SUMMARY:

To acquire a challenging position to utilize my communication, energy, ability to lead, testing, technical skills and expertise to deliver QUALITY results.

TECHNICAL SKILLS:

• IBM Mainframe
• Customer/1
• CICS
• Eztrieve Plus
• COBOL
• QA
• QMF
• SQL
• MVS JCL
• Xpediter
• Changeman
• Endevor
• Fileaid
• SPUFI
• TSO/ISPF
• ROSCOE
• Mercury Quality Center
• REXX
• MS Query
• UNIX
• Flowcharting
• Technical Design
• Detail Design
• HTML

EXPERIENCE:

Confidential, Arizona, Phoenix

Senior Software Test Analyst

Responsibilities:

• Establish testing deliverables, scope, timeline and quality standards for in house developed Mobile CarePlan application for Healthcare providers.
• Develop comprehensive Test Strategy, Test Plan, test scenarios and test cases for complex systems for Practice Management and Electronic Healthcare Records ( Confidential )
• Collaborate with Business Analysts and Developers in requirements and design peer review sessions, contribute to documenting quality & testable requirements, provide feedback and gather clarifications in order to effectively prepare test strategy and ensure testability
• Monitor and report on testing metrics, such as test prep, test case execution & defects stats
• Understand customer needs and varied workflows used to meet the testing goals
• Support identification and resolution of complex production issues & root cause analysis
• Identify and communicate risks & issues clearly
• Provide testing estimates, testing tasks breakdown and dependencies to assist PMO with building project plans & deliverables
• Escalate issues & impacts and provide mitigation plan for testing strategy, quality, timeline, scope and/or resources
• Review UAT and Training documentation for technical accuracy
• Assist with the User Acceptance Testing and Business Exploratory testing
• Mobile testing on iOS and Android platforms
• Web Based testing on Chrome and Internet Explorer for CarePlan application.
• Selected test cases best fit for automation
• Created over 4000 defects in ALM for Intake file processing, CarePlan testing, Sugar CRM and Confidential conversion.
• Created several SQL queries to assist in testing to verify results on the backend of the system

Technical Skills: SQL, Medicaid, Medicare, Chronic Care Management, Post Acute Treatment, iOS, Android, IE, Chrome, SmartBear ALM, SQL Server 2014 Management Studio, Mirth, SmartBear ALM, Sugar CRM, Confidential, JSON Viewer, Base64 Image Decoding, EHR, Practice Management, AdvancedMD

Confidential, Arizona, Phoenix

Test Data Manager/QA Analyst

Responsibilities:

• Lead over several projects within QA department with leadership of an average of 10 to 12 individual under my direct supervision.
• Managed QACC (Quality Assurance Competency Center) Engagement Criteria, Master Test Plans, and Lessons Learned documents in the area of EDI and Test Data Management.
• Created Test Data Checklist for HIPPA compliancy and SQL queries for all HIPPA fields of Safe Harbor
• HIPPA compliancy Liaison for Safer Harbor and Statistical Analysis for all projects within QACC
• Managed Test Data Team of 6 to 8 individuals on implementing security variance changes for Non HIPPA compliant applications. This includes filling out temporary variance information and obtaining sign offs.
• Matched requirements to test cases in regards to EDI transactions and HIPPA compliancy
• Engaged teams for Test Data Management Strategy concepts
• Assisted in creating policies with Data Steward for Non Prod data in Prod and create plans to eliminate this data in test environments.
• Created procedures for requesting Gold copies for Optim (de - identification tool)
• Created queries in SQL for Optim for MS4, Allscripts, and EHR applications for Safe Harbor Hippa field analysis.
• Provided input from a general testing perspective for standard for Master Test Plan for QACC and Optim
• Assisted in EDI 837 transaction HIPPAcompliancy testing for Claim transactions for MediTech and Allscripts
• Developed an over TDM Strategy for QACC and engaging Enterprise
• Worked directly with SME’s (Subject Matter Experts) utilizing Agile project management for all new projects within QACC from design to implementation.
• Utilized Agile management for reviewing requirements with the Business Analyst for upgrades to existing systems within Confidential .
• Managed daily meetings with the development team using Agile approach prior to Proof of Concept for Optim TDM system and other projects
• Created UI test cases for mobile devices Android and iOS that encompasses login to logout, security UI testing, boundary testing and all usability.
• Managed UI test cases via ALM, while monitoring defects and providing metrics and resolution for all QACC projects within Dignity.
• Conducted and Reviewed all UI test cases and requirements with the development team, UAT team, and Implementation team using Agile approach.
• Advised QACC project teams of importance of PHI and test environments
• Documented Test Environment Dashboard for test environments
• Analyzed all applications for EHR and ICD-10 for ability to use Optim.
• Review the test scenarios to create an “Intelligent” extract of data.
• Ensure that the appropriate approvals are in place when production data is need in a test region.
• Managed team of all testers to ensure access to the test regions and applications installed for testing..
• Managed that security level for testing is correct and tested prior to formal testing.
• Managed the establishing of number of cycles, iterations, or refreshes that will needed prior to testing
• Created Test Data Checklist to in corporate in test plans.
• Engaged teams for TDM Strategy concepts to update their test plans.
• Successfully adjusted time for Project plans for data and environment considerations
• Lead on Lawson Remediation testing for QACC
• Lead on Lawson ProcessFlow Test Case preparation
• Liaison between Lawson Business and QACC offshore team
• Lead Security Review for Quality Center and LoadRunner

Technical Skills: SQL, EDI transactions, Lawson, Access Confidential, Quality Center, ALM, Vendant, B-DNA, Optim, MS4, Airstrip, OnePass, Consult Accelerator, Cerner, IE testing, Adobe

Confidential, Arizona, Phoenix

QA Support Lead /Lead Business Analyst

Responsibilities:

• Created Test Plans and Test cases for large projects and supervised Unit and UAT execution.
• Reported progress to upper management on progress of Unit and UAT execution.
• As QA Lead, made several enhancements to existing processes by the use of macros and SQL querying.
• Managed large and small projects from functional specifications to implementation.
• Maintained implementation plans and monitored progress with direct reporting as SME.
• Supported users for ChaseHealthAdvance for various I.T issues.
• Analyzed requirements from functional design documents with and provided testing feedback
• Data Mined for all test cases and scripts for CHA Regulatory changes.
• Ran SQL queries for analytical testing purposes and produced research reports.
• As QA Lead, Mentored QA test team on functional and technical designs as well as scripting.
• Loaded test cases into Mercury Quality Center.
• Worked with several teams within ChaseHealthAdvance for requirement gathering for several projects.
• Queried EDI transactions for validity with mortgage transactions
• Tested EDI formats for enhancements within mortgage transactions such as power of attorney, income verification, proof of residents, etc.
• Created detail test schedule for 8 sub test teams as Lead
• Provided Risk analysis to upper management on requirements and defects
• Managed defect reporting at all testing staging and reported metrics daily.
• Extensive documenting of processes and procedures. Organized all documentation in repository.
• Coordinated and tested Disaster Recovery process for entire ChaseHealthAdvance business.
• Worked extensively with macros for automated testing of Credit and Application processing for Web and mainframe testing.

Technical Skills: Service Center, Vision, WRQ Reflections, MicroSoft SQL Server, Nautilus, IE Reports, Mercury Quality Center, MS applications, Peregrine, EDI, QTP

Confidential, Arizona, Phoenix

QA Metrics Lead/QA Lead Tester/Lead Data Miner

Responsibilities:

• Developed detail test cases for PHOENIX application for M-Power processing web and mainframe testing.
• Executed detailed functional test cases for M-Power processing.
• As QA Metrics Lead, wrote defects and monitored progress for issues found in executing test cases.
• Created test plans for several functions of the PHOENIX system.
• Analyzed requirements from functional design documents.
• Data Mined for all test cases for M-Power Automation Project and Smart Meter Credit and Consolidation as Lead Data Miner.
• Utilized SQL on mainframe for test data creation.
• Mentored QA test team on functional and technical designs.
• Reviewed and tested all new and modified reports for PHOENIX application.
• Assisted in creating data mining process for several testing efforts.
• Analyzed business processes to improve customer service uses of PHOENIX application.
• Utilized IBM Mainframe TSO/ISPF for FileAid and DFSORT for data analyzing.
• Analyzed Mercury Quality Center for proof of concept.
• Created Excel Reports from Mercury.

Technical Skills: DB/2, COBOL, CICS, JCL, Eztrieve Plus, Microsoft Project, WORD, PowerPoint, IBM 370, MVS JCL, CICS, Fileaid, XPTR, XTND, SQL, EXCEL, Mercury Quality Center, AMS

Confidential, Georgia, Atlanta

Lead Operations Business Analyst/Conversion Analyst

Responsibilities:

• Functions as an Operations/Conversion Analyst on conversion from HAZ+ legacy system to TrackAll 2.0 Client/Server system.
• Create requirements documentation for individual client’s needs.
• Analyzes HAZ+ CICS system control tables for conversion requirements.
• Analyzes system inputs and outputs for conversion requirements documentation.
• Updates current system documentation.
• Interviews Area Specialists for procedural documentation for conversion effort.
• Provide weekly status reports to upper management on multiple projects worked on.
• Setup Eztrieve reports for analytical reviews of system control tables.
• Utilized IBM Mainframe TSO/ISPF for FileAid and DFSORT for data analyzing.
• Setup and moderated meetings of all related conversion interfaces.

Technical Skills: DB/2, COBOL, CICS, JCL, Eztrieve Plus, Microsoft Project, WORD, PowerPoint, IBM 370, MVS JCL, CICS, Fileaid, XPTR, XTND, SQL

Confidential, Georgia, Atlanta

Project Manager, Business Analyst, Lead Programmer Analyst, And Technical Team Lead

Responsibilities:

• Created COBOL DB/2 and EZtrieve programs for merger efforts.
• Created CICS programs with DB/2 for Online modifications for merger acquisitions.
• Created Test plans for major mergers between banks.
• Responsible for Release Testing for all minor and major installs
• Responsible for development of separate management plans for the ATM and Plastic Card System and Quality that detail processes and procedures.
• Provide weekly status reports to upper management on multiple projects worked on.
• Set up testing environments for IT/CA and PR/DR for initial release management testing.
• Programmer for the PCOS (Paper Check Ordering System) for EDI transactions to the designated printer supplier
• Utilized Data Extract (RDX) Tool for vital account extraction testing for interface testing.
• Supported PCS (Plastic Card) online for all releases.
• Created STAR Certification scripts for internal testing purposes.
• Supported initial build of CA-7 for all release testing.
• Created Project Plans for upper management for small changes to major enhancements.
• Monitored over 13 projects at given time.
• Setup XPTR writers for report generations.
• Production 24/7 support for ATM and Plastic Card System.
• Thorough Testing of problems prior to production installation.
• Merger and acquisitions team lead and testing analyst for ATM and Plastic Card system

Technical Skills: DB/2, COBOL, CICS, JCL, Eztrieve Plus, Microsoft Project, WORD, PowerPoint, IBM 370, MVS JCL, CICS, Project Management, Team Lead, Endevor, Changeman, Fileaid, XPTR, EDI, SQL, Xpediter, Abend-AID

Confidential

Senior Programmer Analyst, Business Analyst

Responsibilities:

• Developed Software Quality Assurance Plans and Briefings.
• Developed Verification and Validation Test Plans and Procedures for software applications.
• Performed V&V Tests on software applications to verify that all software requirements were fulfilled and that the systems were reliable and user-friendly.
• Wrote V&V Test Reports, which included Software Change Requests, to explain test results.
• Functioned as Team Leader for Software User Manual development efforts.
• Created and tested programs for deregulation changes for major energy company.
• Created new program utilizing DB/2, COBOL, and Eztrieve.
• Customer/1 Energy Solution Program
• Used SQL to create tables and MS Query to access tables for Customer/1.
• Used Unix platform to write scripts for various tasks for Customer/1.
• Created, tested, and implemented Utilities applications for deregulation efforts for Canada.
• Production Support 24/7.

Technical Skills: Microsoft Office (Software), Customer/1, DB/2, CICS, Eztrieve, COBOL, Windows (Operating System), UNIX (Operating System), Groupwise (Email Software Application), Novell (Email Server), Silicon Graphics Terminals (Hardware), IBM compatible PC (Hardware), CICS, Xpediter, MVS JCL, SQL,Quality Assurance, QMF, EasyTrieve Plus

Confidential, St. Petersburg, FL

Senior Programmer Analyst

Responsibilities:

• Created and tested programs for deregulation changes for major energy company for Customer/1
• Tested with Ameren Utility Company utilizing Customer/1
• Created new program utilizing DB/2, COBOL, and Eztrieve for Customer/1.
• Used SQL to create tables and MS Query to access tables.
• Used Unix platform to write scripts for various tasks.
• Created, tested, and implemented Utilities applications for deregulation efforts

Skills: Microsoft Office (Software), Customer/1, DB/2, CICS, Eztrieve, COBOL, Windows (Operating System), UNIX (Operating System), Groupwise (Email Software Application), Novell (Email Server), Silicon Graphics Terminals (Hardware), IBM compatible PC (Hardware), Xpediter, MVS JCL, SQL,Quality Assurance, QMF, EasyTrieve Plus