SUMMARY:

• IT professional and trained computer technician with demonstrated ability to integrate communication skills, systems test and support experience, and related education to exceed technical, business, customer requirements, and overall company goals.
• Experience building and maintaining multiple large scale, large capacity telephony test labs.
• Performed system level testing of both hardware and software, of a wide range of call processing features, on a multitude of call processing platforms.
• Experienced with providing customer support for Time - Division Multiplexing (TDM) and Voice over Internet Protocol (VoIP) services and platforms Committed and motivated employee focused on the success of the team, the solutions, the company, and its values while maintaining individual success.
• CompTIA A+ and CompTIA Network+ certified.

TECHNICAL SKILLS:

• Windows NT4.0/2000/XP/7/8/10
• UNIX (Solaris, HP-UX, AIX)
• Linux (Fedora, SUSE, and Ubuntu)
• Tier III Customer Support
• Microsoft Office
• Hardware/Software Installation
• Network Protocols And Standards
• System Level And Unit Testing
• Large-scale Automated Testing
• Product Verification
• Network Implementation
• Database Import
• App Install and Provisioning
• Ethernet and Interconnect Cabling
• Troubleshooting
• TDM/DS1/DS30, SS7, TCP/IP
• OS Install and Provisioning
• Diagnosing Software and Hardware Problems

WORK EXPERIENCE:

Confidential, Durham, NC

Volunteer Computer Technician

Responsibilities:

• Refurbish donated computers to be awarded to deserving, in-need students
• Install Windows and Linux operating systems from a network drive and update all necessary drivers
• Install OpenOffice.org application software
• Test and accurately document that all work is completed properly and is in working order

Confidential, Durham, NC

Property Manager

Responsibilities:

• Manage three residential properties including new tenant screening and selection, performing repairs and maintenance, budget management, and performing account receivables and payables
• Has maintained an occupancy rate of 98% for 20 years

Confidential, Research Triangle Park, NC

Rack and Stack Technician

Responsibilities:

• Built ExtremIO dual node bricks in cabinets, including all intra node cabling, cable dressing, external fiber connections, power cabling, as well as cable labeling
• Replaced nodes as per trouble ticket system
• Disconnected and reconnected of all fiber, InfiniBand, Ethernet, and power cabling as necessary for node replacement
• Built cabinets to specifications for shipment and storage of various nodes

Confidential, Research Triangle Park, NC

Central Office Lab Install and Commissioning / Help Desk Engineer

Responsibilities:

• Built and Commissioned new DMS, Super Node, 3PC, and ACA Platform, telephony labs, as well as, Confidential G20 and G15 telephony labs.
• Installed server racks, servers, and power cabling, built, labeled and installed copper cabling, including Ethernet, T1 and T3, terminal server and console port cables as well as single mode and multimode fiber cables
• Loaded and configured UNIX, Linux, and Windows OS, loaded and configured telephony server applications, dump and restore Oracle database images
• Commissioned newly installed equipment up through call processing
• Manned Telephony Lab, Help Desk phone, resolving lab issues for the design and test community

Confidential, Research Triangle Park, NC

Central Office Lab Upgrade Engineer

Responsibilities:

• Updated Design and Product Verification Labs with weekly software recompiles
• Loaded and configured Operation, Administration, and Maintenance servers, (OAM) with base Solaris/Nortel operating system
• Loaded and configured OAM servers with Nortel telephony application software including: CBM, CS2K, IEMS, APS, MG9K-EM, as well as the dump and restore of Oracle images
• Loaded and configured Nortel edge equipment including: PVG, CICM, SIP-T, SIP-L, MG9K, Media Portal, import Oracle images
• Updated CM via ONP
• Backed-up and restored Oracle images

Confidential, Research Triangle Park, NC

Product Verification / Traffic Test Engineer

Responsibilities:

• Ensured traffic capacity and functionality of new VoIP platforms through large lab traffic capacity testing
• Wrote test plans, and test cases from plan of record, and design documents
• Installed and configured platform circuit packs, Ethernet cabling, OS load and configuration
• Test head installation, loading, configuration, and the creation of call scripts
• Trouble shooting via Terminal Servers and Confidential capture tools such as Wireshark
• Collaborated with documentation personnel, to validate installation procedures
• Participated in team effort, large lab traffic assessments, destructive office testing, dead office recovery, and dead shelf recovery testing

Confidential, Cary, NC

Platform / System Test Engineer

Responsibilities:

• Worked in cross-functional team of system engineers, developers, and new product introduction technical writers to develop and deploy a new Confidential Intelligent Network (SCP) platform.
• Wrote test plans and cases from requirement documents, design documents, and use cases
• Wrote MOPs (Method of Procedure), CATs (Customer Acceptance Test Plans)
• Set up automated regression test environment, wrote automated test cases using Expect
• Prime for lab setup of SCPs, MGTS traffic simulators, test scripts for new Service SMS (Short Message) features
• Ensured functionality and robustness of new Confidential Intelligent Network platform through unit, system, and regression testing

Confidential

System Validation Engineer

Responsibilities:

• Primed weekly set up of large scale DMS100 regression test lab, and the retest on assigned suites (911, SCM, ESMU, SAID), a total of 1500 test cases.
• Introduced SX05 to the automated regression test environment, including developing test plans, time lines, and building test suites.
• Set up AccessNode and AccessNode Express automated test environment for system validation lab, including AccessNode hardware, test head wiring and commissioning, built automated test suites, and introduced these to weekly regression test cycle.

Patch Validation Engineer

Confidential

Responsibilities:

• Prim for weekly set up of large scale DMS-100 patch validation regression test lab and retest of all test case failures with no unresolved issues at week’s end.
• Set up a Dual Confidential automated test environment for the patch validation lab including Confidential commissioning, test head commissioning, building of automated test suites, and introducing those suites to the weekly patch validation test cycle.
• Increased weekly test case count in excess of 1000% (from 250, to more than 3000 test cases).

Confidential

Customer Support Engineer

Responsibilities:

• Worked with customer and design communities, to efficiently resolve customer issues.
• Knowledge in various tier 3 support tools including: CM Debug, Confidential Debug, XPMIST, TERMTRACE.
• Set up DMS-100 lab to reproduce customer problems to better understand the issues and test fixes.
• Wrote and tested CM / Confidential original and propagation patches, as needed to resolve customer issues.

Senior Systems Test Technician

Confidential

Responsibilities:

• Ensure system level hardware integrity of all DMS-100 Cores, Nets, and Peripherals.
• Power cabling, inter-frame links, data-filling customer tables, troubleshooting to the circuit pack level, ‘bring-up' through quality assessment of all DMS-100 Cores, Nets, Peripherals