PROFESSIONAL SUMMARY:

• Quality Assurance Manager with around 12 years of professional experience (4 Years in United States/8 Years in India) in Project Management, Requirements Definition, and Quality Assurance in Banking, Insurance, Capital Market, Data Warehousing, Retail and Foreign Exchange domains.
• Successfully managed complex projects with global implementation, and rapidly evolving requirements. A highly efficient, methodical and talented quality assurance supervisor having considerable experience of developing and implementing effective quality control processes and structures in a manufacturing and corporate environment.
• Hands - on experience in conducting project walkthroughs/meetings involving various leads from Development, QA, and Technical Support teams.
• Extensive experience with all phases of Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC)
• Experience with working with team spread across various geographic location.
• Proven hands-on experience of quality assurance practices, including project plan development, test strategy development, test plan development, and test case/ test data review.
• Experience of working with QA and UAT teams to identify systems, functionality, and test cases that can be automated; this effort has reduced the average regression timeline by 70% and overall testing timeline by over 30%, while producing more consistent and repeatable result.
• Experienced in estimation of project timelines and test plan and working as primary liaison with Business, QA, Development Team, and Vendors for major releases.
• Expertise in conducting various user conferences, training, and demos showcasing new functionality and enhancements. Evaluating and gathering specific client expectations on QA and training/ mentoring team members on QA process/ test methodologies.
• Single handedly operated and upgraded test environments for entire QA group.
• Experience of client facing roles with constantly maintaining high levels of accuracy and ability to translate business processes into clear and comprehensive test scenarios.
• Full life cycle experience in quality assurance including Black Box, System, Integration, Database, Performance, GUI, Functional, Regression, Unit, User Acceptance, Smoke, and Sanity testing.
• Well conversant with software testing methodologies including developing test plans, test scenarios, test cases, test procedures, test reports, and documenting manual and automation tests.
• Well versed in developing and maintaining requirement traceability matrix based on the BRD/FSD provided.
• Effectively involved in bug tracking, reporting, reviewing, and analyzing test result using Quality Center.
• Excellent communication and interpersonal skills with problem solving abilities, effective in working independently, and an exceptional team player.
• Creative problem solver with advanced analytical, planning, and scheduling skills with a focus on timely delivery.
• Strong interpersonal and communication skills with a track record of motivating and developing team leaders and team players.
• Flexible attitude and positive approach with an ability to lead onshore and offshore testing teams.
• Valid stamped H1B Visa for United States till July 2019 and B1 Visa valid till November 2021.

TECHNICAL SKILLS:

Operating Systems: Windows NT 4.0/ 2000/ XP/ 95/ 98/ Vista/ 7.0/8.0/10, UNIX, Linux

Defect Tools: HP ALM, JIRA, PR-Tracker, Confidential Clear Quest, SOAP UI

Software: MS Office, PuTTY, WinSCP, WebEx, Confidential Rational Integration Tester

Databases: Oracle 7/8i/9i/10g/11i, Microsoft SQL Server 2000/2005, SQL Developer

Domain: Banking, Finance, Capital Market, Data Warehousing, Retail & Social Media

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• Managed relationship with clients driving repeat business and add-on work for existing projects.
• UAT Coordinator involved in managing and coordinating the testing effort process implementation and standardization across globally distributed teams located in San Francisco, Charlotte, London, Singapore and Sydney.
• Provided estimates, schedules, resources, and oversight for all projects to ensure quality deliverables
• Instituted User Acceptance Testing policies and procedures with Vision business partners, overcoming cultural resistance.
• Created online training modules using Confidential Wiki that resulted in reduced support calls.
• Widely recognized by Senior Level Management for superior performance and ability to creative problem-solve by significantly lowering the production defect rate.
• Communicated frequently with clients regarding applications functionality requirements.
• Used strong time-management skills to juggle multiple projects simultaneously. Synchronizing schedules, setting expectations, and establishing Service Level Agreements (SLA).
• Plan, develop, and implement the research of new or improved testing methods, processes, tools, and systems.
• Set up and updated test data per business flow on Oracle DB and XML files, ran APIs in Oracle using SQL and PL/SQL.
• Created and published daily and weekly test status report on QA/UAT progress.
• Continuously improved QA processes, procedures, and standards by working closely with customer support department.
• Increased robustness of projects from business and project execution results.
• Analyzed product data and recommended improvements for product line.
• Manage the allocated finances for QA efforts (over $40 million) for all assigned projects, partnering with development, business, and service provider teams.

Confidential

QA Engineer

Responsibilities:

• Created Test Plans and Test Cases for assigned projects, reviewed and approved Test Plans created by cross-functional teams participated in release projects.
• Performed daily test call with Development and QA Team along with Defect Triage call to ensure smoother SIT and UAT execution.
• Designed, implemented, documented, and maintained Test automation scripts and tools in VBScript, XML, and DOS Batch files.
• Prepared test plans, test cases, test documentation, and test strategies for the EBICS system.
• Assisted developers with debugging and testing their code.
• Assessed, selected, and was involved in implementing third-party automated test tools.
• Developed and maintained Testing schedules, as well as Lab Test environment.
• Initiated close cross-team collaboration, to ensure our teams consumed components as expected, with our clients’ components.
• Continuously assessed and quantified the risks associated with our components, and passed this information to the appropriate owners.
• Participated in QA decision making about tradeoffs and complexity at the project level.
• Actively participated in reviews of specifications, designs, schedules, and test plans during team meetings held three times a week.
• Effectively communicated QA status and issues, and drove those issues to resolution on a regular basis
• Contributed to Team SharePoint site adding a FAQ specific to team’s components, a Glossary of terms for team’s components, Specifications and Plans, and examples of the components in use.
• Strong analysis and troubleshooting skills resulting in hundreds of effective Bug Reports reported to HP Quality Center with a consistent 90% fix percentage.
• Trained and mentored all the team members who ever on boarded on due course of the project.
• Created and conducted quality assurance reviews, developed and delivered weekly status report to executive management, incorporated Quality Assurance into all product design, implementation and release activities.

Confidential

IT Developer

Responsibilities:

• Led team in developing test infrastructure to smoothly transition our work, to achieve the efficiencies brought by our transition to a Service Oriented Architecture.
• Designed, developed, implements and maintained Confidential standard protocol software test cases and test plans, to evaluate software functionality, performance and software defects.
• Work with software developers to define software validation, test strategies, and plans.
• Created test result and test status report documentation templates that were implemented across the team.
• Develop and maintained Testing schedules, as well as Lab Test environment.
• Provide quality assessments to Management and the Project team, with corrective actions.
• Effective and successful leader of the QA effort, on multiple large project releases.
• Participates in requirements gathering and software specification design, to ensure testability and conformance to user interface standards.
• Identify and monitor defects in Business software applications, and ensures the completeness and accuracy of the defect tracking system.
• Interface with internal customers, to define and document the acceptance criteria.
• Prepared detailed test plan, test scripts and test cases by understanding the business logic and user requirements. Expertise with Functional testing, System testing, Integration testing, Smoke testing, Expertise testing the application on data driven testing to test the application UI.
• Utilized QA best practices, techniques, and tools (both custom and off the shelf) within a fast-paced, iterative solution development life cycle.
• Worked with the development team to create a suite of test data (both input files and expected results) that fully exercises data validation.
• Improved specification and design documents through active review and feedback with developers.
• Experience with integration of data across various sources in an ETL process, versioning, manual correction of tables, address correction.
• Expertise working with Requirements Matrix Traceability in Quality Center.
• Expertise with XML web services to test the functions in SOAP and validate the output against the UI and bank accounts against the database.
• Expertise with testing various services to validate data for Smoke testing, QA testing an UAT testing.
• Identifying and logging defects if a test fails, if necessary, using SQL to narrow down the root cause of the problem for efficient investigation by the development team and log accordingly.
• Maintained specifications, SRS, build notes, QA report, test documents, and documents related to deliverables/ modules.