Senior Software Test Engineer Resume Westminster, CO - Hire IT People

SUMMARY:

Drive Quality Improvements | Improve Processes | Dedicated and Effective Tester and Leader
Collaborative leader and team player known as driven, thorough and self - motivated in testing life cycle using agile methodologies.
Recognized for problem-solving and going above and beyond on critical tasks for project completion while maintaining current priorities.
Integral team player, helping others and highly effective in flexible work-style environments.
Demonstrated skills in leading teams and managing test teams using customer-focused, communicative and collaborative approach to drive improvements.
Extracting Requirements
Writing Test Cases
Manual & Automation Testing
Quality Assurance
Root Cause Analysis (RCA)
Integration & System Testing
Training
Tandem Pathway Management
Agile / Scrum Methodologies
Requirements Analyzing

PROFESSIONAL EXPERIENCE:

Confidential, Westminster, CO

Senior Software Test Engineer

Responsibilities:

Wrote and executed manual test cases; created automated tests in Quality Center / ALM which needed debugging and vetting before they could be run in continuous lab.
Led development, implementation, execution and maintenance of software tests through planning strategies that supported development of public safety software using Agile / scrum methodologies.
Developed software test processes and procedures for existing products and performed and administered iterative shift left quality assurance testing where focus was on quality throughout release cycle, increasing communication and accountability of all stakeholders.
Analyzed feature requirements from FDD and UI technical specifications, assessing and evaluating test and automation-related requirements.
Participated on PCAD Defect Reduction Team, scrubbing defects created under waterfall process and receiving recognition for progress made towards improving quality and maintaining customer satisfaction.
Spent extra time testing interface configurations, testing performance defect in time for release and spending weekend time testing to resolve customer issue after upgrade and was acknowledged for it.
Assisted other teams in CAD MOL and tested new PMDC functionality test efforts, providing prompt feedback for fixes and receiving acknowledgement.

Technical Support Specialist

Confidential

Responsibilities:

Trained Confidential 's Canadian counterpart test team in CAD / Mobile / AVL / AWW / ATM and PMDC products during 18-month project.
Trained designated resource on Tandem / HP Compaq pathways, configuration settings and deployment for cross training purposes, becoming shared activity.
Maintained Tandem / HP Compaq systems for the System Test department for release testing purposes.
Took over leadership of PCAD maintenance team, working closely with development, deployment and management teams.
Deployed software for release testing and was instrumental in testing new automated deployment and upgrade tool for use in field.
Cross-trained team members on CAD / Mobile applications as well as Tandem / HP Compaq system for remote testing purposes.
Developed Tandem training program and delivered 1-week class to Canadian Confidential Software Group, including Test, Automation, Performance Tools and Development teams in Montreal, Canada.
Led strategic effort across test team to create RCA analysis policy and process for defects, helping drive improvement programs going forward.
Received monetary (highest award) Bravo Award for working tirelessly and effectively over extended period on strategic project, testing patch sets in parallel with 6.7.3 and managing 6.7.3 efforts on or ahead of schedule; went above and beyond, ensuring work was completed properly.

Confidential, Boulder, CO

Systems Technologist / Customer Support Lead

Responsibilities:

Supervised and assisted in providing technical customer support of proprietary public safety products as well as Tandem / HP non-stop systems.
Monitored open tickets for accuracy and timely handling. Supervised 8 customer support team members.
Provided both 1st and 2nd level customer support and was part of after-hours on-call team.
Developed and organized Tandem System Admin class curriculum.
Trained customer support team members and other departments on Tandem and proprietary CAD applications.
Created Customer Support Technical Guide directed to new-hires.
Maintained Applix system and any requests from internal resources pertaining to software.
Presented several Tandem Admin classes at Annual User's Conference in California.