EXPERIENCE SUMMARY:

• Having 9+ Years of diversified experience as an STB Test Engineer and QA Test Engineer/Video Network Engineer. Analyzing, designing, testing of windows, web and mobile - based applications. Has extensive experience in Full - cycle Testing.
• Experience in Cloud TV player app, Spectrum app, Charter Spectrum Guide and ARRIS, Humax (DVR/Non - DVR) STB’s testing
• Experience in working on DAC and DNCS Controllers and verifying the Provisioning status and Entitlements.
• Experience to validate STB information using Putty, verify the DSG Tunnel information, CMTS connection status, CAS info, SIC Lineup data, STB Registration flag status in AWS, Packets incrementing status.
• Actively participating in troubleshooting calls find the root cause and fix the STB issues and Guide issues.
• Experience in verify Golden keys on spec guide, Mini guide and PPV channels
• Experience in Confidential Network and STB's (set- top box), WIFI, Telecom, Retail, Service & Business Development, Government & Defense.
• Experience working on Scrum (Agile methodologies), Rapid V model and Waterfall methodologies.
• Experience in verifying STB Menu Functionality: Search, Guide EPG data on Spec Guide and Mini Guide, My Library, TV Shows, Movies, Video Store, Apps, DVR, PPV (Pay per View), Closed Captions, Guide narration, DVS, Settings & Support functionality.
• Experience in ISO9001 and SEI-CMM Quality methodologies
• Experienced in Data driven Testing, Cross browser testing, and Parallel Test execution using Selenium WebDriver, Testing and selenium Grid.
• Experience in STB activation end to end process, VOD end to end testing, VOD Back office, Spectrum guide flow
• Expert in testing Product Based applications (Desktop, Mobile and Web based applications).
• Expertise in Smoke Testing, Functional Testing, Regression testing, ad-hoc testing, GUI Testing, Integration Testing, Conversion Testing, Cyclone Testing, Production Validation Testing, System Testing, Installation Testing, Compatibility testing and End-To-End testing.
• Strong knowledge in writing test cases for Mobile (Android, iOS) devices
• Experience in Mobile (Android, iOS) testing
• Strong QA skills in testing mobile, web, bug tracking, etc.
• Knowledge and understanding of video delivery and transport systems
• Expertise in Troubleshooting and resolve Guide error issues using Linux commands
• Knowledge and understanding of IP Networking, TCP/IP protocols, UDP protocols, Routing and Switching
• Knowledge of QAM and or DOCSIS Video delivery systems
• Using coding methods in specific programming languages to initiate or enhance program execution and functionality
• Experienced in testing FiOS Mobile App - Dashboard, Watch Now, DVR, My Recordings, On Demand, Recently Watched, Favorites, My Library, Settings, Parental controls, Preferences, Cloud on iOS and Android Devices using BHR3/BHR4 routers.
• Comprehensive knowledge of embedded system test plans, procedures, and testing standards
• Well-exposed in embedded system development, QA testing, and embedded system applications
• Extensive knowledge of developing test approaches, creating test suites, and test process improvement methodologies
• Interface with different departments within the organization regarding new deployments and CDL s
• Strong familiarity with iPhones and android operating systems and applications
• Performed compatibility testing with various mobile handsets to ensure that functionality working as expected.
• Experience in Manage, administer, and maintain all internet and intranet sites
• Research/analyze data processing functions, methods and procedures
• Experience in implementing e-commerce solutions using the ATG platform
• Experience in Oracle WebLogic and middleware and deployment strategies
• Deployment experience in a multi-tiered architecture using a J2ee framework
• Exposure to Agile Software Methodologies
• Experience in front-end development working with development teams on the deployment of web based applications
• Experience in network design, operational support, hands-on implementation and configuration of network infrastructure
• Strong knowledge and experience in Front End UI Design and proven experience with the development of large-scale customer facing internet applications.

PERSONAL SKILLS AND QUALITIES:

• Resourceful and adaptable to pick up projects or projects midway in testing and complete it on time, even during tight deadlines.
• Having excellent Analytical & Conceptual skills and a quick learner who can easily pick up and learn new concepts.
• Self-motivated, well planned, organized and punctual having clear communication skills to work with minimal assistance and guidance, alone or in the team. An avid user of internal knowledge base "Wiki".
• Excellent interpersonal skills to create a nice work environment around to get the work done effectively on time.

TECHNICAL EXPERTISE:

Languages: C, C++, Java, .Net, HTML, DHTML, Ruby

RDBMS: Oracle 9i/10g,11i, MS SQL Server2008/2008R2/2012, MS Access, TOAD, Post Gres SQL, Cassandra

Packages: MS-Office and Visio2010.

Bug Tracking Tools: JIRA, Bug zero, Version One, Bugzilla

Testing Tools: HP Application Life Cycle Management 11.0, HP Quality Centre, QTP, SOAPUI, Selenium RC, Selenium Web driver, Selenium Grid, Selenium IDE and Auto IT, Chef Work station, RIO Tool, Drum Tool, CLMS, Sword, Host matrices

N\W Protocols: FTP, TCP/IP, UDP, SNMP, IPV4, IPV6 and HTTP

Operating Systems: MS-DOS, UNIX, Linux, Windows 2000/XP/VISTA/7/8/8.1, Windows Server, iOS, Android

Web Servers: IIS 5.0/6.0/7.0, Apache, Tomcat, Amazon web services, Service Center, Virtual Private Cloud (VPC).

Wi-Fi Devices: Mallard, uIPC, BHR3, BHR4 router, Mobility (Android/iOS CE devices), Wired IPC devices

Cloud Services: AWS, Azure, ANT, Jenkins, Puppet, SVN, Nexus

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

Test Engineer

Environment: Chalk page, Drum/RIO tools, Host matrices, Chef Work Station, Linux, CLMS (Channel Lineup management system), Sword, JIRA Bug Tracking tool, TMC Rack, Spectrum, Arris, Humax set-top boxes and Spectrum Guide, AV Stack, Splunk Tool

Responsibilities:

• Responsible for effective configuration, provisioning, operations, monitoring, and maintenance of systems which include hardware, software and other related infrastructure to support video applications. The individual will support multiple internal and external teams supporting applications within a Digital Cable Environment.
• Performed Planning and Implementation initiatives within the VO P&I group- such as new product introduction, video sourcing, video monitoring, hardware and software code upgrades, certain aspects of Spectrum Guide deployment, equipment re-IP, RF spectrum and bandwidth re-allocation, zoning initiatives, security initiatives, managing off-ramp service of national channels into markets, implement Integrated Linear Video Solutions, MPEG4 distribution.
• Performed Auto provisioning on Humax (model of boxes 210H, 110H), Arris, Spectrum DVR and Non DVR boxes.
• Provide engineering support and direction for new or existing technologies and current operational initiatives.
• Experience in Mobile (Android, iOS) testing and verify all dashboard/Menu functionality
• Strong QA skills in testing mobile, web, bug tracking, etc.
• Provide best practice QA methodologies throughout the software lifecycle.
• Experience in Validating Trick Plays on DVR Recorded contents, VOD Assets, and PPV Events.
• Responsible for providing ongoing analysis of video platforms that support the Spectrum Guide platform to ensure they are operating as expected and find potential opportunities for improvement.
• UNIX and Linux operating systems, troubleshooting and providing administration.
• Responsible for the end-to-end of the lifecycle of content via the video and IP asset delivery platform and ensuring a world-class level of service.
• Review and processes digital video assets, as well as, oversees the upload and transcode operations of such assets using prescribed tools and CMS (Content Management System).
• Successfully prepares all media and metadata, verifying incoming content and confirming receipt of content from the provider.
• Performing Amazon Web Services (AWS), VM Ware, and other cloud infrastructure technologies.
• Responsible for reporting on subscriber, health & usage metrics that include: executive residential video product reporting, product feature reporting, inclusive of subscriber, set top box, package and location metrics, supporting ongoing management of all TV platforms/products, guide optimization, audience measurement, programming support, and support tools for internal teams.
• Verify media and metadata are error-free. Works with the content provider to resolve errors.
• Detects and fixes missing metadata to ensure proper placement and display of video across platforms.
• Troubleshoots or escalates issues that occur within the Video Operations value chain
• Verify that all media and metadata follows the current specifications.
• Proficient in programming languages (Python, Ruby, Perl, Bash, java)
• Provisioning set top boxes through DAC (Digital Access Controller) and EC Controllers.
• Proficient in monitoring and logging tools such as Splunk, ETL Stack, (Elastic search, Log stash, and Kibana)
• Assists in oversight of the Video Operations organization in the design, implementation, maintenance, enhancement and troubleshooting of local telecommunications network equipment and signal processing.
• Knowledge in databases like SQL Server, MySQL, Cassandra, and Oracle.
• Knowledge of cable and telecommunications platforms and products, services, and competitive landscape
• Supports a cross-functional team to capture and validate timely and accurate data through the development and implementation of new dashboards and reports to provide enhanced support to feature and platform owners.
• Performing platform deployment and integrations of content platforms.
• Experience working with Cisco and ARRIS headend systems.
• Experience working with Edge QAMs in SDV, VOD, ERM and SRM platforms/environments.
• Experience working with Video Transport, and Video Delivery
• In-depth understanding of networking technologies (i.e. Layer w and Layer 3) and their related protocols (TCP/IP suite)
• Through an understanding of video delivery over unicast and multicast technologies
• Experienced to verify set top box information from Putty and Diagnostic screen
• Should perform Launch validation and Hub validation on different hub locations
• Should verify STB functional testing and multiple CMTS testing
• Establishes credibility with internal and external team members to direct Charter Business planning and implementation through capturing accurate health & usage data.
• Supports initiatives through working with Product & Feature owners, Product Intelligence, Business Intelligence, Advanced/Software Engineering, Network Operations, and Customer Operations.
• Creates highly efficient automated excel files to share repeatable insights.
• Supports product and feature launch with data analysis and presentation that reflects customer experience and usage of the new product/feature, when applicable.
• Executes performance and competitive market analysis for products, customer care metrics, achievement of plan objectives, etc. Monitors key performance customer experience indicators for the video product portfolio
• Ability to handle multiple projects and tasks, make decisions, and solve problems while working under pressure.
• Experience providing ‘on call’ support on a rotating basis to resolve system/application issues after normal business hours.

Confidential, Irving, Texas

QA Network Engineer

Environment: Windows, Quality Center/ALM, JSON, Selenium Web Driver, Selenium Grid, Selenium IDE, Oracle, UNIX, MS Office Tools, Java, HTML, DHTML, Web logic 10.x, JIRA, Dev tool, Confluence, FiOS Routers, FiOS mobility, Amazon Web Services, CDN.

Responsibilities:

• Performed testing and full lifecycle support of various Confidential Products including Set-Top Boxes and Broadband Home Routers
• Developing and testing load balance and functionalities of embedded systems and Perform Responsibilities of building test software to identify system component defects
• Experience to provide a Smoke test, ad-hoc, Regression Test, Sanity Test Results within the time frame.
• Support Quality Management team on lab studies and other quality assignments
• Supporting the development team in fixing and verifying the bugs logged by a team.
• Debug root cause of the issues using various logs.
• Attended high-level client meetings to give weekly status reports of testing and also involve in discussions about testing plans, bug triage, and risks.
• Interact with business owners with regards to changes in requirements and change requests
• Involved in legal compliance tests for Mallard 2, Mallard 3, and Cheetah.
• Developed and maintained automated regression test cases in Selenium WebDriver using Java programming language.
• Performed testing load balance and functionalities of embedded systems
• Reading and interpreting performance indicators of embedded systems
• Automation of functional testing framework for all modules using Selenium and WebDriver.
• Verified AWS for video streams on IPTV devices
• Worked on CDN, CMS, Metadata API, OTT/IPTV,
• Performed packet loss test for the Video Pixilation observed on Live TV on Mallard 2, Mallard 3, and Cheetah using MPEG Analyzer.
• Experience in executing test scripts and update the test results in Jira
• Analyzed requirements and involved in writing test cases for Mallard 2, Mallard 3, Cheetah boxes for GA and GA1 Builds.
• Experience in using Linux commands to enable logs and collecting the logs from set top boxes
• Experience in collecting Platform logs for set-top boxes using PVT Tool
• Experience in Understanding of IPv4, IPv6 requirements
• Prepared and executed scripts for DVR, Guide, VOD, Live TV, EAS, OTT Live TV, on Mallard 2, Mallard 3, Cheetah boxes
• Performed WPS pairing on Mallard 2 and Mallard 3 Devices
• Experience in network implementation concepts in order to provide assistance in creating and executing network validation scripts within a projected timeframe.
• Performed QA testing and technical networking set to assist with completing critical enterprise projects.
• Performed Code installation on Mallard 2, Mallard 3 and Cheetah Devices, Code Download and Monolithic on Tokenized and not - tokenized STBs with COAX and Ethernet IP Clients.
• Involved in a testing application on different mobile Platforms such as iOS and Android devices.
• Performed Compatibility Testing (cross Windows/ Mac and Android/ iOS platforms, cross browsers, cross-mobile devices - phones, tablets, iPads etc)
• Tested cloud-based mobile applications across multiple platforms touching the full stack across the web.
• Experience in Developing and maintains test scenarios and end-user test scripts to verify new functionality performs as designed and meets customer needs.
• Responsible for ensuring documentation meet requirements and execute test plan with quality Responsible for creating and executing regression testing, test plans.
• Communicate with vendors regarding script issues and software/tool defects Perform quality assurance testing for Client Private Network Services.
• Experience in reporting tools/reports testing Crystal Reports, Business Object, advanced SQL usage referred Experience of UNIX server’s full awareness of OS and variety of commands, ability to read and test scripts in various formats.
• Documenting Test Documents Using MS Office Tools - Word, Excel and PowerPoint.
• Solid experience with Back-End service testing with XML.
• Mentoring and Conducting training sessions for newcomers on a day to day testing activities like designing test cases, Test case execution, GDRP, Bug logging & Reporting, communication with a client.
• Part of whole Software Testing Life Cycle and good exposure to Software Development Life Cycle.
• Prepared Test Lab to simulate client environment (Software and hardware) so as to perform the exact operations, which would have been performed by clients.
• Possess good documentation skills. Designed, documented and audited User-Help Manuals for applications
• Trained new members of the team with DVR, Conflict resolution, Tuner Management modules.

Confidential, Ashburn, Virginia

Video Network Engineer

Environment: SIT/Production, QAM Channels, MPEG2, MPEG4, OTT, Splitters, Tera Term, Wire shark, Log Client, Wire link, CPE Manager, HNM (Home Network Management) Tool, DTI Express, IVAPP Tool, Hydra Server, CASMR, ISDS Server, HP Quality Center 11, iPhone 6/6s/6 Plus. IPad Air 2, Samsung Galaxy Tab, Lenovo Phab2, Mac book Air, Toshiba Tablet.

Responsibilities:

• Responsible for preparing test deliverables such as Test Plan, Test Scenarios, Test Cases, Test data, Traceability Matrix, Risk analysis report, Root cause analysis report, Test Logs & Operations Test Reports.
• Communicating with clients in stand up calls for new Project kick-off, update on the health of the project for potential risks & suggestions on risk mitigation during testing.
• Mentored, trained teammates/team on using different applications and understanding the testing requirements.
• Participated in Bug Triaging, tracking and reporting of bugs raised by self and other team members.
• Exclusively involved in UAT Testing by contributing towards UAT SETUP & participation in analysis and retesting of UAT bugs.
• Knowledge in code upgrade process, preparing Installation Qualification as well as Unit test Installation Checklist and Operational Qualification documents.
• Involved in testing the MoCA 1.0, MoCA 1.1, MoCA 2.0 on different Set-Top-Boxes and BHRs
• Involved in preparing the test areas to replicate in-home media network and tested the Interactive media guide application.
• Worked on networking components and services such as TCP/IP, UDP/IP, IGMP, HTTP protocols, DHCP, DNS and LAN/WAN technologies for FiOS TV
• Involved in configuring the serial port to monitor the serial logs from Set-Top-boxes while testing and troubleshooting the defects.
• Involved in testing FiOS Mobile App - Dashboard, Watch Now, DVR, My Recordings, On Demand, Recently Watched, Favorites, My Library, Settings, Parental controls, Preferences, Cloud on iOS and Android Devices using BHR3/BHR4 routers.
• Performed router upgrade and tested VMS/IPC, Mallard, uIPC, CE devices
• Performed stress tests CE devices on 2.4/5.0 and guest Wi-Fi settings Wireless network
• Performed WPS pairing on Mallard, uIPC, Android Devices
• Performed Activation of VMS/IPC P1/IPC P2/Mallard/uIPC using Public DNS entry in BHR3/BHR4 router with Ethernet WAN/COAX connections
• Performed stress test with different Line speeds to check the performance of SD/HD VOD
• Performed subscription of package validation for MPEG2 and MPEG4 channels in the channel map.
• Prepared and executed scripts for DVR, Guide, VOD, Live TV, EAS, OTT Live TV, on VMS and IPC.
• Experience in Upgrade/Downgrade premium packages in SIT and Production environment for FOA and Manage Trail.
• Verified Closed captioning for SD, HD, 3D and VOD content on VMS and IP clients with SD and HD Settings.
• Verified Help Videos, Widgets and apps with HTTP and HTTPS servers.
• Integration Networking and programming for DVR/MRDVR systems through switches, and Routers using TCP/IP suites.
• Performed installation of VMS/IP Clients to new members of the team for SIT testing.
• Performed functional testing on Parental Controls, VOD, DVR, MRDVR Packages.
• Performed switching IP Clients in Dual - VMS setup.
• Connected VMS/IP clients with Coax or Ethernet for streaming of Live TV, DVR, VOD, PPV events, Widgets, Parental Controls, Import settings.
• Verified Error codes for failover of TR-069 in SIT Environment.
• Performed Wireless testing with iOS, Android devices and reported to Network team with issues observed in Production.
• Performed Code installation on VMS, IP Client - Auto Provisioning, Code Download and Monolithic on Tokenized and non - tokenized STBs with COAX and Ethernet IP Clients.
• Performed Green wave BHR4 swap in SIT and production with different firmware 1.0/1.1/1.2/1.3/1.4.
• Analyzed requirements and involved in writing test cases for VMS/IP Clients for APR 2/3/3.0.2/3.1/4.0/4.1 Builds.
• Verified content on TAD channels in production on VMS, IPC and Mocking Bird
• Pairing/Un-pairing IP Clients from VMS with Basic DVR, MRDVR, Enhanced MRDVR packages.
• Performed manual testing for Video Capture for STB using HDMI, Component, Composite and S-Video for Motorola and Cisco STBs.
• Verified Widgets, HEM, IHA functionality in the Production environment.
• Prepared performance testing for new EVO-VOD on VMS and IPC in the Production environment.
• Involved in legal compliance tests for VMS, IPC, Mallard, uIPC, OTT Live TV.
• Performed packet loss test for the Video Pixilation observed on Live TV on VMS/IPC using MPEG Analyzer.
• Performed VOD stream capture to verify Ericsson Open Stream VOD Systems
• Experienced in authorization/de-authorization of CE devices to an account
• Experienced in the installation of Mobile App for iOS and Android devices
• Experienced in Persistent logs uploaded on stb's when issue observed in Mobility (Android/iOS) devices.
• Verified CDL - Unicast/Multicast liability for SIT HDM traffic.
• Performed stress test - VOD, DVR, Live TV streaming simultaneously on CE Devices, VMS, IPC
• Involved in testing Interactive Media guide application on different types of Set-Top-Boxes with different types of Broad Band Home routers (BHR’s) and ONT.
• Manually tested all new functionality on all beta and GA releases before being released into a production environment.
• Responsible for publishing daily and weekly status reports when needed.
• Experienced in creating, enhancing and maintaining high-end test scripts for various functional and regression testing using QTP and VBScript.
• Experienced in developing Functions and Parameterize the data by QTP.
• Strong experience in Database testing (backend testing) using Structured Query Language for table manipulation in SQL server and Oracle.
• Coordinated activities between technical, test and production support groups in Waltham - MA and Basking Ridge, NJ.