SUMMARY:

• Highly skilled Information Technology professional with more than 13 years of experience in the areas of programming, particularly in development, delivery and maintenance of technology based business solutions.
• Ability in enabling organizations to translate strategies into actionable forecasts/plans, monitor key project financial and operational metrics, and improve insight, corresponding actions and ultimately performance across the client.
• Proven ability to gather requirements, resolve issues, and code effective solutions. Adept in developing IT solutions, enhancements, testing and migrating applications for CRM Application (Salesforce) and Financial Services.

TECHNICAL SKILLS:

Programming/Config: Siebel CRM, Salesforce CRM, COBOL and JavaScript

Database: DB2/VSAM/Access/Lotus Notes/SQL/ MS SQL Server DB

Applications Tools / Utilities/ System/Skills: SDLC, MS Office, Visio, JCL, Easytrieve, Install 1, Cardlink System, Alltel CoreBanking System, CMS ATM Card Application, FileAid, HP ALM, Mercury Quality Center and Intellij IDEA

Reporting and Analysis Skills: Reporting Services, Data Extraction, MS Access, Report Analytic, Reporting and Analysis (Metrics), Project workplan setup, SSRS, Project workplan repository maintenance, extract, analyze and interpret data into a report from different DB repositories for management review (Metrics on actual TE/TA entry). Forecast based on different metrics gathered.

Siebel 8: Call Center CRM, Siebel Tools, SoapUI, eScript (JavaScript), Salesforce Browser Script and Siebel Financial Services Application / Siebel Automotive

Web/Cloud Technology: JIRA and Confluence (Collaboration and Issue Tracking tools); Workday HCM Tool

PROFESSIONAL EXPERIENCE:

Confidential

Test Lead

Responsibilities:

• Translates the business plan into more detailed test work plans in order to achieve organizational and quality objectives;
• Ensure that testing RLS GTM addresses requirements as agreed in Functional and Technical documents.
• Continuously monitors and controls the test unit(s)/ project(s), providing leadership and formulating team strategy, implementing change within the functionality and overseeing the test strategy, test design and test execution to achieve missions, objectives and SLA;
• Effectively and routinely handles testing functionality and conflict resolutions. Help validate and present solutions that will benefits functionality of the application for continuous test improvement within the project and client;
• Coordinates quality improvement efforts on testing and provides testing support within RLS team on testing execution activities;
• Leads and manages testing engagements, including budget and resources, RLS team relationships with development, timelines, deliverables, quality and overall test management, whether for a specific project or on an ongoing basis;
• Report issues and results on a daily status, researching and identifying root causes as appropriate, documenting accordingly during SIT and UAT execution;
• Conduct SIT and UAT kick off meeting, Single point of contact of the testing activities and deliverables in SIT and UAT for a project; Project creation in GTM Global and prepares final report in SIT and UAT.

Confidential

Test Manager

Responsibilities:

• Define, manage and implement stategic plans for manual testing in the project;
• Provide reporting on test progress at regular intervals to all relevant project stakeholders;
• Preparation of Master Test Strategy for the Overall Release implementation;
• Carry out progress reviews with the Project Leads during all testing phases, track tasks and timelines;
• Create test plan for all required impacted CMS entities in accordance with the business scenarios;
• Highlights the critical project risks or issues to the Program Level and work closely on the mitigation of these risks and arriving on test work around for critical issues;
• Prepares the Project Level SIT and UAT test plan and run plan in adherence to the Master Test Strategy;
• Responsible for the Testing activities of all applications involved in their respective projects;
• Schedules and monitors the execution phases of SIT and UAT by tracking JIRA, Execution Rate and Defects;
• Coordinates with different business users, testers and developer for the testing activities during SIT and UAT phase.

Confidential

IT Business Analyst and CRM Developer

Responsibilities:

• Reviews and enhanced requirement, technical specification, business processes and recommendations related to proposed changes;
• Participate in the development effort for migration of CRM application from Siebel V6 to Siebel V8;
• Create applet, views and screen under Service Request for the CRM application;
• Involved in configuring, enhancement and creation of List of Values, Pick List (Static) and Pick Maps;
• Participate in Development and Testing phase, investigate defects and resolve issues from SIT and UAT stage;
• Modify Applet, Edit List, View, Service Request BC for Personal Address according to Hong Leong Bank Specifications and standards;
• Developed Browser script and eScript for confirmation and user alert message;
• Assist in defining, creating column name and field length to be used by the tables of Service Request BC;
• Worked with development team and user to resolve the issues for successful fixes on SIT and UAT environment.
• Performed unit testing and comprehensive UAT testing with developers for overall quality assurance of functional and technical qualities of deliverables;
• Created test plan for all required changes of the application in accordance with the business functionalities and scenarios;
• Liaised with stakeholders in order to understand the requirement, processes and operations of an organization, and to recommend solutions that enable the organization to achieve its goals;
• Conduct requirement review sessions in order to validate requirements with project stakeholders;
• Attends team and client meetings as appropriate to present project specifications and report project status.
• Assists in developing standardized work processes, tools, and methodologies that improve quality and SLA;
• Communicates needed changes to document, possessed clear understanding of the requirement, and creates minute meeting and write down inputs from leads/SME appropriately and accurately;
• Create documents for data mapping, test cases and help in creating environment migration of Siebel V6 to V8.
• Prepared functional/technical specifications and work closely with developers/development teams to ensure that they understand the specifications and Deliver IT solutions on business method and practices;

Environment: Siebel System V6 and V8; eScript, Browser Script, SoapUI, Siebel Financial Services Application

Confidential

Test Lead Engineer

Responsibilities:

• Help lead and manage the team in creating test script, testing scenario, project test support and operational support in credit card and retail banking on modules for financial services, local and regional operations.
• Monitor assigned projects and operational support optimization by delegating appropriate resources for addressing and resolving issues.
• Created test plan and test script for search locate module of records
• Involved in system testing of new modules for SCI program that will locate Barclay’s record residing in London and Europe.
• Upload test cases and tests script in Quality Center for documentation.
• Responsible for analysis of business requirements for creating test cases and scenarios.
• Developed Test Plans and Test Cases for System and UAT testing.
• Maintained testing standards and was also involved in creating test scenarios.
• Actively participated in requirement gathering and Test Plan review meetings.
• Able to conduct technical training, briefings & knowledge transfer to the respective business owners (expert users) and tester upon completion of new customization / changes or application of new software patches.

Environment: COBOL, JCL, DB2, CICS, MVS/OS 390, MQC, TSO and SDLC

Confidential

Business Analyst

Responsibilities:

• Formulate analysis based on existing and new card parameter setup and project execution approaches in coordination with Requirement Owner and Project Managers, taking into account business parms, integration points across Triumph application, projects, infrastructure, system interfaces, and data as it related to various programs and entities.
• Maintaining, tuning and repairing applications; performing preventive maintenance activities; providing user support.
• Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations and setup parameters.
• Open PCR for Requirement and IMR.
• Identify/Create Method of Change and Documentation of Approach.
• Facilitate Parameter Walkthrough.
• Key Parameter Changes in Production/Test Region.
• Monitors timely completion of each of the phases of the PCR lifecycle. Works closely with the team Application Architect and Business to review PCR deliverables per phase.
• Acts as the team’s main point of contact for any PCR - related questions or concerns.
• Conduct business process Parm modeling setup of the Initial Arrangement and generate applicable scenarios for the technology functionality testing team.
• Communicates and escalates PCR issues (ie., scope and schedule) to AA and/or PL.
• Create parm sizing, Relationship Entity List (REL) and breakout sizing.
• Communicate parameter support with the Application Team.

Environment: Install 1, COBOL, JCL, DB2, CICS, MVS/OS 390, Infoman, Easytrieve, Changeman, MQC, VSAM, SPUFI, ManageNow, Mercury Quality Centre, TSO and SDLC.

Confidential

Senior Data Analytic/Senior Report Developer/Senior QA Analyst

Responsibilities:

• Provided assistance and solution to other Tool Support groups for Confidential (IMR’s) issues using standard Confidential Methodologies;
• Assisted in the software management, enhancement tests and document validation results and reports to the project leads/management team;
• Prepared complete and accurate procedure, methods and processes e.g. Procedure Manuals, Conditions, User’s Guide, Technical Documentation, Existing and Proposed Process Flow in accordance with the company’s standards and specifications;
• Assisted in code enhancement, integration testing, backup and rollout of new control card and PROCSTEP use by the team to pull data from mainframe (MVS OS/390) for daily production of IMR’s.
• Gathered all necessary data by pulling every details from extraction Tools, analyzed the output, in corporate into a report, provide IMR Count to SSM(SME) and Triumph Support - across platform (ETL Reporting process);
• Creation of SQP Report and enhancement of IMR Reporting tools for the generation of metric reports (ETL Reporting process);
• Performs Quality Checking and Analyzes data trends in the report
• Participate in the development and maintenance of data warehouse, subsequent reporting enhancement, including the creation of new reporting templates and analytical reports

Environment: DB2, CICS, MVS/OS 390, Infoman, Easytrieve, Changeman, MQC, VSAM, SPUFI, ManageNow, Mercury Quality Centre, TSO and SDLC, Lotus Notes, Reporting Tools - MS Access and Excel, Extraction-Transform and Load, TWB Workbench.