SUMMARY:

• TWENTY - EIGHT YEARS IN INFORMATION TECHNOLOGY; SOFTWARE QUALITY ASSURANCE:
• QA Team Lead - IT Financial Services; Test Management of assigned Americas projects
• QA Manager/Project Test Manager; Performed as key QA resource to build QA Department from ground floor up and/or add to existing QA Department. Worked within the PMP model to build Test Teams, manage projects, monitor and report results of testing activities from start to finish
• Test planning, design, execution, and defect management for small and large Client/Server and Internet/Web projects, conversion and bank projects
• Performed assessment and audit of project documentation to ensure effectiveness of the QA processes throughout the project life cycle
• Implemented and expedited new QA processes and procedures, according to the development environment, where needed

TECHNICAL SKILLS:

Methodologies: SDLC, Agile, Six Sigma

Program Languages/Apps (Testing Only): Soap Web services, XML, .NET, Flex, Confidential Air, HTML, Cold Fusion, Flash, C++, Power Builder, Visual Basic, Perl, Java, Cobol, Pascal, FoxPro

Operating Systems: Novell Netware, UNIX, Linux, MSWinNT, all versions of Windows, OS2, MAC

Software: Microsoft Suite (PowerPoint, Excel, Word, Project, Visio, etc.), Confidential, including Livecycle, Reveleus Op Risk

Internet Browsers: (Various versions of each) Netscape, Internet Explorer, Firefox, Safari, AOL.

Internal Communication Tools: eRoom, SharePoint, Lotus Notes

Manual Test Tools: Compuware - QA Director, HP Mercury - Quality Center, Rational - Test Studio

Defect Management and Tracking Tools: JIRA, Rational - Clear Quest (Admin.), ClearDDTS, HP ALM (Admin), Compuware - Track Record, Bugzilla, Lotus Notes, Remedy

EMPLOYMENT HISTORY

Confidential

QA Team Lead/Assistant Director

Responsibilities:

• Responsible for ensuring operational and control effectiveness as mandated by Enterprise Testing Organization (ETO). Ensures SDLC and audit compliance for all projects.
• Responsible for the successful delivery of Solution and Testing activities for the Americas Area.
• Manage the Functional and Automation testing activities to ensure the successful delivery of testing
• Also, responsible for supporting Tax Test Management to shape and implement strategic transformation initiatives to drive forward the Tax Test organization
• QA Delivery and Management: Test resources, Status Reporting, Test Plans, Cases, Scripts, Results, Test Readiness pre-and post-implementation reviews
• Development, review, approval and sign-off of key QA documentation for deployments, as aligned by IT Service Delivery PMO auditing processes
• Determined the appropriate quality initiatives to implement during each phase of the system development life cycle and took responsibility for the development of solution and testing policies, standards and procedures; managed Team workloads, performance and delivery targets
• Developed and maintained strong working relationships with other IT Services, IT Solution functions and customers to expedite delivery of IT solutions
• Supported Tax QA & Test Management in upward stakeholder management and day-to-day management of the Tax Test organization
• Worked closely with on-shore, near-shore and off-shore FTEs and 3rd party vendors to deliver projects on time, on cost and based on scope/requirements
• Provided technical guidance and expertise to team members, colleagues and/or customers
• Responsible for the implementation and management of strategic initiatives to support Americas QA Testing activities including standards, strategies and roadmaps
• Participated in program/project review meetings to determine status, problem areas, suggest and review corrective actions, directing/planning necessary extra work, rework and re-plan activities
• Assisted in the development, maintenance, and the provision of training on testing procedures
• In some cases, hands-on test execution performed

Confidential

AVP, Project Test Manager

Responsibilities:

• Responsible for ensuring operational and control effectiveness as mandated by Enterprise Testing Organization (ETO). Ensures SDLC and audit compliance for all projects.
• Work closely with Business and Project Leaders on resource planning, timelines and estimates
• Key resource in the estimation and planning of testing milestones from start to finish
• Daily demonstrates business, technical, and industry knowledge while assessing business risks, identifying key controls, and performing risk-based testing of those controls
• Develop Test Plans, Test Summary Reports and other test matrices
• Manage Onshore and Offshore Test Resources; facilitate requirement reviews, test case development and defect management
• Resolve testing roadblocks and issues to ensure test deliverables and milestones are met on time
• Provide HP Application Lifecycle Management (ALM) access and training where needed

Confidential

Project Test Manager

Responsibilities:

• Same as permanent role: accepted permanent position with Confidential

Confidential

QA Lead

Responsibilities:

• Worked with Business and Project Leaders on resource planning, timelines and estimates
• Documented test plan and expedited testing milestones
• Coordinated work of multiple onshore and offshore test resources to develop and execute over
• Facilitated test execution and defect management activities and provide regular status to project and business leaders
• Served as QC Admin: Project setup/structure, requirements management, test case development, test scheduling, and defect management

Confidential

QA Manager

Responsibilities:

• QA resource allocation and activities for software upgrade implementations, in a banking environment, including resource estimates and allocation, based on budget
• Designed and developed technical documentation: Use Case, Test Strategy, Test Plan, Test Summary and Mercury Defect reports, etc.
• Served as QC Admin; Managed and developed manual test cases, designed and implemented the project defect resolution process and generated defect reports

Confidential

QA Manager

Responsibilities:

• Supervised all system testing efforts which included the review of related business requirements and functional specifications in preparation of system testing execution
• Hands-on; test case execution on ATM hardware and software
• Identified and communicated issues and concerns associated with system testing as well as potential overall project impacts

Confidential

Sr. QA Lead

Responsibilities:

• Analyzed Business Requirements Documentation: to create use cases and requirements drill-down.
• Heavy use of Mercury Quality Center to create and manual test cases and defects
• Heavy internal and external (Vendor) business partner interaction - strong communication skills and ownership of BA and QA tasks
• Managed UAT and assisted with Performance/Load Test Plan and activities

Confidential

Sr. QA Analyst

Responsibilities:

• Worked as Lead QA resource, within a Scrum/Agile environment to deliver validation for releases one thru three.
• Manual White and Black Box Testing in a Scrum/Agile project management environment
• Validation of Confidential Flex/Air, web service applications and backend and LiveCycle processing

Confidential

Test Project Manager

Responsibilities:

• Test Management and Planning for over fifty system/applications areas included in conversion project
• Initiated schedules, key deliverables, and status to multiple project business support partners
• Facilitated preparation and availability of forty-eight test plans and forty-eight sets of test scripts
• Developed Master Test Plan with key information and objectives from all forty-eight SIT test plans.
• Managed the HP Mercury Quality Center deliverables; managed the maintenance of over 12,000 test scripts provided Test Leads, and Offshore QA Analyst
• Facilitated and chaired SIT test readiness, status and defect reviews