SUMMARY

• 12+ years of relevant IT experience in Manual, Automation, Web Service, Database and Scripting testing in Insurance, HealthCare, and Telecom domain
• Expertise in Call Center Technologies(IVR, Avaya Aura Experience Portal, CTI, Call Recording, Call Management, Call Routing)
• Worked on Mobile - Based(IOS & Android) using Perfecto simulator, Web Based, Client Server and Standalone (Desktop) applications.
• Experience in developing Test Plan, Test Strategy, Test scenarios and Test cases from Business, Technical and Functional requirements. Worked on Automation, Smoke, Functional, Integration, System, Regression, Performance, Compatibility, Usability, Installation, Reliability, Exploratory, Migration, Database, IVR (DMTF and Interactive Voice Response) testing using Waterfall and Agile (Scrum) methodologies
• Designed automation frameworks from scratch like Page Objects framework, Keyword Driven framework, Data Driven framework and Hybrid framework
• Expertise in Selenium automation using Selenium WebDriver, JAVA, JavaScript , JUnit & TestNG and maintained the Selenium & JavaScript automation code and resources in source controls like CVS, SVN over the time for improvements and new features
• Good experience of Defect/Test Management tools like HP ALM/HP Quality Centre, CA Rally, Microsoft Test Manager, JIRA
• Proven ability in Windows/UNIX Commands, Scripts and testing on Windows/UNIX platforms, expertise in writing SQL Queries, Web Services/API testing using SOAP UI Pro
• Proven ability in Working individually and as a part of cross functional and geographically separated team.
• Excellent analytical, debugging, problem-solving and root-cause analysis skills.
• Excellent written and verbal communication skills with outstanding attention to detail

PROFESSIONAL EXPERIENCE

Confidential

Test Manager, Chicago, IL

• Analyze business process flow from - - Business Requirement Document, Functional Requirement Document,, Change Request, IVR Call Flows, Call Routing and then designed the optimum test cases to confirm the expected outcome and behavior in RALLY/TDP.
• Participated in Sprint Planning meetings with Agile Team Stake holders to understand the scope of testing with reference to various requirements artifacts
• Actively participated in Scrum, Daily Stand-up, Sprint planning, Retrospective meetings and iterative development activities prepared to as part of the Agile team.
• Work on IVR application automation using Hammer and Cyara tool,
• Work on IVR test data setup, Routing, Skill Mapping, IVR complex Call flows.
• Testing web services using SOAP UI, HTTP Requester and Postman.
• Request & set up Data for test scenarios using Telegence, ED, QuickPay, TSDB & ERIC M Admin Tool.
• Design Visual IVR screen mockups using JustinMind.
• Testing Visual IVR’s Compatibility and Functional System testing for IOS and Android OS Platforms using Perfecto Mobile Simulator and Physical Devices
• CATO Voice over testing for Special need customers- Accessibility Testing.
• Interactions IVR testing. Execute test cases for both Manual and Automation.
• Maintain the Traceability between Requirements, Test Cases, and Defects.
• Actively participated in application and process design sessions with internal/external line of business and IT partners.
• Worked as part of SCRUM team to understand the Business Complexity and analyze the impact of Business and Risks.
• Involved in Agile (Scrum Process) methodology based Project Planning, Test Planning and Coordinating on all SDLC phases.
• Worked with Subject Matter Experts to determine requirements. Participated in JAD, Brainstorming and Interviewing Session.
• Participated in Grooming Session to walk-through of the HLD (High Level Design) & BRD (Business Requirement Document)
• Used SQL scripts & stored procedure to query the SQL database.
• Actively participated in business workflow and timeline reviews to ensure that business targets are achieved
• Critically evaluated information gathered from multiple sources(Call Flow, Business Requirements, Design Document, TRIAD), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Worked with Jenkins that was used for continuous integration and build generation.
• Managed day-to-day activities of offshore QA members participating in testing.
• Performed Defect logging, Tracking & Management in Rally, TDP, HP Quality Centre
• Provided Root cause analysis and Mitigation plan for UAT and Production issue.
• Supporting QA Build creation using Jenkins.
• Ensured effective time/work allocation and management in tight deadlines
• Worked closely and built a rapport with developers, product management, and other team members which helped in better feature understanding, quick resolution of issues and better quality delivery and provided technical guidance to peer QA testing members as needed
• Accurately prepared and documented of test results, issues/defects and progress, Test Summary reports for final QA sign off to stake holders

Environment and Tools: Rally, TDP,Agile, Perfecto Mobile, JustInMind, MyAT&TBusiness Application,Toad, Jmeter, Cyara, Hammer, HTTP Requester,Postman, JQuery, J2EE,Java Web Service, Maestro, AEP( Avaya Aura Portal), NodeJs, MangoDB, ERIC M, TIBCO, SQL Server 2005, IVR Interaction & DTMF,HP ALM, CTI, Avaya Soft phone agent, Selenium Web Driver2.0, Junit, TestNG, SharePoint, Groovy 1.8,SoapUI, JSON, Jenkins,Telegence, Eclipse IDE,Putty, Microsoft Visio, Android and iOS, AutoIT, Firebug

Confidential

System Analyst, Chicago, IL

• Working with client and business to discuss requirements artifacts -FRDs, Use Cases and Change Request
• Participated in Sprint Planning meetings with BA and Developers to understand the scope of testing with reference to various requirements artifacts -FRDs, Use Cases and Change Request
• Worked effectively with Developers, AGILE Team, Project Management to achieve Selenium automation, high quality, release deadlines and QA processes improvements.
• Actively participated in Scrum, Daily Stand-up, Sprint planning, Retrospective meetings and iterative development activities prepared to as part of the Agile team
• Took ownership of automation and led the automation team by mentoring the team as and when required
• Implemented, executed and maintained automation for sanity, functional and regression suites using Cyara, Selenium WebDriver, JavaScript and TestNG framework on different browsers/environments & reported defects/results to the team for telecom based Web application
• Created Libraries for enhancing scripts to make it reusable and for easy maintenance.
• Developed Keyword Driven and Data Driven Test Suites to retrieve test actions and test data from Excel files.
• Maintained the Selenium & JavaScript automation code and resources in source controls like CVS, SVN over the time for improvements and new features
• Performed and monitored Sanity testing, Build Acceptance, Functional, Regression, Exploratory, System Integration, User Acceptance, Database, Performance, API, Browser Compatibility and End to End Testing.
• Worked on Compatibility and Functional System testing for IOS and Android OS Platforms using Perfecto Mobile Simulator and Physical Devices
• Created data driven automation framework using SOAPUI for service testing for modules under test.
• Involved in Java Web Services (JWS) Testing using SOAP UI to create and execute automated functional, regression.
• Validated web services using Groovy Scripts, assertions in Soap UI.
• Developed Test Scenarios using WSDL, Schema files which defines Web Service Request, Response, methods/operations, End Point of web service/api to be tested using SOAPUI Pro
• Handled the tasks of testing the behavior of IVR systems to stimulate the callers
• Tested IVR (DMTF and Interactive Voice Response) Call Flows
• Tested Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal,CTI Call Routing, Skills based Routings, Exit Points, voice quality and voice recognition functionality of IVR Systems IVR Testing with Agent Desktop Applications.
• Proficient in writing SQL queries. Performed Backend/Database Testing with SQL Server to validate the data in the Relational database
• Performed database import, Database testing and Migration testing on Production data.
• Worked with Jenkins that was used for continuous integration and build generation.
• Identified shortcomings in QA Processes, Web testing, Selenium Automation. Suggested & implemented improvements.
• Managed day-to-day activities of offshore QA members participating in testing.
• Worked in a fast pace environment with a schedule crunch yet delivered product with good quality. Worked for extended hours and over weekends to meet the schedule crunch and timely delivery.
• Wrote, Reviewed and Updated Testing Artifacts like Test Strategy, Test Plan, Test Case, Requirements Traceability Matrix using Rally Dev, TDP
• Performed Defect logging, Tracking & Management in Rally, TDP, HP Quality Centre
• Provided Root cause analysis and Mitigation plan for UAT and Production issue.
• Supporting QA Build creation using Jenkins.
• Ensured effective time/work allocation and management in tight deadlines
• Worked closely and built a rapport with developers, product management, and other team members which helped in better feature understanding, quick resolution of issues and better quality delivery and provided technical guidance to peer QA testing members as needed
• Accurately prepared and documented of test results, issues/defects and progress, Test Summary reports for final QA sign off to stake holders

Environment:VIVR,J2EE,Java Web services, ERIC M, TIBCO, SQL Server 2005, Microsoft Dynamics CRM 2010, IVR Interaction & DTMF,HP ALM, CTI, Avaya Soft phone agent, Selenium Web Driver2.0,JavaScript, Junit, TestNG, SharePoint, Core Java, Rally, Groovy 1.8,SoapUI 4.0,JSON,Perfecto Mobile Simulator,Jenkins,Telegence, Eclipse IDE,Putty, Core Java, Microsoft Visio, Android and iOS, AutoIT, Firebug,, Jenkins,JqueryEmployer: Synechron INC

Confidential

QA Lead

• Designing/Reviewing of test scenarios/test cases with respect to System Specifications
• Created and maintained Test Scripts and Test Cases based on High level Functional requirements Document (FRD) utilizing HP ALM / HP Quality Centre for Manual, automated (Functional & Regression).
• Conversion of Manual test Cases to Automation test Scripts.
• Responsible for development of automation scripts using QTP, Selenium WebDriver for the respective user stories in various sprints.
• Developed Hybrid page object test framework, Created central object repository, Wrote XML parser to read data.
• Execution of scripts during System and Regression cycle. Reporting bugs in HP Quality Center.
• Writing Functions and stored procedures to be utilized by automation scripts.
• Troubleshoot all the automation script issues.
• Automation Script Review
• Invol ve d in DotNet We b S e r v ic e s T e s t i ng u s ing SOAP UI to c r e a te a nd e x e c ute a ut o m a t e d f u n c tiona l, r eg r e s s io n .
• Used assertions in SOAPUI to validate SOAP response.
• Performed data driven testing of the web service using JDBC Connection and excel sheet through SOAPUI.
• Experience with Testing of DTMF and Speech Recognition Application and Call Flows
• Experience in testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal,CTI Call Routing, Skills based Routings, Exit Points.
• Working knowledge of IVR Testing with Agent Desktop Applications.
• Create Customer Enrollment Records, testing the Enrollment process in Microsoft Dynamics CRM.
• Create Clients and testing the Payrolls processing in Microsoft Dynamics CRM
• Verify the Published CRM workflows in Portal
• Update actual test cases and Test Results in a Test management tool-Quality Center
• Updating the daily status & task document
• Risk & Test data identification
• Daily onsite/offshore communication with the Scrum master & PM's.
• Accurately prepared and documented of test results, issues/defects and progress, Test Summary reports for final QA sign off to stake holders

Environment: Asp.net 2008, Web services, TIBCO, SQL Server 2005, CRM, QTP, VB script, Jira,Groovy 1.8,SoapUI 4.0,CTI, Avaya Soft phone agent, HP ALM, Microsoft Dynamics (AX/NAV/CRM) 2010, SQL, SharePoint, Selenium Web Driver2.0,Eclipse IDE,Junit,TestNG,AutoIT,Jira,Jenkins

Confidential

SR.QA Analyst

• Understanding user stories & creating optimized test cases as per user stories
• Automation of test cases using QTP & VB Script
• Test suit execution from test management tool (Quality Center)
• Tested custom plug-in, workflows, entities, applications, etc. utilizing Microsoft Dynamics CRM
• Keyword development
• Development of stored procedure & SQL queries
• Daily Scrum call

Environment: Asp.net 2008, Web services, TIBCO, SQL Server 2005, CRM, IVR, DAX, QTP, VB Script,Jira,Microsoft Dynamics (AX/NAV/CRM), SQL, SharePoint,HP Quality Centre