SUMMARY:

• Testing medical, travel, insurance, telecommunications, geological, banking, military, Confidential and Confidential applications, 911 emergency applications.
• Testing using Oracle databases, networks, web (Java), firmware, O/S installation (all Microsoft operating systems), GUI’s, telecommunications, protocols (T.25, X.25).
• Client/server testing, web based testing, audits, data conversion, communication protocols, load testing, process improvement, software auditing, customer support, and data mining.
• Telecommunications test lab manager, medical devices, telecommunications switches and servers.
• Client/servers on large database arrays, emergency telecommunications.
• Company Quality Assurance consultant for Software and Testing processes and audits.
• Have utilized the Capability Maturity Model (CMM) and Software Maturity Index (SMI) to upgrade companies testing procedures.

EXPERIENCE:

Confidential

QA Auditor, UT

Responsibilities:

• Confidential is a medical supplies sales company working with Hospitals and Healthcare providers, moving from a FoxPro legacy database to a new database.
• QA work involved web based testing ensuring orders were properly updating.
• Facilitating testing efforts with an offshore development team, auditing test cases, data migration, and bugs.
• Used Mantis for Bug reporting and Test Link for test cases.

Confidential

Senior QA Engineer/Business Analyst, Confidential City, UT

Responsibilities:

• As QA Analyst, wrote test cases, tracked and analyzed data to ensure data was properly transferred to a new SQL database from a legacydDatabase.
• As a Business Analyst, mapped procedures for the data migration.
• Used some SQL queries, Bugzilla for bug tracking.

Confidential

Senior Software QA Engineer, Confidential City, UT

Responsibilities:

• Established Agile QA methodology for a company with no methodology. Included defect reports, test cases, user advocacy, use of regression, functional, smoke, ad hoc testing, and release protocols.
• Responsible for testing a document translation application that included input documents, translated documents, translation bids, translation vendors, billing, and roles/rights.
• Wrote test plans, test cases, defect reports, and post morta. Defect tracking was performed on Microsoft TFS.
• Tested software updates, customer problems. Mentored an employee with no QA experience.

Confidential

Senior Software QA Engineer, Greenwood Village, CO

Responsibilities:

• Responsible for a test lab with Avaya and Asterisk telecommunication equipment, 25 workstations, SIP, CAMA trunks, call and workstation servers with clients, software and hardware configuration and updates.
• Wrote test plans, test cases, defect reports, post morta, and training documentation. Defect tracking was performed on SalesForce, which was moved to Microsoft TFS.

Confidential

Software QA Engineer, Confidential City, UT

Responsibilities:

• Tested medical publications websites, consisting of over 40 publications databases and five search engines.
• Project functionality was moving to CMMI certification, Confidential - 4.
• Test lead for the Q1, Q4 2009, and WebStats software upgrade projects.
• Tested PayPerView and subscription access for websites. Payment types included PayPalall major credit cards, checks, and cash.
• Wrote test plans and manual test cases on SeaView’s Confidential system.
• Defect tracking was also on Confidential .
• Project planning, certification statements, and update statements were archived on SeaView’s SCM system.
• Acceptance, regression, integration, and functional testing at a black and grey box level.

Confidential, Confidential City, UT

Software QA Engineer

Responsibilities:

• Tested security for a series of hospital networks.
• Tested a wireless system for Baxter infusor pumps, ventilators, and Confidential and Confidential .
• Performed verification and validation in a device test lab as well as onsite pilot testing at two regional hospitals.
• Tested throughput at various hospital divisions, in the Confidential area for the equipment mentioned above. I.e, bench tested the equipment, and, during alpha phase, tested the same equipment at the hospitals.
• Tested networking for Emergency Department and clinical documentation. Tested ADT networking and throughput.
• Wrote test plans and manual and automated test cases on Mercury’s QTP/HP Quality Center. Defect tracking was also on QTP. Regression, integration, and functional testing were performed.

Confidential

Software QA Engineer, Broomfield, CO

Responsibilities:

• Tested Confidential ’s Acuite Confidential telephony tool, a GUI based creation and configuration tool.
• Testing also included the OCRM telephony configuration tool, to confirm switch accuracy. Testing occurred on Win XP to UNIX for data file imports.
• Tested Confidential ’s OTRM toll free routing tool. Sonus switch configuration tool was used to confirm switch accuracy.
• Tested Confidential ’s LRM local resources manager routing tool with the same configuration tool.
• Wrote test cases on Rational’s TestManager, defect tracking on ClearQuest, regression and functional testing in all functional areas (AcuRate, AcuRoute, AcuServe, AcuCDR, OTRM, and LRM). SQL was used to confirm correct database functionality.

Confidential

Software QA Engineer, Orem, UT

Responsibilities:

• Tested the 2006 version of Norton Ghost (Save and Restore)
• Testing occurred on VM software, Windows XP Pro English and Polish, using standalone and networked PC’s.
• Rewrote test cases, performed beta testing, install testing (iso and Confidential ), and regression testing for beta.

Confidential

Lead Q/A Engineer, Englewood, CO

Responsibilities:

• eEnabling Project, Confidential testing, Level D and E. Expanding Boeing’s aircraft to ground communication system through ground stations or satellite transfer. Testing was to include synchronous communication of aircraft and fuel problems, pilot communications, flight instructions, weather displays, and maps, scheduling and rerouting information
• Was lead Q/A person, wrote validation and verification test plans, was tasked to set up the test lab and track equipment. Project and position ended in May after three months.

Confidential

Senior Q/A Engineer, Boulder, CO

Responsibilities:

• Confidential testing information from a drug database ( Confidential, which could be downloaded through a medical server to a series of Confidential infusion pumps. Front to back testing of the component system was tested, with emphasis on the communication between the server and the pumps.
• Wrote test plan and traceability matrix, with emphasis on the communication links from the server (MMU) to the infusion pumps.
• Testing corresponded to Confidential Laboratories standards, which reflected Confidential Part 21, Part 820.

Confidential

Senior Q/A Engineer, Denver, CO

Responsibilities:

• Project consisted of conversion of five Confidential legacy system databases into Oracle based database. Data mining, conversion, and user acceptance testing performed. Rational was used as an automated, manual test, and bug recording platform for this project. Test scripts were written to check and record results on the client side of the project and record bugs whenever they occurred.
• Testing consisted of actual benefits cases, where converted data was checked against five legacy systems, through a Tuxedo 3270 cutthrough to the legacy data, and a Windows GUI application for the converted data. Data was chosen through data mining techniques from the legacy systems to the new database. Testing consisted of accessing the pertinent legacy systems, tracing the data through the data mining rules, and checking the results on the database, through the GUI access screens. Total number of allowable benefits could exceed one hundred.
• Performed test audits of data conversion cases, performed user acceptance testing of new, converted database from actual cases.

Q/A Engineer, Network Administrator, Denver, CO

Confidential

Responsibilities:

• Short term contracts as a Q/A Engineer, networking for various contract firms.
• Applications included light network maintenance and setup for offices, testing web based and UNIX applications, writing and testing test cases, installing Windows operating systems and application software.

Confidential

Senior Q/A Engineer, Test Lead, Denver, CO

Responsibilities:

• Tested mainframe client/PC server data, interfaces, and protocols on the third largest database in the world.
• Testing included pricing, rates, five search engines, new versions, regression testing, correct data presentation, for seven major airlines, all major car rental agencies, and all major hotel chains in the world. Database access used a series of TPF commands and search engines through a T.25 cutthrough.
• Hardware applications ranged from a hardwired terminal to database, to GUI and web based applications. Protocols were T.25, X.25, and TCP/IP, and were checked with a protocol sniffer. Clients were worldwide.
• Responsible for installing all Microsoft Operating Systems and applications in both English and foreign language versions.
• Tested applications, including installs, on hardwired PC’s, cutthroughs, Internet, and host.
• Performed white box, gray box, and black box functional regressions, and protocol testing for hardwired, cutthrough, and web-based clients.
• Wrote automated scripts on Compuware’s QA Director. Automated scripts were run, initially against server information, which was checked against the client information. Later, the scope of the automation evolved to include 60 web sites that were developed for CheapTickets.com, Trip.com, and other clients and included flights, car rentals, and hotel rentals in all countries
• Developed an archival library, with a unique filing system, for all application projects (i.e. managers’ project time lines, data for new recruits, and quality metrics).

Confidential, Denver, CO

Quality/Assurance Engineer

Responsibilities:

• Tested banking software, bank auditing software and performed testing audits.
• Responsible for evaluating Rational’s Team Test automated test platform used in testing DOS and GUI audit software over a six month period. Applications were DOS and Windows based, using an Oracle database for bank auditing results.
• Rational was networked among six stations, and was used to check client information against the database. Protocols were X.25, and was tested with a protocol analyzer. Oracle SQL was used for testing confirmation.

Confidential

Senior Quality Assurance Engineer, Denver, CO

Responsibilities:

• Tested firmware for Tellabs telecommunication switches and multiplexers.
• Responsible for software version acceptance, beta site control, equipment and software tracking and audits.
• Tested firmware at a modular and protocol level (T.25 and X.25), routing, and stress/volume throughput.
• Provided formalized Q/A procedures to a company with no formal testing, resulting in equipment being tracked more efficiently and product quality increased. Set up testing operations, bug reporting, inventory management, and audited beta site testing.