SUMMARY:

• As a Quality Manager/Director, Business Analyst and Project Manager with over 20 years of experience, my specialties include requirements management; engineering, implementing and managing quality management systems; and scope, risk and issue management
• Proven experience in Requirements Management with strategic and tactical capability in driving the identification of functional and non - functional, customer facing requirements
• Proven experience in Release Management, Configuration Management and Environment Management
• Domestic and international Quality System Development, Specializing in: Software, Manufacturing, Sales & Marketing Life Cycle, including both Manual and Automated Testing Efforts
• A Proven Track Record in Process Engineering, dedicated to discovering the value-added level of process
• A Proven Enterprise-Level Project Manager with strategic and tactical experience in scope, risk and issue management
• A Dynamic, Hands-On Manager of Management-Varied, Multi-Location, Multi-Cultural Teams
• An Effective Leader, Team Builder, Facilitator, and Trainer capable of designing materials which educate to the most common denominator
• A Process Driven, Analytical Problem Solver dedicated to Thorough Root Cause Analysis, and Budget-Evident Waste Elimination

PROFESSIONAL EXPERIENCE:

Confidential, OakBrook, IL

Assist. Vice President, Head of QA and Testing

Responsibilities:

• Define and create a requirements management process from scratch
• Introduce the concept and gain support with current IT management
• Drive and implement the process across the entire IT project portfolio and adjust with Lessons Learned
• Socialize and drive its Strategic Importance with business management (AVP, VP, SVP and above) and gain support, insuring that all customer facing, functional and non-functional requirements are identified and prioritized
• Define and create a defect management process from scratch
• Introduce the concept and gain support with current IT management
• Implement the process across the entire IT project portfolio and adjust with Lessons Learned
• Socialize its Strategic Importance with business management (AVP, VP, SVP and above) and gain support

Confidential, Lincoln, NE

Manager, Quality Assurance & Testing

Responsibilities:

• Release, configuration and environment management of 24 Confidential mainframe testing environments
• Review release documents and insure releases are complete and dependencies are appropriately identified and tested
• Conduct Implementation Checklist reviews with development, BA and Test Support Team prior to release
• Conduct post implementation issue reviews to identify process breakdowns and insure process improvement
• Create, monitor and consolidate production support issue metrics to identify trends and work with MMIS Management to resolve issues
• Management of Test Support Staff
• Coaching and mentoring
• Staff Evaluations and career growth plans
• Complete hire/fire authority
• Test Support Operations
• Develop Support Operational Metrics and Reporting with calculations out to two standard deviations
• Develop operational and procedural library
• Develop and implement a cross training program insuring an appropriate level of shared knowledge and support coverage
• Education and identification of gaps
• Manage QA process
• Assess and document current QA processes and insure compliance
• Assess and identify process improvements that meet or exceed industry standards and best practice
• Process
• Personnel
• Tools
• Work with Nebraska DHHS MMIS management to implement improvements

Confidential, Chicago, IL

Sr. Consultant| Test Coordinator, QA Manager, Defect Manager

Responsibilities:

• multi-million dollar, tool implementation designed to improve interaction with participating providers and provider groups
• Develop, design & implement all quality strategies and policies while working within SDM framework
• Coordinate all unit, system & integration and user acceptance testing efforts across all BCBS Plans in 4-8 different facilities multi-million dollar, regulatory and legislation mandated, EDI transformation project
• Responsible for Post April OT&RP
• Manage to-do’s and WBS targets for 9 workgroup coordinators
• Assess and manage testing-based issues and risks and escalating to TEO and Program Management as necessary
• Function as Defect Manager, from August 2011 forward multi-million dollar regulatory and legislation mandated, medical claim, diagnosis codes upgrade
• Function as backup Test Coordinator for Benefit Coding and Claims Workgroups
• Function as Defect Manager
• Develop Defect Process
• Develop and present training materials to all Workgroups
• Function as Regulatory SME for project core team
• Insure all Confidential regulatory functional and testing requirements were captured and documented
• Act as Coverage Example Calculator SME and train the Core, Implementation Teams and Temps on its functions and use
• Provide technical and regulatory project leadership to the Implementation Team, under Program Manager's direction
• Develop, design & implement all quality strategies and policies while working within SDM framework
• Manage testing scope, risks and issues

Confidential, Chicago, IL

Manager, IT Service

Responsibilities:

• Define scope of QA impact within the SDLC
• Define and implement risk and issue management processes
• Developed and implemented both manual and automated testing strategies
• Redefine and reorganize the Testing Repository
• Championed Environment & Release Management process development

Confidential, Chicago, IL

Project Leader, Quality Assurance & Change Management

Responsibilities:

• Defined and Implemented a Campus Wide Quality Management System and SDLC
• Standardized Integration Testing processes and methodologies across all development efforts
• Optimized Interface Testing for all Epic Systems and Clinical Interfaces
• Standardized Change Management practices and processes for all of Rush
• Implemented a Release Management Process insuring the best possible customer experience, while minimizing code churn and regression issues/errors.

Confidential, Chicago, IL

Sr. Manager, Quality Assurance

Responsibilities:

• Responsible for a $2.1M department budget
• Developed and implemented both manual and automated testing strategies
• Redefine and reorganize the Testing Repository
• Define and implement an off-shoring QA Strategy
• Implement cost savings and budgetary efficiencies
• Establish and manage testing scope
• Establish and manage risk and issue management processes
• Championed Requirements Management Process

Confidential, Chicago, IL

Director, Quality Assurance & Compliance

Responsibilities:

• Responsible for a $1.7M department budget
• Define and manage testing project scope
• Developed and implemented risk and issue management process
• Developed and implemented Configuration and Release Management Processes
• Responsible for SOX Compliance Process and Implementation
• Championed Requirements Management Process
• Responsible for testing of new enterprise level servers in the data center migration project

Confidential, Nashville, TN

Quality Assurance Team Lead

Responsibilities:

• Developed and implemented a risk and issues management process
• Developed and implemented a Configuration Management process
• Designed and Championed a Change Management and Requirements Management Process

Confidential, Nashville, TN

Lead Data Quality Analyst

Responsibilities:

• Establish Initial Load Validation and Production-Incremental Data Validation Policies and Procedures
• Author and maintain eMetrix Quality Assurance Manual
• Manage 3 Direct Reports and a Matrix Managed Team of 20+ Data Validators

Confidential, Nashville, TN

Director of Quality & Process Architecture

Responsibilities:

• Manage a departmental budget of $500,000
• Establish Documentation Policies and Procedures
• Sponsor and establish Internal Audits and Management Reviews to implement Continuous Improvement
• Develop Corporate Quality Policy and Practices
• Project Management for the development of a Clarify/ ClearQuality based Issue Management Tool
• Establish automated and performance testing processes, utilizing Mercury tools

Confidential, Deerfield, IL

Executive Manager, Quality & Regulatory

Responsibilities:

• Developed and reengineered Customer Complaint and Product Performance data systems. Responsible for operational effectiveness of Customer Complaints and Comments as they related to Product Performance.
• Developed and engineered a Lotus Notes based Document Management, Customer Comments and Audit Management Systems. System includes multiple security levels, a centralized database, and Lotus Notes/ Web Enabled front end.
• Reengineered in-warranty repairs and return authorization processes to reduce shipping and warranty costs. Maintained inventory levels dropped by 20%, creating a realized annual savings of $250,000.