SUMMARY:

• About 12 years of IT experience in which around 10 years in health care industry focusing different business process like membership, enrolment, claims, finance, pharmacy, sales, analytics, customer service and HR.
• In - depth knowledge of software development life cycle (SDLC), having thorough understanding of various phases like requirements gathering, analysis/design, development and testing.
• Expertise in using different methodologies to support the delivery of quality products that meet client specifications with minimum defects, on time, and on budget.
• Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
• Strong management skills including planning, scheduling, cost estimation with experience in requirement gathering, gap analysis, risk analysis and effort estimation.
• Hands on experience in coordinating the testing efforts among the test team and also coordinating the defect resolution between development and testing team
• Experience in various testing methodologies like agile and waterfall model.
• Hands on experience in both the manual and automated testing.
• Proven expertise in creating test plans, test scenarios, test cases, testing process, testing approach and the traceability matrix.
• Experience in automating the testing scripts using Selenium and Rational Robot.
• Good knowledge and experience on Rational Suite.
• Expert in testing batch process (Batch Files), client/server and web-based applications, web services and MDM.
• Hands on experience in SAP ERP focusing on SAP FICO and FSCD modules.
• Hands on experience working on cloud based applications SalesForce.com and SuccessFactors.
• Hands on experience in technologies like java, Jscript, mainframes, HTML, Oracle, UNIX, SQL, shell scripting, VB scripting and RDBMS.
• Expertise in data warehousing concepts and expert in testing new data warehouse implementations, mappings, transformations, workflows, schedulers etc.
• Significant experience in compatibility testing, black box, white box, functionality, regression, system integration testing, performance testing, user acceptance testing and load testing.
• Proficiency in reporting and prioritizing software bugs in conjunction with the development and QA Managers.
• Expertise in querying the database using SQL to check for successful transactions.
• Proven expertise in Rational Test Suite (Rational Clear Quest and Rational Test Manager), Quick Test Professional.
• Experience in creation of UAT Plan, UAT cases and UAT scripts along with different test scenarios and creation of expected test results traceable to requirements.
• Skilled in determining system requirements and specifications for complex application development projects of pharmacy and insurance companies emphasis on user requirements and functional requirements through JAD sessions and user interviews.
• Knowledge of analytical and data warehousing tools like OBIEE, Crystal Reports, with ETL concepts using Informatica tool.
• Hands on experience testing cloud based applications like SuccessFactors (SaaS).
• Proven ability to work under pressure, prioritize and meet deadlines. Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.

TECHNICAL SKILLS:

Testing Tools: QTP, Rational clear quest, HP Quality center, Selenium, Rational Robot, SOAP UI, LISA

Business Modeling Tools: Rational Enterprise Suite, MS Visio, HP ALM

Requirement Tracking: Rational RequisitePro, DOORS, documentum, JIRA

Languages & Technologies: C, C++, Java, PL/SQL, JSP, HTML, XML, XSL, VB.

Operating Systems: MS Windows 2000/XP/2003, UNIX, AIX

Databases: Oracle, SQL Server, Sybase, MS Access and DB2.

ETL Tools: Informatica, Data Stage, Cognos, OBIEE and crystal reports.

Application servers: MS IIS, Web Logic, Web Sphere

Utility Tools: MS Project, MS Office, FTP, Ultra Edit, WinScp, Rumba, SnagIt, Putty, Eclipse

Applications: FACETS, NASCO, Siebel CRM, MembersEdge, Highmark, Sales Force, SAP FICO, SAP FSCD, SAP SuccessFactors, Amisys, Nexsure

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, Indiana

Sr. Quality Advisor

Responsibilities:

• As a Sr. Quality Advisor my responsibilities include creating the acceptance criteria for sprint builds, help the team define the definition of done for a sprint and work closely with the product owner to define user stories and estimate the scope and size of the testing effort for each user story.
• Testing of nonfunctional requirements: security, reliability, maintainability, scalability, usability
• Coordinate with technology teams, business analysts, product owners, developers within the scrum teams.
• Worked on the agile methodology for the project and participated in the daily scrum meetings.
• Develop test strategies, test plans, test scripts, test cases, test data and maintain test environment throughout the software development cycle.
• Created and executed Test scripts for both manual and automation testing and executed the same.
• Worked with developers to assess and advise on testability aspects
• Identify, evaluate, implement and maintain automated test tools and Suites.
• Map the test cases to the requirements using the traceability matrix for tracking purposes.
• Design and execute manual tests including exploratory testing.
• Collaborate with test automation team member and create scripts for automation testing using Selenium/Junit and also for web services automation.
• Worked on aTAF (atlassian Test Automation Framework) which is a hybrid of POM (page object model) and data driven.
• Integrated with JIRA for posting the execution details.
• Debugging using Log4j and Extent reports for reporting
• Created keyword driven framework and automation test scripts in RFT for several desktop applications.
• Used Bitbucket as Configuration management tool to version control the automation code and to manage the code repositories.
• Used Cucumber for writing test scripts using behavior driven approach using Gherkins
• Worked on the backend and ran complex SQL queries to validate the database integrity.
• Perform complete end to end testing covering all key business functionalities.
• Logged and managed defects in JIRA and coordinated the defect resolution process and created defect reports for management
• Prepare test reports, participate in go live activities and provide post go-live support.
• Collaborate within the scrum team to provide quality validation throughout development cycle.
• Created and maintained the data and environment for both claims and membership.

Environment: Streamline, FEP Direct, CS90, SOAP UI, Mainframes, TSO, ISPF, File Aid, UNIX, Rational Functional Tester, Teradata SQL assistant, JIRA, Oracle, Selenium Webdriver, Cucumber, Gherkins, Extent reports, Bitbucket, Eclipse, Maven, SQL, PL/SQL, Ultra Edit, Winscp, Windows XP, and Outlook.

Confidential, Eagan, Minnesota

Sr. Test Automation Engineer

Responsibilities:

• As a Test Engineer, my responsibilities include system integration testing, regression, smoke and business acceptance testing and defect management.
• Worked on the various initiatives for Nasco claims migration project, which includes testing the membership, claims, financial reports, EDI 835/837/820 transactions, EOBs, checks, vouchers and AR/AP and various backend financial tables.
• Worked on the backend table changes for ICD10 project by running complex SQL queries.
• Worked on the enrolment process using EDI 820 for the MNSURE project.
• Worked on testing the changes related to the pharmacy claims for the INN and OON accumulators.
• Worked on the testing the migration of various HR applications to one integrated cloud based SAP SuccessFactors application.
• Worked on testing several Medicare finance reports that focused on the subsidy amount received from the government.
• Worked on an aggressive agile methodology for BCBSMN’s member portal bluecrossmn.com.
• Hands on experience in coordinating the testing efforts among the test team and also coordinating the defect resolution between development and testing team
• Also supporting the testing for the finance area, which uses SAP FICO and FSCD applications.
• Participated in the requirements gathering sessions, JAD sessions, and also for the review of the technical design and functional design documents.
• Followed the IDM RACI methodology through out the software development life cycle.
• Responsible for creating the test strategy, test plan and test case documents and executing and loading the same in clear quest repository.
• Analyzed the functional and technical design documents and converted them to test scenarios.
• Mapped the requirements to the test cases using the traceability matrix for tracking purposes.
• Responsible for reviewing the testing documents prepared with system analysts and tech leads for their approval.
• Involved extensively in creating membership, billing, invoice, and premium payments, creating and processing the claims and creating 835s.
• Responsible for mentoring the offshore resources, leading the testing efforts, executing the test cases, reviewing the test artifacts with business and getting the approval for the same.
• Involved in writing scripts/programs for extraction of data and automation of the test cases for regression testing for our member portal using Selenium/ Junit and Rational Robot.
• Used TestNG for generating reports and prioritization of test cases.
• Used Cucumber for writing test scripts using behavior driven approach using Gherkins
• Used Test Complete tool to test the BCBSMN portal mobile app.
• Performed extensive back end testing to make sure that the financial, claims and membership tables and remittance advice are updated accordingly using PL/SQL queries.
• Verified all the ETL mappings, changes to transformation logics, and any changes to the physical table for our member portal Bluecrossmn.com.
• Worked extensively on the manual and automated web services/RESTFUL testing and JSON testing using the SOAP UI.
• Worked on automating the SOAP web services testing using the LISA virtualization tool for the membership/claims/provider search web services testing.
• Involved in setting up the test environment, creating the test data for all the EDI 834/35/837/820 transactions, mocked up the mainframe extract files, created copybooks and used File Aid utility.
• Prepared test matrix, RVM mappings, and logged and tracked defects in Clear Quest.
• Worked as a defect manager by scheduling and tracking defects and preparing a comprehensive report for the leadership.
• Performed smoke testing and regression testing and provided the inputs to BAT as “Lessons Learned”.
• Performed complete end-to-end testing covering the all the key business functionalities.
• Once the testing is completed, prepared test summary report and test evaluation report.
• Scheduled daily meeting with the developers to follow up on the defect status.
• Provided status of the overall testing progress to the managers and participated in defects resolution meeting.

Environment: NASCO, MembersEdge, cloud platform, SAP FICO and FSCD, SOAP UI, LISA, SuccessFactors, Mainframes, PEGA, TSO, ISPF, File Aid, Unix, Rational Clear quest, Rational Requisite Pro, HP Quality center, AIX, Teradata SQL assistant, JIRA, Oracle, Selenium Webdriver, TestNG, Sikuli, Cucumber, Gherkins, Test Complete, Java, Java script, Eclipse, API, Rational integration tester, SAS, SQL, PL/SQL, Ultra Edit, Winscp, Edifecs TM, Windows XP and Lotus Notes, Outlook.

Confidential, Plymouth, Minnesota

Sr. Quality Assurance Analyst

Responsibilities:

• Hands-on QA Analyst responsible for coordinating and performing functional and data-related testing.
• Responsible for writing the test cases and test scenarios based on the functional specification and technical specification and documented it.
• Analyzed business requirements and functional documents
• Involved in preparation of test strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing and resources required conducting the effort
• Involved in development of test plan, test schedules, test cases based on high-level and detailed designs
• Worked on AGILE methodology.
• Verified new reports, OOB Mappings and customized mappings, transformations, workflows, Schedulers and the new Subject Areas.
• Tested the data warehouse table definitions and key relationships between the tables, scheduled and ran the ETL jobs and workflows as needed.
• Compared and analyzed the data between the source application (Rosetta and Atlas) and the target application (OBIEE)
• Sound knowledge in creating members, claims, and setting up the billing entity and processing the receipt for the members in the Facets claims processing application.
• Involved in project planning, coordination and implemented QA methodology.
• Developed, executed and documented highly complex test plans and test cases for business-related applications running on multi-tiered platforms.
• Planned, coordinated, and monitored project levels of performance and activities to ensure project completion before or On-Schedule.
• Involved in the review of requirements with functional manager and technical specialists.
• Created an end-to-end integrated test script that meets business functionality.
• Defect detection, reporting and tracking was done using Mercury Test Director.
• Updated defects report to expedite the system test process time.
• Involved in the meeting with SME (subject matter experts) and technical lead and project director.
• Performed integration testing of enrolment and benefits with FACETS
• Participated in the test environment setup and in ensuring that the facilities, test tools and scripts are in place to successful perform the required testing effort
• Developed test cases and scripts for functionality, security and GUI testing.
• Conducted load testing to generate the load on the server by creating database user scripts
• Database integrity testing by executing SQL statements.
• Performed extensive regression testing for subsequent versions of the application using QTP.
• Executed test cases manually to verify the expected results.
• Performed the data driven test by pumping different sets of data and conducted data validation.
• Tested the EDI interfaces and X12/EDI transactions (270, 271, 835, and 837).
• Developed test summary reports and participated in GO / NO-GO meetings.
• Involved in validation of data on mainframes (DB2), Oracle.

Environment: Facets 4.81, Mercury Quality Center 7.x, Mercury Test Director, Quality test pro 7.x, DB2 V9, Oracle 10g, Ultra edit, Attachmate reflection, Toad, Winsql, Win XP, Win 2003, Unix AIX, Microsoft Outlook, Informatica 8.6, OBIEE 10.1.3.x, Siebel CRM, FACETS 4.61, UNICA

Confidential, Portland, Oregon

Senior Quality Assurance Analyst

Responsibilities:

• Implemented SDLC for the new projects and followed and all industry standards for new application.
• Conducted meetings with business users and system analysts to understand the requirements and test scenarios.
• Involved in JAD meetings, with developers, project managers, SME’s and technical leads.
• Prepared execution procedure document (EPD), which lists all the test cases and test scenarios and the strategy for test, data and the environment involved and reviewed the same with SA’s for their approval.
• Developing a detailed test plan and writing test cases to cover all the requirements
• Reviewed and modified the master test plan according to the requirements.
• Manually test each and every module of the application and verify against expected results.
• Involved in setting up the test data for all the testing efforts.
• Performed regression testing for all the applications for each phases of development using automation.
• Performed smoke testing of the application manually after each build.
• Performed rigorous manual testing before a release
• Developed base line scripts for testing future releases of the application
• Verification was carried out manually before going for automated testing
• Performed execution of test cases manually to verify expected results
• Inserted GUI, bitmap and database checkpoints to check the functionality and data integrity
• Involved in updating the whole Oracle based application on UNIX platform
• Wrote and executed UNIX shell scripts to extract data from the database for back end testing.
• Developed test cases and scripts for front end testing (GUI & Functionality)
• Developed test cases for Data Driven Testing in WinRunner
• Performed backend and system testing manually by writing complex SQL queries.
• Used Robot Framework for test automation framework for acceptance testing and acceptance test-driven development (ATDD). Used tabular test data syntax and keyword-driven testing approach.
• Transactions and rendezvous points were used to conduct Load Testing
• Analyzed test results using various online graphs in Load Runner
• Performed data validation manually for the data flow from front end to back end
• Involved in maintaining test matrix for Test Reporting.
• Generated all reports for the test cases through Test Manager.
• Using clear quest, defects were tracked, analyzed and documented
• Frequently communicated with developers to resolve technical issues
• Involved in web services testing of the XML files using SOAP UI for the APIVR.
• Tested the Import BHCS CDHP (Common direct health Plan) Enrollment.
• Defect detection, reporting and tracking was done using rational clear quest.
• Updated defects report to expedite the system test process time.
• Developed test cases and scripts for Functionality, Security and GUI Testing.
• Involved in configuration testing.
• Automated the tests using Rational Robot.

Environment: FACETS 4.51, FACETS 4.31, RUP, Oracle, Sybase, Onyx, Clarity, Web logic, Crystal reports, Rational Test Manager, Rational requisite Pro, Rational Clear case, Rational robot, Robot Framework, TFS, ANSI X12, XML, Java, JavaScript, HTML and Lotus Notes

Confidential, Durham, NC

Sr. Quality Assurance Analyst

Responsibilities:

• Planned all resources and schedules for functional and performance QA work.
• Implemented iterative testing using AGILE methodologies
• Reported QA team status to executives.
• Perform and monitor internal audits to maintain compliance to our agile procedures and instructions.
• Developed detailed test scripts for various Claim Accuracy projects such as Authorizations, Duplicates Pilot for PMHS Acceptance at project and Component level.
• Performed testing on data downstream through EDI gateway for security.
• Obtained valuable training in Proclaim (Claim Processing Engine) and wrote detailed test scripts.
• Ensured the scenarios check the effect of functionality for the PMHS (claim engine) as well as the other applications interfaces such as ICMS for authorizations, Epro.
• Managed a group of analysts and testers to ensure an acceptable service level agreement and quality control.
• Managed the testing control process by monitoring and investigating failures within the testing environment and drafting/reviewing policies, standards, and procedures governing testing.
• Worked on RUP methodology
• Ensured the security and integrity of information stored on the systems to provide reliable information, completed internal controls audit for applications and quality.
• Used agile methodologies to support the delivery of quality products that meet client specifications with minimum defects, on time, and on budget.
• Developed and maintained quality assurance standards and processes and managed quality improvement activities.
• Prioritized testing needs and developed cost estimates, when applicable.
• Ensured that quality assurance-related activities at both the program and at the project level are appropriately planned and executed.
• Worked with Application/Technical Architect and Business/Technical Analysts to ensure that the acceptable range for test results and performance gets communicated to the appropriate testing teams.
• JAD/RAD Sessions were conducted to understand the detailed requirements.
• Involved in the meeting with business process owners, SME (subject matter experts) and Marketing Team for Requirements gathering in Definition Stage.
• Analyzed system requirements and developed detailed Test plan and Test cases for EDI Testing.
• Conducted Value Analysis, Regression Analysis, and Risk Management.
• Prepared the Business Documentation for future reference.
• Helped the project manager in project status reporting, ensuring that the project’s product delivers the benefits called for and resolution of conflicts within the project and between cross-functional teams.
• Interacting with other teams through walk-through, teleconferences, etc. to resolve various issues.

Environment: Process/Model Tools/Database: Power MHS, Nexsure, Microsoft Project, Mercury Quality Center, Win Runner, Test Director, HIPPA, EDI, Oracle, DB2, Sybase, Amisys, Proclaim, LRSP, Remedy, J2EE, TSO, JCL, MVS, UNIX, AS 400.

Confidential

QA Tester

Responsibilities:

• Analyzed System Requirement Specifications and developed detailed test plans and test cases to cover all the requirements.
• Developed Test Cases based on the requirement documents.
• Performed both manual and automation testing
• Performed sanity testing for every release of the software.
• Scripts were written and did regression, Stress and random testing using automation tool, Flex Auto.
• Regression testing on weekly builds.
• Conducted Performance testing using Flex Auto
• Performed user acceptance testing (UAT), module, performance, regression and functionality tests.
• Extensively worked on mobile handset testing tools like Radiocomm, RSD Lite and Qualcomm tools like QPST, QXDM.
• Used Test Director for bug tracking, reporting and storing the client requirements and managing test plans
• Hands on testing and Validation of actual results against expected results.
• Actively participated in enhancement meeting and was responsible for weekly status updates.

Environment: BREW, Test Director, Manual Mobile Testing, Windows 2000 and UNIX