OVERVIEW:

• Senior IT professional with enterprise - level Management experience in consulting, business processes, software quality assurance, application, test strategy planning, change management, business readiness, risk mitigation, solutions management and operational activities.
• Domain Knowledge: Finance/Banking, Healthcare, Consumer Products/Retail, Manufacturing, Logistics, Insurance, Entertainment, Government/Public Utilities, E-commerce and Mobile Technologies.

SUMMARY:

• Management and coordination of various Enterprise-level and Global projects.
• Extensive experience in portfolio, resource, risk and change management.
• Coordinated and managed project strategies and Center of Excellence initiatives.
• Led numerous migrations, integrations and upgrades from various legacy systems.
• Consultation for various healthcare organizations and federal mandated initiatives.
• Managed and worked with global and enterprise cross-functional teams.
• Application and License management for in-house and SaaS applications and environments.
• Leadership and Management for various SAP and Oracle ERP implementations and migrations.
• Responsible for Vendor/Supplier Management with internal team and external vendors on various efforts.
• Vendor Management procedures & best practice suggestions based on assessments.
• Controlling role for SOWs, contracts, resources and schedules for various clients and consultants.
• Led efforts involving implementations and maintenance of legacy applications and related processes.
• Administration of Oracle tools (OATS), Confidential Quality Center and Application Lifecycle Management.
• Implemented and drove SCRUM process for product development, testing, and deployment.
• Test management, including: System, Functional, Integration, End to End, UAT and Regression testing.
• Managed globally distributed teams with 5-200+members in both agile and waterfall environments.
• Conducted performance reviews, handle disputes and manage HR department responsibilities.

SKILL:

• Business Process Management
• Performance Test Management
• Team Management and Leadership
• Project and Program Management
• Software Management
• Stakeholder Management
• Operational Management
• Supplier and Vendor Management
• Management of KPIs and SLAs
• QA Process and Methodology
• SOW/Contract Management
• E: commerce and online solutions
• Cross: functional leadership
• SLA Analysis/Performance tracking
• Risk Management
• CRM and ERP Test Management
• Change Management
• Resource Management
• QA Center of Excellence (CoE)
• Database Migration and Testing
• Test Planning and Documentation
• ERP Implementations (Oracle/SAP)
• Defect Lifecycle Management
• SDLC: Agile, Waterfall, iterative, hybrid
• Agile and Waterfall Methodology
• SaaS and in: house testing
• Compliance Management

KEY TOOLS:

• Confidential Quality Center/ALM (8.0 to 12.5)
• PC and Mac operating systems
• SAP ERP and CCM Solutions
• SQL and SQL Server
• Mobile Testing (iOS and Android)
• Oracle and SQL Databases
• Oracle ERP eBusiness Suite (11 and 12)
• Oracle Application Testing Suite (OATS)
• Oracle BPM (12c)
• Salesforce
• Confidential QC Workflow Script (VB) and SQL
• MS Project
• Microsoft Office, Visio and SharePoint
• Bugzilla
• Selenium
• Clarity
• TOAD
• GitHub and Travis CI

PROFESSIONAL EXPERIENCE:

QA Test Manager and Senior Technology Consultant

Confidential, Lake Forest, CA

Responsibilities:

• Provided management consulting services for ERP migration from Accumatica to SAP S4 HANA Cloud Implementation
• Worked with testing team and business sponsors to coordinate testing efforts of all functional areas of SAP, including: EWM, MM, QM, Finance, PP, and various interfaces for E-commerce, picking and shipping.
• Responsible for all phases of testing: Unit, System, Functional, Integration, UAT, End to end and performance testing.
• Collaborated with leadership for enterprise change management, business readiness and solutions delivery efforts.
• Provided QA best practices and facilitated the enactment of testing policies and procedures.
• Provided knowledge, recommendations and blueprint for Software Quality Assurance, Center of Excellence and best practice approach on future projects.
• Coordinated reporting to business, leadership, steering committee and sponsorship teams.

QA Test Manager and Senior Technology Consultant

Confidential

Responsibilities:

• Provided consulting services for ERP migration from Microsoft AX to SAP ECC Implementation
• Worked with UAT team and business sponsors to coordinate UAT efforts for testing of all functional areas of SAP, including: OM, QM, Finance, PP, PM, Inventory/Warehouse management, logistics and Customer Service modules.
• Collaborated with leadership for enterprise change management, business readiness and solutions delivery efforts.
• Facilitated the review of current legacy systems, interfaces and customizations to determine the future usability.
• Provided QA best practices, ALM approach and facilitated the enactment of testing policies and procedures.
• Coordinated with teams in Europe, USA, Japan and Costa Rica for business and change management.
• Implemented Confidential ALM application approach and configuration for testing and defect management.
• Led training and QA management for teams in Europe, India, US and Central America.
• Provided knowledge, recommendations and blueprint for Software Quality Assurance, Center of Excellence and Confidential ALM best practice approach on future projects.
• Consulted on SAP CCM implementation for infrastructure and global deployment.
• Coordinated reporting to business, leadership, steering committee and sponsorship teams.

Technology Manager and Senior Consultant

Confidential, Brea, CA

Responsibilities:

• Designed and implemented online and e-commerce initiatives for retail, consumer hospitality efforts.
• Created and maintained QA Roadmaps, release management processes, test strategies, KPIs and metrics.
• Developed proprietary software application for desktop and mobile devices.
• Led business readiness and change management efforts for global implementation.
• Created and maintained QA Center of Excellence for entire organization.
• Management of business process implementation and solutions delivery for various global projects.

QA Test Manager and Project Lead

Confidential, San Diego, CA

Responsibilities:

• Senior consultant that led an R12 Upgrade, vendor exchange portal and UK acquisition project.
• Defined and created project documentation such as: Test Strategy, Test Plan, data coordination, testing metrics, defined IT and business testers, environment readiness and communication.
• Ensured all areas maintained QA CoE testing standards, SOX and internal compliance approvals.
• Led business process improvement efforts with the use of Oracle BPM 12c.
• Collaborated with the PMO, QA coordinators, project managers, analysts, developers and offshore resources for project planning, testing, cross-functional and change management and deliverables across all projects.
• Worked with Development team for continuous integration of test code (Travis CI and GIT)
• Direct report to executive leadership and project management for updates, schedule and deliverables.
• Participated in go/no go decisions and provided recommendations and business solutions as required.
• Direct report for 11 coordinators, respective teams onshore and offshore (approx. 30-40).
• Led finance testing with Corporate Oracle finance team for Month End Close activities.
• Coordinated and managed production cutover testing activities for go live.
• Planned and conducted Post-Implementation reviews.
• Coordinated testing efforts for Order to Cash, Procure to Pay, Plan to Build, WMS and Finance applications.
• Test management activities per test cycle, including: Functional, Integration, End to End, UAT testing, defect lifecycle management and obtained Business user signoff approval.
• Administration, workflow, Defect tracking, and metric reporting using Confidential Quality Center/ALM.
• Consulted on Selenium, OATS/OpenScript automation and also Performance Center (LoadRunner) testing.
• Assisted with SOX compliance and internal audits on financial applications.

QA Center of Excellence Consultant

Confidential, Torrance, CA

Responsibilities:

• Management of various financial service applications, both internal and customer-facing.
• Coordinated with Business Development team and Project Management for project coordination.
• Partnered with PMO and Delivery organization to improve and optimize quality assurance processes.
• Assisted in execution of QA CoE roadmap to meet organizational goals.
• Created, updated and published QA CoE templates and best practices.
• Provided governance and audit on projects with Sarbanes Oxley and other internal compliance.
• Managed relationships with vendors, IT units, procurement, and other key business units.
• Provided guidance and recommendations for improvement to processes, procedures, workflow and organizational structures for contract management.
• Managed Defect Management Lifecycle via Quality Center and provided process metrics.
• Worked on Test plan for Service Now upgrade implementation with QA Manager.
• Defined and created Test Strategy, Test Plan, Scripts, related data and resources needed for testing.
• Assisted with creating test automation and performance standards and policies
• Measured and evaluated performance of test team (including outsourced testing teams).

QA Test Manager and Center of Excellence Head

Confidential, CA

Responsibilities:

• Responsible for risk management, project management and visualization to meet project deadlines.
• Direct communication to the CIO, project management teams and key project members.
• Managed a team of 20 onsite and 10 offshore for center of excellence creation, management, test execution and other testing activities on various Oracle, JD Edwards and Web-based projects.
• Defined and created a Quality Assurance Blueprint for the Project Management Organization for a Center of Excellence, including: QA methodology, Defect Management Process, Testing Strategy and all training guidelines.
• Work closely with external vendors such as Manhattan, DSI for integration with JDE and Vocollect.
• Accountable for complete delivery of all phases for IT projects and final approval from IT and business stakeholders for multiple efforts and projects.
• Management of test strategies, project and test plans to test the functionality of applications as well as cross-application testing for system, integration, functional and UAT efforts.
• Configured, Implemented and Trained teams on Oracle Application Testing Suite (OATS).
• Implemented Selenium and Oracle OpenScript for the automation effort and managed the Java-based effort.

QA Test Manager and Senior Consultant

Confidential, San Diego, CA

Responsibilities:

• Responsible for managing execution and approval of all testing, deliverables and testing project milestones for SAP ERP, CRM and CCM (Campaign and Contact Management) projects.
• Management of rate calculation and financial application for customer account portal.
• Actively maintained an understanding of current efforts and provide best practice testing methodology and defect management standards that are in line with the corporate guidelines.
• Managed risks associated with development, testing and provided potential solutions.
• Partnered with project sponsors, testing team and other business stakeholders to ensure project plan and testing schedule satisfies the timeline and objectives.
• Maintained relationships with functional process owners, IT staff, and third party vendors.
• Planning and management for all phases of testing such as Unit, System, Functional, End to End, User Acceptance (UAT) and Warranty testing for internal and consumer account applications.
• Provided configuration and training on Confidential ALM 11 for testing, requirements and defect management.
• Defined, created and maintained quality metrics and reports for executive team and stakeholders.
• Worked directly with business, technical and functional users for planning and test execution.
• Direct report for implementation team

Senior Performance Program Lead and Consultant

Confidential

Responsibilities:

• Applied Project Management knowledge, skills, and techniques to various exchange, HL7 and ACA related projects.
• Utilized technical resources (leads, performance engineers, etc.) to assess performance impacts.
• Coordinated and communicate resource needs with the resource manager and program director.
• Facilitated program-level communication between Performance Team and project stakeholders.
• Coordinated Performance Engineering activities with teams that were using Confidential Performance Center.
• Assisted the performance analysts in gathering and clarifying non-functional requirements.
• Contributed to the performance test plan for projects that used Agile and Scrum methodologies.

Senior Technical Consultant/Software Manager

Confidential

Responsibilities:

• Performed Technical consulting and demonstrations for various Confidential Partners for Confidential BTO software.
• Trained and mentored for testing methodologies on SAP, Oracle and PeopleSoft applications.
• Introduced Best Practices for Quality Assurance and guidance for Test Management Organizations.
• Assessment of client Quality Assurance processes and proposed recommendations for improvement.
• Performed installations, migrations, administration and assessments of Confidential QC (all versions) and ALM
• Performed installation of Confidential ALM platform with Performance Center and ALM 11.
• Performed and coordinated performance testing efforts with QuickTest Pro and Performance Center.
• Performed test strategy, workflow customization, training and mentoring for multiple projects.
• Technical consulting and suggestions with regard to local, regional and licensing needs.

Senior QA Test Manager

Confidential, Irvine, CA

Responsibilities:

• Defined, created, documented and delivered a framework to create a unified Center of Excellence for the Engineering community encompassing Requirements and Test Case Management.
• Implemented a roadmap for Functional, Automated, Performance and Load Testing efforts.
• Defined SLA metrics and KPI standards for in-house and SAAS applications.
• Provided enterprise-wide Project Management services for Configuration Management (CM) systems design, development, performance management, and support.
• Introduced the concept of Testing to the engineering team with regards to Requirements gathering, Test Case development and Defect Management with the use of Confidential Quality Center 10.0
• Educated engineering division on using Confidential Quality Center and similar tools.
• Installed Confidential QC 10.0 on both windows-based and Linux-based platforms.
• Performed a QC Migration and customization of current instance to a new OS and Database server.
• Testing and coordination for Bluetooth mobile device components.

Senior Test Management Consultant

Confidential, CA

Responsibilities:

• Assisted project managers with business process and operational support for various projects.
• Communicated quality goals effectively to client stakeholders and upper management.
• Managed System, Functional, UAT and Performance testing on high visibility kiosk project.
• Facilitated testing of enhancements to existing ERP, blue martini/Red Prairie and Manhattan systems.
• Coordinated and reviewed Performance Testing metrics from vendors against SLA guidelines.
• Reviewed and analyzed test results and worked with vendors and in-house teams for resolution.
• Coordinated Testing on Microsoft Surface Table for a new Web-based customer interface.
• Developed functional and performance test plans for various applications and platforms that included java, .Net, XML, and Web Services.
• Documented and implemented Testing methodology and defect management processes.
• Project and QA coordination on new mobile device POS and e-commerce projects.

QA Test Manager / Senior Management Consultant

Confidential, Pasadena, CA

Responsibilities:

• Worked with a Global PM on a $120 million dollar project that merged legacy Supplier, Vendor and Manufacturing systems into a web-based portal with an Oracle eBusiness 11i (11.5.10) back-end.
• Worked with teams on both in-house and SaaS based applications.
• Developed, managed and deployed software defect management process guidelines.
• Acted in a consulting capacity to promote testing methodology, approach and standards.
• Coordinated Project and Release Management scheduling with various teams worldwide.
• Coordinated and participated in Data Warehouse testing strategies and guidelines.
• Managed and coordinated testing with over 200 in-house testers and outside testing resources.
• Coordinated Automated Testing efforts with testing teams using LoadRunner, QTP and Selenium.
• Provided recommendations and implemented changes to existing Automation Framework.
• Analyzed Performance test results and coordinated resolution with offshore and on-shore teams.
• Facilitated Quality Center user training and mentoring via Onsite and Remote Training methods.
• Performed Quality Center Site Administration and Project Administrator duties.
• Defined structured testing methodology and standard testing procedures.