SUMMARY:

Conscientious, dependable, business savvy technical professional with over 10 years of experience in operations, teambuilding, and managing projects. Eager to contribute to an environment that can use an eloquent, knowledgeable leader to analyze and propose ways to improve organization's structure, efficiency, and profits.

TECHNICAL SKILLS:

• Quality & Improvement
• Planning/Strategic Planning
• Technical Management
• Confidential Agile Certified
• Analytical/Detail Oriented
• Operations
• Onsite Auditing
• ISO 9000/OSHA Compliance
• HIPPA/PHI Compliance
• Test Case Writing/Execution
• Linux Operation System
• OSS/ BSS testing. Project Management
• Process Improvement
• Standard Operating Procedures
• Leadership Development &
• Microsoft Excel, PowerPoint, Access, Word, Mainframe, SharePoint, Avaya
• Confidential Application Tester ( UAT, IST, BST)
• Knowledge of Marketing Management(SMU)
• Packaging
• Waterfall Methodology
• HP Semiconductor Testing

PROFESSIONAL EXPERIENCE:

Confidential

Web Application Test Manager, Dallas, TX

Responsibilities:

• The sales person will be able to use an IPAD using Confidential & Confidential web services URL to create unified sales transaction.
• Action: The test team creates the test cases base on high level design (HLD), system requirement (SR), and business process (BP) documents. Test Manager (TM) facilitates daily meetings with test team and stakeholders to inform and track the progression of testing activities and critical highlights on any changes throughout the process. The TM maintains
• Test management tools called Application Lifecycle Management (ALM) /Quality Center (QC) and Rally DEV are used to keep track on progression of the project. The IST testers test the functionally and the associated APIs while working closely with the developers to detect any nonfunctional activity during the process of contractual agreement generation. Another tool is use is call the Soap UI, which is in a XML format and show the failure error.
• Experienced in Joint System Testing (JST), Business Scenario Testing (BST), and User Acceptance Testing (UAT)
• Create Test case and Test Execution
• OSS/ BSS Testing

Confidential

Corporate Quality Assurance, Las Colinas, TX

Responsibilities:

• Ensure deliverable are within business requirements
• As a quality assurance analyst on a corporate level conducts and documents basic and moderately complex quality assurance checks of core product deliverables for clients prior to release, including: newly identified insurance policies, cycle claims selections for coordination of benefits billings, Provider Disallowance reports, and medical support enforcement files. Assists in identifying and correcting errors.
• Confidential Holdings are able to save, recover, and reimbursement monetary expenses to insurance company, providers, and patients by sending accurate data provide by the client.
• Trained quality assurance analyst on new upcoming imaging systems to review healthcare claims
• Managed the defect management tracking system using SharePoint
• Facilitate the Quality Review Board to investigate defects and create a root cause analysis of findings.
• Worked with Marketing to announce new feature added site wise from our Quality Assurance Department for the new SharePoint conversion.

Confidential

Revenue Management, Fort Worth, TX

Responsibilities:

• Situation: Provide Customer Service
• Task: Resolve customer conflict pertaining to Confidential & Confidential Uverse payments
• Action: As a revenue management representative, performed the highest quality service to meet customer concerns on delinquent payments. Our process was to counsel the customer and find out the issue for the delinquent payment and provide a solution to avoiding termination. If service has been disrupted, and a payment has been made by the customers. The revenue management representative will restore the service.
• Result: Confidential & Confidential collects billions of dollars by collecting on old debts and final payments.
• Trained New Hires
• Managed inbound and outbound call systems( CRM systems, Avaya)
• Able to resolve conflict and come to a resolution of Customer’s issue
• Monitor Average Call Handling time reports for managers

Confidential, Arlington, Texas

Senior Test/Sort Quality Control Analyst

Responsibilities:

• Trainer of new hire, lead inspector, electrical tester, yield and defect management. Responsible for all final product transactions with the support of the Business Planner and shipping coordinator for on time deliverable to domestic and international shipment.
• As a final tester working in the Quality Control Department (Die cage), performed multiple tasks as a photolithography associate, trainer for multiple Fab operations, and electrical testing. The process was mapped out by operations and once the process has complete within that operation, the associate move the Lot Box to the next stage to its appropriate operation by the comets system and staging practices. Comets system are scripted, which provides the associate to view previous operations. Most of the product owner codes controlled by the cycle time. I managed the cycle time process when arise within the fab process.
• Write SOP for Confidential frontend and backend process
• Completed indebt for the Photolithography process (Cost/Developer, Alignment, Inspection of 150mm, 300mm wafers
• Liaison between Wafer Fab (Manufacturing), Sort/Electrical testing, Business Planner, and shipping for on time delivery of final product.
• Managed start material and test wafer recycle processes.
• Re - engineered the quality control department
• Reticle management
• Trained OSHA, Wafer handling, Chemical Safety, and Protected