SUMMARY:

Confidential

Senior QA Manager

• Lead QA Team in developing the test plan, strategy and test execution with cross - functional team.
• Manage bug life cycle using HP ALM 12.53.
• Prepare regular Status Reports to communicate quality assurance activities to upper management and the team. Hold Daily Defect calls with team.
• Prioritizing and assign test execution based on risk, priority, and acceptance criteria and Providing QA support for scheduled deployments/releases.
• Create PMO Gateway Documents Test Plan, Test Summary, Test Cases and Test Matrix and execute scripts on ALM with full ownership with projects assigned.
• Interact with project managers, developers and BA to resolve software and testing issues.
• Participate in weekly meeting and discussed modification request with management team.
• Conduct and manage UAT (User Acceptance Testing) with End users and QA Team.
• Assist with upgrade from the current HP Quality Center (QC) v10.00 tool, to the more recent Application Lifecycle Management (ALM) v12.53 tool. Monitor configuration tasks pending (Secure access: https, NAS drive configuration, Corporate A- Directory authentication)
• Conduct evaluation on hardware requirements (Kiosk, Wiring, Tablets, iPads, iPhone) via fieldwork for Budget and Cost estimates.
• Review and approve requirements as testable for large and/or complex projects and ensures they are captured in the ALM 12.53 testing tool.
• Participate in the review of design, and configuration deliverables as input to test case development and performance script development.
• Assist in Requirements Change Request process to achieve approval from Internal Review Board.
• Participate on Weekly Project Steering Committee Meetings to provide all required PMO Gateway documentation i.e. Project Plan, Test Summary, Test Plan, Defect Log and Test Scripts.

Confidential

QA Lead

• Responsible for client interface, Defect Management and Daily Status Reporting for Senior Management and Business Sponsors.
• Managing a team of Testers and Users to carry out data migration testing, Website application testing and Mobile App test activities.
• Create and enhance numerous test scripts to handle changes in the objects, in the tested application’s GUI and in the testing environment using Selenium WebDriver.
• Communicate with developers, product managers, usability engineers and technical support specialists on escalating product issues with immediate resolution.
• Work closely with Scrum Master, Business to assist with facilitating continuous improvement process.
• Liaison between Testing team, user and Development team for defect tracking and ensure all defects are fully tested and closed.
• Perform defect Tracking and reporting with strong emphasis on root-cause analysis to determine where and why defects are being introduced in the development process.
• Execute QA processes and maintain an exceptional the level of quality, efficiency, and effectiveness in the deliverables of each product sprint.
• Manage resources, schedule and timelines as per project delivery and implement SDLC control guidelines throughout the full systems development life cycle of the products utilizing MS Project Tool.
• Manage critical, high issues, risks and project change requests to ensure successful and on-time QA delivery.
• Lead execution of testing phases of project on a day-to-day basis within given timeline and constraints. Retain ownership from a Project Management perspective for QA deliverables.
• Selenium Web Driver and JIRA is utilized to load all the test scripts and execution of test cases on day to day basis.
• Full ownership of Progress Reports allocating team responsibilities and providing Senior Management with Daily Status Report.

Confidential

QA Lead

• Responsible for validating requirements for our web and mobile products. They are also responsible for manual/automated testing across selected browsers and devices. Browser testing using virtual machines. iOS and Android device testing.
• Monitor Call Center activities for process improvement and assist with immediate resolution for optimal customer service.
• Work with Project Manager from training to handle all the Call Center team new hires and create training material and hold sessions for Team on Project launches with Customer-facing impacts.
• Writing/updating requirements in JIRA. Log bugs using Bugzilla and assign accordingly with steps to recreate and acceptance criteria.
• Preparation of test plans and scripts to ensure that our products are fully covered with UI testing across both web and mobile.
• Provide time & effort estimates based on given scope. Track results, identify defects and drive to resolution, create daily metric, provide training/support to user base.
• Define and Prepare Test Data for both Front end and Back End Testing, Change Request and Enhancements.
• Report to Senior Director including preparation of UAT Weekly Reports.
• Analyze Business Requirements, order and condition data as part of the planning phase of conducting UAT testing.
• Lead a team of Business Users from each Law Unit (Hearings, Inquiry, Collections, Payments, Admin, Quality Control) on multiple testing assignments which requires detail and accuracy of data, achieve target milestones for testing and executing integrated test scenarios.
• Facilitate Conversion Testing of current TABIS System and conversion of vendor data to Oracle database and provide application Support after production to ensure Product Stability.
• Lead Load Runner Performance Testing by 3rd Party Vendor.
• Ensured manual and automated test cases were in a state of readiness. Verifies databases were set up and populated with the appropriate test data, access permissions granted, and testing tools were installed and functional.

Confidential

Senior QA Analyst

• Confidential offers wide-ranging brokerage, research and execution solutions in the Israeli market.
• Facilitate a critical communications role by interacting with users (business domain), project team members and development team, Test Manager, Business SMEs and other Test Analysts during UAT phase.
• Work with Treasury Dept for Test Development and Test execution of Wire Transfer and FX Rates.
• Work with Lines of Business and Governance Leads to identify Test Scenarios across all work-streams to identify test conditions and E2E test cases for UAT test activity as Coordinator. Ensure the QA requirements are specified in a manner suitable for the intended audience and are understandable, unambiguous and capable of being implemented and tested.
• Lead the risk management function within new product development and conduct analysis and investigation of product or quality system issues supporting the continuous improvement efforts of the business through Risk Mitigation.
• Execute end-to-end product QA activities including functionality, usability, integration, black box, regression and user acceptance testing.
• Facilitate a critical communications role by interacting with users (business domain), project team members and development team, Test Manager, Business SMEs and other Test Analysts.
• Proficient requirements meeting facilitator, demonstrated experience in facilitating sessions for Kick off meetings.
• Provide Daily Status Updates on IPP and updated weekly metrics report.
• Create training documentation and program for business users and automate workflows and facilitate meetings for review.

Confidential

Senior Business Analyst/QA

• Confidential Mobile App for iPhone offers Enhances Log-In Choices (5 modes of authentication), Confidential Quick Lock (lock acct if card is lost), Instant Servicing, Money Transfers, Trading and Investments and Online Debit card Activation via mobile browser.
• Led BA and QA test activities of the Wealth Management Americas Quality Support Services team for new functionality on Confidential Mobile App for iPhone that combines banking, wealth management and money movement capabilities for Confidential Gold clients.
• Working with a Global Team and responsible for directing/reviewing the test planning and execution work efforts of an offshore team. Develop test strategies, test scripts for web site verification and cross browser/platform testing using device simulators.
• Liaison between Line of Business testing resources and development team. Create and Manage project plans and activity timelines. Involved from Design Phase, SIT, QA, UAT and Production Support.
• Perform Business Analysis activities in support of Mobile Development initiatives while adhering to Agile principles and Methodologies.
• Perform Quality Assurance activities including Test Planning, Test scripts, Test Execution, Defect Tracking and Management on ALM. Experience with database testing SQL.
• Coordinated End to end integration and functional testing of all system components of the application and identifying test scripts for regression testing.
• Conducted UAT Signoff Approval to GO LIVE and facilitated Lessons Learned and Project Closeout.
• Led Business and Consumer Technology teams to complete user acceptance testing, migration, training and implementation requirements.

Confidential

QA Project Lead

Responsibilities:

• Worked on several Financial/Consumer Lending/Capital Markets/Fixed Income/ Mortgage/ Confidential Mobile projects under a variety of systems using HP Quality Center and JIRA.
• Involved from beginning of Initiation Phase, Feasibility Stage, Test Design, Test Execution and Defect Management.
• Launched a strategic initiative to review and re-engineer Confidential ’s client onboarding processes and supporting infrastructures (KYC, Confidential -Mobile App on Android platforms) moving away from its current state where the process is de-centralized, inefficient and not optimized from an efficiency, cost & client experience perspective and delivering ‘best in class’ standardized global solution.
• Worked with US Retail Bank regulatory project representing CPB as point for communications and issue resolution. Ensure potential regulatory issues or concerns are identified, communicated and resolved in a timely manner. Manage significant issues and identify emerging risks.
• Coordinated working with stakeholders to ensure plan milestones are completed in a timely manner, tracking deliverables, issues and other items; leading meetings, interfacing effectively with senior management.
• Conducted Operations Review and Release Management Meetings with DEV Team to verify test criteria establishment, project plan, rollout and fallback plan was reviewed and all downstream users affected were involved in project from inception to rollout.
• Developed test plan, test cases leading to the development of a business solution, defect management on HP Quality Center. Experience with database testing SQL.
• Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering the existing applications.
• Ensure the data is extracted correctly from the source, delivered to its destination, and correctly uploaded through the use of a variety of methods such as mainframe file and web services.
• Worked closely with multiple development teams in order to ensure the correct implementation of the requirements and Interact with the Production Management Team to support UAT & Production environment during pre/post implementation validation.

Confidential

Junior Quality Assurance Tester

• Worked on major multi-platform projects for US domestic teams and external Confidential Reinsurance clients.
• Created release notes for products that offered Traditional Premium Financing, Captive Capitalization, and Leasing.
• Working knowledge of Sybase.
• Assisted with the both the Fresno AS400 and Puerto Rico Euristika product conversion and integration.
• Provided business analysis use case development, Test Plan, Test cases, Data flow diagrams (Visio) and consulting support for systems, operations and leadership teams.
• Determine the overall QA plan and strategy for the QA projects. Recommend best practices and process improvements and followed Waterfall Methodology.
• Provided recommendation on what products meet the standards to be deployed in production.
• Knowledge of SQL queries on Sybase and Oracle for data manipulations and FTB Testing.
• Analyzed and created test scripts for premium financing, life insurance financing, Confidential Property Casualty and direct billing systems.
• Handled all the pre-release meetings for each of the product upper management teams review issues identified during Audit.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met through Clear Quest problem-tracking tool and conducted impact analysis.
• Highly proficient and advanced user of Microsoft Office Application suite - Access, Word, Excel and PowerPoint.