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Qa Manager Resume

PROFESSIONAL SUMMARY:

  • Over 14 + years of IT experience in all phases of Software Development Life Cycle (SDLC) such as planning, analysis, design, implementation, testing of Web Base, Mainframe applications, Java based, .NET, ORACLE, C and other various languages in domains like Finance, Telecom, IT, Hotel, Mechanical etc. PSM certified
  • Extensive experience in manual and automated testing.
  • Well versed in all stages of testing and QA Cycles.
  • Highly motivated, organized and independent self - starter committed to the highest levels of professional and personal excellence Team player with excellent technical and communication skills with strong understanding of software life cycles and software testing methods
  • Strong problem solving skills extremely reliable, quick learner, and able to work independently as well as a team member.
  • Experience working with protocols and technologies like, .net, HTTP, SSL, FTP, SNMP,SMTP SOAP, PHP, HTML, TCP IP and XML, XML Spy, Active Directory, Windows and Unix, IBM Rational Automation tool. Expertise in Client Server (Win Forms) and Web based (Web Forms, ASP.Net) application development. Experience in SOAUP UI testing, middleware application
  • Experienced with HP tools like QTP and QC Experienced in XML Simulator for XML testing Experience in testing UNIX based applications Experienced in a fast paced Agile Development Environment including SCRUM, Waterfall.
  • Worked extensively on Oracle based applications. Extensive Experience CRM based applications Worked in database related module like SQL Server 2008 for SQL queries

AREAS OF EXPERTISE:

  • Requirements Elicitation
  • Business Process Modeling
  • Use Case Design
  • User Stories, Wire-frames, HTML prototypes
  • Interface Design
  • Waterfall and Agile Methodologies
  • Estimation, Scheduling, Impact analysis and Change management
  • Manual and Automated Testing
  • Offshore Coordination and UAT
  • User Guides / Manuals and Training Documentation

EXPERIENCE AND SKILLS:

Analysis Methodologies: Waterfall methodology, Agile methodology, CMM

Requirement Management: HP ALM, Test Director.

Change Management Tools: HP ALM, Test Director

Business Modeling Tools: Microsoft Visio, Triaster

SQL Server, DB2, Oracle, MS: Access, Crystal Reports

Project Management & Tools: Microsoft Project, Microsoft Office, SharePoint

Testing Tools: HP ALM, Test Director

P&C Insurance, Credit / Pre: paid Visa Cards, Fuel Cards, Retail Banking

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

  • Managing a team of 9 QA tester for Automation and manual testing
  • Plan, develop, and implement the research of new or improved testing methods, processes, tools, and systems
  • Analyze software defects; conduct weekly bug triage meetings with development and product management
  • Building a high performance QA team by hiring, training, coaching and mentoring QA engineers
  • Created automation testing plan
  • Attended project management meetings and conduct shift/team meetings with Supervisors
  • Communicated corporate quality standards across the project
  • Created SOP's and training guides for projects involving multi-departmental coordination
  • Developed processes, policies and procedures for other areas within the department resulting in integrating production and quality assurance processes. Trained department personnel on those processes, policies and procedures.
  • Used Basecamp to communicate with vendor on the products and requirements.
  • Using SQL for verifying the results compared to front end.
  • Creating presentation for quality dashboard and statistics for management meeting
  • Performed manual and automation testing.
  • Using Postman and SOAP UI to run API testing
  • Check errors in sumo logic to verify to outcome of the errors after inspecting the API’s error
  • Daily stand up meetings for follow up with the daily activities and how the sprint is moving forward
  • Performing load testing using Jmeter.
  • Automation testing using protractor with Javascript. Using Jasmin framework
  • Using JIRA to update the stories and defects
  • Using Zephyr to upload test cases
  • Use bit bucket to upload the automation scripts.
  • Use Jenkins job to run our regression suite.
  • Executing mobile testing using IOS and Android device

Environment: JIRA, SOAP UI, Splunk, Selenium MS SQL Server, SharePoint, .net, Java, Java script, OSS/BSS solutions, JMeter, Selenium Webdriver

Confidential

Sr. QA Analyst (Technical Lead/Manager)

Responsibilities:

  • Involved in creating and executing Test scenarios based on User and Functional Requirements and participated in the meetings with the business analyst and the development team.
  • Performed manual testing on Health based application.
  • Checked errors in splunk to verify to outcome of the errors after inspecting the API’s error
  • Daily stand up meetings for follow up with the daily activities and how the sprint is moving forward
  • Worked for United Health care, Target, Mercer etc client based request
  • Involved in smoke testing for new code deployed to QA environment
  • Responsible for performing User Interface testing, Regression testing and User acceptance testing
  • Testing API points with swagger tool
  • Participated in walkthrough requirements meetings with BA’s.
  • Using JIRA to update the stories and defects
  • Verifying mesos logs to see if the jobs ran successfully
  • Automating selenium using robot framework using java
  • Automated the admin tools for creating new clients and uploading few files for processing.
  • Use Github to post our PR request for automation
  • Use Jenkins job to run our regression suite by entering the tag name after the PR is merged in
  • Creating new clients for the user who can register and use the communities for sharing review, list of doctors, cost etc
  • Training the team for the testing approach
  • Followed iterative approach.
  • Executing mobile testing after mobile codes are generated and registering the clients, user using the mobile code
  • Used mobile devices, tablets to execute mobile testing
  • Used Selenium tool to run some regression test cases
  • Supported client for UAT and conducting End to End testing.
  • Created traceability matrix between requirements and test cases
  • Generated detailed reports of the bugs, the pass-fail reports and the Test results
  • Working as Business Analyst for gathering requirements.

Environment: JIRA, SOAP UI, Splunk, Selenium MS SQL Server, SharePoint, .net, Java, Java script, TCP/IP, HTTP, HTML, XML

Confidential

Sr. QA Analyst (Lead)

Responsibilities:

  • Involved in creating and executing Test scenarios based on User and Functional Requirements and participated in the meetings with the business analyst and the development team.
  • Performed manual testing on Health based application.
  • Was leading Back office track team of total 4 members.
  • Having day to day meeting with the team members and maintaining daily execution numbers
  • Worked on Massachusetts state Health exchange program application
  • Involved in smoke testing for new code deployed to QA environment
  • Responsible for performing User Interface testing, Regression testing and User acceptance testing
  • Participated in walkthrough requirements meetings with BA’s.
  • Completing the RTM.
  • Using Fiddler for Smoke testing in different browsers.
  • Coding in object oriented language for tracking of browser testing.
  • Working on Obamacare application for ACA project.
  • Working on claims for 834 as working on the middleware application and fetching data from Mark logic. Further sending the enrollment to database.
  • Running scenarios for Confidential application.
  • Attending defect meeting with Accenture and CMS for quick solution.
  • Trained onshore/Offshore QA resources on Vantage, Common Remitter, Quality Center, XML.
  • Followed iterative approach.
  • Working on SOAPUI to enroll into health care plans
  • Run Unix scripts for auto enrollments test case for 2014 and 2015 applications
  • Generate 834 through EDI transactions.
  • Used Selenium tool to run some regression test cases for carrier testing.
  • Worked in several modules like CCA & MassHealth Program Determination, UI/UX, Notices (Provisional and Full Approval), Plan Management, Enrollment & Billing, Premium billing and Admin closing in state based health insurance application.
  • Interacting with for testing approach
  • Supported client for UAT and conducting End to End testing.
  • Created traceability matrix between requirements and test cases
  • Wrote Test cases for Regression and smoke testing
  • Involved in production check out
  • Worked closely with development team in resolving bugs and verified and closed bug reports once they are resolved
  • Generated detailed reports of the bugs, the pass-fail reports and the Test results
  • Working as Business Analyst for gathering requirements.

Environment: Quality Center10, QTP 11.5, JIRA, ALM 12, SOAP UI, MS SQL Server, SharePoint, .net, Java, Java script, TCP/IP, HTTP, HTML, XML

Confidential

Sr. QA Analyst

Responsibilities:

  • Involved in creating and executing Test scenarios based on User and Functional Requirements and participated in the meetings with the business analyst and the development team.
  • Performed manual testing on CRM application for loan processing and customer details section.
  • Responsible for performing User Interface testing, Regression testing and User acceptance testing on the AUT.
  • Followed Iterative approach.
  • Use IBM Filnet for business process.
  • Extensively wrote customized functions in the compiled module.
  • Highly involved in backend testing using SQL Server 2008. Working on middleware applications and fetching data from SQL.
  • Highly involved Test planning, test scripting, and test execution using Rational Quality Manager and RTC.
  • Involved in Client meetings.
  • Highly involved in system testing as well as UAT Testing for the client.
  • Highly involved in CRM based application software.
  • Gathering requirement from the client and documentation prepared for the developers
  • Completing the RTM.
  • Involved in BI testing
  • Performing End to End testing.
  • Feedback provided on requirements gathered from the client
  • Designed and tested screens, tables and reports
  • Prepared detailed Test Plan, Test Cases by understanding the business logic user requirements
  • Created traceability matrix between requirements and test cases
  • Wrote Test scripts for Regression testing
  • Involved in production check out
  • Worked closely with development team in resolving bugs and verified and closed bug reports once they are resolved
  • Generated detailed reports of the bugs, the pass-fail reports and the Test results

Environment: Quality Center, Oracle, Web Logic Server, Java Script, PL SQL, Windows, SQL Server 2008, Microsoft CRM

Confidential

Sr. QA Analyst / Requirement Analyst

Responsibilities:

  • Involved in executing Test scenarios based on User and Functional Requirements and participated in the meetings with the business analyst and the development team.
  • Performing manual testing on .NET based application. Performed testing on IOS and Android based apps.
  • Performing UAT, Regression, smoke testing and interface testing
  • Testing on different Apple and Samsung devices which includes IPAD, Galaxy Tab, IPhone5 etc.
  • Testing on tracking device system as to locate for drivers for their exact location.
  • Using App for updating time of pick up and drop off and other pricing details used for billing system
  • Working in database related module like SQL Server 2008
  • Writing test scripts for regression and interface testing.
  • Using JIRA to log issue, requirements and design of the web layout.
  • Worked in Agile methodology.
  • Gathering requirement from the client and documentation prepared for the developers
  • Completing the RTM.
  • Working different teams to execute tests and validating the resuls.
  • Designed and tested screens, tables and reports
  • Worked closely with development team in resolving bugs and verified and closed bug reports once they are resolved
  • Generated detailed reports of the bugs, the pass-fail reports and the Test results

Environment: JIRA, MS SQL Server, .net, IOS apps, android apps

Confidential

Sr. QA Analyst

Responsibilities:

  • Involved in creating test cases and executing testing scenarios based on the user requirements.
  • Working on .NET based application for customer interface.
  • Worked on Agile methodology
  • Having stand up meeting every day to discuss day to day work
  • Using Jira to log work, assignee and issues.
  • Using Selenium testing tool for few projects.
  • Gathering requirement from the client and documentation prepared for the developers
  • Feedback provided on requirements gathered from the client

Environment: Quality Center, XOM, Soap UI, .NET based Web application.

Confidential

QA Analyst / BA Analyst

Responsibilities:

  • Involved in executing Test scenarios based on User and Functional Requirements and participated in the meetings with the business analyst and the development team.
  • Performed manual testing on this Mainframe based application and automation by using Quick Test Professional.
  • Responsible for performing User Interface testing, Regression testing and User acceptance testing on the AUT.
  • Testing on TPF ZTPF applications
  • Followed Iterative approach.
  • Highly involved in web based testing using Soap UI
  • Highly involved in web based testing using XOM
  • Highly involved in regression testing as well as UAT Testing in Mainframe environment.
  • Working in database related module like SQL Server 2008
  • Involved in backend testing
  • Involved in Mobile testing
  • Performing manual testing on Marriott.com application through Andriod, IOS devices.
  • Worked on Samsung tablet, Apple tablet, Samsung Note phones, Apple phones and other Andriod mobile devices.
  • Analyze business and technical requirements to create detailed test cases scripts
  • Using QC 10.0 version for Test cases and Test plan
  • Writing requirements in QC
  • Used Selenium testing tool for few projects.
  • Working different teams to execute tests and validating the results in the backend
  • Designed and tested screens, tables and reports
  • Prepared detailed Test Plan Test Cases by understanding the business logic user requirements
  • Created traceability matrix between requirements and test cases
  • Wrote Test scripts for Regression testing
  • Involved in production check out
  • Gathering requirement from the client and documentation prepared for the developers
  • Completing the RTM.
  • Feedback provided on requirements gathered from the client
  • Worked closely with development team in resolving bugs and verified and closed bug reports once they are resolved
  • Generated detailed reports of the bugs, the pass-fail reports and the Test results
  • Working in waterfall methodology

Environment: Quality Center10, QTP 11.5, JIRA, ALM 12, SOAP UI, MS SQL Server, SharePoint, .net, Java, Java script, TCP/IP, Apache, Visual Studio, HTTP, HTML, XML

Confidential

QA Analyst

Responsibilities:

  • Involved in creating and executing Test scenarios based on User and Functional Requirements and participated in the meetings with the business analyst and the development team.
  • Performed manual testing on this web based application and automated by using Quick Test Professional.
  • Responsible for performing User Interface testing, Regression testing and User acceptance testing on the AUT.
  • Followed Iterative approach.
  • Extensively wrote customized functions in the compiled module.
  • Highly involved in backend testing using SQL Server 2005.
  • Highly involved Test planning, test scripting, and test execution using Rational Quality Manager and RTC.
  • Involved in Client meetings.
  • Highly involved in system testing as well as UAT Testing in .NET environment.
  • Highly involved in UNIX based application software.
  • Designed and tested screens, tables and reports
  • Prepared detailed Test Plan Test Cases by understanding the business logic user requirements
  • Created traceability matrix between requirements and test cases
  • Wrote Test scripts for Regression testing
  • Involved in production check out
  • Worked closely with development team in resolving bugs and verified and closed bug reports once they are resolved
  • Generated detailed reports of the bugs, the pass-fail reports and the Test results

Environment: QuickTestProfessional Test Director, Quality Center, Oracle, WebLogic Server, Java Script, SQL PL SQL, UNIX Shell Scripting, VB Script, Windows, Toad, SQL Server 2005

Confidential

QA/Test Analyst

Responsibilities:

  • Involved in adding Requirements, associating Requirements to the test cases, writing and executed test cases using Test Director.
  • Used Test director to log all the defects and report results.
  • Responsible for testing the Application against Oracle server for data validity.
  • Performed database integrity tests to create db. Script with SQL commands to extract the actual results.
  • Involved in performing Performance, Stress, Load Testing on Application Under Test (AUT) using Load Runner Test center.
  • Tested the Applications compatibility for IE and Netscape.
  • Worked with the development team to ensure that the testing issues are resolved.
  • Performing test at regular basis and on different projects
  • Highly involved in backend testing using SQL Server 2005
  • Highly involved Test planning, test scripting, and test execution using Rational Quality Manager and RTC.
  • Highly involved in system testing as well as UAT Testing in .NET environment.
  • Worked on the Clarify, CRM environment

Environment: QuickTestProfessional Test Director, Quality Center, Oracle, WebLogic Server, Java Script, C++, SQL PL SQL, UNIX Shell Scripting, VB Script, Windows, Toad, SQL Server 2005.

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