SUMMARY:

• Strong Executive leader with 21 years of experience and a known reputation for attracting talent, developing resources, and building organizations
• Proven leadership ability in building QA, Change Management, Localization and Technical resolution organizations that deliver last line of technical support, internal change processes, translations of software and manual/automated solutions using multiple technology stacks (Microsoft Selenium/C#, Web Test, Atlassian and HP ALM)
• Ability to lead and direct QA solutions that can be incorporated into CI/CD pipelines to reduce costs and increase test accuracy
• Successful management of 80+ Quality Engineers distributed in multiple regions in the US as well as international locations to deliver follow the sun testing
• Highly adept at identifying process improvements, socializing solutions and implementing appropriate changes
• Extensive Client and Partner Relationship Management experience creating trusted partner relationships with internal and external clients
• Demonstrated ability to create KPI’s and reporting for C level executives that communicates the current product state as well as identifies areas of opportunities
• Proven track record in delivering significant improvements in operational efficiency and stability

Confidential, Scottsdale, AZ

Senior Director of Quality Assurance

• Reporting project status and critical issues to C Level management as well as Board of Director members
• Setting objectives and priorities and ensuring the effective allocation and use of resources
• Developing and administering budgets
• Developing long - range plans and am a key participant in strategic planning for team functions.
• Translating strategic goals and priorities into technical strategies and objectives
• Introducing best practices and ensuring the timeliness and quality of products and services
• Coordinating team activities and efforts among different internal organizational groups
• Preparing and maintaining job descriptions for positions that report to me
• Writing and conducting performance reviews, providing ongoing performance feedback. Establishing salary budget and approving salary increases. Making hiring decisions
• Utilizing a broad internal and external network of professional contacts and resources to explore new approaches for solving problems and enhancing the department’s capabilities
• Frequently interfacing with executives inside and outside the organization to make operational and project-related decisions that resolve critical issues, gathering industry and competitive information, and fostering a productive professional network
• Working on a diverse range of critical and complex problems of significant scope where analysis of situations or data requires evaluation of a variety of factors, an in-depth understanding of current business and technological trends, organizational objectives and political dynamics
• Making decisions that require integrating knowledge of best practices, competitors, product lines, business cycle, product development and financial information
• Authorizing changes in departmental processes and procedures
• Establishing and communicating departmental objectives that align with function and company strategic direction
• Providing operational and project direction to department managers and monitoring performance against agreed upon objectives
• Making policy exceptions under unique and/or urgent circumstances
• Reviewing team objectives and results to evaluate success of operation, quality, schedules and budgets
• Responsible for developing and accountable for executing department strategic plan and budget. Key contributor to IT Operations strategic planning
• Approving department policies, procedures, metrics and standards
• Making decisions that have moderate to significant impact on the overall success of the function, one or more business units and/ or company operations
• Participating in the development, modification and execution of policies that affect one or more business units or the company

Confidential , Scottsdale, AZ

Quality Assurance Director

• Responsible for planning, driving and managing QA efforts from small to large complex projects
• Established and implemented quality assurance standards and compliance process for multi-client organizations
• Provided testing effort estimates and work with Delivery management and technical leads to maintain project schedules and to ensure on-time completion of test deliverables
• Reviewed current client QA processes and re-define QA criteria and standards
• Improved the efficiency and effectiveness of existing client processes by evaluating their current quality assurance practices
• Managed test teams in multiple international locations
• Developed, implemented, and published performance metrics for quality improvement initiatives; measure product quality improvement through a comprehensive metrics program
• Provided guidance and subject matter expertise to all feature teams on QA methodologies and processes; educated feature teams regarding their responsibilities in achieving on time and quality deliverables

Confidential

Quality Assurance Director

• Responsible for establishing and implementing quality assurance standards and the compliance process for all front end and backend applications
• Member of the Front-End and Back-End Architecture groups responsible for aligning technologies and processes across products
• Managed test teams in multiple international locations
• Reviewed QA processes and implement measures to achieve continuous improvements enforcing the defined QA criteria and standards across all international locations
• Improved the efficiency and effectiveness of existing processes by evaluating the current quality assurance processes and their development creating transparency of QA processes and their sustainability
• Collaborated with development teams to develop, publish and implement software quality assurance plans
• Coordinated and facilitated quality assurance activities across projects
• Developed, implemented, and published performance metrics for quality improvement initiatives; measured product quality improvement through a comprehensive metrics program
• Provided guidance and subject matter expertise to all feature teams on QA methodologies and processes; educated feature teams regarding their responsibilities in achieving on time and quality deliverables

Confidential, Tempe, AZ

Quality Assurance Manager

• Responsible for establishing and implementing quality assurance and compliance process
• Managed 6 QA team members
• Collaborated with development and QA teams to develop, publish and implement software quality assurance plans
• Established internal IT service quality standards, policies, and procedures
• Coordinated and facilitated quality assurance activities across projects
• Increased the number of defects found in a non-production environment by QA over 80% in turn decreasing the number of defects found by UAT
• Developed, implemented, and published performance metrics for quality improvement initiatives; measure product quality improvement through a comprehensive metrics program
• Provided guidance and subject matter expertise to IT teams on QA methodologies and processes; educate IT teams regarding their responsibilities in achieving on time and quality deliverables
• Designed and implemented test strategy and develop estimates for complex test projects
• Coordinated test case review sessions with business users and development teams
• Acted as a QA Scrum Master for all defect and project work
• QA TFS 2012 (Visual Studio) Admin

Confidential, Scottsdale, AZ

Quality Assurance Manager

• Managed 20 QA team members, both employees and consultants on-shore and off-shore
• Orchestrated turnaround of a sub-standard quality assurance department
• Reduced the emergency application changes by 59%
• Reduced production defects from previous year by 66% on critical production applications
• Increased the number of defects found in a non-production environment by over 200%
• Redesigned the Quality Assurance Process to improve the quality and speed of testing as part of a larger project to redesign and document the software development lifecycle
• Created and maintained schedules for all QA activities
• Acted as a liaison between the QA team, business teams, other internal IT groups, and executive management
• Identified project risks, handled issues and escalated as necessary
• Represented the QA team in the process development effort for project lifecycles
• Developed templates to improve the QA process
• Worked with customers to trace problems and identify solutions to improve functionality
• Led teams that performed all quality assurance testing on web based relocation applications
• Administered Mercury’s Test Director including general administration, security, form development, and process design
• Coordinated multiple international system upgrades including identifying areas of risk, managing all information technology testers, managing business partner user acceptance testers, and reporting results to executive management
• Reviewed and provided feedback on project documentation including business requirement documents and functional design documents
• Member of the Process Engineering Team responsible for process improvement across IT
• Managed resource availability and team interaction including assigning team tasks and creating MS Project schedules that integrated with other project teams
• Communicated with end users gathering information to define work pain points, develop work plans, and develop business processes to resolve project issues
• Held and participated in meetings with various department heads to create solutions to simplify problems and workarounds for process flows of projects

Confidential, Scottsdale, AZ

Senior Quality Assurance Analyst (Consultant)

• Created test plans and test data sets
• Created internal customization requirements and sponsor requirements based on project informational forms
• Created validation plans and validation summaries
• Created traceability matrixes
• Tested Touch Outcomes Collector devices on a Windows CE platform developed in VB and .net
• Reported testing results & activities directly to executive management

Confidential, Manitowoc, WI

Quality Assurance/Auditor (Consultant)

• Created test case guidelines and procedures
• Created a defect tracking development and requirements mapping processes
• Defined test terminology as well as the creation of all tables and templates used in the testing lifecycle.