SUMMARY:

• QA Manager / Test Manager with 11 Yrs. experience in Software Industry, excellent track record of managing & delivering complex and large scale end to end test phases for ERP Implementationand Roll out projects. Deep knowledge in Retail, Supply Chain Management, Logistics, CRM and E - Commerce domains
• Proven experience in key management and thought leadership in Enterprise Test Architecting space.
• Functional experience with Oracle Retail ERP Suite, Oracle EBS Financial suite and exposure to Salesforce CRM/SFDC
• Designed test strategy, test methodologies, governance model, best practices, test environment strategies, test data management, test metrics, defined roadmap for test development at enterprise and program level
• Extensive experience with defining test Scope, test estimations, budgeting, resource management, test Planning, test scenarios, test conditions, test cases and traceability for different test phases
• Managed and delivered Plan & Analysis, Design, Development, Testing (Unit, System, Integration, end to end, Regression, Performance and UAT Test phase), Implementation, Warranty and Production Support with global delivery teams
• Implemented Data Driven, TDD, BDD, and Hybrid test automation framework using automation tool - HP UFT / QTP, Selenium IDE / Web Driver, OATS, SOAPUI API, JUNIT, Jenkins (CI / CD tools)
• Managed end to end Performance Engineering delivery for Oracle ERP Stack - defining Performance test approach / strategy, evaluate product and recommend best fit to client technology stack, environment sizing and data needs for AUT, measure and report SLAs for Baseline Test, Load, Stress, Scalability and Endurance tests
• Managed Defect Management, Change management, risks and issue management and escalation process
• Managed day to day delivery activities, tracked and reported progress with metrics, risks/issues with mitigations to Program and Sr. leadership daily and weekly - Ensured test closure with all relevant stakeholder’s sign-off
• Installed and setup Test management tools like Quality Center, HP ALM, QTest, JIRA, Rational ClearQuest to manage the end to end test management with transparent reporting framework
• Excellent presentation, inter personal and stakeholder management skills - including liaising with 3rd Party vendors to align project goals, timelines, dependencies and ensured deliverables are met
• Excellent experience in different SDLC models - Traditional, V Model and Agile methodologies
• Good understanding of test audit processes - Test Maturity Model (TMMi)
• Test Strategy and Planning
• Business Analysis
• Project / Program Management
• Test Estimations and Costing
• Quality Management
• PMO Setup and Management
• Test Architect and Management
• Onshore and Offshore Delivery
• Distribution and Retail Process
• Test Governance
• Risks and Issue Management
• Replenishment Process
• Test Data Management
• Stakeholder Management
• Accounting & Financial
• Test Environment Management
• Executive Presentation
• Customer Relationship Management

TECHNICAL SKILLS:

ERP Packages: Oracle Retail Suite v9, v12, v13 and v14 - ORMS, ORPM, ORSIM, OReIM, Allocations, RPAS, RDF, AIP (Advanced Inventory Planning), Item Planning, Scaling, ORPOS, Oracle MICROS, Oracle Apps v11 & v12 - Oracle SCM - OM, Pricing, Inventory ManagementOracle Financial - AP, AR, GL, FA and Cash Management (CM)

Operation Systems: Windows NT / 2000 / XP, LINUX

Programming Languages: C, C++, JavaScript, VBScript, Unix Shell scripting

Database: Oracle DB, Oracle Exadata, MySQL, MongoDB

Integration Technologies: SOA Architecture, Oracle AIA, TIBCO and RIB (Retek Integration Bus)

Test Management Tools: HP Quality Center, HP ALM, QTest, Rational ClearQuest, JIRA

Automation Tools: HP QTP, UFT 12, Selenium IDE / WebDriver, OATS (Oracle Application Test Suite), SOAPUI

Performance Test tools: HP Load Runner, HP PC, AppLoader, JMeter, NMON, Dynatrace, Splunk

Utilities and Tools: Jenkins (Continuous Integration tools), SVN, UC4 Scheduler, Control+M, MS Visio

PROFESSIONAL EXPERIENCE:

Release Test Lead

Confidential, Seattle, WA

Responsibilities:

• Responsible and Accountable for the end to end test delivery of overall Replenishment program (comprises of 5 projects) using V-Model, Hybrid and SCRUM methodologies.
• Provide thought leadership and governance to all the projects (5 projects) in the Replenishment program and ensure testing delivery is managed in comply with the test standards and timelines by project test leads
• Accountable to review and confirm the test estimates, costing / pricing and assess the resource plans and enable test leads onboard the right skills at the right time
• Defined Master Test Strategy / Approach, Test Governance model, testing standards, processes and tools and educated project teams, clients and vendors to standardize and industrialize the test methodologies and ensured the project test leads are adapted
• Responsible to work with cross-functional teams - Business Analysts / Solution architectural meetings to understand the business processes across systems, system architecture - integrations, infrastructure, application scalability, data & user growth etc. to assess the testable and non-testable functional and non-functional requirements
• Create and Manage overall program test scope, work plan, deliverables / milestones and align the dependencies and test dates with all internal and external stakeholder and roll up to the program plan
• Performed POC for Oracle Retail - RPAS stack using Selenium Web driver, OAT, RPAS frameworks and developed hybrid test automation framework to support the organization goals
• Ensure Requirements (functional & non-functional) and test cases for various test phases - (System Test, System Integration, End to End, Performance Testing, Regression test, User Acceptance Test (UAT Phase), conversion and Operation Acceptance tests) are reviewed and signed off by the Business teams
• Defined test environment strategy and needs for the overall program and aligned with the Application, Solution and Platform Architect teams
• Lead day to day performance test engineering activities - running performance tests, analyzing the bottlenecks (leveraging CPU & Memory usage graphs), identify the root cause and recommend best performance optimization solution to ensure it meets defined SLA’s. Tests are Baseline, Load and Endurance tests
• Drive day – to – day test delivery and risks / issues and report the status (incl. metrics / KPIs), to the Program and Sr. Leadership weekly and participate actively in the monthly delivery reviews with QA Directors
• Accountable to ensure all test phase deliverables met the agreed exit criteria and Sign-Off by all relevant stakeholders and close the project deliverables as expected

Technologies used: Oracle Retail Planning Suite – RPAS Server, RPAS Fusion Client, Advanced Inventory Planning (AIP), Item Planning (IP), Demand Forecast (RDF), Pro*C, Java / J2EE, PL/SQL, Integration technologies – TIBCO, MAS, Power Centre, RESTful Services and RIB. Automation Tools – Selenium WebDriver (Java), JIRA, Confluence, QTest and HP ALM

Program Test Manager

Confidential

Responsibilities:

• Key responsible to understand the different Line of Business (LOB) delivery model, processes and bring in the Accenture Test Methodologies, Tools and Assets that fits the overall test delivery model for the Oracle without compromising the testing quality
• Developed Test Strategy for the Oracle implementation programs for different LOBs and standardized the process at Enterprise level and ensured the projects adhered to the standards
• Actively involved with cross-functional teams – Business Analysts / Solution architectural meetings to understand the business processes across systems, system architecture – integrations, infrastructure for the multiple programs to assess the testable and non-testable functional and non-functional requirements
• Responsible and Accountable to deliver the end to end test phases – System Test, System Integration, UAT, Regression Test, Performance and OAT phases for the multiple programs in parallel with 75+ resource team size
• Developed detailed Test Environment Strategy and data management process to leverage across the test phases by optimizing the redundant efforts thereby cost savings
• Developed re-usable, sustainable and maintainable automation framework using Selenium WebDriver (Java), OATS, Junit, TestNG and SOAPUI tools for functional, Integration and regression tests for multiple roll outs
• Developed, reviewed and signed off test scenarios, test conditions / cases for the Manual and Automation suite for multiple projects and ensured Project and Business Leadership aligned with the scope and coverage
• Provided SME Support to Onshore & Offshore teams and provided fixes / resolution for the script defects
• Managed defect triage meetings and CR processes with all stake holders involved in the program delivery
• Actively involved in TMMi and conducted many interviews and outlined the outcome and next steps
• Report weekly test status and metrics to the Program Leadership and IT Directors, End of Test Closure Reports to the IT Change Management Leadership and participate in the GO/NO decisions
• Involve actively in the cutover and deployment activities for PREPRODUCTION and PRODUCTION and ensured the sanity checks, smoke tests and Operational acceptance has been completed and signed off prior to GO-LIVE

Technologies used: Oracle Apps – OracleEBS – FA, Cash Management, Payables, Receivables, General Ledger, Oracle SCM – OM, Advance Pricing, Inventory Management, Oracle WMS, Oracle SOA, HP ALM, Oracle ADF, PL/SQL, Java, Selenium WebDriver (Java), Junit, TestNG, OATS, SOAPUI

Performance Engineering Lead

Confidential, Milwaukee, WI

Responsibilities:

• Understand objective, scope and timelines from client’s perspective and provide performance test estimates, costing and resource skill set to support the performance delivery
• Participated in solution architectural meetings to understand the system architecture – integrations, infrastructure, application scalability, data & user growth etc. and identified the non-functional requirements
• Analyzed and understood non-functional requirements for ORMS (Foundation and Purchasing) and ORPM (Pricing), functional areas and proposed the road map to deliver the performance test deliverables
• Defined comprehensive performance test framework, strategy / approach, best practices and provide governance to overall performance engineering delivery
• Assessed performance test and monitoring tools, Performed POC and recommend tools that would fit to the organization / client technology stack (w.r.t – Application, Integration and infrastructure)
• Created detailed work plan, identified dependencies and worked with multi-stakeholders to align the delivery dates and handover of the dependencies to enable Performance testing as planned
• Worked with solution and technical architects and defined performance test environment infrastructure sizing needs – Installed and setup performance test and monitoring tools – HP LoadRunner, HP PC, NMON and Dynatrace
• Provided technical guidance / assistance to the team to resolve complex performance bottlenecks
• Installed and setup Performance test tools –HP Load Runner (HTTP, Oracle and Java protocols) and HP PC,) SOAPUI for the Oracle Retail – Form based requirements, TIBCO WebServices, Batch jobs testing
• Led day to day performance test engineering activities – running performance tests, analyzing the bottlenecks (leveraging CPU & Memory usage graphs), identify the root cause and recommend best performance optimization solution to ensure it meets defined SLA’s. Tests are Baseline, Load, Stress and Endurance tests
• Educated clients, vendors and internal team on the Performance engineering methods, tools and processes to standardize and align on the process
• Responsible to track and report project progress, resource management, financial aspects, risks and issues to the leadership daily and weekly
• Managed change control processes effectively and delivered overall performance test closure reports with clear sign-off from all relevant stakeholders

Technologies used: Java / J2EE / Java Swings, Exadata x2-2,Oracle Fusion Middleware 11gR1 11.1.1.4, Oracle WebLogic Server 11g R1 10.3.3, RIB13.2.4, Oracle QA, TIBCO, HP ALM, HP Load Runner, NMON, DynaTrace

Program QA / Test Manager

Confidential

Responsibilities:

• Managed 4500+ MDs efforts of Test efforts with 25+ team member size span across different geographies – delivered System, System Integration, Regression Test, Performance tests and UAT testing successfully. Oracle Retail, EBS – OM & Finance solution is deployed in 200+ stores to operate the business in middle east regions
• Prepared Test Strategy / Approach, Test Governance model, testing standards, processes and tools and educated project, business and vendors and standardized the methodologies at enterprise level
• Analyzed functional and non-functional requirements jointly with Business Analysts, Functional Consultants and Architects and delivered the Test Scenarios and test cases for various test phases – Unit Test, System Test, System Integration, E2E, Regression Suite and Performance Tests
• Implemented Behavior Driven Development, Data Driven and Module Based Automation framework using Selenium WebDriver (Java), Junit and Jbehave. SOAPUI for testing the Oracle SOA Integrations (100+ integrations built)
• Created automation test scripts for the functional and regression suite using various automation tools and executed in different environments and maintained test results and coverage
• Involved in defect triage and change management processes and ensured all critical defects are being fixed and delivered to the test team for the retest and regression tests
• Implemented the CI / CD pipeline to ensure the continuous delivery for the new features / functionality to test phases and production systems – used Jerkins, Rundeck, StartTeam tools
• Tracked and reported the Program Test progress with metrics to the leadership
• Managed and ensured the Oracle solution and business data meet the quality standards, and all stakeholders are signed off on the quality prior to GO / NO-GO decisions
• Managed Post-Go Live support for a period of 8 months in liaise with business end users, business analysts, functional consultants, development teams and ensured business expectation are met by delivering the productions fixes are deployed on time

Technologies used: Oracle Retail Suite, Oracle EBS Suite, Infor WMS, Java / J2EE / Java Swings, PL/SQL, Pro*C, Unix Shell Scripting, HP Load Runner, HP ALM, SOAPUI, Selenium WebDriver (Java), Junit and Jbehave

Project / Delivery Manager

Confidential

Responsibilities:

• Reviewed Proposals (RFP), Prepared Delivery Model & Governance and participated in Orals with Senior Executives
• Developed the effort estimates for the development and test phase and prepared detailed project plan and staff the right skills to deliver the new features
• Prepared and delivered Test Plan, test scenarios and cases for the functional and automation test scripts
• Implemented Test Driven Development (TDD) model to deliver the new features ensuring the quality and no impact on the existing solution in the production
• Delivered Unit Test, System Test and Regression Test suite using manual and automation test scripts in different platforms, Managed defect and change management process
• Involved in defect triage meetings with the functional, development and test teams for the on time fixes
• Track the day to day operations and manage client expectations, report the project status, KPI’s and risks and issues
• Manage the resource expectations, manage conflicts, recognize and reward the resources and provide the feedback
• Participated in monthly delivery and audit meetings with the Sr. Leaderships

Project Manager and Test Manager

Confidential

Responsibilities:

• Managed 1200+ MDs Test efforts for Oracle Retail implementation – MOM Suite & Store Systems integration with external 3PL Logistic, Oracle Financial suite and bank applications, and rolled-out the solution across 35+ stores over a period of 10 months to help the customer to enter the Asian market
• Prepared Test Strategy / Approach, standards and setup test management tools and educated the teams across the locations ensured the best practices are adapted in the test delivery process
• Test Driven Development model is implemented to verify the reconfigured solution meets the business requirements and identify the gaps to develop
• Reviewed System functional and integration requirements for the various applications – merchandising, price management. Warehouse management, financials and reporting systems and identified testing scope
• Prepared System & System Integration Test Cases, ensured the full coverage of the requirements
• Collaborated and Managed communications with US Client Team, Delivery Team and 3rd Party 3PL Team at Hong Kong and China.
• Actively involved in preparing the development, test and production environments. Performed Operation readiness test in collaboration with Technical Architects, Development and SI teams to ensure systems are ready for go-live
• Actively involved in GO- NO-GO decision making meetings to provide the sign-off
• Ensured solution is delivered with good quality with in the budget and timelines. Project closure with all approvals from leadership

Technologies used: Oracle Retail ERP Suite v13.2 (ORMS, ORPM, OReIM, OReSA, ORSIM, ORPOS, ORCO, ORBO,) Oracle EBS Suite – AP, AR & GL. SQL, PL/SQL, Java / J2EE / Java Swings, Unix Programming, COGNOS v.8b, Data Stage v7.5.1, TIBCO, Web Services v6.1.0.5 and Crystal Reports v10.1.3.2c

Integration Lead

Confidential

Responsibilities:

• Participated in Analysis and Design phase to understand the business needs and documented the functional and non-functional requirements
• Responsible to review integration design documents for various business processes like item, Purchasing, Inventory control, Sales & Service Management integrating with Siebel CRM application
• Prepared Test Strategy, Test Plan, Test data and Test Environment, and performed System Integration Test execution in collaboration with multiple systems involved in the solution
• Review the technical designs and support development teams to provide any clarifications and enable dev team to build the integrations as per design
• Developed automation scripts to test the TIBCO interfaces between Legacy systems, Oracle Retail and Siebel CRM applications – using SOAPUI tool
• Provided functional KT to the test team. Reviewed and signed off unit and system integrated test cases
• Actively involved and managed defect triage process. Supported dev team in resolving the issues where required.
• Liaised with other projects managers to align the project plans, deliverables and testing activities to ensure the dependent components are delivered on time
• Managed communications, tracked and reported the Integration delivery status to the Program / Project Managers.

Technologies used: ORMS, SQL, PL/SQL, XML, TIBCO, Web Services v6.1.0.5 and Siebel CRM

Test Lead

Sep 2007– Aug 2008

Electronic Retailer –Germany – Retail Custom Development, Ingolstadt, Germany

• Involved with the client test organization and understand the testing model and procedures
• Understood the functional behavior of the Sales, Service and Inventory control applications and provide reviser KT to the business analysts
• Involved with Business Analysts while deriving the requirements for each sprint - ensured functional designs / user stories are in place
• Developed test approach, test plan and test environment strategy and built test environments in collaboration with Technical Architect teams
• Managed and delivered day to day test activities and ensured all test phases for each sprint has been delivered on time and within the budget
• Responsible to review the System & System Integration Test cases and liaise with business for the sign off
• Managed the day to day communication with the Project Management and Client teams and managed the relationships effectively
• Created automation scripts using WinRunner Test Script Language (TSL) and Executed System and Regression Test Cases. Reported defects to development teams
• Driven Defect management and Change management process effectively. Implemented defect prevention methods to prevent from reiterative of defects / issues
• Prepared and present the “Lesson Learnt” from each release and recommended the preventive and improvement plans

Technologies used – Java / J2EE, Struts Framework, Centura, SQL, PL/SQL, Unix Programming

Functional and Performance Test Engineer

Mar 2007 – Aug 2007

Sainsbury’s - UK Grocery Retailer –e-Commerce BM Upgrade Project, Bangalore, India

• Analyzed and understood the functional and non-functional requirements for the e-Commerce upgrade solution
• Developed Test plans, created manual test cases for System Testing, System Integration and End to End processes, and also developed Performance test cases
• Installed HP Load Runner (Web protocols – HTTP / HTML, Web Services Protocol) and setup monitoring tools
• Developed LoadRunner scripts using VuGen – leveraged Parameterization, correlations, Ramp-up, and think time configurations to test the e-Commerce portal
• Developed SQL scripts to generate the instant larger test data to support the Load & Stress tests
• Executed Functional and Non-Functional Tests. System and System Integration Test, Performance tests, analyzed and identified the bottlenecks based on the load runner reports and coordinated with development & database teams for the resolutions
• Peer review the automation scripts developed by the team and provide feedback
• Proactively reported day to day progress and updated on the potential risks and issues where applicable

Functional and Test Analyst

Oct 2005 – Mar 2007

Williams – Sonoma Inc., US, - Oracle Retail Customization Project, Bangalore, India

• Analyzed and understood the business requirements and prepare the functional design for the ORCOM and RMM extensions, co-ordinate with the functional lead to review and sign off with the business
• Conducted functional walkthroughs with the technical design team and transitioned effectively to convert FD’s into low technical designs further on to code
• Helped test team to prepare the functional test cases for System and Integration Test phases
• Actively involved in peer reviews for functional designs and test cases
• Executed system and system integration tests with the testing team and reported defects for further fixing.

Career Progress

• Working for Slyon Technologies from Oct 2016
• Worked with “Accenture Services Pvt. Ltd. ” as a “ Business & Integration Arch Manager”from Oct 2005 to Sep 2016

Education &Personnel Details

• M.B.A (I.T. & Marketing)from India, 2003
• Bachelor of Science from India, 2001
• ISEB / ISTQB Certified Professional,
• Valid visa Status – H1B
• Present Location – Bellevue, Washington

(Nagaraju A V)