SUMMARY:

• Proven track record; starting new and improving existing local / global QA test teams, identifying and resolving high risk defects, reducing test cycle times and costs 25 - 50% utilizing advanced test methods and KPI's as well as applying continual- process improvements, risk/gap analysis, DevOps, and automation to test c omplex software and hardware systems on government and commercial projects.
• Successfully starting 5 QA departments to develop / train and manage efficient and effective local and global QA test teams
• Expert managing test teams while products are in a high state of flux, due to changing corporate priorities or product features. Priorities and risks are evaluated and workload is constantly adjusted in real time to achieve the desired goals
• Expert applying a multi - disciplinarian approach to design test scenarios to effectively test products, with improved ROI / efficiency, resulting in shorter test and development cycle times to meet budget and schedule constraints
• Expert implementing process / procedures / SOP / OP / CAPA at all levels of the company to maximize Quality
• Expert with life cycle management SW systems such as; JIRA, HP Quality Center / ALM etc and Admin of same to map test cases to requirements, track test progress, record defects, and provide in depth KPI reports and metrics to the executive staff
• Expert training teams in QA manual test methods with a proven track record transitioning to automated tests
• Expert in Software Development Life Cycle (SDLC), from inception to end of life, use lessons learned to improve efficiency
• Expert in various project methodology’s; Waterfall (cyclic, spiral, hybrid, V model, Shift left, Agile, SCRUMS
• Expert in Black Box, highly proficient in Gray Box, White Box testing methods, and implementing SDK test frameworks
• Expert using configuration management; build procedures, release control, rev control, problem tracking systems
• Expert testing firmware (FW) (software running on hardware) on specialized devices- set top boxes, mobile phone apps ect
• Extensive experience providing automation solutions such as Data / Behavior driven frameworks using Selenium, Cucumber BDD, Key word Driven Testing (KDT), as well as off the shelf tools such as Rational Robot, QTP 10/11, AutoIt, LabView

SKILL:

• Programming / Scripting
• Project / SW tools
• Java (currently learning)
• Excel, Word, PPT, Visio, MS Project
• Teradyne Automated Test System course
• Selenium (currently learning)
• HP Quality Center 9.1, QC-10, QC / ALM -11 & 12
• Clean room certified
• HP Quick Test Pro 10.0 / 11
• Text Director - 8.2, Test life cycle tool
• ESD certified
• AutoIt- Windows automation tool
• JIRA Project/Defect tracking (Atlassian)
• ISO - 9001 trained
• VB Scripting knowledge
• Confluence Doc/team collaboration tool (Atlassian)
• HP-1000 Test System Operator course
• VBA knowledge
• Test Link 1.9.7 Requirements & test case management tool
• IEEE GPIB 488 bus course
• Various automation scripting utilities
• IBM Rational Robot
• NASA Harness Wiring and Solder certified
• C, C++, Visual C++ prog course
• IBM ClearQuest
• Microprocessor training course
• Basic, Visual Basic prog course
• TeamForge Collabnet
• Micro controller training course
• PASCAL progr course
• Elementool Defect tracking
• FORTRAN prog course
• SCARAB, in house defect tracking tool
• Lab View Test Software
• Bugzilla defect tracking tool
• GNATS, GNU in house defect tracking tool
• Testing Anywhere 7.0/ 7 .5

PROFESSIONAL EXPERIENCE:

Confidential, Bridgewater, NJ

DELIVERY MANAGER

Responsibilities:

• Report to the Senior Business Manager, responsible for overseeing and managing the test effort / deliveries for 20+ Clients, as well as overall responsibility for 60+ employees, hiring/firing, establishing career paths/mentoring/training, yearly employee reviews & PIP's
• Work with Clients to identify opportunities and recommend suggestions for expanding test capabilities, identify areas for improved test coverage and lowering overall cost through targeted automation efforts to increase ROI
• Interpret SOW and assess Clients needs to define and create job descriptions as required, conduct interviews, hire and staff engagements to assemble the best test teams and managed the teams to success for many clients in the Banking / Financial, Medical / Pharmaceutical, V&V / Regulatory, E-commerce, et c to insure our solutions exceeded the clients expectations
• Provide technical support/guidance & mentoring to the test teams, identify and resolve test/project issues, and insure QA process/procedures are followed. Work closely with the teams to keep them on task, define KPI’s and Metrics for tracking progress throughout engagement
• Provided technical guidance to the teams for daily work as well as proof of concept work to demonstrate our technical solutions to Clients
• Contribute guidance for which SW/tools are best suited for a project, recommend SW/tools etc
• Challenged with, and successfully implemented a 20+ unit mobile automation device farm test lab using IOS / Android devices utilizing Appium and Selenium Grid to run tests in parallel which was instrumental for many key Client wins for our business unit
• Responsible for expanding our automated desktop WEB browser (Chrome, Firefox, IE, Safari etc) JAVA/Selenium Key Word Driven Framework test scripts to support Mobile WEB tests as well using the same code base that was used for desktop
• Specified and implemented robotic servos to rotate the mobile devices through automation to test device orientation as a user would 24/7
• Responsible for setting up an automated Internet Of Things (IOT) test lab for testing 30+ Smart Light Bulbs which were controlled by a custom mobile app under going tests, using Cucumber BDD automation to create user actions and simulators to create poor bandwidth, power brownouts / outages during FW upgrades etc, and light sensors to provide real-time feedback for LED bulb dimming, light color, on / off etc

Confidential, Mount Laurel, NJ

QA PMO TEST MANAGER, CONSULTANT

Responsibilities:

• Reported to the Senior Manager, and was hired into a newly formed Confidential, challenged with, and succeed improving the Quality Assurance program by defining / implementing metrics, procedures, processes, documentation and training
• Analyzed and corrected the existing test coverage reporting metrics to improve quality- Ex: 90% critical test coverage reported (tests passed vrs tests run) was actually 60% when I implemented the new metric “tests run vrs tests scheduled
• Increased test coverage by targeting several areas for improvements such as, releases to the test department on time (sometimes 40-50% late), identified additional tests to automate, automating test reports to increase the test coverage etc
• Defined metric dashboards, reporting metrics and KPI's for a custom automated dashboard reporting tool for use by senior management and for team discovery of key areas to drive further quality improvements
• Participated in a tiger team to triage / understand and implemented corrective actions to reduce escaped defects by 20 - 30%
• Developed reports and SQL queries for HP ALM 12 and developed reports for Jira to mine data for trends
• Provided guidance and prep for ISO-9001 certification, implemented a Quality Plan, process, procedures & templates
• Created standard test e-mail notification & test report templates, defined and created several Executive Report summaries
• Reviewed team documents for accuracy and completeness, provided training input & direction to 5 QA leads (20-30 testers) and the QA Manager to improve test coverage, reduce escaped defects, and maintain test results / document integrity
• Participated in Continuous Integration (CI) effort where Dev code check in to Jinkins triggers tests using dedicated test env.

Confidential, Princeton Junction, NJ

DIRECTOR OF QA & Test

Responsibilities:

• Reported to the VP of Eng, attend weekly staff meetings, daily scrums, sprint planning and field support call meetings as required
• Defined /created QA positions and hired / fired. 7 on / off shore resources reported to me & trained in QA procedures and test methodologies
• Challenged with reducing field failures and improving performance of our products 50%, successfully accomplished within 6 mths
• Implemented rigorous stress and performance tests to identify many low level stability and customer facing issues
• Researched / implemented HW/SW tests for top 10 Android & Ios phones to test Confidential apps AES-256 encrypted templates
• Identified key areas to target for SW/SDK automation and implement test frameworks to improve test maintenance efficiency
• Transitioned the team to SDK tests in Java, C#, C++, C for Windows & Linux using testing frameworks JUnit, Gtest, TestNG
• Targeted areas for process improvement and implemented process and training to reduce release times by 90% and cost by >150%
• Create Master QA schedules, architect test planning and test plans, assign test leads, hold defect review meetings, configured & ran queries in JIRA/TestLink and issued test reports and progress updates to Senior management
• Compile Team/Project metrics to identify areas for improvement, implement process / corrective actions and training
• Authored ECOs, review ECO for compliance, performed manufacturing audits and identified areas for improvement
• Work closely with manufacturing to create robotic and automated tests to lower manufacturing times and cost

Confidential, South Plainfield, NJ

QA Systems Test Manager

Responsibilities:

• Reported to the CIO and the VP of Eng. Attended weekly staff meetings and strategy meetings
• Defined and created QA positions, hired 4 resources and trained in QA test methodologies, wrote performance reviews and corrective actions
• Responsible for ongoing resource staffing / planning, reviews, establishing career tracks, promotions, awards, dismissals etc.
• Defined and implemented a rapid test cycle approach to define critical levels for releases to support business objectives
• Reduced test cycle times by >5x by introducing formal integration test cycles in the development HW/FW groups
• Managed an equipment budget of 60k yearly on average. Researched and purchased equipment required for the QA lab
• Worked with SW Development Manager to integrate and test the implementation for TeamForge CollabNet with QC-10
• Transitioned the team from manual to automated tests using LabView for HW based regulatory, safety and compliance testing and utilized QTP 11.5 for Req / TC management and Defect tracking & Python / .NET for windows based interface tests
• Responsible for defining and creating the QA Systems test process, and provided in house QC-10 training for the company
• Created Master QA schedules, architected test planning, developed test plans, assigned test leads, held defect review meetings, ran queries in QC-10 and presented test reports and progress updates to Senior management
• Implemented a formal Corrective And Preventive Action system to catalog / prioritize / track progress / and follow up audits
• Supported manufacturing issues, reviewed Pareto data, ran validation tests for manufacturing workmanship reliability audits

Confidential, Thorofare, NJ

Validation Manager / Senior QA Engineer

Responsibilities:

• Reported to the Director of Global QA. Attended staff meetings, project planning meetings, and inter department brainstorming sessions
• Hired as a contractor to integrate a newly formed QA team. Established process, guidelines and standardized methods to unify the teams (1 yr)
• Became the subject matter expert for HP QC-9, developed best practices / guidelines, and provided training to QA and Eng/Dev
• Served as acting QA Manager reporting to the Director - QA until re-orged documentation manager was in place, mentored new manager
• Oversaw all QA projects within the group, and was assigned as QA lead to the highest priority projects within Checkpoint
• Developed process for daily tasking of workload for local and off shore teams, and provided QA Manager daily updates
• Reported on test status vr’s business objectives, compiled periodic test reports, presented metrics and trending reports to Senior management
• Challenged by the V.P. of R&D, and successfully accomplished, training and management of inexperienced QA personnel in China
• Implemented custom fields in QC-9 to generate and gather metrics to identify week areas in the team (% issues fixed going back to open, % high priority defects vrs’ low priority defects (total and fixed), defect per system/sub system, etc)
• Reviewed requirements, created manual/automated test cases and ran them, specified & implemented Apps testing on smart phones
• Successfully implemented innovative methods to reduce the test duration on milestone projects while insuring the highest quality
• Utilize a phased test approach, to test the most critical high risk items first and less critical items as secondary tests
• Moved initial testing to occur much earlier during the development integration test phase to uncover defects sooner
• Reduced the time (and cost) of QA robot detection tests, first year by >50%. Designed a method to reduce tests by another 50-75 %

Confidential, Lawrenceville, NJ

QA SW / HW PRODUCT TEST MANAGER

Responsibilities:

• Reported to the VP of engineering. Attended staff meetings to establish near and long term goals, and department strategies
• Tasked with starting an offshore QA team for a new D5 facility in Hyderabad, India. Team was highly effective within 6 months by retraining 3 ex India Digital5 developers to perform QA white box tests and hired 4 additional resources for the new SQA test group
• Managed a 5 member team in NJ consisting of 4 QA and product test personnel, 1-change control/ build engineer. Established a coordination and hand off process, for local/offshore teams for a highly effective 24 hr manual/automated tests to reduce the fix/retest cycle times by 2x
• Rate personnel for quarterly reviews, salary adjustment appraisals, implemented training and guidelines for advancement
• Analyze customer requirements, establish compliance metrics, total quality test objectives and test plans
• Participate in customer audits, due diligence and subcontractor reviews as required for companies such as Philips Electronics
• Established and implemented guidelines to capture our current process by “documenting what we do, and doing what we document” to define / improve and stabilize our process which contributed to new business wins and prepared the company for pursuing CMM certification
• Create test reports, pass/fail fault category data and graphs, high level project reports and presented project data to management
• Specify and implement software test requirements utilizing IBM Rational Test Suite testing embedded Client FW and Server SW on Win OS
• Utilized Rational Robot to record manual tests, to develop further into automated regression test s
• Improved performance of the product, minimizing missed bugs, while concurrently reducing test times significantly
• Administration of the WEB Based problem reporting tool “Elementool”, held defect review meetings, generated daily/weekly reports

Confidential, Princeton, NJ

Lead System Test Engineer

Responsibilities:

• Lead Electrical / System Test Engineer tasked with designing the electrical interface for the advanced prototype manufacturing electronic control cart and tablet platform, and it’s associated control rack. The system was so reliable it required little maintenance, with no dedicated support, unlike the original prototype system that required a full time eng to keep it functioning
• Integrated and tested the SW control system, PLC, GUI core control and it’s database written in Visual C
• Led the team in preparation for Confidential Title 21 CFR Part 11, for validation and production trials of the prototype system

Confidential

QA test manager

Responsibilities:

• Promoted to Test Manager after 6 months and challenged with turning the test effort around for a project that involved testing embedded C++ software for the HDTV “DTV and Entertainment” group by implementing the following;
• The test effort was turned around by implementing rigorous test plans, test cases, and reporting daily progress
• Brought in additional resources, defined the QA process & provided training for the new test team
• Implemented a process for using “GNATS” a problem reporting system, and trained personnel in it’s use
• Coordinated findings daily with SW developers to reduce problems and help produce a robust and stable product
• Worked closely with Sarnoff’s Compliance Bit Stream department to test and recommend MPEG-2 transport test streams improvements
• Applied lessons learned to identify key areas for improvement to reduce build release times
• Generated test plans, and test cases from customer and / or marketing requirements
• Analyze customer requirements, establish compliance metrics, total quality test objectives and test plans
• Submitted a Patent for a “Method for automated testing of decoded bit streams”

Confidential, Moorestown, NJ

R&D SOFTWARE TEST ENGINEER

Responsibilities:

• Specified and implemented test systems and scenarios to functionally test client server software consisting of VB, GUI’s, C++, embedded software and Access / SQL Server 6.5 databases
• Analyzed requirements for new releases, specified equipment and test setups, wrote test plans and analyzed test results for pass fail criteria and met with the project eng, design team and programmers to review findings
• Worked with Phd’s to implement Iris test strategies creating a cross sample of various Iris images / patterns for use in testing the product
• Worked with Phd’s to simulate ways someone may attempt to create false positives or otherwise circumvent Iris recognition accuracy
• Performed system data integrity / stability tests, stress loading / response time scenarios and collected metrics
• Improved release times by providing the test plans and an identical test system to the developers in a coordinated effort that enabled them to debug their software in parallel with the test department, which reduced release cycle time by 50% with fewer bugs
• Tested SDK’s, and conducted user usability tests to insure the system was easy to use by untrained operators
• Designed and built an electro - mechanical Iris recognition test fixture to stress test and define eye tracking and motion prediction algorithms perceived to be a problem. Testing found that the algorithms were 10x more efficient than realized, we were able to apply efforts elsewhere
• Worked with mechanical eng developing tests for Iris recognition during extreme operation in wind, and rain environments
• Supported local manufacturing and helped technicians as required to resolve calibration / manufacturing problems
• Held daily “live Eye Iris tests for manufacturing units” collected and analyzed data
• Worked closely with Eng to improve the Iris enrollment system, especially in the area of the GUI so the operator would be more effective in understanding the data to improve the quality of the Iris image
• Designed and wrote the software for an automated test fixture based on the MICROCHIP PIC Series of Micro-controllers for an IR power safety circuit that reduced test times from 5 min. to 30 sec. and eliminated $25,000 worth of support equipment

Confidential, Newtown, PA

SENIOR STAFF ENGINEER TECH. / QA ENG. LEAD

Responsibilities:

• Successfully trained a 25 member engineering team in documentation training, and successfully lead our department to become ISO-9001 compliant after the first audit, no major findings, and two minor findings
• Responsible for training technicians in QA / QC procedures. Evaluated junior technicians for raises and recommended promotions
• Lead eng and PM for the 100 amp satellite “Power Switching Unit” specialized test equipment (STE), designed & build three test fixtures at 50% of the original projected cost and completed QA qualification acceptance tests to interface to flight HW
• Lead and PM for the 200 amp “HV NiCad Battery Pack Unit” automated testing and control of the thermal chamber.
• Coordinated a team of 9 people to build / test 120 HW pieces, running custom test & monitoring SW & responsible for budget
• Handled all aspects of the design, drawings, schematics, test documentation & acceptance testing of the systems
• Responsible for interfacing with QA for documentation and final electrical acceptance tests in order to interface to flight HW
• Wrote engineering change notices, test procedures / plans, controlled and red lined Eng. documents used to build and test products
• Performed HW / SW tests using PC / Main Frame Automated Test Equipment (ATE) for flight satellite component assemblies
• Wrote and modified test scripts and used non-destructive methods to troubleshoot and isolate defective areas in flight HW
• Responsible for interfacing with QA and government QA DCAS (Defense Contract Acquisition Services) inspectors
• Maintained / Authored, SME for Quality documents and procedures for all commercial and government satellite projects for our department