SUMMARY:

• Dynamic, performance - focused, and goal-oriented Software QA Tester with broad-based knowledge and experience in manual and automated black/grey box testing of web and mobile applications.
• Armed with solid communication and problem-solving skills.
• Capable of taking initiative and utilizing keen eye for detail in handling multiple projects; Coordinating efficiently with individuals from all levels, as well as providing adequate solutions to arising conflicts.
• Strategic Thinker, who can clearly see the benefits and flows of most situations.
• Good decision maker, thinking clearly under pressure. Welcoming tough, accurate critiques as helpful in achieving highest levels of performance. Interested in the challenge of searching solutions
• Good power of concentration and Strong sense of duty. A Team Builder with accomplished ability to motivate and guide

CORE COMPETENCIES:

Technical Acumen: Mac OS, Windows | HTML | PHP | JavaScript | SQL | CSS | JIRA | Bugzilla | Mantis | Selenium WebDriver | JMeter | Chrome | Firefox | Edge | Safari | Firebug | Fiddler | VirtualBox | Mobizen | Chrome Developer tool | aLogcat

PROFESSIONAL EXPERIENCE:

Confidential, CA

Software QA Tester

Responsibilities:

• Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues
• Took part in creating test documentation from scratch (test plan, test suites, test cases, test coverage matrices);
• Run GUI testing to verify web application quality with regards to Industry W3C standards;
• Tested functionality using Chrome, Mozilla, Safari & Edge browsers to ensure cross-browser compatibility of the application;
• Developed SQL-queries/procedures for database and backend testing
• Performed functional testing of web application elements based on specific test data;
• Performed comprehensive regression testing of new builds providing feedback to QA manager / developers team;
• Verified fixed bugs and provided feedback / statistics on weekly Scrum meetings;
• Created single team collaboration channel using Slack messenger;
• Facilitated and maintained collaboration environment for QA team through Google cloud services (Google Drive, Google Docs Suite);
• Prepared test environment by creating different user categories in project database to check different user roles;
• Wrote test documentation test plan & created testing checklists for all sections of the web application;
• Designed and created automation testing scripts in Selenium Webdriver and run them;
• Performed regression testing with new releases deployed by development team;
• Performed Usability testing to detect ergonomic and accessibility issues in the app;
• Reported bugs to Bugzilla environment with further tracking and validation of files issued by developers;
• Performed static testing and analysis of iOS / macOS application based on application elements’ charts;
• Interacted with developers, system engineers, and testing teams to identify applications defects
• Participated in software design review meeting creating appropriate Test Plan;
• Performed functional testing on iOS devices (iPhone 5S, iPhone 6, iPhone 6S Plus, iPhone 7) and Mac OS (MacBook Pro 2015, Air 2013 @ MacOS 10.12.3);
• Performed functional testing on Android devices
• Worked closely with outsourced development teams overseas.

Confidential, Phoenix, AZ

Responsibilities:

• Fraud Detection and Annotation Accounts
• Analysing customer accounts for returns and refunds
• Examination customer history returns
• Writing trouble tickets for Market place products
• Assign new inventory (using add in tools)
• Moving and fixing wrong items disposition
• Editing inventory and containers
• Hunting and fixing IOL inventory
• Ensure inventory accuracy
• Inspecting products for defects and damages

Confidential

Regional Sales Representative

Responsibilities:

• Planning, developing and implementing effective marketing communication campaigns for new products in North Region, as a result 3% Market Share increase and 14% increase in monthly spending for prepaid customers
• Effective targeted campaign with Vendors of Kiosk and Terminals (instant payments into mobile account), as result increase in 1.5 % monthly payments for prepaid segment
• Managing relationships, negotiation of contracts and compensation agreements with Dealers and Distributors
• Managing a team of 5 outsource employees for North Region
• Develop performance goals and objectives and monitor the achievement of those goals.
• Weekly, monthly controlling of sales performance of the outsource team and result’s presentation to Company stakeholders
• Monitoring of dealers’ metrics to determine levels of customer service provided, and works with peers and stakeholders to improve customer experience
• Managing customer complaints, product quality issues, product requirements
• Regular Sales trainings related to new Products and services to Dealers, Sales and Customer care in order to increase Sales revenue
• Analysis the territory potential and determining of the value of existing and prospective customers
• Coordination of sales effort with marketing, sales management, logistics and technical service groups

Confidential

Training Manager

Responsibilities:

• Maintain training programs in a manner that motivates personnel to learn
• New trainings implementation, Creation of brochures and training materials
• On-board new hires and assign them to training sessions
• Assess employees’ skills, talents, performance and productivity and prepare written evaluations with advice for improvement
• Track current industry issues on Point of Sales in order to include the weak points in the training

Confidential

Training and Development Manager

Responsibilities:

• Maintain training programs in a manner that motivates personnel to learn
• New trainings implementation, Creation of brochures and training materials
• On-board new hires and assign them to training sessions
• Assess employees’ skills, talents, performance and productivity and prepare written evaluations with advice for improvement
• Track current industry issues on Point of Sales in order to include the weak points in the training
• Strategy elaboration and implementation for Sales Increase to increase Sales of Confidential Products via Aero Project
• Negotiating and Opening of new points of Sales covering all regions
• Marketing research and individual research of each point of sales
• Elaboration of Motivation and Compensation Programs for the Sales Representatives, as a result achievement of the least churn rate of employees
• Weekly and Monthly communication of results to Company’s stakeholders

Confidential

Training Manager

Responsibilities:

• Identifying priorities and drawing up training plans
• Maintain training programs in a manner that motivates personnel to learn
• Monitor performance to verify training results
• Updating training records