SUMMARY:

• Proud veteran of the Confidential, with an honorable discharge.
• With over 20 years of experience in the IT Industry with a development background.
• The last 15 years providing professional knowledge / judgment and experience in Software Quality Assurance.
• Following best practices in testing methodologies and standards, with an excellent understanding of the STLC and SDLC.
• I have also worked as a Sr. Business Analyst, Application Manager, Systems Analyst and developer.
• I have a positive “can do” attitude, with a strong work ethic, proactive, well organized, with a dedicated attention to detail, self - learner, with a sense of initiative, and perseverance.
• The ability to work and manage effectively independently and within a team environment, all to deliver high quality work, focusing on achieving high results.
• Have mentored and trained less experienced Software Quality Assurance Analysts.
• Self-starter, flexible, highly motivated, with a passion for testing, and getting things done right.
• Excellent verbal and written skills.

AREAS OF EXPERTISE:

• Test Case Design
• Test Methodologies
• Manual Testing
• Integration Testing
• Sprint Level Testing
• Regression Testing
• User Acceptance Testing (UAT)
• Functional Testing
• System Testing
• Automated Testing
• Requirements Gathering
• Software
• Quality Assurance Best Practices (STLC)
• Business Analysis
• Development SDLC (VB, Access, 4GL, RPGII, Cobol)
• Databases (normalized / relational database with referential integrity)

TECHNOLOGY & TOOLS:

• HP ALM
• Jira
• MS Word 2013
• MS Excel 2013
• MS Visio 2013
• SharePoint 2013
• Itron’s FC300 Handheld
• Field Deployment Manager ( Confidential ) 3.1
• TestPartner (Compuware) comparable to QTP
• QARun (Compuware) comparable to QTP
• QADirector (Compuware) comparable to HP QC
• TrackRecord (Compuware) comparable to HP QC
• QACenter (Compuware) comparable to HP QC
• QALoad (Compuware)
• ServerVantage (Compuware)
• VantageView (Compuware)
• Reconcile (Compuware)
• WebLogic
• Remedy
• Groupwise
• MS Access
• WinRunner 6.0
• TestDirector 6.0
• SQL
• Toad

CHRONOLOGY OF EXPERIENCE:

Confidential

Sr Quality Assurance

Environment: HP ALM, Jira, MS Office 2013, MS Word, MS Excel, SharePoint, IE, Automotive Infotainment Apps

Responsibilities:

• In an Agile environment successfully performed sprint level testing of JIRA stories based on requirements and acceptance criteria.
• Provided professional knowledge / judgment and experience in testing software that runs on the Infotainment centers in model year 2017+ Chevy cars and trucks that take full advantage of their new in-vehicle 4G / WiFi connectivity. All test cases were tested for lost connectivity and driver distraction (MPH 5+).
• Created test cases in HP ALM based on user stories in JIRA.
• Tracked defects in HP ALM, providing steps to re-create, expected results, actual results, and screen shots / video as needed
• Prepared Quality Assurance Metrics for all phases of testing, p roviding metrics for: number of bugs / stories / story points / priorities / issues and percentages per developer based on Jira stories.
• Performs regression testing as needed on potential release candidates of applications.

Sr Quality Assurance

Confidential, E. Lansing, MI

Environment: PC/LAN, MS Windows 2010, SharePoint, IE 10.0, Visual Studio 2015, C# 4.5, 5 and 6, Bootstrap, CSS (Cascading Style Sheets)

Responsibilities:

• Javascript, JQuery, Microsoft Dynamics CRM (Customer Resource Management), Kendo UI Components, Confidential (Windows Communication Foundation), Unity (for Dependency Injection), Fiddler.
• Using professional knowledge / judgment and experience successfully performed functional testing on the following mobile devices: Apple 5S - iOS 9.2.1, Apple 6 - iOS 9.2.1, Apple 6s Plus - iOS 9.2.1, Apple iPad - iOS 9.2, Apple iPad Mini -iOS 9.2.1, iRulu - Windows 10, Motorola G - Android 4.4.4, Motorola Droid Maxx - Android 4.4, Motorola Nexus xt1103 - Android 6.01, MS Lumia 950 XL - Windows 10, MS Surface Pro - Windows 8, Nokia Lumia 735 - WinPhone 8.1, Samsung Galaxy Tab A - Android 5.0.2, Samsung Galaxy Tab A 8.0 - Android 5.0.2 for a mobile banking application.
• Effectively tested four associations for GreenStone FCS.

Quality Assurance Test Lead

Confidential, Troy, MI

Environment: PC/LAN, MS Windows 2013, SharePoint, IE 10.0, Salesforce Cloud

Responsibilities:

• Using professional knowledge / judgment and experience implemented with confidence industry accepted quality assurance best practices and methodologies, developed the structured test case design, all manual test cases for use in functional, integration, system, regression, and UAT.
• This application managed the Confidential Job Code process for house mappings between Confidential Job Codes and the ONET/SOC data scheme; it also tracked mappings between customer job titles and Confidential Job Codes.
• Effectively tested the Concierge project, which helps clients navigate all the talent sourcing options and presents ideal talent via surveys. Created comprehensive user documentation for the Concierge project.
• Point of contact for all defects, and insured all were repeatable and fully documented. Escalated issues as needed to the appropriate team member / project manager. Insured any change requests followed proper project management protocol.
• Developed several Requirement Traceability Matrix’s ( Confidential ’s) using MS Excel which held all test case details, which consolidated statuses providing real time testing metrics. This reduced the need / cost for expensive Quality Assurance test tracking tools, i.e., HP QC.

Quality Assurance Test Lead

Confidential, Dimondale, MI

Environment: PC/LAN, MS Windows 2007/2010, SharePoint, IE 11.0, Java, SQL Server

Responsibilities:

• Successfully directed the quality assurance testing effort for the Business Process Reengineering ( Confidential ) project for the State of Michigan’s Office of Retirement Services ( Confidential ), a web based application.
• Using professional knowledge / judgment and experience recommended proven industry standards for the implementation of quality management best practices within the Confidential organization, and would recommend process improvements which ultimately strengthened / improved and streamlined the testing processes and procedures.
• Created several Requirement Traceability Matrix’s ( Confidential ’s) using MS Excel which held all structured test case details, which was consolidated providing real time testing metrics.
• Directed / mentored a team of testers and would emphasized the importance in the translation of the project requirements and Use Cases or work flows into the appropriate creation of comprehensive manual test cases within the Confidential ’s, which included both positive and negative testing on all requirements. Identified and documented any out of scope issues.
• Facilitated daily meetings to evaluate the work load and progress with testers, set expectations for the day. Mentored, encouraged, motivated and counseled testers on an as needed basis.
• Was the point of contact for all defects and facilitated daily defect meetings to discuss all open defects, with developers and project management. Escalated issues as needed. Insured any change requests followed proper project management protocol.

Quality Assurance Test Lead

Confidential, Merrillville, Indiana

Environment: PC/LAN, MS Windows 2007/2010, SharePoint, Citrix Middleware, IE 10, Java, SQL Server.

Responsibilities:

• From a COTS package for a web based application oversaw the testing effort on a 90m project that is going to replace 1.2m electric & gas meters over 3 years, immensely reducing payroll costs.
• All requirements professionally interpreted and translated from the Field Deployment Manager ( Confidential ) Work Order Systems Requirements document into detailed manual test cases. Several Requirement Traceability Matrix’s ( Confidential ’s) were created which held all manual test cases, also provided real time comprehensive testing metrics.
• Directed the test team in testing the workflow of the Itron’s FC300 handhelds to guarantee they support the management, installation and delivery of electric and gas metering equipment, which captures & validates meter installation data, field images of all meters and records GPS coordinates.
• Point of contact for all defects, spearheaded daily defect meetings to review all open defects, with all invested parties and project management. Escalated issues as needed to the appropriate team member or project management if appropriate.
• Managed all phases of testing including regression testing relating to system changes, procedures, or workflows in regards to changed requirements or specifications. Insured any change requests followed proper project management protocol.

Confidential, Merrillville, Indiana

Environment: PC/LAN, MS Windows 2007/2010, SharePoint, Citrix Middleware, Explorer 10, Java, SQL Server.

Responsibilities:

• Successfully managed the testing effort for a SharePoint COTS package that is used as Confidential ’s intranet. Using professional knowledge / judgment and experience developed and implemented comprehensive manual test cases, following quality management best practices for Confidential, which included the development of testing processes and procedures.
• All test cases were tracked in a Requirement Traceability Matrix ( Confidential ) I created, which held detailed manual test cases, and also provided real time comprehensive testing metrics.
• All test cases followed quality assurance best practices to test positive, negative, data types, limits, etc. Managed users in developing user acceptance test (UAT) cases that would verify and validate that the solutions meet business, functional, and technical requirements.
• Tracked all defects in SharePoint, escalated issues as needed to the appropriate project team members.
• Performed regression testing relating to system changes, procedures, or workflows in regards to requirements or specifications.

Confidential

Quality Assurance Test Lead / Sr Business Analyst

Environment: PC/LAN, MS Windows 2003/2007, Oracle, SharePoint, IE 8, Java, SQL Server

Responsibilities:

• Provided Sr. Quality Assurance & Sr. Business Analyst duties for the Project Management Office (PMO) for the Office of Finance and Insurance Regulations (OFIR), supervised the QA effort for the implementation of a COTS package from the Aithent Company, a web based application.
• Performed duties as a Sr. Business Analyst by meeting the project key stakeholders to appropriately define the measurable needs of the voice of the customer (VOC). Ensuring progressive elaboration on the requirements were clear and concise and testable, which saved time and money by not having to meet with SME’s in the future to gain additional information about the requirements. Where appropriate added details by creating Use Cases or work flows, based on client requirements. Change requests were required to follow proper project management protocol. Recommended design improvements, corrections, software usability and functionality throughout the SDLC for process improvement.
• Using professional knowledge / judgment and experience managed the OFIR test team in the development of detailed manual test cases, and scenarios based on the client requirements. Insured the testing followed STLC and best practices for quality assurance, which additionally had to meet the American Disabilities Act (ADA) for quality (comparable to section 508 standards)..
• Supervised users in developing user acceptance test (UAT) case scenarios that would verify and validate that the solutions meet business, functional, and technical requirements.
• Created Requirement Traceability Matrix’s ( Confidential ’s) & Functional Traceability Matrix (FTM) which tracked the status of all requirements using MS Excel that held test case details, also provided real time comprehensive testing metrics.
• Point of contact for all defects, facilitated daily defect meetings with the vendor to discuss all open defects, with developers and project management. Escalated issues as needed to the appropriate project team members.
• Met with the project key stakeholders to analyze and appropriately define the measurable needs of the client. Ensuring progressive elaboration for the requirements were clear and concise and testable for five MS Access applications that were being converted to a web based application. Including Use Cases or Work Flows based on client requirements
• Using professional knowledge / judgment and experience created detailed manual test cases, and scenarios based on the client requirements. Following industry standard best practices for quality assurance
• Created several Requirement Traceability Matrix’s ( Confidential ’s) which tracked the status of all requirements and also held test case details, along with real time comprehensive testing metrics.
• Tracked all defects using MS Excel, providing team and client with current status of defects. Facilitated weekly defect meetings to discuss all open defects, with developers and project management. Once corrected regression testing was accomplished.
• Managed final quality assurance, user acceptance activities.