SUMMARY:

• Deliver quality, performance, reliability, and absolute integrity.
• Motivated and results - driven professional with progressive experience in quality assurance, configuration management, testing methodologies (Agile and Waterfall), SDLC, UAT, and process improvement, furthering the success of any organization’s business goals and objectives.
• Expert in applying methodologies, processes, and procedures in execution of full life-cycle approach.
• Fact-based leader and decision maker with excellent analytical abilities, demonstrated aptitude to learn and utilize new and complex technologies, and ability to establish a trust-based rapport with partnering entities.

AREA OF EXPERTISE:

• Project Management
• User Acceptance Testing
• Solution Delivery
• Requirements
• Risk Analysis
• Defect Planning
• Release Planning
• Efficiency Improvement
• Training
• Resource Management
• Agile
• Waterfall

TECHNICAL TESTING SKILLS:

Languages: SQL, Selenium

Platforms: IOS, Windows, Unix, OS2, IBM Ubuntu; JBOSS, Power Builder

Applications: Business Objects, Microsoft Office Suite

Databases: Oracle, DB2, MySQL

Tools: JIRA, HP QC, TOAD, DB Visualizer, Test Director, Eclipse, VMWare

Other: Agile, Waterfall, Rapid Development

PROFESSIONAL EXPERIENCE:

Confidential, Hoffman Estates, IL

Quality Assurance Manager

Responsibilities:

• Wrote and oversaw Test Plans, Test Cases, and Test Evaluation summary creations and evaluation, resulting in project, SOX and PCI regulatory compliance for QA teams.
• Drove troubleshooting of in-store performance and functional issues closely with Project Managers, Development, and Business Project Stakeholders that resulted in quicker resolution on production defects.
• Achieved 90% accuracy for project estimation on all retail and financial services, and store operational projects within 5% variance.
• Saved over $1M yearly in operational costs by increasing offshore headcount 25% while reducing onshore contractor headcount 100%.
• Managing testing and resources for up to 8 projects per 6 releases / year ensuring all work met all proposed requirements within expected budget and timelines.
• Attained 45% savings for operational costs by consolidating 3 test labs into single lab space with no deficiencies in testing.
• Cut regression execution time 20% by introducing process, consolidating test scripts, and providing strategic approach instead of a “test everything” structure.
• Achieved project / release objectives by representing QA with various business units for requirements gathering, project status, risk analysis, defect planning, release planning, and production readiness, which resulted in alignment with business and IT partners.

Confidential

Senior Technologist

Responsibilities:

• Provided QA estimates for all backend store systems including IOS and MPU deliverables for future release planning.
• Reduced regression efforts on mobile device testing by introducing automation testing via Selenium WebDriver and keyword-driven framework.
• Created and maintained an MS Access inventory system for all testing credit cards for Sears Holdings Corporation that led to easy tracking of individuals or teams using 3rd-party issued credit cards for PCI compliance and internal auditing.
• Received Technology Excellence Award presented by CIO within first 8 months of employment for troubleshooting production issues.
• Ensured a defect less shopping experience by representing QA for UAT and In-Store pilot (Beta) test of new projects.

Confidential, Downers Grove, IL

Senior Quality Engineer

Responsibilities:

• Tested Confidential .com and internal web based business systems including content pages, APIs, ETLs and Business Object end results.
• Created all testing documentation, including test strategies and plans, test cases and execution reports.
• QA lead for multiple projects over 6 years including Amazon integration, multiple airlines partnership and Legacy.com
• Ensured smooth audit process for QA year-after-year by serving as QA liaison for SOX and PCI compliance.
• Initiated process of test case review session with development, business analysts, and other business user groups, ensuring customer satisfaction.
• Acted as the admin and a single-point-of-contact for all users in HP Quality Center. Which resulted in consistency with custom changes within the QA tracking tool for all Confidential .com and affiliated departments.
• Resolved production issues in timely manner by volunteering for “On Call” rotation (Production Support) representing BA and QA for all production issues, resulting in better communication between business stakeholders and QA.
• Participated in “War Room” triaging of any production issue during peak holiday load times that resulted in reproducing defects for risk analysis and quicker resolution.

Confidential, Bensenville, IL

Test Analyst

Responsibilities:

• Coordinated and participated in Inter Carrier Testing of Confidential -mandated changes for Confidential industry-wide enhancements in conjunction with competitors.
• Ensured requirement fulfillment for business stakeholder satisfaction by serving as QA Coordinator for environment and resources during User Acceptance Testing (UAT) for multiple projects and releases.
• Retained system integrity throughout SDLC processes by serving as direct contact with 3rd-party application vendors to troubleshoot issues.
• Documented QA test plans and cases, test execution results, and defects for review with project stakeholders, ensuring comprehensive test coverage per release.
• Provided multiple project overview / presentations to system quality assurance, development, and other business user groups, ensuring current project requirements were fulfilled.
• Raised team morale and productivity significantly by supporting team education and implementing team building activities.