QUALIFICATIONS SUMMARY:

• Senior IT Specialist with 20 years of expertise in the IT Software industry, leading several onshore and offshore teams providing guidance, instruction, and services in Project release coordination and Quality management efforts of a full software development lifecycle.
• Experience areas includes finance/wealth and asset management, mortgage, hospitality, logistics, and manufacturing.
• Implement release and quality efforts, process and procedures for a full software development lifecycles (SDLC)
• Manage Internal, Offshore and Client Services team resources and testers in all phases of the Software development Life Cycle for complex projects
• Develop comprehensive templates to produce statement of work plans, test plans and production release readiness documentation for deployment
• Design and execute test cases for functional, system and regression testing for Pre/Post Production validation for large complex system
• Ability to translate from business requirements to technical testing solutions.
• Develop effective status and progress reports analyzing requirements for QA testing metrics.
• Methodologies used: Waterfall and Agile
• Organize project documentation for audit

LANGUAGES AND SYSTEMS:

Information Technology: Client Portfolio Management (CPM), Fannie Mae/Freddie Mac Disclosures portal, ServiceManager (Repair Logistics application), Customer Care Portal (Kiosk repair reservation system), Monarch (Web banking application), ICARE (Internal External Reservation compliance system), IRIS (web reservation system), B2B Web Applications (Business to Business Supplier/Retailer), E - Commerce (Branch and consumer check ordering application)

Languages/Software/OS: HP ALM 12.0, HP QTP, Squash TM 1.11.4, Rally, Atlassian Confluence 5.4.4, JIRA, MS Office Suite, QA Connect, SQL Query Analyzer, Oracle SQL Developer, MS Windows SharePoint 2.0, Skype, BrowserStack, Hexawise, Splunk 7.0.1, Altova XMLSpy, Citrix Rational Integration Tester, WinSCP, TeamCity 10.0, Slack 2.11, HTML, XML, Java Script, Asp.Net, Client/Server, NT 2000/4.0, Windows XP/98/95/, Mac Pro, Windows 8.1, WIN10

WORK HISTORY:

Confidential, Alpharetta, GA

Senior Release Manager/Sr. QA

Responsibilities:

• Responsible for the Release Management lifecycle which includes scheduling, coordinating and the management of releases across the enterprise, working closely with development team, Project Managers, BA teams, and Stakeholders for the execution of releases
• Coordinate Release Readiness reviews, Milestone reviews, and Go/No-Go reviews
• Ensure that all deployments meet the requirements prescribed by IT through the effective implementation or use of approved processes, methodologies and deliverables
• Manage and co-ordinate the deployment activities including the execution of the Implementation Plans and checklists in QA and PROD environments
• Communicate deployment issues, delays, and mitigation plans
• Assemble and coordinate with multiple cross-functional and cross-portfolio teams to support deployments of varying size, complexity and duration
• Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Plan release windows, cycles and release calendars
• Document the build numbers and features or bug fixes associated with the release Weekly Release Reporting
• Maintain all code release schedules, status reports, documentation, and presentations utilizing Sharepoint
• Work with development and infrastructure teams to resolve build, deployment, and release issues and communicate status/solutions to appropriate stakeholders
• Responsible for performing build and snapshot releases utilizing Team City and verifying the code deployment statuses on the environments in Splunk
• Utilize Krestel within Citrix IBM Rational Integration Developer to refresh the server after each deployment
• Utilize WinSCP to clean the database and execute event files and use SQL Developer to run queries in order to validate data status and execution status of events
• Utilize XMLSpy to research and access specific data information and exception information from .txt files
• Utilize Rally to research, analyze user stories and defects and HP ALM for requirements and test case execution for client mortgage disclosure UI

Confidential

Sr. Quality Analyst

Responsibilities:

• Work closely with development team, BA teams, and Stakeholders to understand the product and release scheduling of the product.
• Participate in daily stand up meetings, project status meetings as well as retrospective meetings and iteration reviews with internal and external clients.
• Provide burn down reports of test execution for stakeholders and management
• Utilize Rally to create and execute test Scenarios based on business requirements and design documents according to UAT testing.
• Responsible for conducting smoke, functional, UI, regression testing of client’s web application.
• Review and modify Test Scripts as per new functionality to perform Regression Testing.
• Execute SQL queries to validate the data
• Content provider and facilitator for ‘Train the Test Lead’ for Introduction to Testing/Trainer simulated classes
• Content provider and co-facilitator for ‘Intro to Automation Framework’ for Introduction to Automation Framework foundation’ fundamental level classes
• Class agenda coordinator, organizer for CPE credits and class moderator
• Confidential SDC New Hire mentorship program - Mentor
• Lead for Retention, Engagement, and Development
• Ambassador for New Hires

Confidential, Atlanta, GA

QA Manager/Project coordinator

Responsibilities:

• Responsible for 100% allocation of QA and PC services for Service Manager™ projects
• Developed comprehensive templates to produce project plans, test estimates, test plans/cases, execution status report defect reports and production release readiness reports
• Created and implemented a workflow methodology for a more efficient schedule to perform quality analysis throughout the software life cycle
• Implemented processes and procedures for conducting QA testing for internal and external clients
• Researched, investigated and tracked defects
• Utilized Confluence to set up a page for each client and v alidated project documentation for audit
• Facilitated defect meetings and project deployment status meetings
• Utilized Squash to m anage user acceptance testing performed by myself and junior level testers for sign-offs, including integrated end-to-end full life cycle testing
• Provided administration, training and support for Squash test management tool
• Utilized Squash Test Management application to create requirements, testing cycles, test cases and campaign iteration for test case execution and provided leadership for junior level global testers with testing issues and defect verifications

Confidential, Atlanta, GA

Release Manager

Responsibilities:

• Provided release scheduling plans for each project based upon a Work Smart methodology for management and project stake holders
• Attended daily standup meetings with development, creative team and project leaders
• For the QA department, developed test cases and conducted high level test case executions in preparation for weekly deployments
• Supervised a team of 6 offshore test analyst s for Verizon email marketing
• Coordinated Release Readiness reviews, Milestone Reviews, and Go/No-Go reviews and communicated deployment issues, delays, and mitigation plans
• Ensured that all deployments met the requirements prescribed by IT through the effective implementation or use of approved processes, methodologies and deliverables
• Managed and co-ordinate the deployment activities including the execution of the Implementation Plans and checklists in QA and PROD environments
• Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes

Confidential, Birmingham, AL

Project Quality Lead

Responsibilities:

• Provided 100% allocation to a multi-million dollar online banking projects that generated high productivity, revenue to the internal and external clients
• Provided TQS/QA estimate for test time allocation, testing schedule, test plans for project based upon Agile Scrum Methodology for executive management and project stake holders
• Attended daily Scrum meetings with the line of business stakeholders and project leaders
• Utilized JIRA Greenhopper to perform defect management and coordinate defect management meetings with development, TQS/QA, stakeholders and executives
• Created and maintained test data that was utilized for QA and UAT testing and data conversion testing
• Performed data conversion testing of existing Confidential clients and business users accounts
• Utilized ALM to create requirements, testing cycles, test cases and test cases execution based upon the stories/tasks listed in Jira Greenhopper for bi- weekly sprints
• Provided leadership and guidance for testers (onshore/offshore) that are performing TQS/QA service on individual projects that are a subset of the project including automation, mobile, performance and bilingual testing
• Provided process, procedures, test cases and data for the stakeholders for UAT testing
• Utilized QA Connect to provide daily metrics of Agile testing efforts
• Provided daily TQS/QA status report for the Project manager, the Product Line manager, and the Line of Business

Confidential, Atlanta, GA

Senior Lead Quality Engineer

Responsibilities:

• Provided QA and UAT estimate for test time allocation, testing schedule, test plans and process documentation based upon an Agile flow environment for executive management and project stake holders
• Utilized JIRA to perform defect management and coordinated defect management meetings with development, QA and the business
• Attended daily stand up/scrum meetings to discuss tasks, issues and expected development for the day
• Developed, created, published and maintained test data and quality assurance standards
• Analyzed business requirements, functional design specifications, and change request to develop test cases for Integration, QA, UAT, and Regression
• Co-organized the code release and performed application testing in 7 environments (Integration, QA1/2, UAT1/2/3, and PROD)
• Coached junior level testers and the line of business in application testing and defect verification

Confidential, Atlanta, GA

UAT Quality Engineer

Responsibilities:

• Created process and procedural documentation for executive management and project stake holders
• Created training documentation for the current collateral delivery systems and applications
• Provided QA estimates and status reports for test time allocation
• Provided test plans and performed UAT validation testing with the business in the UAT and Production environments
• Utilized TOAD, executed SQL queries to locate, manipulate, and analyze the status of data