CAREER OBJECTIVE:

A leadership role with a manufacturer requiring strong academic credentials and solid background in quality improvement and assurance.

SUMMARY:

• Strategic quality assurance and operations professional with 40 plus years in quality assurance in a high volume manufacturing environments.
• Broad - based experience in manufacturing of Automotive components, electronics, electromechanical equipment, machining, friction brake pads and drum brakes, machined components, metal stamping, forging, welding and casting. Strong leadership in the development and pioneering of strategic and final inspection programs, continuous improvement, process improvement, logistic, quality assurance, lean manufacturing systems, customer interface, Confidential deliverable, PPAP, APQP, with a core focus on customer focused and process driven.
• Team Leader in ISO/QS9001/9003 Certifications, ISO140001; Kaisen-Lean Manufacturing Champion; Jidoka (Error Proofing); Set-up time reduction, Pull System (Kanbans); TQM, 5S’s; Just-in-time (JIT), poka-yoke; Cause & Effect Diagram; Six-Sigma, Confidential ’s Work Instructions
• Knowledgeable of SOP; process controls/plans, flow charts; Gage Repeatability and Reducibility, GR&R; PPM/Cpk reduction; continuous process improvement, CAR, PAR and SCAR processes, Lean and Continual improvement methodology and GD&T methodology.
• Multi-site operations; training, scrap and cost reduction; safe launch, Material Review Board (MRB); Pareto Charts; gage calibration; supplier and customer development and Geo-Dimensional and Tolerancing (GD&T) and Metrology.
• Serve as educator/mentor in the design of training curricular; implementation of Certified Quality Operators; provide training in PFEMA, SPC, ISO/QS900, PPAP, and Work Cell. Results are reducing warranty returns, rework reduction, scrap reduction and customer satisfaction. Consistently increase in productivity and efficiency.

EMPLOYMENT HISTORY:

Confidential, Newton, NC

SQE/Quality Assurance Customer Service Engineer

Responsibilities:

• Report to Regional Quality System & Concerns Manager.
• Held responsibility for two direct reports and 2 indirect reports.
• Directly responsible for all Customer Quality concerns or issues, PPAP’s, PRR’s, RMA’s, Cost Recovery as well as key deliverables, focused on continual improvement.
• Provided weekly reported to Confidential and AAM Senior Leadership staff, regarding quality metrics for GMC-C Mexico and CMF AAM China and GM Auburn Hills, GM Mexico and SGM in China.
• Implemented a robust problems-solving process, Confidential, 5Why, Fishbone Diagram along with supporting objective evident that adhere to GM DDW guidelines.
• Provided critical Statistical data with a focus on reducing customer complaints, improved feedback to manufacturing plants, and engineering supported by thorough root cause analysis, and PCA’s permanent Corrective Actions; Scrap 75%, Warranty claim reduction by 45%. Utilized PPAP’s, Confidential, Control Plan, Flow Charts, Cpk and PDCA, worked with cross-functional teams to reduce and identify risk to all stakeholders.
• Developed Layered Process Audits (LPA) and Statistical Process Control (SPC) to drive continual improvement efforts.

Confidential, Newton, NC

Contract Quality Customer Engineer

Responsibilities:

• Report to Regional Quality System & Concerns Manager.
• Provided weekly reported.
• Implemented a robust problems-solving process, Confidential, 5Why, Fishbone Diagram along with supporting objective evident.
• Provided critical Statistical data with a focus on reducing customer complaints, improved communication between Engineering, Manufacturing plants and Supplier Quality to reduce Scrapworked with cross-functional teams to reduce and identify risk to all stakeholders.

Confidential, Milwaukee, WI

Sr. Quality Assurance Manager, Quality Manager

Responsibilities:

• Selected to provide leadership, planning, testing and development, measuring, and continuous improvement for the Fabrication Department and HD Quality support.
• Implemented Kaizen, 5 Why and quality methodologies for final inspection processes that promoted growth of engineers.
• Simultaneously safe launched three New Process and Platforms.
• Selected to provide leadership in planning, testing and development, measuring, and continuous improvement for the Fabrication Department.
• Performed Champion Lean initiative, GR&R and Development, Product and Process Validation.
• Scrap Reduction - Improved feedback to manufacturing plant and engineering by root cause analysis

Confidential, Morganton, NC

Quality Assurance Engineer/ Operations Manager

Responsibilities:

• Reported to Corporate VP Quality and held responsibility for six direct and 32 indirect reports.
• Designed and implemented Kaizen and quality methodologies to final inspection processes that promoted growth of engineer and management resulting in improved productivity of 35%; reduced supplier defects by 55%; reduced incoming inspection by 75%; and reduced overtime hours by 95%.
• Safe launched 15 new products; implement ISO/QS9003, and increased customer response by 75%.
• Reduced supplier defect rates (PPM) by 40% in 10 months by increasing inspection, implementing vendor certification and reduced incoming inspection by 75%.
• Spearheaded Fast Action response teams in production, quality, logistics, implemented JIT and FIFO system reducing time by 40%; created customer handling system reducing complaints by 40%- 20 plus on-site supplier quality audit for internal and external.
• Achieved Scrap Reduction of $650K - Confidential ’s - Improved feedback to manufacturing plants, and customers by 45%, root cause analysis, permanent Corrective Action. Provided SQE support of manufacturing and assembly in Mexico, Germany, Manila, and with end-users.
• Lead continual improvement efforts toward TS16949 Certification.