SUMMARY:

• Over 9.5+ years of IT experience predominantly in design, testing and maintenance of software applications with extensive experience in all phases of the SDLC & performed the role of a QA Lead for various projects in waterfall & agile (SCRUM) methodologies.
• Highly motivated & detail oriented individual with high problem solving aptitude, analytical ability & excellent communication skills that allows her to comprehend the organization’s business model, objectives & problems so as to be a support in decision making.
• Effectively managed diverse groups & teams. Familiarity in working & coordinating with multiple vendors and geographically distributed teams at offshore.
• As a QA Lead - has overseen all the phases and levels of Quality Assurance process which include applying industry best practices, creating metrics and developing new methodology to meet the overall quality goals.
• Experienced in requirement gathering, created Business & Functional requirements, features to user stories conversion with focus on velocity maintenance and leveraging agile tools like JIRA & Rally.
• Adept in managing, consolidation, organization of project documentation using Sharepoint & Atlassain Wiki.
• Test strategizing to maintain delivery in Sprint phases.
• Hands-On experience with Voice automation tool Cyara & web-service automation tool Selenium.
• Extensive experience in Telecommunications domain with expertise in Call Center Technology and Business Intelligence.

HIGHLIGHTS:

• Software Quality Assurance
• Test Strategizing & Planning
• Business Process testing
• Defect management and Tracking
• Functional and Regression testing
• Trained PM/PO
• PL/SQL & Unix scripting
• IVR & Speech Performance testing
• HP ALM
• Test Documentation & Scripting
• Rally & JIRA Agile Tools
• Report creation in Tableau

PROFESSIONAL WORK EXPERIENCE:

Confidential

Environment: Cyara, Avaya One-X (Telephony for Customer Care), HP Quality Center, WinSCP, ETS Studio, Toad for Oracle, DB Visualizer Pro 9.1.8, JIRA, SOAP UI, Python, Selenium, CRM tool C360, OCM Swampfox, Oracle.

QA lead and Project Coordinator

Responsibilities:

• QA lead for the end to end Interactive Voice Response testing & its integration with 6 new PBXs built for the NYC, Texas, LA, Carolinas, Northeast and Midwest markets.
• Develop and execute test cases, scripts, plans and procedures (manual and automated).
• Integration testing of the MyTWC(iOS & Android) mobile app.
• API web service testing using automation tool Selenium.
• Plan, document, evaluate and track testing results to ensure system applications are free from defects.
• Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
• Accountable for QA planning, reviews, execution and signoff.
• Analyze and dissect system requirements and technical specifications to create and execute test cases for large business initiatives.
• Bug tracking, reporting & validation.
• Responsible for creating and maintaining QA metrics that measure team performance, ability to release, risks, process adoption, and defect trends, among others.
• Work with business partners, systems analyst, designers and programmers to create/evaluate required project documents and ensures that quality assurance processes are incorporated.
• Assist business users in defining User Interface Testing, test cases and plans.
• Create and maintain test cases in Quality Center.
• Actively schedule, lead and host test case walk-throughs, inspections, reviews and user group meetings for quality assurance.
• Work with business users, system analysts, designers and programmers to create and analyze various required project documents.
• Participate in production implementation verification and being accountable for validating system quality.
• Champion and build awareness around newly implemented standard procedures and delivery templates.
• Identify opportunities to drive automation and process improvement across the test ecosystem.
• Support, mentor and coach the QA team enabling them to reach their full potential.
• Directly participate with reviewing and hiring of new QA staff as and when required.
• Ensure that quality processes are carried out through all phases of the Software Development Lifecycle.

Confidential

Environment: Unix, Toad for Oracle & Hadoop, Teradata, DB Visualizer Pro 9.1.8, JIRA, Rally, GitHub, Tidal, Oracle, Netezza, Teradata, Hive, Ab Initio.

QA Lead and Product Owner

Responsibilities:

• Involved in Functional and User Acceptance testing of the entire system and the overall responsibility of the End to End test.
• Key Testing Activities like: Requirement analysis, Test Planning, Test Case generation, Test Case execution, Analysis of Test Results, Reporting Test Results.
• Analysis of production data issues, finding root cause & suggesting feasible solutions for data fixes.
• Coordinating end to end test scenarios, providing effort estimation, creation of different types of testing data, identifying risks and impacts in production, prioritization of testing and issue fixing
• Ensuring all ETL sources have been vetted & validated before ingestion into the system.
• Strategized large-scale testing effort and in corporation it into SCRUM process & Agile delivery.
• Maintain all metadata and reference data utilized the warehouse and ensure data lineage.
• Maintain & prioritize all open production issues on a Rally Kanban board & monitor progress & revalidation. Built a SharePoint pages for different issue tracking before migrating it to Rally.
• Creation of various reports in Tableau that allow business to gain pertinent access to usable data that can be leveraged to make accurate & confident decisions.
• Ensure all involved dev teams have all the clarity in order to complete their stories efficiently.
• Organizing Demo calls to showcase each stories with involved stakeholders to get a ‘GO’ for release.
• Staging the release calls & monitoring process & progress to ensure Continuous Integration & continuous delivery/deployment of stories.
• Adjudicating the Feature to Story conversion during PI planning in order to maintain acceptable velocity for all teams.
• Use Atlassian wiki to maintain, consolidate & organize all project documentation.
• Heavy interactions with different clients/ vendors as there are various systems involved & to resolve production issues quickly.