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Quality Assurance Project Lead / Tester Resume

Doylestown, PA

SUMMARY:

  • Talented professional with over 15 years experience in quality assurance, web design and development.
  • Proven ability to bridge technology and business goals to provide productive solutions.
  • Highly organized with the ability to manage multiple projects and meet deadlines.
  • A team player working effectively with operations, IT, marketing, development, and senior management in accomplishing objectives.
  • Proficient in front and backend testing of internet and desktop applications, including writing and editing SQL queries for data verification.
  • Understanding of SDLC, Agile & Waterfall methodologies, relational databases, Web development, Internet, E - commerce, network and mobile technology.
  • Familiar with software testing types such as integration, black box, usability, functional, system, regression, stress, end-to-end, compatibility and acceptance.
  • In-depth knowledge of product release processes and quality assurance goals.
  • Knowledgeable of web design tools, web builders, components.
  • Strong experience with Google Docs, Microsoft Word, Excel, Photoshop, Agile Solutions, Mantis, JIRA.

EXPERIENCE:

Confidential, Doylestown, PA

Quality Assurance Project Lead / Tester

Responsibilities:

  • Managed, planned and facilitated tasks, priorities and deliverables for major and minor software releases.
  • Developed test plans and wrote, executed and managed manual test cases.
  • Reviewed and updated current test cases to reflect changes for new functionality and performance issues.
  • Wrote, prioritized and executed test cases for multiple desktop and web based applications.
  • Confidential Fusion, Corel Website Creator, Confidential Mosaic, Koken.
  • Identified, documented and reported bugs, errors, and issues using Mantis and Rally.
  • Performed regression testing against various builds of desktop and web based applications.
  • Prepared daily and weekly defect reports within Rally for review in team meetings.
  • Documented results so that senior executives can track progress.
  • Assisted development team in resolving customer support escalations through release.
  • Led a team of offshore testers via reviews of submitted bugs.

Support and Services Lead

Confidential

Responsibilities:

  • Improved customer satisfaction through constant training of all tier I and II personnel and creating a customer support knowledge base used by the operations department.
  • Increased profitability by taking lead on all marketing emails, tracking of emails through to conversion, and initiating drip campaigns.
  • Designed all web marketing including websites, updates, and sales campaigns through the corporate sites and mini sites.
  • Trained and mentored onshore and offshore new hires.

Confidential, Jacksonville, FL

Quality Assurance Tester

Responsibilities:

  • Execution of manual test cases and responsible to track and log the defects using Jira.
  • Created test plans and test cases for an international website design software application.
  • Worked closely with software developers to build test scenarios for major releases, minor releases and product updates.
  • Submitted and monitored quality issues from exploratory and planned testing as well as issues reported by the international BETA test team.
  • Established and monitored on-going quality control processes, including guidelines for product quality inspections and management of the test case library
  • Installed new builds on machines using prepared images.

Technical Support Agent

Confidential

Responsibilities:

  • Provided Tier I, II, and III technical support to web-hosting customers.
  • Researched issues on various computer systems and databases to resolve complaints, answer questions, and outline solutions.
  • Tested software and product updates for web and software based programs.

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