PROFESSIONAL SUMMARY:

• Eight years of experience in the IT industry with expertise in Quality Assurance and Business Analysis in various business domains for enterprise wide applications pertaining to Banking and Financial, Utilities, and Telecom Domains
• Solid understanding in Software Development Life Cycle (SDLC) methodologies such as Waterfall and Rapid Application Development (RAD) like Agile / Scrum
• Experience in creating Automated Test suite using Selenium and TestNG
• Experience in Load testing, Stress testing, performance testing and Negative testing of web applications
• Extensive testing experience in various technologies including JavaJ2EE, .NET, Standalone Applications
• Expertise in testing IOS and Android mobile applications
• Expertise in debugging mobile applications using various tools
• Good knowledge in billing modules and customer servicing applications
• Experience in coordinating with multiple teams for requirements gathering, analyzing requirements, test strategy/plan preparation, test case creation, test execution and bug tracking
• Experienced in different types of testing, functional, GUI testing, regression, integration, UAT and performance testing
• Experience in using HP ALM and Quality Center for storing test plans, test cases and test procedures and used as Bug Tracker
• Worked in Continuous Deployment and Continuous Integration of test environments for applications using Jenkins
• Hands - on experience in assisting user acceptance testing (UAT), system integration testing, reviewing test plans, test cases, writing defect report, traceability matrix and coordinating business validations
• Expertise in creating Systems Requirements Specifications (SRS) and Business Requirements Documents (BRD) to facilitate the optimal translation of core business requirement priorities into sound technical solutions.
• Preparation of test cases from Systems Requirements Specifications (SRS) and Functional Specs (FS)
• Strong understanding of Configuration and Change Management
• Excellent knowledge of various software development life cycle (SDLC) methodologies, various phases of SDLC and Rational Unified Process (RUP) and Agile SCRUM methodologies.
• Participated in sprint planning meeting, sprint review, sprint retrospective and daily stand up meetings and prepared the sprint backlog for defects and co-ordinated the defect review meeting with business owners and the dev team.
• Mapped the test cases to related requirements by using the Traceability Matrix of TestDirector / QC / HP ALM
• Self-starter, with the ability to interact with business analysts, customers, developers and offshore QA Testers
• Expertise in problem solving and Bug Tracking reports through Bug Tracking tools
• Experience in testing SOAP and REST services (JSON response), API’s using SoapUI and PostMan
• Knowledge in Java and Visual Basic
• Experience in testing relational databases like DB2, Oracle and SQL server
• Experience in giving business presentations and product demonstrations
• Attended training and knowledge transfer for sprint team members and the business users for the agile projects.
• Received training in SCRUM and agile methodologies conducted by the client.

TECHNICAL SKILLS:

Domain Knowledge: Banking, Utilities, Hospitality, Insurance, IME

Methodologies: Agile SCRUM, waterfall, JAD, RUP(Rational Unified Process), Rapid application development (RAD), Object-oriented analysis and design (OOAD), UML (Use Case, Activity, Sequence, Class and Object Diagrams), Quality Assurance Life Cycle

Workflow Tools: MS Excel, MS Word, MS Visio, MS PowerPoint

Databases: SQL,MS Access, MySQL, MongoDB, DB2, SQL server 2008

Languages: UML, SQL, XML, HTML, Basic Java

Testing Tools: HP ALM, HP Quality Center,HP UFT, Quick Test Professional(QTP), Jmeter, Rational Clear Quest, QMF, Microsoft Test Manager 2012 (MTM), Visual Studio Team Explorer 2010, Team Foundation Server (TFS), Microsoft Test Director, Microsoft Test Manager 2010

Operating Systems: Windows XP, Windows 7, Linux, OS 360, iOS, Android

Collaboration Tools: Sharepoint Teamsite, Microsoft Team Foundation Server, GitHub

Version Control: VSS, GitHub, Subversion, VersionOne, COBOL, CICS, JCL, File Aid, QMF

Defect Tracking: Firezilla, Jira, IBM ClearQuest, HP ALM, HP Quality Center, TFS, Jira, Service Now

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

QA Analyst

Responsibilities:

• Prepare test plans, test cases and test data for the product based on the functional requirements and specifications
• Automate test cases using Selenium and Test NG .
• Perform functional, regression, smoke, usability testing, cross browser/platform testing for web and mobile applications
• Create defects in Service Now, follow up for closure .
• Perform bug verification for bugs in QA, Stage and Production Environment in a timely manner to provide summary and detailed report to the manager.
• Participate in scrum meeting, sprint planning, sprint retrospective and defect reviews
• Collaborate with the developers, designers and stakeholders to resolve the issues and accommodate the challenging requirements

Environment:: Java Web services, Service Now, Postman, Jmeter , ALM, SQL, MySQL, Selenium, TestNG

Confidential, Lake Mary, FL

Senior Mobile QA Lead

Responsibilities:

• Deploy and test mobile application from ( Dev / Feature Builds) on mobile devices (IOS and Android) and on Simulator /Emulator
• Prepare Test Plans, Test Scripts and Test Cases based on functional specifications and user requirements.
• Performing Functional, Regression, GUI, Usability and Exploratory testing of Confidential mobile and web applications.
• Execute test cases and log defects along with screen-shots, videos and steps to reproduce bug for developers in Jira, set priorities, assign to the Dev team and track for closure
• Coordinate defect resolution process along with the developers.
• Review data mapping documents and requirements documents to create the necessary test deliverable
• Analyze and Debug mobile backend service calls using Charles proxy
• Retrieve Log Files and Crash Log files from Android and IOS devices for analysis
• Participate in the product backlog and user story development
• Attend sprint planning meeting for discussing user stories, sprint review, sprint retrospective and daily stand up meetings
• Create defects using Jira
• Actively communicated project status and priorities, driving planning, creation and execution of test cases, defects logging and success criteria
• Engaged in calls with Scrum master, PM to discuss the daily progress, challenges facing so that the testing can be completed on time with quality maintained
• Performance testing of major releases using Jmeter .
• Interact with Clients to resolve issues in UAT

Environment:: IOS 8/9/10, Andorid 5/6/7, J2EE Web services, Charles Proxy, Postman, Jmeter, Jira, GitHub, Jenkins, Service Now, SQL, MySQL, MongoDB, Mongo 3T

Confidential

Senior QA Analyst / Systems Analyst

Responsibilities:

• Participate in the product backlog and user story development
• Attend sprint planning meeting for discussing user stories, sprint review, sprint retrospective and daily stand up meetings
• Prepare Test Plans, Test Scripts and Test Cases based on functional specifications and user requirements.
• Perform functional testing of Restful web services, mobile app and the web applications.
• Prepare the data to cover various scenarios and wrote SQL scripts to verify the database updates, inserts and deletion of the records.
• Create defects using Jira, set priorities, assigned to the Dev team and tracked for closure
• Actively communicate project status and priorities, driving planning, creation and execution of test cases, defects logging and success criteria
• Engage in calls with Scrum master, PM to discuss the daily progress, challenges facing so that the testing can be completed on time with quality maintained
• Co-ordinate with test and application team for the closure of defects
• Debugging of backend Rest web service calls using Charlesproxy
• Use Postman for testing backend REST Web services .
• Execute Regression test suit based on Selenium WebDriver
• Performance testing of major releases using Jmeter / SoapUI

Environment:: IOS, Rest Webservices, J2ee Web Application, SoapUI, Postman, Jmeter, Jira, GitHub, Jenkins, Charlesproxy, VersionOne, Service Now, SQL, MySQL, MS Visio, MS Office, Windows 7

Confidential, Phoenix, AZ

QA Analyst

Responsibilities:

• Responsible for analysis and gathering requirement for new software procurement.
• Collaborate with various teams to understand software requirements and create plan for procurement.
• Attended sprint planning meeting for discussing user stories, sprint review, sprint retrospective and daily stand up meetings
• Establish Service Level Agreements with software vendors for availability and support
• Assist in configuring and customizing SaaS integrations for the client.
• Establish user access levels for the products and setup users
• Create and track changes and incidents using Service Now tool.
• Facilitate training to various team and software users.
• Configured Service Now tool for new software onboard, define support groups and SLAs
• Track and send status report on the Incidents raised for the on boarded products
• Actively communicated project status and priorities to Stakeholders
• Engaged in daily status meetings with team members
• Co-ordinated with test and application team for the closure of defects

Environment:: Windows Server 2000, HP ALM, Service Now, Share point, MS Visio, MS Excel, MS Power Point, Excel VBA

Confidential, Phoenix, AZ

QA Analyst

Responsibilities:

• Analyzed the product backlog, sprint backlog and user stories to prepare Test Cases based on the Test Plans and Use Cases.
• Wrote test cases for the Billing application based on the requirements
• Test cases are exported to TFS after peer review
• Used simple to complex SQL commands to set up test data in the database and for validation of results
• Mapped Tests to Requirements by using Requirements Traceability Matrix
• Ran scripts manually by comparing the expected result to the actual result
• Executed Manual Tests for each and every build and stored the results for each run
• Executed the test cases, prepared test data and prepared defect log for the defects using QC
• Wrote steps to reproduce the defect and assigned the defect to the assigned developer
• Retested the defects after developers fixed it
• Engaged in daily status meetings with team members
• Participated in calls with Scrum master, PM to discuss the daily progress, challenges facing so that the testing can be completed on time with quality maintained
• Participated in the defect review meeting with the scrum master, PM and team members

Environment:: TFS, SQL, DB2, QMF, VB .NET, MAINFRAME SYTEMS,MS Visio, MS Office, Windows 7

Confidential

QA /System Analyst

Responsibilities:

• Worked with the PeopleSoft development team and Business Analysts to prepare test cases for functional and integration testing
• Gathered the specifications and requirements to develop use cases.
• Involved in test plan creation and creation of test cases based on functional specifications.
• Created test scripts for Benefits, Payroll, and HR modules, Employee Self Service, Manager Self Service, Performance, and Workflow Administrator
• Performed all phases of end-to-end testing which includes Functionality testing, Regression Testing, GUI testing, boundary testing, negative testing, system testing of the Application.
• Reported bugs using Quality Center and generated the defect reports for review
• Maintained the test traceability matrix
• Facilitate QA signoff

Environment:: MS SharePoint, HP ALM, PeopleSoft 8.9,9.1, Oracle SQL Developer

Confidential

QA Analyst /System Analyst

Responsibilities:

• Responsible for business analysis and gathering user requirements and specifications.
• The project followed SCRUM methodology.
• Participated in daily stand up meetings, sprint planning meeting, sprint review meetings and sprint retrospective
• Developed, documented, and executed QA test plans, test cases, test scripts and verifying proper testing coverage and procedures.
• Participated in and facilitated QA Signoff.
• Performed smoke, functional, regression, stress, negative, and performance testing of the billing module and provided daily test verification report.
• Coordinated with Business Analysts, Developers and QA manager to assure all defects are fixed accurately and as per requirements.
• Provided daily detailed written and verbal reports to staff and management regarding QA test status.
• Reported the bugs, Email notifications to the developers using the Quality Center
• Performed End-to-End testing manually and was associated with User Acceptance Testing.

Environment:: COBOL, CICS, CLIST, Quality Center, VSAM, S/390, MS Visio, MS Office

Confidential

Business System Analyst/QA Analyst

Responsibilities:

• Collection, analysis and documentation of business requirements and resources by meeting customers, customer liaisons and other project teams.
• Planned and facilitated JAD sessions, conducted interviews, Q&A sessions with business users to obtain business requirements
• Conducted requirement review meetings and obtained sign off in BRD and SRS documents.
• Analyzed business requirements, software requirement specifications to create test plan and test case for manual and automated testing.
• Managed all types of change requests including defects and enhancement issues and documentation changes using QC
• Provided daily detailed written and verbal reports to staff and management regarding QA test status.

Environment:: HP QC, JAD, UML, MS Visio, MS Office, SQL Server, Windows 7,J2EE, Apache Tomcat

Confidential

QA Analyst

Responsibilities:

• Testing and validating all Data transformations and Data Integrity process that take place from DB2 Systems to Oracle database.
• Developed and executed SQL scripts for validating all the Data Transformations such as validating the accuracy of data before and after data load from the DB2.
• Validation of the test data using CICS screens
• Developed Test Plan, Test Strategies, Test Cases and Test Scripts from use cases.
• Prepared test data by manipulating data using DMLs to cover different scenario.
• Involved in defect reporting and tracking using JIRA.
• Involved in tracking of Bad/invalid Data.
• Involved in documentation of whole testing process.
• Interacted with different Development teams, Data Analysts and Project Manager.

Environment:: DB2, JCL, CICS,SQL, MS Visio, MS Excel, MS Word, JIRA, Oracle10g, z/OS

Confidential

Business Analyst

Responsibilities:

• Collection, analysis and documentation of business requirements
• Analyzed business requirements and software requirements
• Create test plan and test case for manual and automated testing.
• Coordinate with QA analyst, Business SMEs’, Developers and QA manager to assure all defects are fixed accurately and as per requirements.
• Assist/write UAT plans in collaboration with users and coordinate UAT execution with them.
• Provide daily detailed written and verbal reports to staff and management regarding Project status.
• Coordinates and supervised initial implementation of new development/enhancements and assist with necessary training of personnel to effect systems changes.
• Keeping track of the Hardware Configuration, Operating System, Tools used Testing types & Results on different software versions.

Environment: JAD, UML, MS Visio, MS Office, SQL Server, Windows 7,J2EE, Apache Tomcat