EXPERIENCE SUMMARY:

• Masters in Computer Application and Over all 15+ years of progressively responsible experience as a Sr Test Architect, Test Manager, Business Analyst, Technology Analyst, Automation Test Lead, and Managed Services in Telecom Domain (OSS/BSS).
• 8+ year of strong experience as a Test Manager and Senior IT Professional for an Onshore - Offshore Testing business unit for Confidential & Confidential retail stores PoS applications, Confidential & Confidential call center Java based application and CAS Customer approval system online application (that determine customer credit worthiness).
• Total over 5+ years’ experience in AMDOCS Ensemble, Retail business in understanding it to conforms the business ( Confidential Sprint-Nextel) requirements as a SME and Quality Check of Amdocs-CSM module.
• Strong experience of 2 years of production support including resolving DB issues for AR/GL module, Implemented collection module as per disconnection business algorithms using shell scripting and PL/SQL Confidential Confidential (Malaysia).
• Expertise in Automation Testing using Selenium WebDriver/Grid (Functional & Regression Testing), TestNG, Maven and Eclipse.
• Actively involved in testing SOAP/REST API, using SOAP UI.
• Professional experience in all phases of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC) that include Requirement Gathering, Analysis/Design, Documentation and Testing.
• Led test teams to work with dev/business teams in finalizing business requirements, Defining Testing strategies, Test Planning, Project planning, Test release management, reporting, resourcing and delivery of testing project releases.
• E2E experience in all phases of Project life cycle (Initiation, Planning, Execution, Control, and Closure) and managed deliveries by using Agile, Scrum (Sprint) and Waterfall methodologies extensively.
• Solid experience in writing Test scenarios, Test Conditions, Defining Test Cases, Developing and maintaining Test Scripts, Test plans, Defects and Status Reports.
• Experience in performing Integration, System, Smoke, Product, Regression Testing, UAT, GUI and Data Integrity Testing.
• Experienced in Quality Center/Test Director/IBM Rational Jazz/ Bugzilla Test Management tools and Bug reporting tool.

TECHNICAL SKILLS:

Operating Systems: Windows 9x/2K/XP/NT,Unix,MAC-9,MAC-x

DATABASE(S): Oracle 7.3, SQL

LANGUAGE: C, Basic Java,PL/SQL, ASP,HTML

Content Management System: Interwoven Team Site

Billing Product: AMDOCS-Ensemble, Enabler 5.5

Tools: n Bug Tracking Tool: HP QC, Selenium RC/IDE/WebDriver/Grid, TestNG, SOAP UI, Maven, Eclipse, IBM Rational Jazz, Clear Quest, Bugzilla, Webtracker, JIRA, Toad

WORK HISTORY

Confidential

Test Manager

Responsibilities:

• Analyzed and evaluated existing Confidential & Confidential Retail Stores PoS applications and Confidential & Confidential Call Center Application with Amdocs Billing system Confidential backend and CAS (Customer Approval System), prepared detailed workflow, sequence diagrams, outlining system capabilities and process to build testing strategy.
• Solid experience in Test scenarios, Test Conditions, Defining Test Cases, Developing and maintaining Test Scripts, Test plans, Defects and Status Reports and automated Test Scripts using Selenium.
• Coordinated and worked effectively with team in building automation framework from scratch using Selenium, Java, TestNG, Maven and Eclipse.
• Expertise in Designed and developed Continuous Integration/Deployment (CI, CD) using Jenkins, Git in cloud environments.
• Ensured SLA progress, project planning, tracking, reporting and release deliveries.
• Integrated results across 3 different locations in US and 2 in India, spearheaded all situations, defect and test governance meetings.
• Strong Expertise in Agile/Scrum environments by Coordinating different Scrum Masters, product owners and different team members for Agile assignments.
• Oversight given to Data flow verification through webapps/middleware/DB using PL/SQL queries to validate data integrity.
• Oversaw resource assignments in alignment with requirements and project scope, Played key role in project management and Stakeholder steering meetings/workshops.
• Extensive work experience and expertise in system testing, integration testing, regression testing, and Performance testing, End to End Testing, Cross Browser Testing, API and user/business acceptance testing.
• Highly experience in Requirement Analysis, Change Requests management and Estimation. Active participation in code deployments, implementations, Bug Fixes, defects analysis and root cause analysis.

Environment: - HPALM, Clear Quest, IBM Rational Jazz, Selenium, JIRA, Toad, SoapUI, Telegence (Amdocs Ensemble) Billing system, OMS, Confidential & Confidential Java based Retail Stores and Call Center web applications.

Confidential

Senior Technical Associate

Responsibilities:

• Provided production support from Confidential side to AMDOCS implemented Billing system.
• Handling daily Billing Payment posting and AR/GL activities trouble shooting any failure and fixing them Confidential backend DB using PL/SQL and CSM (Ensemble)
• Developed Quality check and Implementing Business rule change for Collection module used for disconnection algorithms as Confidential business team requirements, using PL/SQL scripts and procedures.
• Coordinating and attending the production support for data patches released on production env.
• Involved in requirement gathering and problem solving discussions/reviews from client business side with other Stakeholders.
• Manage the creation, sign-off, and implementation of the testing strategy and plans.
• Applying any required Data patches on production released by AMDOCS.
• Developed and implement several new processes that served as the foundation for quality of the system.

Environment: Windows XP, PL/SQL, Unix, CRM-Clarify, Toad, Putty, AMDOCS-Enabler 5.5, CSM, HP QC.

Confidential

Associate QA

Responsibilities:

• As part of Testing, Performed different activities on the BANs (Billing Account Number) and Subscribers like payments, charges backouts, refund, Adjustment and Adjustments reversals etc on Amdocs CSM module.
• Defining test set for the certification cycles, certification estimation, feature /functional testing and user experience testing.
• Regression testing for existing CSM functionalities, defect management, issue verification and RCAs.
• Running the schedule and interfaces jobs (EOD, phase IN, Payment-tech, ACH jobs etc) and troubleshooting them.
• Extensive data validations for GL related in DB.

Environment: Tuxedo, Trumpet, windows operating system, CVS, TD, AMDOCS-Ensemble, HP QC, Amdocs CSM.

Confidential

Associate QA

Responsibilities:

• Lead a Testing track of 5 Team members.
• Responsible for designing, developing test plans use cases and executing test scripts.
• Performed Integration, functional, Regression, and system testing.
• Preparing System Test Cases (Functional, Negative, Boundary, GUI, Interface, Regression, Database saving) Using HP Quality Center

Environment: Windows 9x/NT/XP/2K, CMS-Interwoven, CVS, VSS, TD, HP QC

Confidential

Associate QA

Environment: SQL server, Windows 95/NT/2K/XP.TD.

Responsibilities:

• Responsible for designing, developing test plans use cases and executing test scripts.
• Performed Integration, functional, Regression, and system testing.
• Preparing System Test Cases (Functional, Negative, Boundary, GUI, Interface, Regression, Database saving) Using HP Quality Center

Environment: Windows 9x/NT/XP/2K, MAC-9, MAC-X, Bugzilla, VSS, CVS, Interwoven Team Site