SUMMARY:

• 19 years in project management, business analyst, and quality assurance.
• Managed or lead testing efforts in retail, healthcare, banking, and insurance.
• Implemented the SDLC using automated and manual testing processes.
• Created and conveyed project plans, test plans, reports, and strategies for senior management on an enterprise level.

TECHNICAL SKILLS:

• HP Quality Center / ALM, Quick Test Pro 10.0, Cloud Test, Test Stuff, Vantage, Track Record, QA Center, Rational RequisitePro, JIRA, Clear Quest,
• Project 2010, Base Camp, SharePoint, Microsoft SQL, CRM, Office, Exchange, Lotus Notes, People Soft, Clarity, TOAD, and Decision Cast.
• Cerner, McKesson, EPIC, Access HIM. HL7, CCD, Meaningful Use Stage 2, X12.
• SSA MEGAHIT application.
• Oracle Financials, Business Intelligence Suite, and Point of Sale.
• Agile and waterfall methodology.
• Excellent interpersonal, written, and verbal skills.
• Comfortable and compelling in technical presentations.

KEY SKILLS:

• Built and managed test teams
• QA / BA Project management using MS - Project
• Point of sale systems including tablets, registers, touch point, and printers
• Epic, Cerner, McKesson, and knowledge of FACETS
• SDLC, Agile, and Waterfall
• Able to create and review Test Strategies, Test plans, and Business Requirements
• Mobile, web, and COTS applications
• Ability to create, review, and execute clear and concise manual and automated tests with defect reporting and requirements traceability
• TFS, Test Track, QA Wizard Pro, Eggplant, UFT, ALM, Cloud Test, HP ALM, Rational, JIRA, Jenkins, Enterprise Tester, Dev Track

WORK EXPERIENCE:

Confidential, Troy, MI

Quality Assurance Manager

Responsibilities:

• Reported to the Director of Development and Operations.
• Built and managed automated and manual test team.
• Managed timesheets, PTO requests, and career paths using in house evaluation software.
• Provided KPI’s for the QA group and reported to IT Director and QA Director.
• Agile environment using Team Foundation Server.
• Tested touch screen, web, and mobile applications.
• Worked collaboratively with Development, Support, and Sales.
• Developed QA Strategy and Project Plan.

Confidential, Detroit, MI

Automated Test Lead

Responsibilities:

• Reported to the Director of QA.
• Lead and managed automated test team and manual testers. Managed timesheets, PTO requests, and career paths using in house evaluation software.
• Provided KPI’s for the QA group and reported to IT Director and QA Director.
• Mentored new Test Leads.
• Partnered with Development, Business Analysts, and Release Management to ensure Continuous Integration using Test Track, QA Wizard Pro, Jenkins, SQL, Oracle, Progress, and Sencha.
• Tested applications on a Sencha framework, .NET, Java Script, mobile, and COTS against multiple browsers.
• Trained automated and manual testers on API testing using POSTMAN / automated tools.
• Collaborated with multiple development and business teams to test Unit, Mobile, Cross Functional, Regression, UAT, Performance, and Stress testing.
• Worked collaboratively with PMO, PM’s, Delivery Leads, Infrastructure, and Architect teams.
• Developed multiple Test strategies and Test plans from BRD’s, FRD’s, and TDD’s.
• Developed vendor relations for new tools in conjunction with Legal, Governance, and IT.

Confidential, Ann Arbor, MI

Test Coordinator

Responsibilities:

• Coordinating manual (ALM) and automated (Eggplant) testing.
• Partnered with Application Managers, Clinicians, Epic Analysts, Program Managers, and Project Managers.
• Coordinated testing for coding, billing, and Revenue Cycle Management.
• Provided test plans, daily and weekly status, and test phase summaries.
• Testing phases included: Interface, Bulk, Mapped record, Billing, and Charge Capture.

Confidential, Nashville, TN

Test Lead

Responsibilities:

• Testing in healthcare domain, EMR, with EPIC, ALLSCRIPTS, HL7 message, EDI testing,
• Coordinated testing between payers and clearing houses.
• Used JIRA and Confluence for weekly sprints and Continuous Integration.
• Developed scenarios to test both Professional and Institutional claims.
• Tested 837 and 835.
• Developed all Functional, Integration, and End to End testing scenarios.
• Tested web based application software, Revenue Cycle Management, including verification of business requirements, HL7 integration, database content, and user documentation.
• Participated in backlog grooming and sprint planning
• Generated sprint reports which include defects by priority/severity, test execution status, first time right, defect density, story completion versus commitment, and team velocity.

Confidential, Denver, Colorado

Test Lead

Responsibilities:

• Teamed with Informatics, ICD-10 Directors, Clinicians, Payer Financial Services, and Application Analysts.
• Lead for System, Integration, E2E, UAT, and Revenue Cycle Management.
• Provided test plans, daily and weekly status, and test phase summaries.
• Managed daily defect meetings.
• Trained teams on ICD-10, HL7, QA testing and process, Cerner, McKesson, Epic, Envision, NextGen, FACETS, and coding using Access HIM.

Confidential, Indianapolis, IN

Software Quality Assurance Specialist

Responsibilities:

• Collaborated with the eHealth Exchange, CMM, and the Confidential Exchange to provide recommendations for testing Health Information Exchanges.
• Member of testing review group for the Office National Coordinator for Health Information Technology division of US Dept. of Health and Human Services.
• Tested and certified patient data with the Social Security Administration and Veterans Administration to increase weekly cash flow over $2,000.
• Coordinated testing resources from Development, Support, and Implementation Services.
• Created automated test suites using Cloud Test and manual tests using HP Quality Center.

Confidential, Indianapolis, IN

Test Lead / Coordinator

Responsibilities:

• Provided test preparation, planning, and documentation including test plans and requirements review.
• Quality Center administrator for the DNA Sample Management project.
• Provided test status reports to project management and team members.

Confidential, Buffalo, NY

Test Coordinator

Responsibilities:

• Managed four test leads in testing non-functional requirements.
• Communicated with business, technical, and testing groups.
• Coordinated test data development, integrity, reuse, planning, execution, and defects.
• Created Master Test Plan which consisted of four Test Plans.
• Created and implemented Testing Project Plan using MS-Project.

Confidential, Columbus, OH

Lead Quality Assurance Analyst

Responsibilities:

• Test coordinator for mobile Point of Sale software and hardware.
• Coordinated resources from multiple businesses, off shore, and interns.
• Provided recommendations during release and defect status meetings.
• Worked with Business Analysts, Project Management Office, and testers to define testing deliverables.
• Identified transaction defects using HP-Quality Center and Quick Test Pro.
• Coordinated efforts to identify security network issues using Quick Test Pro.
• Worked on Statement of Work for development and testing efforts.

Confidential, Birmingham, AL

Project Manager QA

Responsibilities:

• Reported to Senior Vice President
• Vetted third party vendors for Statement of Work and QA resources.
• Created MS-Project plan for enterprise level testing of bank systems.
• Re-organized four test leads and test analysts.
• Advised senior management and bank officials on the procurement of testing tools.

Confidential, Miamisburg, OH

Business Analyst

Responsibilities:

• Provided direction to Software test Analysts in the United States, Europe, and Asia.
• Organized and assigned testing tasks.
• Reviewed user requirements, design documents, and test strategy.
• Responsible for release to production.

Confidential, Mayfield, OH

Quality Assurance Analyst

Responsibilities:

• Tested customer billing application.
• Tested policy merge application; legacy to new application with policy number changes.
• Tested the ability to extract financial data from Oracle OBI EE (Data Warehouse) for multiple environments.
• Tested Mainframe VSAM files that provided reporting data to Wall Street and corporate officers.
• Worked with COBOL developers to test policy merges.
• Responsible for HP Quality Center administration and configuration.
• Responsible for the initial configuration and setup of Quick Test Pro for Financial Operations.
• Responsible for writing test approaches, requirements gathering, test reviews, test execution, and defect tracking.
• Automated smoke and regression test scripts using Agile methods, Quality Center and Quick Test Pro.
• Manually tested PeopleSoft HR application that integrated with the online purchasing system.
• Queried SQL databases to return data and validate.