PROFESSIONAL SUMMARY:

• Experienced Senior Software Quality Assurance Professional with 24 years of hands - on experience coordinating QA efforts in testing both waterfall and agile environments for Enterprise Solutions . Strong end-to-end knowledge of SDLC/STLC .
• Detailed testing knowledge of end to end testing, Vendors system, Store system, Ordering And Receiving system, Inventory system, Pricing system, Point Of Sale system, Oracle ERP system, SAP/HCM - Successfactors, Web Method system, Data warehouse system , Credit Card/ Store value cards and Gift Cards .
• Possess e ffective leadership qualities of test teams including assigning work and tracking progress .
• Experience d team member on project teams in a cross-functional environment .
• Strong analyt ical and problem solving skills. Understanding of the technology and business aspects of testing responsibilities .
• Ability to master new applications and technologies quickly . Self-motivated and attention to details.

CORE QUALIFICATIONS:

• Management Skill Project Management Skills IT Strategies Software Quality Assurance
• Managing Change Team Building Agile Testing Mentoring Others Fostering Teamwork
• Customer focused Building Collaborative Relationships Analytical Thinking Results Oriented Flexible

TECHNICAL PROFICIENCY:

Tools: JIRA, TFS, HP ALM, HP UFT, SAP TAO, SolMan Test suit, MSVS, Mercury Test Director, TestComplete, WinRunner, QTP, Load Runner, Selenium

Systems: Windows 98/2000/XP, Client - Server, Web Based, e-Commerce, POS (Multiple Vendors)

Presentation and General Business Tools: MS PowerPoint, MS Word, MS Excel, MS Outlook and Visio.

Methodology: SDLC, STLC, Waterfall, Agile testing

Database: My SQL, MS SQL, PL SQL

Environment: .NET, JAVA, SQL

ERP: Oracle, SAP HR, SAP Successfactor

SAP Modules: HCM - (Successfactor), MM, FICO and SD

Knowledge of Programming Languages: C, C++, VB, ABAP.

EXPERIENCE:

Confidential, Dallas, Texas

Responsibilities:

• Member of Quality Control Data Collection, responsible for day-to-day execution of SCOSS III Quality Management Plan ( QMP)
• Selects appropriate method from documented QC Audit procedures and follows repetitive procedures to conduct product reviews and report identified errors on a pre-formatted spreadsheet to the area assigned to QC.
• Makes recommendations for new or revisions to QC Audit Procedures and Operations work Procedures
• Mentors Management and peers on QA tools.
• Administers defect tracking reports and QC escalation processes.
• Upgrade the current QC tools software to the latest released versions from the vendors

Confidential, Fort Worth, Texas

Test Lead

Responsibilities:

• Member of KANBAN team, participated in all ceremonies & activities and be accountable for the sprint deliverable.
• Tested and verified the look, feel, and functionality of fixes, changes and improvements made for the test releases, while ensuring the product maintains a high level of quality expected by the End-users using the TestComplete
• Participated in Release/Iteration planning, smoke, feature and regression test planning
• Set up test environments as required including EFT terminals & POS applications for multiple clients
• E2E EMV certification testing
• Set up and configured test labs for UAT. Maintained labs images and hardware platforms
• Performed cross-browser testing of the E-Commerce solutions including web site, back-end and mobile version
• Reviewed product owner acceptance criteria and look for functional gaps.

Confidential, Lewisville, Texas

QA Lead

Responsibilities:

• Worked in close partnership with the project teams, off-shore teams and development teams to analyze requirements and testing needs.
• Responsible for creating Master test plan for SAP HCM module and defining roles and responsibilities for local QA team and off shore teams in India and Turkey.
• Responsible for software testing activities including creating test cases, automating test scripts and executing system, integration, and regression testing using TestComplete Suite.
• Created automated scripts for SD Order to cash (OTC) end to end process
• Tested of Client/Server environment in SAP FI, MM, SD modules using manual as well as automated tools.
• Escalated and followed up with the development teams in India for the quick resolution and ETA for each Critical defects fixes and retesting efforts for every new release.
• Tracked all Critical and High priority defects and keep the client updated on the status of each defect using TestComplete.
• Creating weekly defect reports for the PM and upper management.
• Hands and Eyes support to offshore teams in India

Confidential

QA Lead /PM

Responsibilities:

• Managed both on site (12 testers) and off shore teams in China (4 Functional consultants and 4 ABAP programmers) for the entire duration of the project.
• Designed, developed and implemented QA Standards and training programs mainly for HCM - Successsfactor.
• Worked closely with HR on defining ATS on HCM Successfactors elements such as ;User Assignments, Competency Management, Training Record Keeping, one line Testing and evaluation, access on line content
• Continuously streamline and improved the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated.
• Worked closely with development, product management, documentation, IT, and technical support to ensure that the quality objectives of all projects are met within schedule constraints.
• Clearly communicated QA results, concerns, and project status to the engineering management team and other stakeholders in a timely manner.
• Proactively manage the performance of team members through coaching, training, rewarding, and addressing the issues directly and with fairness if/when they arise.
• Provided training/support to the Client Services group for all applications and services developed and maintained by the development group.
• Developed and maintained Master Test Plan for the duration of the project.
• Worked with client services to ensure the quality of delivered software as well as ensuring timely bug resolution.
• Created and executed master test plan for end to end and UAT testing.
• Reported daily testing progress and defect statistics to the top management.
• Assisted end users to develop defect severity workflow.
• Consulted and provided guidance with the QA best process, project scheduling, and resource availability for successful SAP testing
• Managed project schedules, budget allocations, and defined statements of work, managed change control and change requests.
• Advised the end user on how to conduct UAT and signing off criteria before going SAP live.
• Successfully migrated from Oracle systems to SAP within provided time and within budget.
• Organized parallel run of complete business processes on both ERP systems (Oracle and SAP) to ensure flawless transition.
• Facilitated the end users in developing test cases for each module in SAP. ( FI, CO, MM, SM, HCM)
• Headed up end user SAP training program.
• Negotiated and signed post SAP Maintenance agreement for the end user with core SAP delivery team.
• Reported and documented GAP analysis to the top management.
• Plans, directs and manages the daily operations of the IT department.
• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.

Confidential, Irving, Texas

QA Lead

Responsibilities:

• Developed test plans and test cases that validate customer requirements.
• Communicated UAT test plans to management, peers, and PM.
• Communicated project information to all test team members and managers.
• Coordinated testing activities to ensure schedules are met.
• Set up and maintained test environments.
• Maintained all projects components on HP ALM ( Defect Tracking, Test Planning, Requirements)
• Reviewed, verified and executed test cases results in back end environment ( PL SQL)
• Created and maintained documentation of testing results and other feature sets.
• Prepared tasks estimates and provided input into work plans for assigned projects.
• Helped the end user in creating test environment for UAT.
• Documented, reported all UAT test results and finding to the stakeholders before production rollouts.
• Completed end to end testing for 7-11 POS (integrated with Gas Pumps).
• Communicated effectively, worked closely with internal and external resources.
• Worked with the BA's to ensure that client and functional requirements are met.
• Provided guidance in the completion of tasks.
• Communicated testing risks to IT Project Management and developed mitigation strategies.
• Identified testing risks and proposed solutions to mitigate.
• Provided escalations in a timely manner, through the appropriate channels
• Provided input into evolving Quality processes.
• Helped the Client conducting UAT.
• Developed entire QA team for the project.

Confidential, Dallas, Texas

QC Analyst

Responsibilities:

• Monitored, and coordinated compliance activities of other departments to remain abreast of the status of all activities and, to identify trends.
• Identified potential areas of compliance vulnerability and risks; develops/implements corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future.
• Provided reports on a regular basis, as directed or requested, to keep the Corporate Compliance Committee of the Board and senior management informed of the operation and progress of compliance efforts.
• Ensured proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required.
• Established and provided direction and management of the compliance hotline.
• Worked with the Human Resources Department among others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers.
• Monitored the performance of the Compliance Program and related activities on a continuing basis, taking appropriate steps to improve its effectiveness.
• Testing Reports for Data Accuracy and validating the data to the System of Records (SOR).
• Developed test approach and methodology to test target reports.
• Responsible for building templates, documentation, and communication of findings.
• Assisted with testing and audit work approaches.
• Developed a work plan while considering different types of work units along with leading and facilitating input from multiple report managers.