SUMMARY:

• Having ~13years of experience as a Senior Software Test Engineer/QA Lead/QA Manager/Defect Manager/Release Manager/Application Production Support /Project Management etc in IT industry ..
• Telcom Billing, Mediation of events, Larger Migrations
• Mainly worked on UNIX/LINUX/SQL/TOAD/WorkSpace/Tools/CentOps/Bit Of Jenkins/Reporting Tools.
• Sound Knowledge of BSS,OSS and US Telecom scenario
• Handling a team of ~40+ members in testing and ~24 members of production support Tier2 teams.
• Review SOW/Allocation work/TimeLine Preparation/Daily Status/Test strategies/Test Package/Test Plans,Escalation POC,Onshore/offshore Teams Co - Ordination,Manual Testing
• Risks,Mitigation Plans,Negotiations on Priorities,Road map discussions,recruitment activities
• Estimations,Functional Testing,Regression,Production Fixes,E2E Support & Various testing models.
• Defects Tracking/Ensure latest code fixes to Test environments
• Status Report to ATT Directors/Vice President/Participate High Level Discussions/Best Practices/Lesson Learned(RCA)/Emphasize coverage/Participate in Go/No Go decssions.
• RTM Preparations/On time Plannig/On time Execution/Adherence to Quality/SQA Role
• Automated Test Data Creation Ensure/Ensure repeated work
• Vast Expertise in handling Migration Activities.
• Hands on experience on Metrics preparation, Daily Reports to Client, Dashboard etc.
• Participate in SLA negotiations & Implementation of the sam
• Involve in solution discussions/Scope finalization/Time Discussion/Estimates/Discussion with Organzation for on boarding resources, Integration activity,Holding meetings with Stakeholders/change management.
• Tracking Project IDs/CRs/Appovals/Co-Ordinate with Architects/Development/Infra/ADBA teams
• Have been used to PMI Modelling & Implemented in prjoects.
• Timelines Preparation/Critical Path Identification
• Mitigation/Risks,Conflict Management,Lesson Learned gathering,Escalations.
• Yellow/Red Jeopardy handling & Tight tracking to closure.
• Had a very good interaction with Client and delivering the projects with 0% slippage.
• Remarakable experience in People Management
• Participate in Internal/Extenal Audits.
• Followed ITUP Process, Having knwlede on all Gating phases of projects in ATT.
• Functional experience includes both Manual & bit Automated Testing of Software applications.
• Core expertise in preparing/ execution of test cases, GUI/ Functional and Regression testing. Involved in Database (backend) application testing.
• Expertise with test management tools like Test Director and HP Quality Center,JIRA,Rally,WebTrax,ZTracker and exposure to WinRunner
• Good exposure to TOAD,SQL queries and UNIX/Linux,Introscope,Netcool & prod support Tools
• Attending “Selenium” Training and Learning Concepts/Small test project automation
• Specialized knowledge on Confidential & Confidential Long Distance and Confidential Systems (U-Verse Program & Titan Program) & Convergent CM9.0 Mediation Platform.
• Participated in parallel testing of Mediation application..
• Lot of knowledge on dealing with Production issues as part of Emergency Request Fix (ERF) Testing.
• Vast knowledge on Defect Management and its Defect Prevention.
• Responsible for Processing 16Billion Reocrds in a day on Mediation Application(10 Million USD per Day Revenue). Top5 ATT Revenue generator.
• Monitor application 24*7 Support through Netcool/Introscope/Customer Reports/Scripts/Centops/Dashboards/Email Monitoring/Patrol Alerts.
• P1/P2/Proactive Outage(Incidents) handling.
• Quick resolution of issues/MTTR(Mean time to Restore), Hosting outage calls/Storng Stand on Prevnetion of outage.
• Capacity Analysis/Processing Speeds/Backlog avoidence/System& Application Health.
• Proactively avoid Revenue and customer impacted issues,Alert Dev team & Seek fixes.
• Act Fast,Proactiveness,Daily Application Audit/Web trax resolution/Volume Analysis.
• Continuous validation of monitoring Gaps & Work with monitoring team to fix
• Involved in Recruitment activities.
• Defect Management/Release Management/Recriutment Activites
• Organizational Gatherings & Collborative forums
• War room co-ordination
• Transforming best practices to various groups in TechMahindra.
• Training Co-Ordinator

TECHNICAL SKILLS:

TOOLS: PRISM,Rally,WebTrax, One Confidential & Confidential CR Tool,Asset Mgmt, ReleaseCalendar,Sharepoint,IEDS,DRDB,Capacity Tool,Perceiver,DRDB,EstimationTool,DRPT Link,IDM,Acces Card Portal,MyLogins,RDTrack, Ztracker,RMDTool,TL1Certification,EFORC,Trouble Ticket,UAM,CMPM,P8,Software Store,WebNotify,TelAlert,WITT,OOT,I-Track, Quality Center,Itons,IncidentMgmt,Perf Alert,PAREC,CCB,TCR,ReqPro,ATT Wiki,MOTS,JIRA

TESTING ENVIRONEMENT: Visual Basic 6.0,Vb. Net, Asp.Net, HTML, MS Access 97,Oracle 8, SQL Server 2000, ADO.NET, ADO,TOAD,Unix,Linux,Openet GUI,DSD Code,MV-SLE

TESTING TOOLS/Methodology: Win Runner, Test Director, Mercury Quality center,ReqPro,HP ALM,Rally,Scrum Method(Agile),Waterfall Methods

PROD Support Package: FW6.0.CM9.0,Openet Products,CentOps,Jenkins,Dashboard,Netcool,Introscope,Data Garage,DRPT Tool, ECHO, Application Avaliability Tool,Info Center,PSAP Updates,,Perceiver,Gizmo,OpsLog,IEDS etc

CLIENT/TechM Tools: Amdocs Enabler Version 7.5, Enabler 9.1, Ensemble, Enabler Web logic server, Enabler Tomcat server, Amdocs Monitoring & Control, UNIX Shell Scripts, Flexible Bill Formatter, Method Invoker, Webtrax, I-track, CSM online, DB Extract Tool, Vertex, Amdocs Mediation (XACCT), Amdocs Partner Relationship Management, Wily Introscope, Netcool, OOT, CMPM, DOUP Tool, FACT Process, Incident Management(ONE Tool), Perf Alert, BMC FATAL, ARM/AIA Tool/MOTS, WebTrax Weekly/Daily Report Tool,WebTrax,JIRA,Ztracker,HP ALM mASTER Framework, Falcon, Europa, Daily Execution Dashboard Tool, Screenshot Uploading and Test Execution Tool, Requirement Mapping Tool, Defect Management Tool, Add Pro Tool, Space Patrol Check Tool, Billng watcher Tool, Log Validator, Echo Tool, WOC DashBoard, Cusmac, Bulk Screenshot Uploader, Extract comparison, RMD Tool, Bulk Usage, Audit Check

WORK EXPERIENCE:

Confidential

Test Manager/Project Manager

Environment: Oracle 11g, PRISM, Unix, Shell script, Web sphere, Web logic, HP Quality Center 10.0, WebTrax, TOAD and Windows 2000,Linux,Perl Script,HP,Sun Solaris,Hitachi Storage,Openet DSD,Workspace, Data Garage/Gizmo,Reports

Responsibilities:

• Involved in migration of Mediation Data/MVHS/Voice from FW6.0 to CM9.0 and Unix to Linux Platform changes.
• Involved in ~16 Billion CDRs Per Day have been successfully tested/tracked in parallel test(Running same amount of Data in Unix and Linux and Reconciliation).
• Environment stability and smooth migrations
• Communication to Confidential & Confidential Vice Presidents on Migration Progress & Co-Ordination among ample teams involved in migration for a month(Around 40+ Interfaces)
• Monitoring Mediation process/Identify Gaps and fix through Netcool,Introscope,Tivoli,Patrol & Tools
• Daily Audit 15K+ Application Process/Loops/system resources & Ensure Production Stability.
• Participate in Volume Projections and ready with capacity planning

Confidential

Application Support & Project Manager

Environment: Oracle 10g, PRISM, Unix, Shell script, Web sphere, Web logic, HP Quality Center 10.0, WebTrax, TOAD and Windows 2000,Linux,Perl Script,HP,Sun Solaris,Hitachi Storage,Openet DSD,Workspace, Data Garage/Gizmo,Reports

Responsibilities:

• Ensuring that all production changes are processed according to Change Management policies and procedures. Ensuring Change Requests are fully completed and validated
• Quick Action towards Outages and resolve fast to avoid P1/P2/Proactive Incidents. Perform Incident manager role, Lesson Learned Implementations.
• Volume Trend Analysis & Capacity anticipation, Suggest traffic re-alignments.
• Monitor application & Identify monitoring gaps, work with Intorscope/netcool/Patrol & Get a fix closure..
• Communication to directors/Vice President of ATT.
• Handle team of offshore/onshore/work with 40+ Interfaces for smooth handing of projects.
• Supported application and coordinated in all the environment UAT/PROD/Performance
• Create Own Reports through repcon/Centops.
• Provided Application Server Level and Production Database Level support.
• Part of Release time lines discussion, Assess impact for Hot Fixes,MTTR tracking, weekly calls with customer, Status Reports,Guidelines preparation, Estimations, Resourcing
• Scope In take, Quality Checks, RCA calls, Strong Preventive measures.
• Dynamic decision on issue resolution/defect management etc

Confidential

QA Test Lead/QA Test Manager

Environment: Java, XML, JDBC, Enabler v7.5, AMC, Enabler PC V7.5, OMS 7.5, Oracle 10g, PRISM, Unix, Shell script, Web sphere, Web logic, HP Quality Center 10.0, WebTrax, I-Track, Q Messenger, TOAD and Windows 2000.,Linux

Responsibilities:

• Mock Testing Aka comparison testing between Enabler 7.5 to Enabler 9.1 with various vast activities & sharing strategic plans
• Capacity Planning/Project Plan & CR Estimates/Resourcing/SOW Reconciliation
• Test Scenarios, Test Cases, Test plans, Test strategies, shake out,sanity,Functional,Paralle test, SIT testing are core areas of testing involved
• Technical task allocation within team and monitoring testing progress.
• Ensure timely deliveries and manage compliance to SLAs agreed upon.
• Interface between the customer and delivery teams to ensure expected quality and accuracy of the deliverables.
• Working with Development Lead and Confidential & Confidential Project Management to resolve and escalate issues in a timely manner in order to meet schedule.
• SLA Governance, Anticipating Risks & Mitigations
• Build up competency in the team
• UAT Delivery supervision, discuss with Confidential & Confidential IT & business teams on the delivery & its progress
• Environments acquisition by ensuring correct hardware/servers available on time Via VPMO
• Assess Assumptions & Risks providing different approaches based on the short window time
• Daily holding status calls with teams/customer/Defect Management
• Go-No Go decisions for any PID/Release certifications

Confidential

Sr. Functional Tester/Test Lead/Test Manager/Project Manager/App Support

Environment: Java, XML, JDBC, Enabler v7.5, AMC, Enabler PC V7.5, OMS 7.5, Oracle 10g, PRISM, Unix, Shell script, Web sphere, Web logic, HP Quality Center 10.0, WebTrax, I-Track, Q Messenger, TOAD and Windows 2000.

Responsibilities:

• Work with all the stakeholders (Technical Architects, Solution Designers, interfacing Team owners and Business) to capture requirements and change requests.
• Capacity Planning/Project Plan & CR Estimates
• Technical task allocation within team and monitoring testing progress.
• Ensure timely deliveries and manage compliance to SLAs agreed upon.
• Interface between the customer and delivery teams to ensure expected quality and accuracy of the deliverables.
• Preparing Test Logs and Test Summary Reports during test runs and distributes the status reports to the external stakeholders like the Clients, Customers and Project Teams.
• Handling of testing Issues and Defects which are maintained in HP Quality Centre, WebTrax, I-Track tools.
• Defect reporting, issue resolution, risk and improvements plans and provides updates on technical documentation.
• Involving the monthly RD, ASR releases and production support.
• Doing Gap Analysis for Production Defects.
• Involving in coordinating activities of the project from onsite to offshore in accordance with our defined proprietary processes and procedures.
• Working with Development Lead and Confidential & Confidential Project Management to resolve and escalate issues in a timely manner in order to meet schedule.
• SLA Governance, Anticipating Risks & Mitigations
• Build up competency in the team
• UAT Delivery supervision, discuss with Confidential & Confidential IT & business teams on the delivery & its progress

Confidential

Sr Tester/QA Lead

Environment: Oracle 9i, TOAD,Unix,Telegence( Confidential & Confidential Billing System).

Confidential

Test Engineer

Environment: PACS - Oracle 9i with Oracle Forms as GUI. BerT - JSP (equipment Master) and Swings as GUI .