SUMMARY:

• Around 7+ years of experience in Salesforce.com CRM and Force.com platform with proficiency as an administrator and tester.
• Experience in administration, configuration, implementation, and support of Sales Force CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform - - world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Designed many Work Flows, Validation Rules, Approval Processes, Roles, Profiles, Page Layouts and Sharing Rules and developed many Apex classes, Controllers and Triggers to meet the client’s requirement and functionality.
• Developed Web-based applications on Salesforce.com (SDFC) platform, Force.com IDE. Created many Custom Page layouts based on record types design and implementation.
• Expertise in querying Salesforce database using SOQL & SOSL queries using Force.com Explorer
• Involved in Various stages of Software Development Life Cycle (SDLC) including thorough understanding of all SDLC models like RAD, Waterfall, Agile (SCRUM).
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Worked with Force.com IDE and Salesforce.com Sandbox environments.
• Experienced in Salesforce outlook integration.
• Have good knowledge about Java Concepts.
• Capability to adapt and learn quickly to new tools, techniques, and approaches.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments. Ability to handle multiple tasks and work independently as well as in a team.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Apex, SOQL, SOSL, Visual Force (Pages, Component & Controllers), Triggers, Custom Objects, Dashboards, Web services.

Salesforce API Tools: Eclipse, Force.com Explorer, Offline Edition, App Exchange Data Loader

Salesforce Migration Tools: Data Loader

Databases: MS Access, SQL Server 2005/2008, MySQL

Operating Systems: Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008.

Java Technologies: Java, JavaScript

Other Tools: MS Office Suite, MS Project, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, MD

Salesforce (FSC) Quality Analyst

Responsibilities:

• Working with test management tools such as Confidential ALM
• Driving test execution and planning under an Agile methodology
• Working on Requirements, Test Plan, Test Lab, Defect Tracking and Reporting tools
• Working with automated testing strategies and frameworks
• Develop and execute Test Scenarios, Test Scripts, test data documents based on Requirements and Design documents in agile environment.
• Using Confidential Quality Center to manage requirement, test plan, test lab, test cases, test execution and defect tracking and Dashboard for reporting
• Load and performance testing
• Developing a test data management strategy
• Performing Mobile testing, including on iPad
• Knowledge on Test cases automation through Selenium IDE
• Participated in requirement Analysis and Design review meetings.
• Prepared Test cases for Smoke Testing, functional testing, Regression Testing, Integration Testing and System testing
• Correctness and completeness of test cases, conduct Test Case Walkthroughs as well as collaborate with business analysts to eliminate ambiguity and inconsistency.
• Prepare Traceability Matrix to cover all aspect of the functional specifications with test cases and maintain both logging and tracking defects.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Developed and deploys ad hoc Salesforce.com reports and dashboards.

Environment: Salesforce.com Platform, Salesforce.com Custom Objects, Confidential -QC, ALM, QTP, JIRA, Windows XP, SQL server, Pages, Layouts, Data loader, HTML, MS SQL, Workflows & Approval process, Reports.

ERP Analyst

Confidential

Responsibilities:

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and deploys ad hoc Salesforce.com reports and dashboards.
• Created Workflow Rules, Approval Process, and Validation Rules.
• Operating and Managing teams in onsite-offshore model
• Lead the data collection and analysis aspect of the project to justify the recommendations
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on various Salesforec.com standard objects like Accounts, contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Coordinate with Business and Stakeholders.
• Designed and developed Visualforce pages based on the business requirements.
• Work closely with Business Users to enable business processes using SFDC.
• Gathering requirements and analyze the requirement.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Develop test scenarios, test cases and test data.
• Developed SOQL and SOSL queries to get data from different related objects.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com
• Supported in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.

Environment: Salesforce.com Platform, Salesforce.com Custom Objects, Confidential -QC, ALM, QTP, JIRA, Windows XP, MS Office suite, Toad, SQL server, Oracle, Classes, Pages, Layouts, Data loader, HTML, JavaScript, MS SQL, Workflows & Approval process, Reports.

Confidential, St. Louis, MO

Confidential / Tester

Responsibilities:

• Performed the roles of Salesforce.com Analyst and Developer in the organization.
• Involved in Salesforce.com Application Setup activities and customized apps to match functional needs.
• In-depth knowledge on the development methodologies of Software Development Life Cycle (SDLC), Waterfall, Agile Methodology.
• Tested different Modules, Objects and Apps in Web Applications and Salesforce Application.
• Experienced in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, and Campaigns.
• Ability to review software designs and implementation strategies, provide feedback and create test documents based on specifications.
• Extensively worked on creating and customizing the Reports, Analytic Snapshots and Dashboards Tabs and Components.
• Prepared Testing artifacts such as Test Plans, Test Strategy, RTM’s.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational needs.
• Expertise in setup, Customization, configuration, roles etc.
• Created profiles and implemented Object and field level security to hide critical information.
• Created profiles and implemented Object level, field-level and record-level security.
• Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Validation Rules, Workflows and Approval Processes.
• Interacted with various business team members to gather and documented requirements.
• Implemented various Custom Reports and deployed them for different business user levels.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.

Environment: Saleforce.com platform, Putty tool, Oracle, QTP APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox.

Confidential, Irving, TX

QA

Responsibilities:

• Reviewed functional and non-functional system requirements and constructed a conceptual design and detailed designs that align processes and technologies to achieve business objectives around credit risk.
• Participated in requirement Analysis and Design review meetings.
• Gathering the requirements and Analyzed business rules, system requirements and prepared test data for test scenarios.
• Identified business requirements and translated them to technical specifications for Force.com.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Prepared Test cases for Smoke Testing, functional testing, Regression Testing, Integration Testing and System testing
• Used SQL Queries for data validation/verification Back-End testing in Oracle, SQL server databases.
• Created and Customized the Custom Objects, Formula Fields, Roll up summary fields, validation rules, dependent picklists, and page layouts.
• Created workflows and Approval processes.
• To achieve correctness and completeness of test cases, conduct Test Case Walkthroughs as well as collaborate with business analysts to eliminate ambiguity and inconsistency.
• Prepare Traceability Matrix to cover all aspect of the functional specifications with test cases and maintain both logging and tracking defects.
• Provide test estimations and detailed report on what is automatable and to be handled manually based on functional requirements.
• Conducted Data Driven Tests as per the requirements.
• Automat test cases and scenarios into test scripts by using Quick Test Professional/UFT for functional and regression testing.
• Developed QA Automation Test Framework to ensure the code reusability and code maintainability, which reduces the script development time. Customized page layouts for Opportunity, Contact and Accounts depending upon user roles, and groups.
• Created Custom objects, validation rules, Page layouts, Custom tabs, Components, as suited to the needs of the application.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared documentation for internal use.

Environment: Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Force.com IDE, Apex, Triggers, SQL, Visual Force, Approval Process, Workflows, Data Loader, Custom Reports, Dashboards, API Integrations.

Confidential, Florida

Salesforce Consultant

Responsibilities:

• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
• Created Roles, Profiles, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked on various Salesforce objects such as Accounts, Contacts, Reports and Dashboards.
• Developed various custom objects, custom tabs, Formula fields, Master-detail and Look Up relationships, and Reports.
• Used the Sandbox for development and testing and migrated the changes to production instance after testing using change sets.
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services, Force.com Eclipse Plug-in, Security Controls, JQuery, CSS, HTML, XML.