SUMMARY:

• Seven Years plus of diversified experience in Software Quality Assurance Testing in various domain like Retail, Healthcare, Finance, Identity Management and Data Center Solutions.
• Strong technical skills in Software Testing and Documenting, Developing, Reporting and Analysis of the Business Requirements, Functional requirements and specifications of commercial and Enterprise applications.
• Strong knowledge of Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC)
• Experience in different Software development methodologies like Waterfall and Agile.
• Experience in all levels of testing such as Smoke Testing, Functional Testing, Regression Testing, Integration Testing, System Testing, Boundary Testing, GUI Testing, Performance Testing and Sanity Testing.
• Hands on experience in the system work flow and End to End SDLC process.
• Experience in the design and development of effective Test Scenarios, Test Cases and review of Test Cases based on business requirements.
• Extensive experience in Manual Testing, Logging and Tracking Defects using Quality Center, Jira and Service Now.
• Experience creating test plans on Microsoft Test Manager.
• Good working knowledge on Windows and UNIX Environment.
• Hands on experience in testing Retail, Finance, Identity Management, Data Center and Health care web - sites.
• Experience in basic SQL.
• Experience in Writing, Updating and maintaining the Test documents for various stages of Testing for reference and auditing purpose.
• Expertise in problem solving and Bug Tracking Reports using Bug Tracking Tools.
• Excellent Organization, Analytical and Problem Solving skills and ability to quickly learn new technologies.
• Experience in handling Production issues and providing resolutions to clients.
• Experience in leading Production Deployment.
• Good Communication, interpersonal and Teamwork

TECHNICAL SKILLS:

Programming Languages: C, C++, VB, Perl, TCL, SQL.

Operating Systems: MS Windows 2000, XP and 7, UNIX, Sun Solaris

Databases: SQL Server, MS Access, Oracle 9i, Cache

Web Technologies: HTML, XML, XTML.

Testing Tools: Jira, Service Now, Zendesk, Microsoft Test Manager, Clear Quest, Requisite Pro; Team Track, Test Director, Quality Center

Tools & Packages: Adobe Acrobat Suite, Microsoft Office Suite

Networking: TCP/IP, HTTP.

EXPERIENCE:

Confidential -NY

QA Analyst

Responsibilities:

• Wrote Test Cases based on the business requirements and the user stories.
• Tested the functionality manually for code delivered to QA on Sprint basis in Agile Methodology.
• Tested the functionality of all the components in UI as per business requirements.
• Worked with Business Analysts, Development Team and Project Manager in analyzing Business Specifications
• Analyzed Business Requirement Document to understand the Test requirements in each release.
• Developed Test Strategy, Test Plan and Test Cases documents based on business requirements.
• Involved in GUI testing, Functional Testing, Regression Testing, Sanity/Smoke Testing, Cross-Browser testing and User Acceptance Testing(UAT).
• Defined test scenarios for the applications using Microsoft Excel.
• Performed Backend testing by writing and using SQL queries.
• Involved in Daily Scrum meetings.
• Involved in Jira migration to Service Now.
• Experience working with Zendesk.
• Logged Defects in Jira and involved in Bug Life cycle.
• Involved in handling Production issues and providing resolutions to clients.
• Leading Production Deployment for Project Release and Production Fixes on the testing side.
• Involved in weekly meetings with third party vendors such as Aperture and Sales Force.

Environment: Windows2007, Microsoft Office 2016, Jira, Service Now, Zendesk

Confidential -Hill -NJ

QA Analyst

Responsibilities:

• Involved in complete Manual QA lifecycle activities like pre-testing phase, acceptance testing phase, testing phase and also in User acceptance testing.
• Developed Test Plan and test scenarios for User Interface and back end DB testing to check the application developed has no high and medium severity bugs.
• Maintained Traceability Matrix to track the requirements to the test cases to ensure complete test coverage in the Mercury Quality Center.
• Participated in all JAD sessions with project manager, Business analyst and developers to get the proper requirement of the system.
• Involved in OIM data migration and LDAP upgrade testing activities.
• Performed Smoke, Functional, Integration, Regression, Performance, Negative, Positive, and User Acceptance Testing.
• Executed all the planned functional test cases and bugs found were reported to the team.
• Managed the encountered bugs during the testing process by entering them to the Quality Center.
• Responsible for analysis, reports and defect tracking.
• Worked with the Development team to track report and fix bugs in the application.
• Involved in Interface testing initiated with daily job schedulers (JS Console) for OIMIN and OIMOUT.
• Involved in UAT and coordinating with users for User Acceptance Testing.
• Communicated with Manager, Team lead daily for testing efforts and sent Status Reports as needed like Daily and Weekly.

Environment: Windows XP, Windows 7, Quality Center, QTP

Confidential -MA

Quality Analyst

Responsibilities:

• Involved in these two major projects from test planning phase to final release and performed end to end testing of the application.
• Done the ambiguity reviews of BRD and FRD.
• Wrote the test plans in Quality Center by going through the BRD, FRD and TDD.
• Set up and configured new labs as per the testing requirements.
• Performed intensive functional testing, Regression testing, Positive testing, Negative testing, Boundary testing, Performance testing.
• Performed validation tests to ensure that the developed functionality meets the specifications prior to UAT testing. Provided maintenance support for end users for specified period of time in BRD.
• Developed test plans and strategies and have conducted User Acceptance Testing (UAT) of systems.
• Involved in working with Traceability Matrix in different phases of Test effort like Integration testing, Regression testing, and User Acceptance testing.
• Performed back end testing which include the SQL Database validation.
• Experience working on SAP POS application Triversity.
• Raising and tracking the defects through Quality Center a defect tracking tool.
• Worked on AJB payment switch to process payments.
• Experienced in testing both Domestic and European POS systems.
• Worked on several PCI Compliance Projects like Microsoft Patches and Password Rotation.
• Through testing of Legal Receipt Verification.
• Knowledge of PII Compliance.

Environment: Windows2000, Windows2008, SQL, Quality Center, QTP, UAT

Confidential, KY

QA Analyst

Responsibilities:

• Involved in preparing test plans based on Business Required Documents (BRD).
• Developed the test cases to test user interface and functionality of the application. Tests were planned and managed using Quality Center and performed Manual Testing.
• Performed Functional, Integration, System and Regression Testing.
• Executed Test Cases using SOAPUI and HP Service Test hosted on a Web Logic Server and validated responses.
• Participated in User Acceptance Test (UAT), Documented procedures and guiding the users in verifying various transactions on the system.
• Tracked and reported bugs using Quality Center.
• Performed database validation by executing basic SQL queries Interacted with Developers as needed to isolate the main cause of defects and performed back end testing.
• Conducted Regression testing on various releases of the application.

Environment: Quality Center, QTP, Window NT, Unix, Oracle, XML, C+