SUMMARY:

• Business - focused professional with experience in Quality Assurance, Software Testing, AWS and Cloud Engineering.
• Write and execute automated and manual test designs.
• Work with both Accessibility/508 Compliant testing as well as white-box and black-box testing.
• Create and execute test cases.
• Identify, document and reproduce defects in software and systems and verify resolution of issues.
• Lead and contribute to stand-ups and other Agile/SCRUM ceremonies and daily procedures.
• Roll out and roll back environments and deploys for testing, daily. Scale environments based on traffic and demand.
• Perform regular backups in the AWS cloud.
• Monitors logs for more accurate depictions of issues.
• Demonstrates outstanding organizational skills with strong attention to detail.
• Performs outstandingly while working under pressure in deadline-oriented environments.
• Shows capability to prioritize and multi-task.
• Provides strong communication skills and thrives in a collaborative work style.
• Works well with both customers and team members alike.
• Native English speaker, proficient in Spanish and German.

TECHNICAL SKILLS:

Operating Systems: Windows 7, 8, 8.1,10; Mac OS X 10.7, 10.8, 10.9; and Linux Red Hat Enterprise

Languages: Phone 4s, 5, 5s, 5c, 6, 6+, 6s, 6s+; iOS 7, 8, 8.1, 8.2, 9 C+, C++, Java, JavaScript, basic HTML, CSS, Ruby, Python, Swift(3), basic Chef, Rspec, Redux

RDBMS: Oracle 10g, SQL,

Testing Tools: QTP/UFT, Cucumber, Protocols, Appium, Github, Charles Proxy, Chuck Proxy, Selenium, Sublime (text editor), Travis CI

Test Management Tools: QC 10, ALM 11.5, JIRA Zephyr, Github

Defect Tracking Tools: VersionOne, JIRA Cloud, JIRA Server, Trello, Github

Continuous Integration tools: AWS and Jenkins

Certifications (in progress): AWS

Web Analytics tools: Omniture, Tealium, Google GPT, Google Analytics

Cloud Systems: AWS Cloud

Virtual Machines: Virtual Box, VMWare

Web Browsers: Google Chrome, Firefox, Safari, IE

Screen Readers: JAWS, VoiceOver(accessibility) iPhone, iPad, and Macs, TalkBack (Android)

Software : Microsoft Office Suite 2010, 2013, 2016 (Access, Excel, PowerPoint,Outlook, Word); Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7; Norton Ghost; SharePoint; Basic understanding of HTML, blogs and wikis; Final Cut Pro; Adobe Photoshop, InDesign, Illustrator, Dreamweaver CS5 and CS6

Hardware : Cisco IT Essentials (PC software and hardware); Mac Desktops & laptops; HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; BlackBerry configuration, experience installing drivers, iOS mobile devices (iPad & iPhone) of all generations, Android devices equipped with Google mobile platform (phones & tablets)

Networking : General networking experience (running cables, troubleshooting connections, activating ports)

Help Desk: Helpdesk support providing outstanding customer service via email, phone and in person

PROFESSIONAL EXPERIENCE:

Quality Assurance Engineer

Confidential, Rockville, MD

Responsibilities:

• Create automated testing scripts for various products using Ruby and Rspec languages in Sublime.
• Run scripts daily using Travis before releasing a new deploy to the various environments with Jenkins.
• Monitor web application traffic analytics with Prometheus
• View live logs in AWS Cloudwatch while testing to better identify issues with various products
• Access Rails console in order to run backend queries and manipulate test data
• Manipulate test data by running queries in DBVisualizer and SQL Developer
• Connect databases running various scripts in Terminal
• SSH into running instances of AWS EC2 in terminal, to run scripts locally while mirroring existing environments
• View and track event firing analytics using Google Analytics and Chrome DevTools.
• Help ramp up existing products into a Redux codebase.
• Manually test various products for Accessibility/508 Compliance on screen readers such as JAWS and Vision Accessibility (Mac)
• Translate JSON responses into readable format to better describe and formulate issues

Quality Assurance Engineer

Confidential, Arlington, VA

Responsibilities:

• Managed and tracked defects using JIRA and Trello and successfully converted remaining issues in JIRA into Trello.
• Create, edited, and implemented over 300 test cases for manual testing of advertising functionality on the UI and on the ad calls made.
• Reported and remediated tickets sent in from users to Zendesk regarding several sites functionality.
• Designed and gathered requirements on two revamping projects that generate 89% of the company s revenue.
• Help maintain and edit over 1000 automated Selenium test scripts for several of the company s most high trafficked websites.
• Trained and managed three offsite new hires.
• Managed different testing/development environments in Amazon AWS.
• Edit, create, and maintain web content across multiple websites via Contentful.
• Monitored web marketing and analytics for advertising using Google GPT, Tealium, and Omniture.
• Automated test scripts using a Python and Selenium environment to test advertising capability of company s websites.

QS Test Engineer

Confidential, Vienna, VA

Responsibilities:

• Monitor software quality on all assigned projects. Plan and develop test scripts, execute test scenarios and analyze performance tests. Help reduce business and technical risk on Confidential products such as 5.x app for mobile and tablet.
• Execute, edit, and manage over 70 test cases daily for the Confidential iPad app in HP ALM and VersionOne software applications.
• Document, analyze, recreate, and identify defects in VersionOne, JIRA, and HP ALM for both versions of the Confidential while supporting several teams in validating said defects.
• Conduct and contribute daily to several ceremonies preformed including several Scrum meetings, Retrospectives, DRBs, and UTDs.
• Develop and edit test cases that interact with areas of software usability scenarios and regression testing.
• Create and maintain automated KIF test cases with Ruby in Cucumber in order to execute on xCode and Appium and push online into our Github repository. I also automate in Swift 2 using xCode7. Scripts were used to test general functionality in company s banking applications for iOS and Android devices.
• Helped create variables and values in automation repo for Ruby on Rails.
• Maintained and updated scripts based on changes made to the application and new physical device features. (i.e. force touch, touch ID, apple pay)
• Create and edit documents that provide instruction on general QE processes of the organization to give to new hires.
• Acquired by iOS 5.x mobile team to help make the company s first stand - alone app go live
• Work on making stand alone app for Mobile (iPhone and Android) be Accessible by manually testing features and converting those test cases into automated ones that run with each regression.

Front Office Coordinator

Confidential, Washington, DC

Responsibilities:

• Programmed and maintained 3 micro - sites weekly using HTML and Java languages in order to ensure functional e-Commerce websites ability to generate a steady source of revenue for the organization.
• Logged over $150,000 of income on average daily and over $750,000 weekly using Microsoft Excel and Weblink programs, resulting in accurate records for accounts receivable.
• Addressed and directed over 100 phone calls daily using a Cisco Systems Confidential phone system, delivering excellent customer service and increasing member retention by 38%.

Assistant Auditor

Confidential, Washington, DC

Responsibilities:

• Assisted in internal audit of 5 departments quarterly, resulting in increased efficiency and over 1,000 saved man hours.
• Facilitated over 10 quality checks on Call Center and Member Services departments bi - weekly, which led to a 25% increase in customer satisfaction and 15% member retention.
• Designed 5 web pages for the Internal Audit department using Adobe Photoshop, InDesign and Dreamweaver, resulting in over $2,000 saved from providing in-house web designing services.
• Promoted from being Health and Outreach Promotions Specialist within two months of working with the company.