OBJECTIVE:

To maximize company productivity and contribute to the technical success of the team utilizing my skills in interpersonal Confidential, problem solving, and information technology.

SUMMARY:

• Motivated and personable professional with 10 years of successful experience in business, information technology and human services.
• Ability to quickly absorb and apply technological concepts and effectively lead or work within a team or independently.
• Detailed and oriented professional with a demonstrated record of delivering productivity accurately and on schedule.
• Adaptable worker, versatile and able to maintain under pressure.
• Thrive in deadline - driven environments and possess excellent team-building skills.

SKILLS SUMMARY:

• Systems Adminitrator
• Computer Technology
• Case Management
• Data Entry
• Microsoft Office Suite
• Confidential and Technical Support
• Report Preparation
• Business Analyst, IT
• Project Management
• Computer Programmning
• Java
• C++

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Prepared complex reports for managed organizations ensuring full compliance with requirements and tight deadlines.
• Authored professional correspondence to customers and vendors.
• Identify, communicate, and manage risks associated with projects.
• Provided onsite training for employees.
• Able to communicate technical concepts to customers.
• Identify business or customer requirements and information technology alternatives.
• Propensity to learn, adapt, and integrate new concepts, methodologies, and technologies.

Confidential

Responsibilities:

• Over 10 years of case management and direct care experience
• Over 5 years technical troubleshooting experience.
• Provided hands-on system administration support, system maintenance and operations support.
• Recommended software and hardware enhancements.
• Configured and troubleshot work stations, software and hardware enhancements, application deployments and infrastructure up-grades.
• Diagnosed and corrected computer systems issues.
• Directed office operations and provided impeccable Confidential . Resulted in 60% increase in clientele referrals.
• Developed and implemented strategic marketing plans for business.
• Able to drive business escalation, capitalizing on new revenue prospects.
• Directed aspects of daily business operations.

Confidential, Greenville, NC

Qualified Professional / Systems Administrator

Responsibilities:

• Communicate with others via confidential e-mail to discuss daily progress with clients
• Create and maintain internal documentation
• Document daily progress utilizing Microsoft Office, Excel, and Electronic Medical Records technology
• Assist families in achieving goals closely related with mental health
• Seek to develop, support and empower the family unit by teaching problem solving skills
• Link families with community supports and resources
• Provide crisis management, individual and family counseling, life skills, parentling skills, 24 hour emergency response and therapeutic behavioral services
• Managed and maintained highly confidential information
• Successfully managed a team of six while maximizing productivity
• Ensure the organization's computer systems are well maintained and operate reliably
• Identify, diagnose and correct potential system interruption
• Report complex issues to appropriate support teams to accurately fix incidents
• Provide 1st level support as needed for on site IT issues
• Ensure incidents are resolved or escalated in accordance with Incident Management Standard.
• Assist with installation and modification of software and hardware products on the network as required.

Confidential, Greenville, NC

Intensive In Home Qualified Professional

Responsibilities:

• Successfully managed a team of six while maximizing productivity
• Communicate with others via confidential e-mail to discuss daily progress with clients
• Create and maintain internal documentation
• Document daily progress utilizing Microsoft Office, Excel, and Electronic Medical Records technology
• Assist families in achieving goals closely related with mental health
• Seek to develop, support and empower the family unit by teaching problem solving skills
• Link families with community supports and resources
• Provide crisis management, individual and family counseling, life skills, parentling skills, 24 hour emergency response and therapeutic behavioral services
• Managed and maintained highly confidential information

Confidential, Washington, NC

Associate Substance Abuse Counselor

Responsibilities:

• Provide services for individuals withdrawing from alcohol and / or other substances
• Serve as office reception, initial contact and first responder to visitors
• Provide 1st level support as needed for on site IT issues
• Provide Comprehensive Care for persons in crisis
• Managed and maintained highly confidential information
• Provide crisis management, individual and family counseling, life skills, parentling skills, 24 hour emergency response and therapeutic behavioral services
• Document daily progress utilizing Microsoft Office, Excel, and Electronic Medical Records technology
• Communicate with others via confidential e-mail to discuss daily progress with clients
• Facilitated psycho-education and psycho-therapy groups
• Administer medication in the absence of the nurse
• Establish client aftercare plans and maintain accurate and up to date referral sources
• Maintain a schedule that accommodated several individuals

Confidential, Greenville, NC

System Administrator / Qualified Professional

Responsibilities:

• Ensure the organization's computer systems are well maintained and operate reliably
• Identify, diagnose and correct potential system interruption
• Report complex issues to appropriate support teams to accurately fix incidents
• Provide 1st level support as needed for on site IT issues
• Ensure incidents are resolved or escalated in accordance with Incident Management Standard.
• Assist with installation and modification of software and hardware products on the network as required.
• Responsible for technical support of computer network for local and remote offices
• Provided support for installation, maintenance, and configuration of computer hardware
• Responsible for setting up and configuring wireless networks at various properties
• Provided webinar training to familiarize personnel with technical changes
• Communicate with vendors or support teams to accurately fix incidents
• Resolve issues utilizing excellent Confidential skills, problem solving skills, and technical thinking/reasoning.
• Facilitate meetings with IT staff and Stakeholders following incidents of mission critical services to review resolution steps taken and root cause of the incident
• Respond promptly to customer requests
• Communicate with others via confidential e-mail to discuss daily progress with clients
• Create and maintain internal documentation
• Document daily progress utilizing Microsoft Office, Excel, and Electronic Medical Records technology
• Assist families in achieving goals closely related with mental health
• Seek to develop, support and empower the family unit by teaching problem solving skills
• Link families with community supports and resources
• Provide crisis management, individual and family counseling, life skills, parentling skills, 24 hour emergency response and therapeutic behavioral services
• Managed and maintained highly confidential information