PROFESSIONAL SUMMARY:

• Over 13 Years of experience in Information Technology with Specialization in Software Quality Assurance and Engineering.
• Good experience handling and execution of projects in Onshore/Offshore model.
• Good Domain experience in Telecom and Banking.
• Strong Experience in Confidential Products, Confidential Ensemble and Enabler and Confidential modules Billing,Collections,OMS,Acquisition & Formatting and CRM
• Good Knowledge of Software Development, Software Testing Life Cycle, QA/QC Process, software engineering standards like CMM and Six Sigma Methodologies.
• Prepared Test Plans, Test Strategy Documents and Test Documentation of the Testing Process for New Development and Support/Maintenance Projects for Large Implementations.
• Performed Automated Regression Testing using Win runner.
• Performed Result analysis and defect tracking using Test Director and HP Quality Center.
• Hands on Experience performing Integration,Functional,Regression,Adhoc,Browser compatibility, Black Box, Smoke Testing,exploratory,IVR,device testing and End to End Testing and User Acceptance testing.
• Prepared Test Plans, Test Strategy Planning according to the schedule and implementing the Test Strategies with regards to Project/Business Goals and the Risks involved.
• Strong GUI testing experience in terms of compliance with Quality Process, standards, functionality, Verification and Validation.
• Facilitated Requirement Review Meetings, UAT with the Business Users to understand the Requirements, walked through the Test strategies, Test Plans, Test cases prepared for the Project and coordinated User Acceptance Testing.
• Involved in Workshops with the Business Team on the Testing Process & Test Strategy Implementation.
• Trained the Business Team, Functional Leads, Development Team and the QA Team on Quality Center.
• Hands on Experience in Migration Testing.
• Experience in Defect Management.
• Rich experience of working with clients located across different geographies and can seamlessly interfaces with customers and personnel Confidential all levels.
• Experience working both as part of a test team as well as working as an Individual Contributor.

SKILL SET:

Defect/Bug Tracking Tools: HP Quality Center, Test Director

Tools: Eclipse,Toad, SharePoint, Prism,Document Center, Putty,Requisite Pro

Automation Testing Tools: Selenium Web driver,Winrunner

Programming Languages: Java,SQL,PL/SQL

Database/Database Tool: TOAD, Oracle 11g, SQL Server, MS Access

Operating Systems: Windows, Unix, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

QA Analyst

Responsibilities:

• Responsible for Test Plan, Test Strategy, Test Execution and Test Progress of the project.
• Responsible for SQA Validation of the requirements.
• Coordinate with Ericsson team with respect to the MOCK migration runs
• Planning and Execution of large scale web based application to validate conversion data with Greenfield data .
• Parallel Charging testing to compare the Charging rates from legacy system to target system.
• Use Case Creation from Business requirements and their management
• Involved in the reviews of High Level scenarios for Charging and Rating system.
• Worked with legacy development team to create a new process to load production data to test environment.
• Created detailed test strategy for testing converted data, parallel charging and data integrity
• Developed Test Cases and Test Scripts for Migration Testing.
• Created test scenarios based on the migration business requirements
• Responsible for reporting and tracking defects using HP Quality Centre.
• Participated and coordinated in Production Dress Rehearsal for test accounts.
• Prepared Best practices & Lessons learned documents for future project references.

Confidential, Alpharetta, GA

QA Consultant

Responsibilities:

• Lead IVR and device testing
• Analyzed Business Requirements, Functional Requirement & High level Design documents
• Designed Test Packages/Test Plans/Test Cases based on the business flows as per the project functionalities from Clarify IST
• Well versed in Clarify major functionalities like Interactive Voice Response testing (Mobility IVR/ Customer Care IVR's), HLA Adjustments flows, Payment submissions, AOTS ticketing, Torch, Review bills via LIC to Billing System (Telegence - CSM).
• Conducted Review meetings with Business Analysts, Development Teams, Projects PM’s.
• Extensively worked on verifying the new SMS Notifications in handsets with Live-switch testing.
• Verified Interface Log files for API's request/response testing.
• Worked closely with external teams (Triage/CSI/CCR-LDAP/EDD/CTS/MPS) for defects resolution in a timely manner.
• Provided data needs per projects and regression scope by Querying TLG-DB and Clarify DB.
• Attended Project meetings and provided Project status on the blocking issues.
• Generated Requirement Traceability Matrix, Defect Disposition Log Reports, Test Summary Reports and Defect Status Reports.
• Verified front end interactions are updated successfully in Clarify and TLG DB tables using TOAD 12.6.
• Involved in Windows Patch Updates and New JRE upgrades testing. Tested regression scenarios for new Windows patch updates and upgrade to New JRE Version.
• Worked on Major Functional Releases and Minor ASR Releases along with Regression execution without missing deadlines.
• Well Versed in IBM-Rational Quality Management for Creating Test Plans, Test Suites, Test Cases, Test Scripts and Execution and Defect tracking and Reports.
• Creating and Publishing Test Summary report
• Manage and Co-ordinate with Offshore Testing Teams for testing activities.
• Prepared Best practices & Lessons learned documents for future project references.

Confidential

Senior Subject Matter Expert/Release Manager

Responsibilities:

• Leading of BIT testing from the OMS side.
• Involved in Functional testing in BIT of ETE systems
• Verification of Order in EAI using API
• Regression testing after new deployment & upgrades
• Testing CR’s for Major Releases as well as maintenance releases
• Testing OGS changes and Defects for Maintenance releases
• Preparing CHL’s in Design phase
• Reviewing CHL’s with the Developers
• Design & Execution of the Test case in Test Director
• Defect Reporting and Tracking
• Follow-up on the logged Defects
• Attending bug scrubs
• Preparing and sending Test Status reports
• Detailed planning of Maintenance Releases for entire year
• Negotiate release slots for unplanned CRs and new development Requests
• Handle all Business communications for every release
• Follow up on development and testing team for completion to ensure timely rollout of release
• Check Development cases to ensure no slippage/risk to Production
• Post-rollout verification
• Chair daily production bug scrub
• Control release slots and environment availability via Environments Committee
• Chase SR-FT cases for urgent deployment
• Check Defect Tracking Tool weekly for cases that can be scheduled and planned for a release
• Tracking and Managing of Product Catalogue versions
• Tracking of Environment statuses (versions, levels)
• Ensuring and coordination sanities on Production after Deployment

Confidential

Senior Subject Matter Expert/Domain Lead

Responsibilities:

• Leading and managing a team of 6 testers (Offshore and Onshore) dedicated for System Integration Testing - Revenue Management
• Worked directly with Client management, as partner with Other Vendors and contributed in developing / managing Test Plan, design and execution.
• Ran Billing and verified the printed invoices
• Responsible for creating detail Test plan, detail execution plan, organizing lessons learned sessions.
• Lead and review the Test Design for various requirements and support test execution.
• Lead a team consisting of testers from multi organization, multiple locations and multi culture.
• Task distribution to team members
• Status Reporting to Management
• Designing Test Rules and HLC (High Level calendar)
• Involved in the reviews of test cases from team members
• Retesting production defects.
• Defect Management as defect POC.
• Worked as focal point to train various testing resources from Confidential .
• Understanding the Design Documents like SRS.
• Identifying the Test Scenarios and preparing the Test Cases.
• Working with the development team in resolving the reported issues on time.
• Responsible for retesting defect that were detected in production and defect reporting using QC.
• Performed Sanity testing.
• Involved in the creation and updating of the Activity Library in QC.
• Testing of various policies of collection in UAT.
• Involved in the UAT report generation.
• Understanding the Design Documents like SRS, HLD and Release Document.
• End-to- End testing which involved designing test cases for Confidential Billing, CRM and OMS and execution.
• MAT activity for Confidential Billing Prepaid and Postpaid (CM, AF, Rater, Billing, AR, Collection and
• Resource Management), OMS, CRM.
• Automation testing for E2E MAT for certifying Service pack using win runner
• Designing Test cases and calendars in Quality Center for Confidential accounts.
• Provide 24x7 operating support to Confidential Customers.

Confidential

Systems Engineer

Responsibilities:

• Analyzing and tracking critical issues, maintenance, debugging source codes, providing Enhancement and other related activities of the current software system on a secondary level.
• Documentation of EOD related issues, their solution and providing timely cluster reports to clients and all superiors concerned
• Provide 24x7 support to the Customers