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Production Support Analyst And Qa Analyst Resume

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Pennington New, JerseY

SUMMARY:

  • Possess extensive experience in insurance, consulting, pharmaceutical and brokerage/financial industries.
  • Consistently made significant contributions to meet corporate goals for business growth and profitability.
  • Created, implemented, and managed Cash Management Accounts systems.
  • Background in analysis, development and delivery of high - performance technology solutions.
  • Readily adapt to new technology via education and implementation experience.
  • Maintain a consultative approach in business-to-business environments.
  • Exceptional relationship-building skills in communications with all levels.
  • Personal strengths include excellent work ethic, persistency and strong organizational skills.
  • Motivated and hardworking, with the ability to adapt and work with tight deadlines.
  • Highly skilled in troubleshooting, debugging and problem analysis.
  • Equally comfortable and effective in both team member and team leader situations.
  • Technology used: COBOL, COBOL-II, IMS DB/DC, IBM Datavase 2 (DB2), Confidential, TSO/SPF, Endevor, FileAid, OPC/A, CA11, VSAM, Panvalet, JCL, SyncSort, IBM Utilities, BMC Utilities, ZEKE, TMON, CA-DataVantage
  • Responsible Business Analysis.
  • Responsible for Information Gathering for creation of Business Requirement Document.
  • Responsible for creating QA test cases and UAT test cases and completion of these test Cases.
  • Responsible for Production Support on a 24/7 schedule.
  • I am a Team player with an ability to effectively work with peers and colleagues.

EXPERIENCE:

Confidential, Pennington, New Jersey

Production Support Analyst and QA Analyst

Responsibilities:

  • Participated in the Analysis of enhancements to the current Retirement Systems.
  • Wrote programs in COBOL using VSAM and IMS and DB2 databases. Did unit testing, QA testing, UA testing and implementation into Production.
  • Wrote Confidential programs.
  • Involved in Production Support.

Confidential, NJ

Production Support Analyst and QA Analyst

Responsibilities:

  • Involved in COBOL programming using IMS and DB2 databases.
  • Conducted unit testing and integration testing for implementation of various statesThe tests were to make sure that the system will work as required in Business Requirements.
  • Participated in Business Requirements.
  • Involved on the Print project. Created DB2 tables for testing purposes.
  • Worked with BMC and IBM DB2 Utilities to Unload and Load DB2 tables.
  • Involved in Business Analysis on the project.
  • Responsible for Information gathering for Business requirements document for Financial Application.
  • Responsible for creating QA test case and UAT Test cases.
  • Responsible for a successful execution of these test cases.
  • Utilized CA-DataVantage to retrieve, update and insert IMS segments.
  • Worked in Production Support capacity to resolve production Abends.
  • Worked on the Print System

Confidential, Pennington, NJ

Production Support Analyst and QA Analyst

Responsibilities:

  • Work involved debugging all Production
  • Abends, ensuring program efficiency. Worked with BMC Utilities, FTP and NDM.
  • All work was done in DB2, COBOL, JCL, Procs, Endevor.
  • Worked with OPC job scheduler. Business Analysis.
  • Duties included resolution of program failures in a Production environment.
  • Talking to the programmer community both onshore and offshore. Suggested and implemented the changes required for the daily processing to continue.

Confidential, New Jersey

Production Support Analyst and QA Analyst

Responsibilities:

  • Work includes analysis, design and implementing of enhancements to the system.
  • Did the business analysis.
  • Work is done in COBOL, Confidential and IMS and VSAM.

Confidential, Pennington, NJ

Production Support Analyst and QA Analyst

Responsibilities:

  • Worked at Confidential in the Global Wealth Management department.
  • Work includes analysis, design and implementing of enhancements to the system.
  • Work is done in COBOL, Confidential, DB2 and IMS.

Confidential, Baltimore, MD

Senior Programmer Analyst

Responsibilities:

  • Worked on the Medicare Part D Prescription Plan System for Centers ( Confidential ) for Medicare & Medicaid System (CMS). Working on the coding, testing and implementing of various programs in the system including, but not limited to, dis - enrollments.
  • Work executed in COBOL III, DB2, Confidential and MQ Series and XPEDITER and VSAM.
  • Presently working to write new CLISTs and REXX procedures and to modify existing ones.
  • Created Batch JCL, PROCs and Run decks utilizing the methology.

Confidential, Ann Arbor, Michigan

Senior Programmer Analyst

Responsibilities:

  • Worked at Confidential on SSN Elimination Project .
  • Project entailed the removal of SSN (Social Security Number) from all references of the members for security reasons and to stop Identity Theft.
  • Analyzed and designed changes to existing system and determined the need for additional programs to the system

Confidential, Edison, New Jersey

Consultant

Responsibilities:

  • Worked on Confidential Project to convert company - wide Name and Address IMS Database to DB2.
  • The data was on IMS database, and VSAM files. The project required heavy interface with the user, in this case the CIDS (Customer Information Distribution) System.
  • System interfaced with a large number of other systems within the company. It was responsible for new account opening and maintaining all relevant data regarding the account. The database contained approximately 10 million accounts, divided into Business, Retail and Retirement accounts.
  • Conversion involved creation of a dozen (12) tables.

Confidential, Pennington, NJ

Senior Programmer Analyst; Project Manager

Responsibilities:

  • Worked on Mutual Funds systems with heavy interface with the user community.
  • Was responsible for the maintenance and enhancements of the system in batch and online ( Confidential ) environments.
  • Worked on the CMA (Cash Management Accounts) system. Totally responsible for Phase I of the system while Phase II was being developed. Also programmed various other modules.
  • While in CMA Systems, worked on the programming required for New Account opening and other feature selections such as Visa, Funds, Checks, FTS (Funds Transfer) and DDS (Direct Deposit). Managed a team of 4 programmers.
  • Reduced the number of client letters produced through the system which resulted in appreciable cost saving to the company.
  • Provided system support 24/7, involving 50% programming and 50% managing.
  • Designed a weekly tracking report of CMA clients for management to determine client base and client activity.
  • Migrated the Global Performance System from Panvalet to Endevor. System tested and regression tested the entire system and successfully implemented the system in Production.
  • Involved in the analysis, design and enhancement of the global performance system, which is used to track the performance of the financial analysts of the company.
  • Utilized COBOL2, Confidential, IMS, DB2, OS/JCL, VSAM, PANVALET, and ENDEVOR.
  • Involved with Business Analysis and Design in partnership with the end users, i.e., the various Business Departments of the firm.
  • Conducted face - to-face interviews with the client(s) and reviewed their requests. Delivery dates were discussed and negotiated (if the project would take longer than anticipated by the clients).
  • Provided detailed design of the request (project) and delivered to the client and more meetings were scheduled until an agreement was reached on the design.
  • Delegated work to my direct reports. Users were involved in the User Acceptance Testing, and upon their satisfaction, the project was implemented.

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