WORK SUMMARY:

• An astute professional with 10 years of experience.
• Worked extensively in OSS/BSS domain and Java technologies on enhancement, testing, Service Assurance areas and maintenance projects.
• Worked in the areas of Application Maintenance, testing, integration and development.
• Utilized IT experience involving standard quality processes of entire software development and testing life - cycle in OSS/BSS domain (both landline and wireless).
• Gained progressive experience involving telecom order management, including testing, production and operational support.
• Expert in all phases of testing and leading End-to-End (E2E), User Acceptance Testing (UAT) and Operational Readiness testing (ORT) and Production Validation Testing (PVT) including Test Driven Development (TDD).
• Expert and well versed Agile and RAD methodologies. Expertise in Lean Six Sigma and ITIL concepts.
• Exposure to work in onsite-offshore model.

TECHNICAL SKILLS:

Manual Testing (Verification and Validation): HP Quality Center (QC)/ ALM 11.0, IBM Requisite Pro, JIRA

Application/ Tools: SQL Developer, PUTTY, SECURE CRT, CITRIX, Weblogic Administration, BMC Remedy, Introscope Wily, Extra Hop, Splunk, SolarWind, SOAP UI, J-Meter

Bug tracking Tool: JIRA, HP ALM, RALLY

Configuration Management: SVN, PRISM

Shell Scripting: UNIX/LINUX

Language: PL/SQL

OS: Windows, UNIX

Others: MS-Office

Domain: Telecom OSS/BSS

Technology: Functional Testing, System Testing

Processes: ITIL and AGILE

Scripting: Linux

WORK EXPERIENCE:

Confidential

Responsibilities:

• Risk and Impact assessment for Production related changes and Representation in Change Board.
• Reviewing FSP's for development and support of requirements related to functional and non-functional requirements.
• Discussion with design and achieve for operational challenges identified in Production.
• Testing Support in Financial and Pre-Prod Environments towards national launch goal.
• Deployment Support in Prod Environments (SOX, Post Deployment Sanity).
• Provided effective application support in P1/P2 incidents (Using standard ITIL processes to have least MTTR and MTTF). Support all Event, Incident and Problem processes. Responsible for corrective action items to avoid repeated Events and Incidents.
• Production and operational order management application support.
• Reference data Adhoc requests for effective and timely changes for operational support.
• Sustaining work items such as: Order Fallout Handling.
• Implementation of proactive alerting in Prod to operational betterment.
• Implementation support for monitoring and alarms in Prod and all critical and non-production environments.
• Implementation support for Splunk Dashboard in Prod.
• Implementation support for POC's for any new functionality, module or tools.
• Reporting and Data Representation to leadership including OF report and weekly slides.
• Daily Handoff from and to offshore counterparts for effective.
• Work and Help documents (including Run books) and KB articles for order fallouts and application related issues.

Confidential

TEST LEAD

Responsibilities:

• Leading End-to-end (E2E) provisioning, User acceptance Testing (UAT) First Field application ( Confidential ) and Production Validation Testing (PVT) support
• Front gate to the defects identified in production, taking them to concerned application teams so that they can then be fixed, retested and deployed in production based on criticality and severity
• Develop & test within the Tier-3 Support lab, jointly managed with Labs, of the detailed methods & procedures for introduction of new technology for the Tier-2 Network Operations & Project Management organizations for field implementation.
• Develop troubleshooting guides and deliver Knowledge transfer on new design and technology to the Tier-2 operation centers
• Gather & analyze relevant network element field data to validate the expected improvements and features of the field changes.
• Develop scripts to extract forensic data from network elements and analyze to identify potential patterns of unexpected behavior needed to understand root cause.
• Manage the risk of new technology introduction via a warranty process aimed Confidential minimizing the impact of potential service order fallouts.

Confidential

TEST LEAD

Responsibilities:

• Analyzing and understanding critical and complex requirements for Effective Test Planning of new scopes and projects.
• Test planning and execution for System testing.
• Test Plan creation and all other test documentation.
• Sanity Testing. Also worked on automating Sanity as a time and cost-effective effort for pre- and post-deployment.
• Functionality / manual testing on real networks
• Test Data Management
• Defect logging, tracking, follow up, retest.
• End-to-End testing.
• Identification and execution of regression suite (Manual and automation)
• Test Data Setup for various phases of testing for internal/external teams.
• To interact with Development team, Onsite team members, External Teams and Stakeholders.
• Apart from manual testing, also supported E2E testing with North Bound and South Bound interfaces

Confidential

SR ASSOCIATE, TESTING

Responsibilities:

• Analyzing and understanding critical and complex requirements for Effective Test Planning of new scopes and projects.
• Test planning and execution for System testing.
• Test Plan creation and all other test documentation.
• Test Data Management
• Defect logging, tracking, follow up, retest.
• End-to-End testing.
• Identification and execution of regression suite (Manual and automation)
• Test Data Setup for various phases of testing for internal/external teams.
• To interact with Development team, Onsite team members, External Teams and Stakeholders.
• Apart from manual testing, also supported E2E testing with North Bound and South Bound interfaces

Confidential

TEST ENGINEER

Responsibilities:

• Analyzing and understanding critical and complex requirements for Effective Test Planning.
• Test cases creation and execution for system testing.
• Test execution on the web application on different WINDOWS and MAC Operating Systems.
• Defect logging, tracking, follow up, retest.
• Develop user guides release notes for every release (new features and new user stories introduced)

Confidential

TEST ENGINEER

Responsibilities:

• Customizing the application per requirements and support deployment Confidential client end using scripts and product customization.
• Test Planning and Execution on Unit tests.
• Defect logging, tracking, follow up, retest for production defects.
• To interact with Development team/ onsite team members and production support members.
• Helping Technical Writing team for User Guides preparation for the new designs, features and changes introduced.