SUMMARY:

• Evaluated Software Process Maturity and Provide Gap Analysis
• Managed QA Software Development Lifecycle
• Participated Agile Iterative Process (Scrum/Rational Unified Process/ Extreme Programming)
• Presented upper management and stakeholders with QA progress and status
• Recommended and implemented processes to create testing center of excellence (TOC’s)
• Acted as a liaison between client and QA team via customer interfacing on business requirements
• Provided QA input based on Use case development.
• Provided estimation of project resources needs and coordinate project plan based on project and business needs
• Ensured management is kept abreast with QA project milestones and/or showstoppers that impact ultimate project plan goals and timelines
• Devised overall testing strategy and technical documentation to support project p­­lan
• Responsible for QA artifacts: Master Test Plan, Test Cases/Scripts and Defect Analysis Report
• Assisted in data identification and evaluate appropriate test scenarios per test phase.
• Provided comprehensive testing support to include: ad hoc, sanity smoke, system, functional, integration testing, user acceptance testing (UAT), black/white box testing
• Automation Tools: Exposure to Quality Center and /Mantis defect tracking tool, Target Process and Test Track defect management
• Owner and manager of defect reporting process with goal of 0% defect occurrences

PROFESSIONAL EMPLOYMENT:

Confidential, Raleigh, NC

QA Coordinator Documentation Compliance Specialist

Responsibilities:

• Worked with State Business Owners and 3rd Party vendors to facilitate to guide and assist during SIT Testing Cycles
• Performed documentation reviews of all testing artifacts and ensured documentation follows compliance standards and protocols for audit purposes
• Ensureed RFP requirements documents are designed, tested and approved according to NC State compliance and policies procedures
• Updated status and notify Business Owners, QA Manager, SME and 3rd Party testing of issues impacting schedule requirements ensuring timely approval sign offs

Confidential, Durham, NC

QA Engineer

Responsibilities:

• Created UAT test plan, test cases and performed hands on UAT testing before product was moved into production environment
• Ensured all BCBSNC documentation meets state and federal mandates for Benefit Booklets, ID Cards and Summary of Benefit
• Managed document change control process by alerting all appropriate personnel of updates, changes and status on documents In progress
• Coordinated change request with test cycle to verify print fulfillment output and verified XML data
• Established Standard Operating Procedures (SOP’s) and policies and procedures for continuous process improvement
• Set up Folder tree on share drive to provide entire QA team with access to test plans, test cases and test summary reports for use in audit
• Trained junior testers on methodology and defect management process and testing procedures

Confidential, Research Triangle Park, NC

Quality Assurance Engineer

Responsibilities:

• Performed quality assurance and testing on Confidential ’s emergency management and disaster applications Develop comprehensive test cases/scripts that fully exercise the application based on Functional and Design requirements
• Participated in peer reviews and sign offs of Testing suites and enter all test documentation into Sharepoint portal
• Reported and provided analysis on defects found during test cycle into automated defect tracking tool (Test Track)
• Executed test scripts base on customer requirements and enhancements
• Made recommendations on current processes methodologies to ensure company remains up to date with industry’s Best Practices

Confidential, Monmouth, NJ

Senior Quality Assurance Engineer

Responsibilities:

• Collaborated with systems developers, business analyst and product owners to provide Quality Assurance Agile practices
• Participated in sprint planning and executing test cases against incremental builds to better access project needs on a bi - weekly basis
• Executed manual/automated testing (exploratory, ad hoc, functional, and regression test) on Confidential ’s web based financial application
• Created and processed data driven customer applications into customer accounts that exercise real world scenarios for Atlas applications
• Acted as point of contact for defect management to resolve issues and bugs found during testing

Confidential, Charlotte NC

Senior Process/Testing QA Architect

Responsibilities:

• Onsite consultant to introduce Industry’s latest Quality and Testing methodologies.
• Analyzed current operations and recommended opportunities to introduce Quality Methodology
• Acted as the Quality expert and communicated QA strategy via Test documentation
• Designed Master Test Plan to outline QA’s approach in support of the development of Confidential web applications
• Reviewed business requirements and communicated needs via Functional Specification document.
• Created detailed test cases to ensure all business scenarios are executed to fully exercise system requirements
• Performed manual testing on Confidential b2b web in house developed applications
• Acted as QA Point of contact for all issues relating to Quality during pre and post kick off meetings
• Managed defect process to ensure all defects were resolved appropriately to ensure product reached the customer defect free

Confidential, Hartford, CT

Senior QA Analyst

Responsibilities:

• Created test plans for critical break fixes, enhancements based on requirement specifications
• Performed manual functionality, business logic, end to end, regression testing on AS400 system via GUI overlay front end application and web based applications.
• Developed test cases using Mercury Interactive Test Director
• Attended walkthrough with project managers, business analyst, developers, customer service and product management
• Exposed abnormalities/flaws and troubleshoot issues in Application under test (AUT)
• Managed defect process from completing defect summary reports to communicating outstanding issues to upper management for prompt resolution
• Provided detailed weekly status updates on all allocated assignments in a timely manner

Confidential, Atlanta, GA

Senior QA Analyst

Responsibilities:

• Subject Matter Expert on the standardization and implementation of Quality Management Principles for Confidential and Confidential ’s in house developed Retirement Web applications.
• Authored Master Test Plan documentation to include test cases and case scenarios
• Performed functional, system, usability, user acceptance, regression test
• Created data driven customer specific profiles
• Verified application meets customizations requirements based on client’s request
• Validated Confidential & Confidential Policies and procedures, user agreements and frequently asked questions and terms per business rule
• Reported, logged and tracked defects found during testing in Rational Clearquest
• Communicated outstanding defects to the appropriate personnel to ensure issues are resolved in a accurate and timely manner

Confidential, Atlanta, GA

Senior QA Analyst

Responsibilities:

• Performed ad hoc, functional, sanity and regression testing on Confidential 's Consumer and Business Fast Access DSL application via Mercury Test Director
• Checked and monitored customer information via Service Order Entry Gate (SOEG)
• Verified special offer promotions and disclaimers per Confidential business rules
• Performed simple queries via SQL Plus to ensure and verified customer account information successfully reaches the appropriate database
• Reported and logged defects found during test cycle

Confidential, Atlanta, GA

Senior Quality Assurance Analyst/Tester Lead

Responsibilities:

• Interviewed quality assurance candidates and made recommendations to decision makers and/or hiring managers
• Trained new quality assurance personnel and provided guidance on the application under test, policies and procedures
• Facilitated quality assurance team meetings and provided management with a weekly status report on all quality assurance task and outstanding issues that may adversely affect the test effort
• Performed initial analysis on policies, procedures and methodologies to determine maturity of processes and documentation
• Acted as a quality assurance liaison between application developers, subject matter experts, business analysts, configuration management, project coordinators and management with regard to quality issues and concerns
• Executed test scripts via Rational Robot
• Performed unit, system, integration, regression and user acceptance test on Indus ERP application
• Analyzed test results and provided root cause analysis associated with test data or script functionality
• Reported, logged and managed defects via Rational Clear Quest
• Performed database verification via automated tool toad
• Disseminated weekly and monthly status reports to all project managers, customers, developers and QA team