Technical Analyst Resume ,IL - Hire IT People

SUMMARY:

Implemented test design specifications for all new functionalities to ensure adherence to service levels agreement.
Developed test plan and execution of application programming interface (API) testing
Instituted test management processes using best practices and procedures.
Evaluated existing processes and provided recommendations for standards, guidelines, and procedures.
Enhanced and developed automated tests scripts to match existing system functionalities.
Lead combined on - and off-shore quality testing team.
Played essential role in creating key testing metrics and reports to clients and internal management.

PROFESSIONAL EXPERIENCE:

Confidential, IL

Technical Analyst

Responsibilities:

Worked with business leadership and team members to tested and create new processes in support of existing product functionality and improved their experience and overall satisfaction. Assisted Human Resource department in the creation of an IT requirements document for new hired employee and termination. Prepared new work station this include set up new computer desktop and assign desk location. Overseeing the IT server room operation and keep record of all IT used and unused inventory and its assigned location.

Confidential, IL

Senior Quality Assurance Analyst

Responsibilities:

Client Service: Improved user experience and overall client satisfaction by partnering with external clients, internal development, and delivery teams to ensure the completion of testing milestones, activities and tasks.
Project Management: Integral participant in cross-functional troubleshooting of complex e-Commerce systems and software, delivering recommendations for solutions and improvement from bug re-creation, tracking, and management to final production release and client approval.
Test Management: Led the testing process including review of test scenarios, validation of entry/exit criteria, presiding over defect triage meetings, management of defects, and building reports of test metrics that impacted clients’ revenue streams, customer facing functions, and internal functions.
Subject Matter Expert: Delivered high-quality consultation to business partners and served as technical advisor for testing of web application functionalities.

Confidential, Chicago, IL

Senior Quality Assurance Lead

Responsibilities:

Operations Management: Supported the Quality Assurance Manager and Director with operational and resource planning through providing hour and cost estimates for existing and upcoming projects.
Testing Strategy: Managed and developed detailed test strategies, test plans, and test cases that incorporated regression tests, functional tests, and data validation.
Training & Development: Assisted QA Manager in creating and implementing training and development plans for existing and incoming QA team members.
Website Management: Managed 14 different partners’ websites and email marketing campaigns.

Confidential, Chicago, IL

Software Quality Assurance Analyst

Responsibilities:

Test Execution: Designed and developed test plans and led the execution, addressing issues with the Developer and Team Leads to ensure end user satisfaction.
Systems Troubleshooting: Identified systems process problems and triggered corrective action before defective processes produced a defective product.
Team Lead: Headed the onshore team comprised of Developers and QA Testers during critical conversion processes.

Confidential, Elgin, IL

Software Quality Assurance Analyst

Responsibilities:

Responsible for the creation and execution of test scripts to support the e-Commerce Web applications and Mainframe applications. Responsibilities included assisted in ensuring the overall integrity of the testing plan and test strategy. Designed and developed QA test cases for assigned applications functionalities. Worked with business and technology leads to identify the appropriate data for testing and prepared data for testing. Identified and thoroughly documented defects found during test cycle. Assisted developers and technical support staff in identifying and resolving opened issues. Assessed and revised test scripts based upon test results and/or changes in the product design.

Confidential, Northbrook, IL

Quality Control Analyst

Responsibilities:

Responsible for the creation and execution of automated scripts to support claims applications. Developed repeatable test models for regression test and testing of defects in the build release, as well as planning for future releases. Handled defect identification, documentation, communication, and following through the resolution according to business requirements. Implemented and enhanced testing techniques, best practices, and methodologies for an automated testing environment. Created and maintained the test environment supporting the automated test techniques.