SUMMARY:

• 12 years of experience in Software Quality Assurance, Manual Testing and Automated Software Testing.
• Exposure to Software testing in Agile, Waterfall, V and 4D model projects.
• Expertise in E - Commerce, Master Data Management (MDM) and PLM Domain.
• Strong ability in handling testing principles for multiple projects simultaneously and has interactive experience with Senior Project Managers in tracking project status and monitoring schedules.
• Armed with experience in playing the role of HP QC and JIRA Admin for different projects to accomplish smooth Defect life cycle and Project management.
• Sole Responsibility of JIRA application in Agile projects in Retail domain assisting the Scrum /Iteration Manager. Also played role of Standby Scrum Master.
• Strongly involved in End to End Testing and UAT testing in Agile and Waterfall model projects at Retail and Banking client locations.
• Strong testing capabilities in Black box, Functional, System, Integration, Static, Agile, End to End, UAT testing, Mobile Device testing activities.
• Manageable testing capabilities in White box and Performance testing activities.
• Proven competencies at all phases of STLC such as Requirements Gathering, Test Strategy, Test planning, Test Execution, Test Reporting etc.
• Strong problem solving & interpersonal skills; have a proven ease of working in both Business driven and IT driven environment, delivering commendable quality client service. Excellent communication & interpersonal skills. Exposure to interactions and deliverables Multivendor and Multi Geographically placed teams in different time zones.
• Liaison with client representatives and coordinates with offshore team for test automation.
• Experience in the field of automated testing, web services testing, manual testing and user acceptance testing coupled with extensive experience in requirements gathering processes, user stories, functional specifications, workflows and unified modeling language (UML) diagrams with excellent business writing skills in developing business requirements documents in an Agile environment
• Experience in Leading Teams.
• Experience in communicating and dealing with professionals at all levels.
• Highly organized and accurate with strong analytical skills and presentation abilities.
• Extensive Knowledge on Integration, Regression, System testing, 508 Compliance testing.
• Efficient in managing multiple projects simultaneously and utilizing excellent organizational and time management skills

KEY SKILLS:

Functional, End to End, UAT, Manual, System, Integration, Failover Testing, Agile, Certified Scrum Master (CSM), Defect management, Project Management.

TECHNICAL SKILLS:

Operating Systems: Windows 98/2000/ 2003/ XP, Mac OS

Applications: Siebel UCM, IBM WCC, MDM concepts, PLM concepts, Supply chain concepts, Ecommerce concepts, JAVA API, Webservices, Agile Methodology.

Language: JAVA, J2EE

Database: IBM DB2, Oracle 9/10i, Mongo DB

Tools: HP Quality Centre (QC), JIRA,Agile, Jmeter, Siebel UCM 8.1.1.1, QTP, IBM Rational Clear Case, Web Services Test Driver, Eclipse, Clarity, PUTTY, SOAP UI 3.0.1 ( JAVA API,Webservices),PLM Concepts,HP Load Runner, Performance Centre, Worksoft Certify, SOAP UI Pro, Demandware, Informatica 360, Salesforce CRM, Zephyr, Zappi, GIT, Seetest.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Test Manager (Salesforce)

Technology: Salesforce CRM.

Responsibilities:

• Salesforce CRM UI and backend web-services Functional, Integration, End to End Testing and Support UAT as Agile Tester in Agile team.
• Automation Evaluation and Onsite delivery lead.
• As Defect manager, Lead Defect triage meetings, escalating and seeing defects to closure within timelines. Maintain JIRA and Quality Centre for Defect management activities.
• Infrastructure QA Lead coordinator in all phase of release including Production.
• Govern and direct Testing Best practices, test methodologies and test delivery.
• Collaborate with Portfolio Manager and Product Owner to finalize project plan, Critical timelines and deliverables.
• Author Overall Test Strategies and Detailed Test Plans.
• Author Requirements Traceability Matrices.
• Coordinate Test Leads both Onsite Offshore to write and execute Test Cases.
• Present Test scenarios and test Cases with stakeholders and get signoffs.
• Gather, write and distribute Test Status Reports.
• Communicate with stakeholders and Powers to be effectively.
• Collaborate with Change management manager to finish Training document for Production support handover.
• Write Test Summary Reports.
• Collaborate with existing SGWS QA team to effectively use QA environments and infrastructure.
• Mentoring the team, empowering your junior colleagues to develop and succeed.
• Leverage offshore team and capabilities to deliver in Onshore-Offshore Global Delivery model.
• Participate in GO-NO-GO meeting and have a say in the same.
• Active participation in Testing Center of Excellence setup for the client .

Confidential, Miami, FL

Test Manager - Onshore (MDM Informatica)

Technology: MDM Informatica 360.

Responsibilities:

• Govern and direct Testing Best practices, test methodologies and test delivery.
• Collaborate with PM and PMO to finalize project plan, Critical timelines and deliverables.
• Author Overall Test Strategies and Detailed Test Plans.
• Author Requirements Traceability Matrices.
• Coordinate Test Leads both Onsite Offshore to write and execute Test Cases.
• Present Test scenarios and test Cases with stakeholders and get signoffs.
• Gather, write and distribute Test Status Reports.
• Communicate with stakeholders and Project Managers effectively.
• Collaborate with Change management manager to finish Training document for end users.
• Write Test Summary Reports.
• Collaborate with existing SGWS QA team to effectively use QA environments and infrastructure.
• Mentoring the team, empowering your junior colleagues to develop and succeed.
• Leverage offshore team and capabilities to deliver in Onshore-Offshore Global Delivery model.

Confidential, Phoenix, AZ

Test Lead - Onshore

Technology: Demandware, IE, Chrome, Mac Browser, IOS and Android Devices

Responsibilities:

• Technical Test lead at Petsmart QA team working on the biggest Digital project at Petsmart. Building and testing on Demandware platform.
• E-commerce, Functional, Integration and End to End testing Functionalities delivered in 2 week Sprints.
• Testing both the America and Canada Website across all Browsers, all mobile and tablet devices.
• Customer facing role within a technology environment, Strong customer focus
• Need to analyse, consolidate, and aggregate data from various sources.
• Defect Triage with Payeezy (Credit Card tokenization), JANRAIN (Single Sign On login),SVS,Avalara (Tax), BazaarVoice (Reviews and Ratings ),OKTA, CS Suite (Customer Service),Esperian QAS (Address validation),PayPal, Applause (Adhoc testing), Manhattan (Order Management System ),ESB,Demandware, Deliv (Scheduled Delivery),Order Groove (Subscriptions), Google search (Store locator) and other third party business enabler vendors.

Confidential

Associate Test Manager

Responsibilities:

• Onsite Test Manager handling the biggest client for Confidential - South West Airlines.
• Heading POCs and effort estimation to new projects.
• End To End Testing Services for Dispatch Applications,GroundOps being the End Users.
• Part of the Agile -In-Pod Testing and End to End Testing Team -Out Of Pod Testing.
• Value Add: Agile Coach majorly within the project and minimal at organization level.
• SWIFT, OTIS, TIBCO CIM, OPS SUITE, Gemfire DB are few of the applications Worked on. Worked on SOAP UI pro - Functional testing for In-POD testing activities.
• 80% an Individual contributor Role and Rest 20% is Stakeholder Management, Resource mapping and Vendor management activities. Agile and diverse working Environment. Closely working with SOD's in NOC’s.
• Complete Ownership of Failover Testing for New releases into Production.
• Applications worked on are Legacy Application SWIFT, Crew Management,Passenger Management, Airport Management, Gates Management, Turn Management and all the Ground Operations and Dispatch Operation applications.
• Achieved and Implemented Agile Test practises within Out of Pod / certification testing.

Confidential

Test Lead / Scrum Master

Responsibilities:

• Onshore and Offshore Test Lead handling the client expectations for testing activities for Agile, 4D, V and Waterfall projects.
• Assisting Scrum Master / Iteration Managers to become one for Future projects.
• Working with teams in multivendor, multicultural, multi geographic location placed teams to name a few such as Hong Kong, Mexico, China, Taiwan, Brazil, India, UK, Singapore, USA, and Australia.
• Mentoring Agile teams to become self-sufficient with regards to testing.
• Worked in both roles such as Individual Contributor and team member of testing team.
• GOTO person for Agile/SCRUM, Test Consulting and queries related to Test practices.
• Supported QA and testing activities during Production releases and during warranty period.
• Domain Expertise in Master data management (MDM), Banking, Retail, E Commerce, Supply chain Management, Product lifecycle Management (PLM).
• Worked in Onshore client locations for a total of 2.6 years.

Confidential, San Francisco, CA

Test Lead - Onshore

Technology: Enovia PLM, Web Applications Java based, JIRA, Mongo DB

Responsibilities:

• Responsible for bridging the Confidential between waterfall model test service to Agile projects.
• As Agile tester Individual contributor in an evolving Agile team, was responsible for testing activities for every biweekly sprint.
• Created the complete Test strategy document for the Agile project and got it approved from the business.
• Performed Scrum Master Activities such as collecting data from developers, heading the meetings such as Sprint Review and Retrospective and maintained JIRA application for the project.
• Closely worked with Business Analyst and developers, stakeholders to test application enhancements and complete regression so that the quality software is delivered after every biweekly sprint.
• Applications test were mainly Enovia PLM, Javabased web applications, middleware webservices and Supply chain management process.
• Part of the decision making in GO NO GO meetings.
• Providing Test support during Minor and Major Production Releases.
• JIRA Admin Activities in the Agile project.
• Mentored Developers in Agile team for testing activities.

Confidential

Test Lead - Offshore

Technology: SAP Applications, Worksoft certify, Oracle 11g, Unix,HP QC

Responsibilities:

• As Test Lead Offshore for Confidential project was responsible of handling a team size of 6 . Responsible for timely delivery of regression test suites developed on Worksoft certify application.
• Some of the SAP based application were to be regression tested based on the email communication from the stakeholders from supply chain management workflow.
• Involved in Testing Defects, tracking them and following them up to closure.
• Involved in Test Effort estimation and Billing activities from offshore team.
• HP QC Admin activities in the project.

Confidential, Hoffman Estates, IL

Test Lead - Onshore

Technology: Java API, Jmeter, HP QC, Oracle 11g, Unix, JIRA.

Responsibilities:

• As Test Lead Onshore was responsible for Test deliverables from Onsite and offshore API test teams from different geographical locations. Team size in total is 10.
• Involved in API Webservices testing using J-meter tool for Website, web application and mobile applications for Sears.
• Supported testing activities for mygofer.com and mobile applications of sears.
• Test deliverables planning, execution for biweekly release of enhancements going into sears.com.
• Defect tracking, logging and defect lifecycle management in JIRA and HP QC.
• JIRA and QC Admin activities in the project.
• One point of contact for all the testing practices from Confidential perspective at client location.
• Providing Test support during Production Releases.
• Worked as Team member in 4D project management team for 2 releases.
• Involved in TCOE and POC activities for value adds for the client.
• Brand Ambassador for “ Confidential Independent validation and testing Business Unit” at Sears.

Confidential, Beaverton, OR

Test Lead - Onshore

Technology: Flex PLM, HP QC, Java based Web application, Oracle 10g,Unix

Responsibilities:

• As Test Lead was solely responsible for the complete Quality Analyst (QA), testing activities for production support environments for all the Design application for business users in Confidential Inc.
• Tested applications such as Flex PLM, PIM, PPS, PDM and Java based web applications.
• Closely work with Production Support IT director from Confidential Inc.
• Helped perform Performance testing for new Virtual Servers addition to Design applications servers.
• Involved in Functional and Performance testing MMX project in Confidential Inc.
• Daily Report generation for Business users for catalogue design processing in PIM application.
• Defect logging and follow them up to closure.
• Test planning, documentation and Test execution for Hot fixes that go into production.
• Sign off activities for Defect going as Hot Fixes by End of Week.
• Test consultant for Agile projects in Confidential Inc.
• Onshore Offshore Global Delivery model.
• Test Effort Estimation, billing and Reporting for new projects.
• Preparation of Post Production Documentation for new release for Business Users.
• Involved in TCOE and POC activities for value adds for the client.
• Brand Ambassador for “ Confidential Independent validation and testing Business Unit” at Sears.
• Solved Sev 3 and Sev 4 defects for Business users related to Web Application.

Confidential

Test Analyst - Onshore

Technology: Siebel UCM, HP QC, DB2, Oracle 9g, Unix

Responsibilities:

• As Test Analyst Onshore was responsible for writing test cases, execution and planning, effort estimation for Functional System Testing, Integration testing and Regression testing phases in the project.
• Working closely with Business stakeholders for Requirement gathering and design discussions.
• Actively involved in Static testing of Project design documents.
• Responsible for Test strategy and Test planning for Functional System testing.
• Involved in Data migration testing for large data moves between applications from legacy to MDM.
• Performed Data Mapping and Data Quality Testing.
• Defect logging and following up with the Development to bring them to closure.
• Headed Defect triage meetings and discussions with Development and Integration teams. Defect life cycle management in HP Quality centre.
• Support Testing activities during Quaterly Production releases.
• Part of Master Data Management (MDM) practice in Confidential .
• Active participation in TCOE and POC activities.
• Performed UAT test activities for Quaterly release.
• Jobs monitoring: Running Control M and Sequencing jobs daily, after office hours.