprise and Distributed teams - 9 QA managers/250 Resources)
• Distributed Delivery Team Model - Onsite, Offshore, Near Shore
• Shift Left Methodologies
• SQA Tactical and Strategic Initiatives
• SQA Portfolio, Program and Project Management and status reporting
• Defect Life Cycle Management
• Metrics Program Delivery
• Estimations
• Test Automation Framework
• Types of Testing: Smoke, Sanity, System Integration, Static, Regression, Sprint, UAT, Test Automation, Performance, Load

Tools: HP Quality Center, HP QTP, JIRA, SharePoint, Microsoft Office

Methodologies: Agile Scum/Sprint, Agile Hybrid, Waterfall, V-model