PROFESSIONAL SUMMARY:

Results oriented IT project management professional with extensive IT experience with hands on experience as a Programmer, and DevOps engineer. Industry experience spans Banking & telecom domain. Delivered multiple projects in various Development Frameworks and Delivery Methodologies.

STRENGTHS INCLUDE:

• Proficiency in DevOps techniques and tools.
• Worked as a DevOps engineer and Cloud technologies and tools.
• Worked on Backup and Disaster Recovery of various huge applications and databases.
• Good knowledge of software development life cycles.
• Good experience in creation of Business Case and System Analysis Use Cases for Functional Requirement Specifications and System Design Use cases. Excellent understanding of Change Management Process and Automated Requirement Management application software’s.
• Business Analyst expertise in creating requirement gathering documents and architectural roadmaps for application deployments and production releases.

TECHNICAL SKILLS:

Technical Proficiency: UNIX, Shell Scripting, PL/SQL.

Environment: s UNIX, SELS, Linux, Solaris, AIX, Windows Server

Windows 7, Vista, NT and XP:

Cloud: AWS

Reporting Tools: QlikView,Service Now

Middleware: Web sphere 8.X,Web logic 12c,11g, Tuxedo 8.1,10.X, Apache Tomcat,ActiveMQ

RDBMS: Oracle 8i/9i,10g.

Web Technologies: HTML 4.0, CSS

Development Tools: Shell Scripts, Perl Scripts, PowerShell.

Business Architectures: SDLC,ITIL,DevOps,Agile

Networking: FTP, and Telnet.

Operating systems: Windows 2000, NT, Windows 2000, XP, Windows 7, Vista, Windows 11, Linux, UNIX

Ticketing Tools: HPSM,Mercury Test Director, Remedy, HP JIRA, Lotus Notes,Service Now

Version Management Tools: BitBucket,Gerrit,Git,Accurev,CVS, SVN, VSS, Serena version manager

Schedulers: Autosys, Control M, Tivoli workload

Release Management Tools: JIRA,AccuRev,Crucible,Maven,Jenkins,uDeploy.Hudson

DevOps: AWS,Git,Jenkins,Jira,Service Now,Confluence,Docker,Puppet,Chef

Cloud: AWS,Azure

CI tools: Bamboo,Jenkins,TFS.

Monitoring Tools/Dashboards: Dynatrace,Grafana,Nagios,Sonar

Dependency Management Systems: Pulp,NuGet,Artifactory

PROFESSIONAL EXPERIENCE:

Confidential

DevOps Architect

Responsibilities:

• Automation of Application on boarding on the platform done with the help of ansible script.
• Migration from Open source to Cloudbees Jenkins.
• Migration from Open source to Enterprise Nexus automatically.
• Monitoring of infrastructure servers and tools real time via Nagios and custom microservices.
• User and roles migration from open source tools to enterprise versions and access management.
• Managing the CI and CD maturity and migration to ZTD deployment architecture.
• Testing framework automation setup HPUFT, Slenium, Junit, Mstest, Loadrunner, Protractor.
• Code Quality Management with dashboard systems like SonarQube.
• Manage all CM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage / process ensuring traceability, repeatability, quality, and support.
• Experience on Cloudbees Jenkins and Integration with various plugins ex Docker,Fortify,Git,SVN and JIRA.
• Experience with Openshift and Openstack integrations.

Confidential

DevOps Architect

Responsibilities:

• Manage DevOps and Infrastructure Teams supporting tools and infrastructure for 100+ developers on 3 - 5 concurrent releases.
• Managing CI platform for Infrastructure and user support.
• Managing the CI and CD maturity and migration to ZTD deployment architecture.
• Migration of applications from legacy systems to ZTD and Automated testing frameworks.
• Managing user stories and managing the user manuals and operating handbooks for user on the mature DevOps model.
• Experience on Cloudbees Jenkins and Integration with various plugins ex Docker,Fortify,Git,SVN and JIRA.
• Experience with Openshift and Openstack integrations.
• Testing framework automation setup HPUFT, Slenium, Junit, Mstest, Loadrunner, Protractor.
• Code Quality Management with dashboard systems like SonarQube.
• Automation Scripts handling and creating new scripts for manual steps.
• Manage implementation of the company’s first repeatable, traceable, documented, and packaged product ensuring quality upon delivery.
• Using Puppet in creation of all environments, Pushing custom and default classes in all servers.
• Using Puppet and Mcollective with ActiveMQ for updating multiple servers at once.
• Administration of servers with mcollective and puppet from changing of passwords of all servers to updating any software of all servers at once.
• Monitoring server performance with puppet and mcollective and hiera based on roles and profiles.
• Installing and configuring MySQL, and manage MySQL resources such as databases, users and grants with Puppet.
• Installing, configuring and running NTP across a range of operating systems and distributions with Puppet.
• Install and configure PostgreSQL and managing the same with mcollective.
• Handson experience in Cassandra
• Hands on Restful API and exposed API.
• Managing Windows registry with the help of puppet and mcollective.
• Implement the first release tracking and reporting providing full visibility into software releases.
• Manage re-architecture of Jenkins and integration with Confluence for release management and documentation assets. Re architect a Maven based system reducing build times.
• Manage implementation and installation of server class hardware with migration companies’ assets from desktops around the office.
• Manage hardware request and support from developers and infrastructure.
• Manage all CM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage / process ensuring traceability, repeatability, quality, and support.
• Re architect a legacy SVN repository from pure script dependency and no representation of releases to clear direction regarding where code resides and the difference between releases.
• Implemented a Continuous Delivery pipeline with Docker, Jenkins and GitHub and AWS AMI’s, whenever a new github branch gets started, Jenkins, our Continuous Integration server, automatically attempts to build a new Docker container from it, The Docker container leverages Linux containers and has the AMI baked in. Converted our staging and Production environment from a handful AMI’s to a single bare metal host running Docker.
• Tools used: Artifactory, Nuget, OctpusDeploy, DJango, Python, .NET, Nexus, puppet, Dynatrace, Sonar, Ivy, Maven, MSBuild, MSDeploy, MSTest, FxCop, StyleCop, Opencover Nant, Docker, Puppet, AWS Cloudformation, AWS OpsWorks, Ruby, Scala, Play, JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio.

Confidential

DevOps Architect

Responsibilities:

• Working as Admin of Confluence working with crowd and IWAAC Kerberos.
• Leading team to use the new AWS Cloud for infrastructure.
• Experienced in Transition Management.
• Written Migration tool, Unix Script for AccuRev to git migration.
• Supporting and driving upgrades for Tools such as JIRA and Confluence including Admin tasks and troubleshooting.
• Supporting and administrating release management tools like Maven, Jenkin, Hudson, uDeploy,uRelease.
• Identify and publish the RCA for all the incidents coming up in production.
• Releasing and deploying production Hot fixes with minimum downtime.
• Communicating with business for all the issues.
• Handling Weekly meeting with business for Tools performance.
• Preparing Quarterly reports on tools performance upgrades and downtimes.
• Handling JIRA-QC Integration issues with Plugins like Jam Connector and Orasi.
• Integrating knowledge sessions with Delivery Services.
• Maintaining wiki pages for all the tools and FAQ and KEDB.
• Guide client thorough all phases of their implementation ensuring the client is successfully moved to production.
• Handling L1 team from Bangalore and Pune and guiding them during the ITIL processes.
• Creating Kb articles and SOP for all the tasks and processes.
• Creating Reports in Service Now for better tracking and process improvements.
• Strong background in Linux/Unix Administration
• Experience with automation/configuration management using either Puppet and Chef.
• Ability to use a wide variety of open source technologies and cloud services AWS.
• Strong experience with SQL and MySQL, Postgress,Oracle.
• A working understanding of code and script (PHP, Python, Perl and Ruby)
• Knowledge of best practices and IT operations in an always-up, always-available service

Confidential

DevOps Architect

Responsibilities:

• Working in DevOps model and making teams aware of DevOps techniques.
• Leading a team of 6 members globally who support Multiple Applications.
• Indentify and publish the RCA for all the incidents coming up in production.
• Releasing and deploying production Hot fixes with minimum downtime.
• Communicating with business about the delivery plan and timelines.
• Infrastructure ownership and health checks including Incident Management.
• Planning and Documenting all the releases and knowledge sharing.
• Maintaining Known Error Database.
• Worked upon and supported java based and Dot Net Based Applications.
• Worked upon and supported Share point Based Application.
• Used Pl/Sql and Excel sheets for making Reports using pivot tables.
• Making Unix Shell Scripts, Powershell,Perl scripting for automation of Reports and KPI data collection.
• Automation of daily tasks on unix to reduce the manual work.
• Account management responsibility
• Discussion of Risk analysis with business.
• Develop positive and valued relationships with key client decision makers and influencers
• Guide client thorough all phases of their implementation ensuring the client is successfully moved to production.
• Implementing and Maintaining ITIL framework.
• Handling day-to-day Problem issues and escalating to Resolver Groups when required to ensure targets are met.
• SPOC for crisis management.
• Responsible for the Incident management deliverables.
• Lead meetings to discuss problem areas through the workflow to improve timeliness and help identify the root cause.
• Drive on aging incidents and improve the process for ensuring tickets are updated regularly.
• Responsible for the delivery of Critical Red carpet support, for 158 applications.
• Looking into Sev 1 & 2 tickets and following up till successful issue closure.
• Ensuring effective transition of new application support services to Wipro.
• Preparing Shift Roster and maintaining proper handover of task.
• Monitoring & reporting on standards & performance targets.
• Providing prompt and accurate information on individual performance.
• Preparing daily workloads for staff & coordinating the daily allocation of work.

Confidential

Senior Support Analyst

Responsibilities:

• Identify and lead project team members in the design, development and delivery of technology solution
• Defines requirements and project plan lifecycle deployment.
• Account management responsibility
• Create strategies for risk mitigation and contingency planning
• Escalate project delay and issues with appropriate cross-functional teams
• Ability to complete the implementation tasks
• Work with clients to collect requirements and business needs
• Efficiently identifies and solves project issues.
• Develop positive and valued relationships with key client decision makers and influencers
• Guide client thorough all phases of their implementation ensuring the client is successfully moved to production.
• Worked upon and supported java based and Dot Net Based Applications.
• Worked upon and supported Share Point Based Application.
• Used Pl/Sql and Excel sheets for making Reports using pivot tables.
• Making Unix Shell Scripts, Powershell,Perl scripting for automation of Reports and KPI data collection.
• Upgrading Autosys from 4.5r to 11.3r
• Decommissioning Applications.
• Running applications on Disaster Recovery Mode.
• Taking Part in all new releases.
• Developing Power shell scripts for server stats.
• Ability to complete the implementation tasks
• Work with clients to collect requirements and business needs
• Efficiently identifies and solves project issues.
• Develop positive and valued relationships with key client decision makers and influencers
• Guide client thorough all phases of their implementation ensuring the client is successfully moved to production.

Confidential

Senior Subject Matter Expert

Responsibilities:

• 24*7 Production Support
• Production Deployments.
• Meeting SLA (Service level agreements).
• Combining the different changes to make an integral part in the production environment.
• Updating all the team members regarding new changes in the Applications.
• Setting up the new environments for different clients.
• Customizing the products as per the requirement of the customer.
• Escalating the changes/problems faced to team as well as client.
• To keep the sync of production server with maintenance servers.
• Setting the priority depending upon the criticality of the notification & work accordingly.
• Operational support.
• Support all Billing activities.
• Maintain Servers health. User administration
• Rebooting Production Servers.
• Writing Shell Scripts for cleanup and bouncing activities.
• Handling the critical & non-critical issues and reporting the defects and ensuring the resolution.
• Research Problems and tracking logs.
• Coordinating with User and other partnership-organizations for resolving an incident.
• Production Servers Troubleshooting.
• Web Sphere configuration - profile creation, federation, cluster configuration, performance monitoring etc.
• Worked upon and supported java based and Dot Net Based Applications.
• Worked upon and supported Share Point Based Application.
• Used Pl/Sql and Excel sheets for making Reports using pivot tables.
• Worked on Windows server Environments
• Ability to complete the implementation tasks
• Work with clients to collect requirements and business needs
• Efficiently identifies and solves project issues.
• Develop positive and valued relationships with key client decision makers and influencers
• Guide client thorough all phases of their implementation ensuring the client is successfully moved to production.

Confidential

Senior Subject Matter Expert

Responsibilities:

• 24*7 Production Support
• Production Deployments.
• Meeting SLA (Service level agreements).
• Combining the different changes to make an integral part in the production environment.
• Updating all the team members regarding recent changes in the Applications.
• Setting up the new environments for different clients.
• Customizing the products as per the requirement of the customer.
• Escalating the changes/problems faced to team as well as client.
• To keep the sync of production server with maintenance servers.
• Setting the priority depending upon the criticality of the notification & work accordingly.
• Operational support.
• Support all Billing activities.
• Maintain Servers health. User administration
• Rebooting Production Servers.
• Writing Shell Scripts for cleanup and bouncing activities.
• Handling the critical & non-critical issues and reporting the defects and ensuring the resolution.
• Research Problems and tracking logs.
• Coordinating with User and other partnership-organizations for resolving an incident.
• Production Servers Troubleshooting.
• Web Sphere configuration - profile creation, federation, cluster configuration, performance monitoring etc.
• Web logic application deployments, implementing security, and installation.
• Worked upon and supported java based and DotNet Based Applications.
• Worked upon and supported Share Point Based Application.
• Used Pl/Sql and Excel sheets for making Reports using pivot tables.
• Worked on Windows server Environments
• Ability to complete the implementation tasks
• Work with clients to collect requirements and business needs
• Efficiently identifies and solves project issues.
• Develop positive and valued relationships with key client decision makers and influencers
• Guide client thorough all phases of their implementation ensuring the client is successfully moved to production.

Confidential

Systems Engineer

Tools: PL/SQL, Shell scripting, UNIX, Unix administration Making Unix Shell Scripts, PowerShell, Perl scripting for automation of Reports and KPI data collection.

Responsibility:

• Successfully used UNIX shell scripts for various requirements and also have worked on java codes for online transactions and customization related requirements of Finacle.
• Usage of PL / SQL for database activities.
• Coding in c and c++ for back end files.

Environment: HP-UX, oracle 10g, Windows 7.