SUMMARY:

• Over 8+ years of QA experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, Team management, and status reporting.
• Working knowledge of different methodologies and frameworks such as AGILE, SCRUM and Waterfall
• Experience in various industries like Mortgage, Financial, Health Care, Consumer (Legal claims) and Software industry.
• As a Quality Analyst well versed in performing the Functionality, Compatibility, Reliability, Usability, Installation, Security, System, Unit, Integration testing, Mobile & Ipad (Mac - OS, Windows & Android) testing, Regression, Smoke, User Acceptance, ETL-SSIS, SSRS Packages & Various Compliance Tests, Browser based and related testing methodologies and Test driven framework. Testing of web application, client-server, network, multimedia, and database projects on Windows and UNIX environment.
• Testing of Web based applications, Stand-alone applications, Portals, Government Websites, and Client-server applications based on .NET, Visual Basic, SQL and Ms Access.
• As a Quality Analyst worked on Business Requirement Reviews, Technical Specifications Documentation, Risk Analysis and Prioritization, Software Quality Training, Root Cause Analysis, User Documentation and User Training.
• Involved in both Front-End and Back-End testing process of the application using various testing methodologies.
• Proven experience at using both manual and automated testing tools to troubleshoot systems, boundary value analysis, GUI, positive and negative, functionality, object, Agile and regression testing.
• Enhanced Test Scripts using Quick Test Pro features like Check points, Synchronization and Parameterization (Data Driven Testing).
• Created/executed manual Test scripts initially for application stability and then recorded the same in Quick Test Pro for quick ‘regression testing’.
• Expert in writing test scripts for both automation and manual testing in Soap-API, REST, QTP, MTM, ALM & TFS
• Hands on Selenium automation and running scripts in regression testing in lower environments
• Experience in subject level of load test using ‘J Meter’ tool
• Knowledge of Rational Unified Process (RUP); risk engineering SDLC and QALC.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Proven data analysis, data verification, and problem-solving abilities. Experience with statistical reporting and analysis.
• Hands on experience with IVR, IVM and integration testing in the business application
• Expertise in Problem solving and Bug Reports using Defect Tracking Tools like JIRA, HP ALM Quality Center, Team Foundation Server (TFS), and MTM.
• Ability to prioritize tasks well and work on multiple test projects at the same time.

TECHNICAL SKILLS:

Testing Tools and Methodologies: Quality Center (HPALM), QTP, MTM, TFS, JIRA with Confluence, ETL, V1, Mainframes Functional Requirement & Technical Gathering.

Analysis of Business Rules (Test Flows, Test Planning, Defect analysisSystem Change Request, Impact Analysis).: Traceability Matrix for Requirements and Defects.

Adapted various testing-Data Driven, Compliance, Unit, Functionality test and methodology. Documented TC based on Requirements, Risks, Priority & Security.: Mobile, I-Pad testing (IOS-Mac and Andriod)

Databases: Oracle, SQL Server, MS Access, My SQL, PL/Sql

SDLC: Waterfall, Agile with Scrum

Microsoft Tools: MS Excel, MS Word, MS Visio, MS Project and MS PowerPoint, VB

Operating System: Windows NT4.x/9X/2000/XP, UNIX, Android, MS Visio, Mac-OS, Win, Vista, IOS

PROFESSIONAL EXPERIENCE:

Confidential, Plymouth, MN

Sr. Quality Analyst

Responsibilities:

• Create Test cases and test scripts for Mobile devices, portal and website and Browser testing using HP ALM
• Manage & maintain all test devices for all operating systems such as IOS, Android, Ipad and Galaxy note and for all versions & testing environments
• Review user stories/ story board and analyze the test scenarios for future sprints using Version1 & Confluence
• Assist cross functional teams in testing for new releases in environments such as QA, Integration, UAT and Production support
• Document the Teller application system and account opening process for internal testing
• Test customer care portal for the new account opening feature and verify the customer information and functionality are in compatible with the smart phone devices
• Script and Test the new account opening process in Mainframes, backend Controls and communicate the test updates to the concerned teams
• Communicate and discuss with the development and the BSA’s for issues related to bugs and requirements
• Attend development meetings and prepare test plans based on the future requirements
• Attend trainings for various financial product and new implementation process to understand the business needs
• Review business documents/ user stories and contribute ideas to the requirements
• Involved in project updates and daily stand ups using scrum calls
• Attend Third party meetings such as Brain Tree, Lexis Nexus, Docusign, Fiserv, Early warning Systems and review documentations and write test cases accordingly
• Write & review Test cases for Mobile devices for various testing such as Security, functional, end to end, performance and usability
• Verify the NAO in RCIF (mainframes) for the customer verification and field level validation
• Validate and verify frontend and backend using sql scripts for the data verification

Environment: s JAVA, Mainframe, .Net, Microsoft NT, Microsoft IIS server, VBS, HPALM, XML and HTML, Confluence, Version1, SOAP-UI, REST, API.

Confidential, Jacksonville, FL

Sr. Quality Analyst

Responsibilities:

• Create, prepare and conduct the development and execution of test cases and test scripts with quality assurance reviews and periodically updating as per Change requests
• Prepare test plans and test scenarios using business documents in HP-QC-ALM-11.0 V and test in environments based on deployments
• In parallel to test scripting in HP ALM, also logged bugs and extracted metric reports for comparison and team progress
• Maintained detailed test logs and reports test matrix from QA-ALM and reported to the QA Manager and TL
• As a part of ETL testing for various banking portal testing, performed regression, functional and smoke test for backend verification of source Tables and data verification in target table
• Provide daily update to the team with daily on Project progress, reports and bugs logged
• Mortgage testing expertise includes System, Functionality, User Acceptance Testing (UAT) and Regression Testing using both Manual and Automation testing technologies
• Test and verify the integration of third party (Docusign) is generating documents to view and ‘esign’ for the borrowers
• Test government websites (Fanniemae, Freddie mae) and verify the integration of the loan processing is working as expected
• Check the compliance needs meet the documents such as timely disclosures, and servicing rules are implied on RESPA, TILA, ECOA, Loan Estimates and Closing disclosures as per CFPB guidelines
• Backend verification for data test and Loan duplication and borrower duplication by using SQL scripts and verify the front end check points using XML and HTML format
• Conduct triage meetings with offshore teams on issues relating to the applications and bugs
• Verified the databases for various projects and tested the tables and schemas map according to the requirement document
• Interact with the Business Analysts on the FR Documents and follow up for changes as reported
• Update new changes in test cases as per change request in Requirement document and also update the team on the new changes effecting system and testing
• Assist team in completing the targets on timely basis as and when needed
• Write, review Functional and User documentation for new changes, prepare presentations for transfer knowledge of different applications, Business Technologies, and explain the Process and flow to the team members
• Communicate internally with different QA teams and understand the third party interface at different levels
• Communicate with BA’s, Developers and Project Team to verify issues pertaining to requirements and coding to ensure fast resolutions
• Engaged in API web services & End to End integration & Implementation testing, Used SOAP-UI, Rest to validate web endpoint system service calls to check whether the web sends information to loan Processing and alert is sent to the underwriting team
• Mentor and assist and educate by using Power point presentations to the new employees on various application and business and help understand the terminology used to define business systems and different testing methodologies used in the company
• Engaged in API web services & End to End integration & Implementation testing, Used SOAP-UI, Rest to validate web endpoint system service calls to check whether the web sends information to loan Processing and alerts underwriting team

Environment: s JAVA, SQL Server 2008, .Net, Microsoft NT, Microsoft IIS server, VBS, QTP, XML and HTML, QC, TFS, SOAP-UI, REST.

Confidential, Minneapolis MN,

Technical Quality Assurance

Responsibilities:

• Worked for several different projects including Websites (Dynamic & Static), Portals, Applications, 2 Home grown Projects and Packages/ Unit integration Scanning Batch ID’s process
• Work closely with Offshore, Business Associates and Development Team to establish and maintain a consistent test methodology and resolve questions during the testing phase
• Analyze, test and certify application-specific software and perform ambiguity reviews of business requirements and functional specification documents
• Provide technical assistance to identify, evaluate and resolve complex test problems
• Plan and direct quality assurance schedules and assignments and monitor project status in comparisons to cost/ time projections
• Verify resolutions and approve the status of the defects logged in the TFS, MTM and QTP depending on the Projects the bug was created
• Provide Bug reports with status and priority and review with teams (onshore and offshore) on the bug intensity and Test scope
• Assist TL with implementation of Test strategies, Test Plans and documentation, review Test scripts before running them in QTP
• Document all phases of technical QA process and update on timely basis
• Provide project training to the new employees by demonstrations and documentations
• Attend Project specific meetings to provide inputs on the development of new concepts and analyze the test strategy
• Research new products and industry methodology to provide input for techniques and standards
• Perform frontend and backend testing using SQL statements in QA, UAT and Production environments
• Perform System Testing to ensure that the compiled software components of the applications adhere to the Company Standards, Performance and Load Package (Unit, Integration and functional specifications)
• Identify business requirements and communicate the same with offshore team to achieve high quality deliverables
• Mentor offshore team and conduct training sessions on various applications that needed to be tested including websites, portals and internal applications
• Perform integrated testing for different internal applications using fiddler for different scanners and verify the applications mimic with the data
• Tested SSIS & SSRS (Integration packages), rules engines, data testing and validate report format including xml, html, abode and Excel & Notepad
• Test the web applications on IOS enabled devices such as MAC, Ipad AND I Phones, and Android devices to ensure claims websites are equally accessible to the claimants and everything works as expected
• Assist Development and BPA team on requirements, change requirements, review meetings and document updates accordingly
• Performed load Test using ‘J Meter’ to test the performance on Static and dynamic website and internal application and verified the overall system and application performances
• Help and assist ADA test team in testing websites for compliance using key board ‘Tab’ Functionality
• Test scan processing to verify batches are processed to the main application and verify the same in the backend using sql querry
• Gathering the information from the Customer support executives and work with BA’s to solve Voice over issues and help improve the technical issues faced during the call sessions
• Discuss issues with call center customer care leads on IVR & IVM, call handling, voice recording, call back options, notes and to analyze the need of improvement and test the phone calls to ensure the voice calls functions work smoothly in UAT and Production
• Assisted automation Team in regression Testing using Selenium built in scripts
• Assist Development & Business with testing output results in UAT and Production environment for the successful software release in each iteration

Environment: s JAVA, SQL Server 2008, .Net, Microsoft NT, Microsoft IIS server, QTP, TFS, MTM, VBS, XML and HTML, Selenium

Confidential, Minneapolis, MN

Quality Assurance Tester

Responsibilities:

• Performed manual testing and for different types of Testing viz., Positive, Negative, Regression and End to End.
• Analyzed operating procedures and policies on ‘EPIC’ innovations for the 3 go live projects.
• Checked for Broken links using integration testing and documented in Test Director.
• Understood core processes of the departments to provide input on re-engineering or streamlining opportunities
• Utilized Agile Unified Process (AUP) to configure and develop process, standards, and procedures.
• Development of standard documentation package (Requirements specification, Design, Operations and Quality Testing Plans)
• Executed SQL statements to check the database to test the backend and frontend integration.
• Interviewing Subject Matter Experts (SMEs) and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Set up definitions, Test Validations and process for test phases including Test Plan, Test Cases, Interface test, integration test, Regression Test and system test.
• Worked to fully implement test phase entry and exit quality criteria including simple Test conditions to moderate, Standard test reporting metrics and standard test artifacts and Test Validation.
• Created different Traceability views to maintain the Trace ability of the requirements.
• Wrote and executed simple SQL statements to check the database.
• Performed System Testing to ensure that the compiled software components of the Applications adhere to Project Standards, Performance Criteria and Functional specifications.
• Frequently updated the requirement and defect status as per the current status of the testing project in the ALM. Responsible for designing the Framework for developing the Automation regression suite
• Documented all Testing phases in the Testing Process and prepared a detailed functional testing document for claims processing.
• Worked closely with business partners, vendors, technology and project management staff and team members to develop and understand the project and it’s core process.
• Performed browser based detailed testing and familiar with various operating systems and web browsers

Environment: JAVA, SQL Server 2000, JIRA, Sun Guard, ALM, Microsoft NT, DB, Story Cards, Microsoft IIS server, JIRA and Crystal Reports

Confidential, Minneapolis, MN

Quality Assurance Tester

Responsibilities:

• Studied and analyzed the requirements and design documents for the testability of the change/enhancement required.
• Validated OLTP and OLAP for data verification, transactions and loading from Source to Target table using SQL
• Involved in various activities of the project such as information gathering, analyzing the information gathered, documenting the functional or business requirements.
• Involved in designing test scenarios and functional, integration, and regression test planning.
• Involved in the analysis, and did modifications for existing test plans and test scenarios.
• Participated regularly in technical meetings for various functionalities and upgrades in the application.
• Used QTP extensively for creating and documenting the tickets for the bugs identified at various levels of testing.
• Interacted actively with the development team to discuss the functionalities of the changes made at the various levels of the application through the detail design document.
• Participated actively in defect review board meetings to verify and review various defects logged against the application
• Executed test scenarios per test plan. Recorded and monitored the test execution results and communicated with team on status and Defects
• Write modify and review Scripts in QTP and verify test results for Website based applications
• Manually Test hot fixes and immediate fixes in lower and Production environment

Environment: COBOL, Mainframes, QTP, Clear Quest, MS Word, MS SharePoint, MS Excel, Oracle 7.3, Pl/SQL, Windows NT, XML.

Confidential

Tester

Responsibilities:

• Performed System, Functional, User Acceptance and Manual Testing.
• Identified software errors and interacted with developers and designers to resolve issues.
• Developed the test cases, test conditions for most of the above mentioned applications.
• Involved in analysis, design, development and execution of testing modules and phases.
• Performed End-to-End Testing, which involves complete application environment in a situation that reflects real-world use, such as interacting with a database, applications or backend system.
• Involved in weekly status updates showing progress of testing on various besides participating in defect status and resolution meetings.
• Verified the data dumps to ensure the data is properly transmitted to the backend Oracle database.
• Responsible for executing test procedures and documenting results.
• Participated in daily status meetings of the team.

Environment: AUP, VB 6.0, RM, Mercury-Win-Runner SQL Server 2000, Microsoft NT, Story Cards, Microsoft IIS server and Crystal Reports