DevOps Engineer Resume

SUMMARY:

I am humble enough to admit that I will never know all the answers; however, I am intelligent enough to know where to look and to admit when I need help.
As a veteran of the War on Terror and Operation Enduring Freedom, I possess unmatched determination, drive, and ability to learn on the fly.

EXPERIENCE:

Confidential

DevOps Engineer

Responsibilities:

Monitored physical and virtual infrastructure
Developed a microservice for customer data synchronization to vendors
Worked on a team to develop a customer data and troubleshooting portal in Python 2.7
Displayed PBX/connection statistics about the customer and their account information
Listened for calls on our network to automatically identify customers within our cloud based on information in our databases
Developed a JQuery library for interaction with our Endpoint Control API
Developed infrastructure solution for proxying plaintext clicktrack URLS to TLS via Amazon Cloudfront
Performed root cause analysis for vendor outages, SIP/H.323 registration, and application faults/outages
Troubleshot and monitored builds/deployments in Jenkins
Worked on Cloud Services and Infrastructure team to build backend processes

Confidential

DevOps Engineer

Responsibilities:

Monitored servers, services, and essential web applications through TSDB
Implemented Elastic Search with support for apache and openvpn logs
Established a monthly SLA report for server and essential service uptime
Cut cost by reorganizing applications to run in their own virtual machines, thus shrinking overall virtual machine sizes
Automation with JAMF Casper Suite for deployment of new and existing MacBook Pro’s
Perl, Python, Bash
Developed an encrypted backup system utilizing SparseBundles for OSX in Perl
Created Proposals & developed solutions for on site PBX, Video Security, and Network Infrastructure
Planned and implemented critical infrastructure changes across our cloud
Git Repository Management via BitBucket
Developed and standardized test environments with vagrant for developers
Developed our CDN Image Manager for saddlebackleather.com in PHP Phalcon
Utilized Amazon S3 Buckets for storage and nginx for proxying to Cloudinary
Developed microservices for process automation which was typically done manually by employees
Established policies & procedures for ticket generation and problem management
Maintained Ubuntu and CentOS distributions via Puppet

Confidential

Network Engineer/Controller

Responsibilities:

Monitoring routers, switches, servers, circuits, wireless access points, and cellular connections for uptime
Determining escalation and dispatch needs on a case by case basis in regards to business impact
Troubleshooting circuits, router/switch configuration, routing (BGP & OSPF), microwave links, and Ethernet extenders
Alert/Page management as well as regular reporting as required
IPv6, IPv4
BGP, EIGRP
Accomplishments:
Created an expansive training document to cover all three areas of responsibility to aid as a reference guide for both new and old employees
Completed training in seven months (Average training is a year)

Confidential

Network Hardware Support Technician

Responsibilities:

Team: Enterprise Customer Support
Description: Dealing mostly in Windows Server 2003, 2008 (RC3), and 2012.
Performing Active Directory management, user password resets, Hyper Terminal/Terminal Services management, virtual desktop setup and troubleshooting, CAL installation/troubleshooting, Check Point / Watchguard Firewall configuration, VPN setup and troubleshooting, OS Support, and virus removal.
Received customer praises and consistently closed well above the employee average of tickets without return incidents.
Active Directory Users & Groups, Policy Management

Confidential

Data Analyst

Responsibilities:

Implemented network resource management steps for tracking maintenance and product life cycle
Consulted on technology solutions for mid - size storage
Troubleshooting local network and office hardware