Quality Assurance Analyst Resume

SUMMARY:

Quality Assurance Analyst, adept at ensuring company’s software tools meet client and industry standards. Experienced at reviewing designs, developing and running tests, documenting test results, and providing feedback to clients, software developers, business lines/account executives, risk and compliance managers, production support, and senior technology management. Utilize critical thinking, attention to details, and quality control analysis. Strengths in leadership, deadline orientation, and teamwork.

EXPERTISE AREA:

New Client On - Boarding
Quality Assurance
Software Automated and Manual Testing
Tech Support
Incident Management
Project Management
IT Security
IT Operations
Oral Communication
Written Skills

TECHNICAL SKILLS:

Microsoft Office (Excel, Word, Visio, PowerPoint)
Python
SQL
Java

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance Analyst

Responsibilities:

Certified at least 30 new revenue-generating trading clients per quarter (minimum requirement of 20 new clients per quarter) by documenting user requirements, modifying/customizing FIX protocol using Java and ULLINK Configuration Manager to meet unique client needs, and creating new application roll-out plans.
Fulfilled 100% of quarterly client requests for access to futures, equities, foreign exchange, options, and algorithmic trading environments by organizing and standardizing client-specific information to meet the exchanges’ connectivity requirements.
Won executive management approval of and US and European regulatory permission for 8 new derivative product offerings by assessing customer demand and managing a cross-team of Compliance and Risk department personnel.
Successfully tested over 40 new clients per year using automated and manual testing to ensure client connectivity to firm’s FIX order routing system and to 3rd party vendor Fidessa’s gateway connections to derivatives, equities, and options markets worldwide.
Proposed an annual average of 12 changes to vendor SLAs to expand our firm’s electronic order handling capabilities.
Trained 50+ clients annually on the proper use of the FIX protocol, trading specifications of different products, and algorithmic trading strategies.
Developed 46% of the test plans and test cases used in regression testing by our department.
Developed solutions for 48% of annual incidents by analyzing FIX protocol formatting, algorithmic strategy coding, and trading application bugs to determine root causes.
Formulated and implemented corrective actions with an average turnaround time of 10-20 minutes per incident by calculating risk, testing fixes in the UAT environment, using SQL to resolve trade reporting errors, and using change management tools, such as JIRA and IMPULSE.
Achieved 92% completion of cross-team projects by managing relationships and coordinating communications among account executives, clients, application developers, Middle Office/Operations, and electronic trading technical support teams.
Conducted meetings with the sales force to educate them on new electronic trading technologies and new derivative products that would expand services available to clients.

Confidential

Senior IT Auditor

Responsibilities:

Improved security of 96% of the Chicago office’s servers by implementing security controls on Windows and UNIX servers.
Closed 92% of security holes in the firm’s firewalls by evaluating and adjusting security settings of Checkpoint and Cisco PIX firewalls and Cisco routers.
Orchestrated over 10 annual reviews of the systems data center to improve its physical and logical security.
Annually examined and corrected firm’s disaster recovery and business resumption plans to continue operations in the event of another 9/11 magnitude catastrophe that destroyed the firm’s New York office.
Designed security policies and procedures for 8 overseas offices and supervised annual reviews of their implementation to ensure corporate-wide compliance with the firm’s and regulatory agencies’ rules and policies.
Reduced by 30% the storage size of the department’s Lotus Notes database of audit reports by recommending and testing enrichments.
Reduced by 23% the response time by Tech Support/Help Desk staff after analyzing call logs and email auto-notification software reports and proposing adjustments to the prioritization logic.
Interviewed business line managers in 8 overseas offices throughout the year to develop process improvements in operations and to ensure the implementation of these improvements.
Consulted and advised during bi-weekly systems development meetings to ensure clean, secure SDLC processes were being practiced.

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