OA Lead Resume

SUMMARY:

Over seven years of business and IT experience in Confidential client relations, Quality Assurance Testing and Quality Control.
Testing background includes gray, black and white box, smoke, functional, system integration, performance, regression, and load/stress as well as post - deployment production support.
Strong experience in CTI, IVR, Sales UI and integrated billing system applications with concentration in external Telecommunication partner integration and both internal and external partner testing.
Organized, articulate and detail-oriented, with highly developed creative problem-solving skills.

SOFTWARE KNOWLEDGE:

Office Package: Microsoft Word, Excel, Access, PowerPoint, Outlook Express

Operation Systems: Windows 7, 2000, ME, XP, Vista, Linus, MS-DOS

Tools: HP Quality center, DB Visualizer, Oracle, TOAD, Soap UI, SQL+, XML Dump Request/Response, UNIX, SharePoint, Testlink, IBM Rational, Confidential PPM (Project Portfolio Manager), Cisco CTI-OS Client software, Wireshark

PROFESSIONAL EXPERIENCE:

Confidential

OA Lead

Responsibilities:

Acted as representative for Sales CRM SQA team to fortify our overall relationship with Business internal testing and Confidential third party call center management teams
Coordinated the scheduling for the internal testing of pre-rollout Sales CRM application with both Confidential Business and Call Center reps.
Responsible for planning, coordination and supporting text case execution according to stand-alone and Enterprise release schedules; working directly with PMs, developers, testers and Business resources to determine release content range of impact, risk assessment, plan and draft LOEs and defect discovery and tracking
On-Site troubleshooting of CTI system integration issues between Confidential developed software and Call center system architecture and setup
Developed and implemented test strategy and High Level Test Plan, for smoke, functional, integration, performance, load and regression testing based on Business requirements for Sales CRM application
Responsible for flow mapping Confidential High Level and test case development, High Level breakdown and scenario testing, defect discovery and tracking, escalations and certification
Report daily on application performance, testing and defect-fix status to management
Conducted defect review meetings, working closely with development and testing teams to identify defect root-causes and system integrity issues in order to create, test and implement defect solutions

Confidential

Service Mediation Manager

Responsibilities:

Responsible for coordinating multiple projects utilizing cross-nation teams as concerned Confidential ’s billing systems’ Confidential Service Mediation Manager (ASMM,SQL-based application), system integration testing efforts
Defined and scripted High Level Test Plans and test case/scenarios for ASMM based on Business and client requirements
Conducted daily meetings with management providing updates on testing efforts and overall release health
Provided 24/7 on-call support for post-production troubleshooting, last minute defect solution testing and successful-trial data analysis
Scheduled and oversaw Partner system integration test scheduling with Confidential ’s Telecommunications partners in concern to ASMM’s independent and cross-application code releases
Personally coordinated with other internal Confidential SQA application teams, (i.e. Middleware, STMS, EPS, TCS) in order to effectively address cross-application defects and create and implement solutions as quickly and efficiently as possible
Held bi-weekly release status meetings with Confidential ’s telecommunications Partners; Verizon, AT&T, Frontier, Century Link, Frontier WV
In charge of off-shore SQA testing teams in both India and Brazil, successfully coordinating offshore resource allocation for overlapping projects ensuring test cycle completion and release deadline integrity
Conducted daily defect review meetings, working closely with Confidential, HP and Confidential teams to schedule defect-fixes, release code drops and troubleshoot cross-system issues
Successfully ramped-up and trained off-shore Confidential -Brazil team of 5 to take over blackbox testing for Confidential ASMM application
Created layman’s term Interactive guide to Confidential ’s internal billing system’s ASMM application in order to exemplify Business/Marketing’s overall usability of the application covering the following: ASMM testing automation, file creation and manipulation, usage, Confidential internal integration and global impact, as well as application specifics such as file sequence, customer account type and content breakdown corresponding to Confidential ’s joint telecommunication billing partnerships

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship