SUMMARY:

• Working in Confidential as a QA Analyst.
• Experience in multiple Domains like Networking, Technical Analyst (QA & BA), POS (Point of Sale), Finance (Knowledge in Trade like Cycle, Derivatives, etc.…)
• 5+ years of experience in QA Testing ( Point of Sale & Finance)
• Experience in STLC and Defect Life Cycle
• Experience in Software Methodologies like SDLC, Waterfall and Agile
• EMV - Collis Tool (Debit / Credit) (American Express, Visa, Master Card)
• Knowledge in Automation tool QTP for Functional Testing.
• Expertise in Manual Testing (Functional, Regression, Integration, End to End and UAT)
• Experience in writing Test Cases, Executing Test Cases, Log Defects, Track Defects, and Link Defects to the Test Plan, preparing Test Summary Reports etc.
• Experience in Front-End and the Back-Office Application
• Knowledge in Tableau BI Tool (Analyze Data and generate reports based on the requirements)
• Knowledge in Microsoft Reporting Services BI Tools (SSRS)
• Experience in UNIX, SQL, JIRA, HP QC/ALM, Bugzilla, MS Office (Word, Excel, Power Point)
• Experience in Scrum Meetings, Status Meetings, Daily Review Meetings
• Experience in both Banking & Finance and Point of Sale (POS) domain
• Creating Test Scenarios and Providing Test Data for UAT
• Co-coordinating between On-shore and Off-Shore

TECHNICAL SKILLS:

Languages: C, C++, Java, .NET, Visual Basics

Web Technologies: XML, HTML

Testing Tools: Quality Centre/ALM, QTP

Databases: Oracle, DB2, MS Access, SQL Server, Sybase (knowledge)

Defect Tracking tools: JIRA, Bugzilla

Office Communications: MS Office (MS Word, MS Excel, MS Power point)

Operating Systems: MS - DOS, Windows NT/ 95/98/2000/2003/ XP, 7 Solaris

Reporting Tools: (BI) Tableau, MS (SSRS, SSIS, SSAS)

PROFESSIONAL EXPERIENCE:

Confidential, Etters PA

QA Analyst

Roles & Responsibilities:

• Reviewing Story Cards prepared by Business Analyst
• Study and Analyze the existing Legacy POS Work Flow
• Ensure that there are no gaps between the Legacy system and the upcoming PCMS system
• Writing & Executing Test Cases for the Bean Store POS Application in HP ALM
• Co-ordinate with offshore team for test case design and maintenance
• Participate on Register reloading and software application installation in the POS test stores, Participate in build installation in the POS Test systems once a new build is handed over to QA, Perform Build Verification testing of the new builds and provide QA sign off, Release Turnover Installations. And also back out.
• Perform the sale of special items like Age restricted items in the POS test registers and ensure that they work as expected
• Perform different kinds of tenders like cash, credit, debit, gift and Rite Aid specific membership cards
• Retesting the fixed defects.
• Experience in Using JIRA,HP ALM
• Testing Promotions, Sales, Discounts, AD Sales. Verify that coupons and promotions work as expected.
• Main Focus is to execute the Test cases and compare the PCMS Bean Store Application results with the Legacy Application result sets.

Environment: Front End-JAVA, Back End- MS SQL Server 2012, Tools - JIRA, HP ALM, Share Point

Confidential, Bentonville, Arkansas

QA Analyst

Roles & Responsibilities:

• Reviewing the requirements and analyzing the requirements to ensure the smooth and quality delivery
• Provide inputs for estimating the time required for QA completion and preparing QA schedules
• Coordinating the project and team activities, defining and tracking metrics & Status reporting
• Developing QA strategies and Solutions adhering to the quality standards and practices investing maximum effort for adhering to the correctness and verification of Requirements
• Coordinating with business clients, onsite team & offshore team, thereby supporting the application and implementing QA process as per specifications provided
• Discussing business solutions with client business team, analyzing existing problems and improving the application stability through regression testing
• Performing Pre-Merge Test and supporting DIT
• Perform testing for different testing types like functional, system, regression, exploratory, security and user acceptance testing
• Coordinating Certification Testing efforts between different QA Teams
• Involve in the end to end QA activities for enhancements/customizations of Store Systems application support
• Preparing Test Strategy and Test plan documents, Identifying Test Scenarios, Design and Execute Test Cases
• Maintain and Enhance test cases for core POS functionalities like payments and refunds
• Maintaining Requirement Traceability, Testing and deployment of application enhancements, as well as project planning
• Conduct system study and co-coordinating with different strategic service team members for requirements verification, traceability mapping

Confidential

Sr. QA Analyst

Responsibilities:

• Facilitated Quality Assurance and testing in a Full life cycle Agile Environment
• Attended the Business and Functional Requirement Document (BRD) review meetings conducted by BA team to better understand the application functionality and to gather Functional requirement Document (FRD) to create the Test Plan and Test Scenarios.
• Participated in implementing detailed test-plans and test-cases according to the Acceptance Criteria provided by Business Analyst (BA)
• Involved in writing Test Scenarios and Test cases from Design specification documents.
• Proficient in working with testing tools and carrying out Functional testing, GUI Testing, Integration Testing, Regression Testing, End to End Testing, and UAT testing.
• Hands on experience using ALM/QC to create, organize, execute and maintain test plans, test cases, bug tracking purposes & generate test reports
• Ensure all test plans and test cases created covers the business requirements and meet all standards established by the QA organization
• Involved in creating UAT test scripts and documenting the test steps
• Involved in testing web services and schematic user interface
• Validated XML files against schema using oxygen and update them as required
• Involved in testing Web services and XML with tool called ‘SOAP UI’. Used this tool to locate WSDL file on internet, create Test cases and execute, run them
• Conduct backend testing by querying databases with SQL manipulations and check for data integrity and proper routing based on workflow rules at each step
• Involved in defect reporting and assigning the defects to development team through Quality Center.
• Generated Reports
• Worked with Agile Project management tool called Version One and provided daily updates to the Scrum Master
• Attending Daily SOS (Scrum on Scrum) and providing the Story status to the Business.
• Showcase the User story to Concerned Product Owner for the Story Acceptance
• Lead and Coordinate Quality Assurance offshore / onshore team efforts for the assigned initiative
• Co-ordinate with Developers for defect analysis and performing Regression Testing.
• Conducted/Participated in QA team meetings, defect report meetings, KT sessions and development meetings.

Environment: Quality Center/ALM, Soap UI, Version One, SQL, Oxygen, TOAD, Guvnor DB, OracleJAVA, J2EE, Web Services, Share point, MS Office, MS Project

Confidential

Associate Service Delivery

Responsibilities:

• Troubleshoots issues on VPN connectivity, faulty RAS/VPN usernames, unsuccessful logins, authentication issues
• Review activities, issues, utilization on a regular basis and report to the Team lead
• Monitor dormant and redundant accounts on ACE and provide solutions to minimize them
• Co-ordinates with internal and external customers on VPN RAS related issues
• Understands ways to extract reports from ACE
• Daily Service Review:
• Understands the Service levels and metrics
• Co-ordinates with internal technical teams in resolving any customer issues
• Provides solutions to develop and maintain client specific databases
• Updates and maintains documentation needed for audit status
• Worked on Tandem Watch dogs. Run the jobs, check and resolve the alerts on Tandem screen, raised tickets based on severity.

Confidential

Responsibilities:

• Run Jobs, based on the Checklist for both Tandem and IBM Jobs, as time Mentioned. IF any job failed to run, then check for any outage from the concerned Team, and raise a Ticket and pass it to the concerned department.
• Server Re-boots (10 servers)
• We work on Tickets for both Freescale and Motorola.
• We receive emails to Outlook, based on the issue, we raise tickets, and either passes the tickets to the concerned Teams and few tickets we will resolve.
• We Work on Cell Work Issues
• Unix & VMS Password Reset
• Every Month we change the login Passwords, for all the servers, for both locations EKB & Toulouse.
• If any Netback up failures, Consodhrs Reports, D351 rejects, Missing Transfer Price for any Device, and so on.
• For all the issues we work, we call back to the customer to conform the same.

Confidential

Level I - Technical Support Voice

Responsibilities:

• Well-versed in Tier-I troubleshooting of ISP Broadband viz. DSL, Home Networking Wireless Internet connection issues (Modem, Routers).
• Tier-I troubleshooting of Email issues of customers and
• Troubleshooting of the proprietary Software of the client (i.e. WEB MAIL)
• Product Sales
• Desktop Sharing - Accessing the customers Computers through a link and troubleshooting their issues.
• Understanding the customer's tone and providing resolutions for their queries with empathy.
• Acquainted in providing resolutions to the technical queries of customers spontaneously and efficiently.