SUMMARY:

• Software Quality Analyst with 9 years of business and technology experience. Demonstrates interpersonal skills required to work with all levels of management, project teams and external vendors, including excellent verbal and written communication. Possess strategy development, time management and organizational skills and is accustomed to working in a multi - discipline, collaborative environment.
• 9+ years of experience as a Business and Quality Analyst, with a master’s in management information systems
• Exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands
• Experience in Managing projects and leading teams
• Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancements
• Experience in both Agile and Waterfall business environments
• Expertise in GAP Analysis, Process Mapping, Defining Business Requirements and Implementation
• Experienced in using HP Quality Center for testing and Defect tracking and Management tools like Rally
• Experience in working with Cross Functional Teams and interacting with all levels of management for requirements
• Excellent knowledge of Software development life cycle (SDLC) and Software test life cycle (STLC)
• Participated in Requirement Analysis with the development team and the client
• Experience in creating and developing strategic Test plans, Test Cases, Test Scripts and generating Test Reports
• Experience in Manual Testing using Quality Centre and JIRA on Web based and Desktop Applications
• Experience in Automated testing using Mercury’s QTP and Selenium
• Well versed in Functional Testing, Integration Testing, Regression Testing, GUI Testing and User Acceptance Testing (UAT)
• Actively interacted with the development team in resolving defects identified from testing
• Highly Motivated, Detail oriented, Versatile and able to work independently or as a part of a team Good analytical and problem-solving skills. Able to quickly adapt to new environments and learn new technologies

TECHNICAL SKILLS:

Technical Skills Testing Tools: QTP 7.x, 8.x, Quality Center 8.x, 9.x, GitHub, JMeter

Languages: Python, C, HTML, JavaScript, CSS

Database: MS Access, SQL Server

Methodologies: Agile, Scrum, Waterfall

Operating Systems: Windows 98/2000/XP, UNIX, Linux, Android, iOS

Tools: MS Word, Excel, Visio, Power Point, Open Office

PROFESSIONAL EXPERIENCE:

Confidential, CA

QA Test Lead

Responsibilities:

• Prepare detailed test strategy, test plan, test scripts and test cases by understanding the business logic and user requirements.
• Coordinate testing readiness effort, including creation of test plans, test cases and test scripts.
• Work with process team to confirm business requirements associated with testing effort
• Analyze System Design Document, Software Specification Document and prepared System test plan by dividing the application into manageable units.
• Document the requirements in the Requirements Module of Quality Center.
• Traceability Matrix to fix discrepancies in BRD and Test plan.
• Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered in scripts and tested properly.
• Delegated QA meetings with the team and Project Management.
• Prepare RTM, Test Plan, Defect report status
• Conduct defect review meetings.
• Identifying and analyzing quality risks.
• Determining testing scope using risk-based testing approach.
• Ability to react to changing project plans and come up with creative alternatives.
• Preparing and managing the project testing schedule
• Preparing and facilitating the implementation of test plans
• Participated in walkthrough meetings and defect report meetings periodically with the client.
• Recommended finely-tuned changes to meet all guidelines.
• Used strong time-management skills to juggle around multiple projects simultaneously.
• Initiated Defects review meetings with Developers and communicated with them for whole defect life cycle until the logged defect is closed and verified.
• Mentored new QA resources to understand the business process and our test methodologies.
• As an RPA Consultant providing End to End solutions for Business processes using Robotic Process Automation.
• Involved in prominent level RPA assessment and Solution design for a business process.
• Regularly interacted with the core developers to help fix defects in less time.
• Reviewed & fixed Business Process Production issues using Work Fusion
• Used various actions like Conditions and Loops, User prompts, Error Logging and commands like Object Cloning, OCR, Key Strokes etc., for coding the automation process
• Participated online meetings to demonstrate the capabilities of RPA for on-going projects and potential clients.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with process owners, stake holders, and designing, Coding, Testing, Debugging, Documentation and Implementation of Business Process Solutions.

Software Quality Analyst

Confidential. Charlotte, NC

• Conduct manual, user experience and functional testing of Java developed data cleansing and cost modelling web applications for healthcare industry products
• Conduct manual regression testing of Excel developed data cleansing and cost modeling applications for healthcare industry products
• Write functional test cases web and Excel applications
• Gather test data via MicroStrategy custom reports
• Create and edit test cases and steps in HP ALM Quality Center 11.00
• Compose user guides and checklists for users of web and Excel applications
• Create site layout for Business Analytics intranet site including content development
• Manually test intranet site layout and functionality (multi-browser)
• Log and track web application testing defects in JIRA

QA Test Lead

Confidential, Dallas TX

Responsibilities:

• Designed the entire testing plan, test case scenarios and test cases for the business application based on functional documents, UI workflow and SRS.
• Reviewed Business requirements, IT Design documents and prepared Test Plans which involved various Test Cases for all assigned module/projects; Review Test Requirements, Test Plans and Test Strategy documents.
• Used Quality Center to store all testing results, metrics, created Test Cases, and Reporting.
• Identification and Management of Defects using Quality Centre.
• Done active participation in conference-calls and meetings.
• Report the current status of each module of testing phase to the client, highlighting the work completed along with the outstanding issues.
• Created and executed detailed test cases with step by step procedure and expected results and maintained the test logs, test reports, test issues, defect tracking using HP QC.
• Conducted test case reviews and presented the test cases/test scenarios to the team members for all iterations.
• Performed all aspects of verification, validation including functional, structural, regression, load and system testing
• Written various SQL queries for data validation for verifying the ETL Mapping Rules.
• Involved in maintaining the test environments; with activities like requesting data loads, data base backups, restarting the servers, requesting the deployments, troubleshooting issues.
• Participated in daily SCRUM meetings and demonstrated the daily status of testing to the team
• Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
• Defined RPA automation strategy for process involving mainframes, web service calls and web applications implemented
• Creating solution on process automation for different Business Applications (Windows based, Browser based, Java and Mainframe).
• Build of automated solution containing processes, objects, work queues, environment variables and report templates design control and development best practice.
• Automated routine backups and file management tasks.
• By using Different extraction methods in Uipath extracted data from Web, Excel, PDF, and Citrix.
• Managed job scheduling and executed batch data processing with ease in Uipath Orchestrator.
• Managed different Robots and Processes by Deploying, Scheduling, and Monitoring in the Orchestrator.
• Monitored and troubleshoot the environment through control server.
• Implemented user authentication by defining user roles, creating users and setting password policies.
• Worked on Different databases, to Query the specified data.
• Creating and documenting test procedures and scenarios for Pre-UAT phases supporting the operational teams during UAT and rollout phases.
• Analyzing the user stories and breaking up the user stories into sub-task with estimation
• Used Multiple Flowchart activities in the complex workflows.
• Used web scrapping to extract structured data from the web.

Quality Analyst

Confidential, Dallas TX

• Provided quality assurance support for large-scale, multi-domain website of over 6,000 pages
• Manually tested website pages for content presentation, functionality, navigation and overall user experience in multiple browsers (IE, Firefox, Safari, Chrome)
• Manually tested graphical elements of marketing campaigns for online delivery channels (email, public site ads, authenticated space ads)
• Delivered content and code updates to wachovia.com, wellsfargo.com and other associated public websites
• Wrote test plans, user scenarios and scripts and coordinated timelines for the release of content to websites
• Partnered with cross functional teams of developers, designers, content managers, web producers, client managers and project managers to ensure that all implementations meet the project criteria and scope
• Partnered with other testing groups to ensure completion of back-end application and code testing
• Participated in pre and post-implementation activities, including project planning meetings and lessons learned sessions
• Managed monthly website defect remediation process
• Manually tested pages during website platform upgrade (Vignette 6 to Vignette 7)
• Assisted in the documentation of Content QA process and workflows
• Monitored and reported broken website links using link checking software

Quality Engineer/Implementation Analys

Confidential

• Coordinated Requirements Gathering meetings and documented functional requirements
• Analyzed requirements and information to provide a logical strategic solution for users
• Used SharePoint to store all project related documentation
• Developed reports based on analysis of information provided before testing and implementation phases for projects
• Developed test plans, created and managed test scripts for software development projects using HP Quality Center.
• Carried out Functional, Integration, Regression and User Acceptance Test steps
• Worked with some clients on testing order processing interfaces via SharePoint
• Used Rally for defect tracking and management
• Ensured that new development changes met functional requirements and technical specifications
• Provided detailed documentation of test processes and test data
• Worked with the development team to understand code changes and reviewed unit test steps to ensure that requirements were met
• Executed SQL scripts and queries as part of changes using Microsoft SQL Server
• Participated in final requirement approval meetings with the business stakeholders and development team
• Worked with Database team to coordinate database changes during deployments
• Created Service Manager tickets and Change Control Requests for deployments
• Responsible for carrying out the deployment processes from staging environment to testing environment, and then onto Production environment
• Responsible for Post implementation validation steps
• Coordinated with Production Support team post implementation to ensure that there are no issues

Tools: SQL; MS Office; MS Project; HP Quality Center; Rally; Visio.