Software Tester Resume Fort Mill, SC - Hire IT People

SUMMARY:

Approximately twelve years management/team lead experience.
Scrum Master who can deliver high - quality software, within evolving scope, requirements, and budget.
Experience in Agile/scrum principles and methodology.
Experience in Waterfall Methodology.
Experience with Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Defect Management Life Cycle, System Integration, User Acceptance Testing (UAT), Functional, GUI, Confirmation, Quality Assurance and Regression Testing.
Moderate command of relational database testing using SQL Queries. Strong Administrative, Analytical and Problem Solving Skills, Proficient in all Microsoft Office applications.
Strong organizational skills and conflict resolution, efficient Confidential multi-tasking, creative, analytical, proactive thinker and a team player.

PROFESSIONAL EXPERIENCE:

Confidential, Fort Mill, SC

Software Tester

Responsibilities:

Responsible for conversion testing that is currently driven by Waterfall methodology.
Experience as a software test analyst to include Testing throughout the Lifecycle - Types and Levels of Testing, Test Design Techniques, Test Management and Tools Support for testing that aligned to the International Software Testing Qualification Board (ISTQB) standards.
Responsible for analysis, review and assessment of user requirements, specifications and models for testability. Review requirements and design documents and ensure clarity.
Adhere to the outline specified in the test strategy and plan. Prepare data to use during execution.
Execute test cases, recording results and reported progress. Effectively record defects that are easily communicated and understood. In corporate changes that were made and sustained back into that application testing documentation. In corporate test results and changes/defect into test case. Execute according to the test schedule and escalate if deviations occurred.
Re-use existing testing documentation for new projects/releases.
Identify and recommend process improvements as necessary.

Confidential, Charlotte, NC

Sales Consultant

Responsibilities:

Consistently met overall yearly performance expectations since date of hire.
Relied upon as Subject Matter Expert (SME) for product services and problem resolution.
Prevented services and accounts from cancellation while still offering additional product options in order to increase customer value; while generating revenue for the company.
Addressed customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
Responsible for improving customer retention through programs and service provided to the customer.
Continually maintained working knowledge of all company products, services and promotions.
Made recommendations according to customer's needs on features, accessories, upgrades and rate plans.
Sold and provisioned wireless services, products, features, equipment and accessories as needed.

Confidential, Charlotte, NC

Operations Supervisor

Responsibilities:

Established Action Plans to ensure company and personal goals were being met as well as assured the appropriate rewards and recognition are delivered.
Properly documented Specialists’ coaching progression, outlined their opportunities and individual success plans.
Analyzed data to determine root cause and implemented process improvements to address the identified processing issues.
Manages daily operations to improve customer loyalty and strengthens the Confidential brand.
Effectively partnered with customers and co-workers to resolve complex customer situations as needed.
Conducted weekly observations and provided effective feedback to sales consultants for products, services and sales to maximize performance.
Act as a subject matter expert to provide ongoing training and awareness.
Led a team that consistently met monthly performance objectives.

Confidential, Charleston, WV

Project Operations Manager

Responsibilities:

Promoted to Project Operations Manager in 2003.
Recognized by management for improving performance in the Call Center and preventing loss of vendor account.
Reviewed reconciliation reports and established plans of action to ensure goals were being met.
Recommended script/rebuttal revisions, lead segmentation and monitoring enhancements.
Provided regular feedback to those involved with the programs, including Supervisors, Contact Center management, Client Services and Information Technology.
Functioned as Quality Supervisor for four years before being promoted. Responsibilities included: Set weekly game plans to determine a coaching strategy based on needs, assessments and performance trends. Determined strategies that will achieve both individual results for Telephone Representatives and overall improvement for the entire team.